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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,414 Customer Reviews

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    Review Details

    • Review fromRobert H

      Date: 09/16/2025

      5 stars
      Had just what I was looking for at a good price. Quick delivery.
    • Review fromJen S

      Date: 09/16/2025

      5 stars
      I've used this company for over the last 10 years. They are affordable, helpful, and responsive. I recommend them highly.

      Consumer Cellular

      Date: 09/18/2025

      We love hearing that ***! We truly care about our customers and want them to have the best experience, coverage, and pricing! We are honored by your loyalty and look forward to serving you for the next 10+. Thank you for your review!
    • Review fromSabrina F

      Date: 09/16/2025

      5 stars
      I wish I knew the person's name that helped set us up as she was so helpful. She was patient, informative, kind and listened to all of our concerns and questions. In the interim we have called with questions and all of agents have been super helpful. I would recommend to anyone eligible.

      Consumer Cellular

      Date: 09/22/2025

      Thank you for your feedback! We are thrilled to hear we were able to assist! 
    • Review fromSam E

      Date: 09/16/2025

      5 stars
      I have received my order. Received by *** on time.

      Consumer Cellular

      Date: 09/18/2025

      We're pleased to hear that the Phone was delivered on time. Thank you for your review, ***!
    • Review fromTommy T

      Date: 09/16/2025

      4 stars
      Our new phone is not the best phone we've ever had. I've had to reach out four times for technical assistance.

      Consumer Cellular

      Date: 09/18/2025

      Thank you for taking the time to share your experience with us *****. if you still need help with your phone, please contact us at the number above;our U.S.-based customer service team would be happy to assist you.
    • Review fromRoseanne S

      Date: 09/16/2025

      5 stars
      Everyone was very helpful and explained things in detail. Changing from our previous provider to Consumer Cellular was a breeze!

      Consumer Cellular

      Date: 09/18/2025

      We're happy to hear you had such a smooth process ********! Welcome!
    • Review fromRoy B

      Date: 09/16/2025

      5 stars
      I was able to get my new phone set up with help from an associate and she was excellent ! Thanks so much!

      Consumer Cellular

      Date: 09/18/2025

      Thank you for your feedback, ***! We're pleased to hear that our associate provided excellent service with the activation and setup of your Phone! 
    • Review fromRichard C

      Date: 09/15/2025

      5 stars
      Consumer Cellular is always great to work with. I ordered my wife's new phone on line through CC. It was the best price, for that model, that I could find. It arrived within a few days. When I set it up, everything went smoothly and I was given the option to activate with eSIM. It activated and has been working fine. I didn't even need to contact customer service. I have contacted customer service in past times, and they are always pleasant, patient and knowledgeable. Between quality, pricing and service, we have been very happy with Consumer Cellular for years.

      Consumer Cellular

      Date: 09/18/2025

      We love hearing that *******! We truly care about our customers and want them to have the best experience, coverage, and pricing! We are honored by your loyalty and look forward to serving you for many years to come. Thank you for your feedback!
    • Review fromCynthia C

      Date: 09/15/2025

      5 stars
      **************** is very good! I needed some help and went through the chat line on a weekend. The representative was very helpful and took a lot of time to get some issues resolved.

      Consumer Cellular

      Date: 09/18/2025

      Thank you for your review *******, we're pleased to hear that you had a great experience with our online ********** and that they were able to help resolve your concerns.
    • Review fromrick w

      Date: 09/15/2025

      5 stars
      love this fone! switching was very easy, setup was too...

      Consumer Cellular

      Date: 09/18/2025

      We're happy to hear that setting up your new phone was easy, ****. Thank you for your review. Enjoy!

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