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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.26/5 stars

    Average of 7,293 Customer Reviews

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    Review Details

    • Review fromJess B

      Date: 09/16/2025

      5 stars
      New phone arrived on time. customer service was very helpful

      Consumer Cellular

      Date: 09/17/2025

      Thank you for your feedback, ****!. We're pleased to hear that your order was delivered on time and that customer care was helpful. 
    • Review fromJames G

      Date: 09/16/2025

      5 stars
      Consumer Cellular was very helpful in getting the new phone up and running.

      Consumer Cellular

      Date: 09/17/2025

      Thank you for your feedback, *****!. We're pleased to hear that our customer service was helpful in getting your new phone set up. Enjoy!
    • Review fromGloria C

      Date: 09/16/2025

      5 stars
      I have been very pleased with CC. Their **************** is the best!

      Consumer Cellular

      Date: 09/17/2025

      We are happy to hear you are please with our customer service; we truly care about our customers and want them to have the best experience, coverage and pricing. Our US-based customer service is always happy to assist. Thank you for your review!
    • Review fromVincent R L

      Date: 09/16/2025

      4 stars
      Delivery was "expedited" but evidently Wa St is on a one day delay for that system.

      Consumer Cellular

      Date: 09/17/2025

      We're sorry to hear about the delivery *****, *******. We appreciate your patience. Thank you for the review.
    • Review fromMichael D

      Date: 09/16/2025

      5 stars
      I contacted Consumer Cellular about buying one of their sale phones and was talked through the process thoroughly by one of their agents.

      Consumer Cellular

      Date: 09/18/2025

      We're happy to hear that our customer care team was thorough and explained the process of your purchase. Thank you for your review, *******!
    • Review fromRobin M

      Date: 09/16/2025

      5 stars
      Everyone I have dealt with has been great--very helpful! It has made the experience of switching carriers as seamless as possible.

      Consumer Cellular

      Date: 09/18/2025

      Thank you for your feedback *****! We're thrilled to hear that our staff provided exceptional service and handled everything seamlessly during your switch
    • Review fromJane O

      Date: 09/16/2025

      5 stars
      Contact at CC was great hooked me up in a few minutes. Loved th3 service.

      Consumer Cellular

      Date: 09/18/2025

      We love hearing that ****! We truly care about our customers and want them to have the best experience with service, phone and plan options. We look forward to serving you for many years to come. Thank you for your feedback!
    • Review fromMike B

      Date: 09/16/2025

      5 stars
      Ordered a ******** g2025 to replace my ******** g power. Excellent price, incredibly easy swap.With my old phone placed next to my new phone on the same Wi-Fi the complete image copy took very little time and left me with almost nothing to do to transition. Easy-peasy.

      Consumer Cellular

      Date: 09/18/2025

      Thank you for your feedback, ****!. We're pleased to hear that it was easy to activate and set up your new ************* your new phone! 
    • Review fromCharles H

      Date: 09/16/2025

      3 stars
      Not happy with the service to switch from apple iPhone to ****** pixel 10 tech support at target is a joke!

      Consumer Cellular

      Date: 09/18/2025

      I'm sorry to hear about your phone issue *******. If you're still having trouble, please contact us at the number above; our U.S.-based customer service team would be happy to assist you.
    • Review fromRonald E

      Date: 09/16/2025

      5 stars
      Shipping was very fast product was as advertised. Overall very good experience

      Consumer Cellular

      Date: 09/18/2025

      We're pleased to hear that the phone was delivered on time and meets your expectations. Thank you for your review, ******!

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