Complaints

This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 45859 San Francisco, CA 94145-0859

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my September phone bill in the amount of $122.42 on 9/2/2025, but I am still getting told I have a past due.I called and spoke to someone that said they would investigate and send me an email, after I was transferred 3 different times. The email did not happen!I have attached a letter from my bank stating my September phone bill has been paid. This payment clearly went into someone else's account, or was stolen. Whichever the case, I do NOT owe my September bill as it was paid in full on 9/2/******* one at the company will get back to me. I need someone that can think outside the box, and care enough to resolve this issue.I have been with Consumer Cellular for a long time now. At the very least, if they can't find my payment then they need to eat it as a courtesy for their bookkeeping error.I am asking this be resolved immediately and that they cease and desist with the past due emails.If they are going to send me an email, it should be one that addresses this issue.Thank you.******** ***** ************

  

  Business Response

  Date: 10/28/2025

  October 28, 2025
  
   
  BBB 24065822
  ******** ***** (#*****5547)
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
   
  We apologize for any frustration this billing might have caused ******** *****. We contacted them and reviewed the recent payments processed on the account. We confirmed that we received their payment, which was processed on 9/2/2025 and received by Consumer Cellular on 8/29/2025. They fell behind in payments because a payment was never received in July. They have since made two payments in October to bring the account back to current.
   
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

  Customer Answer

  Date: 10/29/2025

  This case has been resolved to my satisfaction.

  
  

  Thank you!

  
  

  *** Elzea 

  ************ 

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother is 85 years old in a nursing home and disabled. We took her off Consumer Cellular and added her to our phone plan because she is not capable of tracking her own bills any longer. The transfer occurred with Consumer Cellular's help in August. We received a bill in September and I was told it was the remnants of the previous cycle. I understand how that happens, but was specific in asking if this was my final bill because the account was closed in August. October 20th we received another charge. I again call back and after much pain with getting my mother on the phone and having her check emails for security pins etc, they tell us that she used the phone on Sept 1. I asked if we were charged a whole month for one day and they said yes. I asked why it was not cancelled in August when the transfer was done and they did not have an answer. I feel like Consumer Cellular targets older Americans. In fact it is the majority of their advertising along with no long-term contracts, yet it is almost impossible to get out and off of their billing accounts. We are seeking a refund, but know full well that is very unlikely. In the meantime, we will use any platform available to warn others of their scam and how it victimizes the very people they say that they are helping.

  

  Business Response

  Date: 10/28/2025

  October 28, 2025
  
   
  BBB 24065768
  ****** ***** (#*****5014)
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
   
  We apologize for any frustration this billing might have caused ****** *****. We contacted them and reviewed the account charges. They contacted us on 8/20/2025 to obtain their port-out PIN. At the time they requested their port-out PIN, they were in their current billing cycle, which started on 8/1/2025 and ended on 8/31/2025. We received a request from their new provider to port the number to them, and we completed the port-out on 9/1/2025.
   
  When the line was ported out and the account was canceled on 9/1/2025, they had just started a new billing cycle that ran from 9/1/2025 to 9/30/2025. Section 2.1 of Consumer Cellular's Wireless Agreement states that customers will be charged through the end of their current billing cycle at the time of cancellation.
   
  The final balance of $53.38 paid on 10/20/2025 was valid.
   
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replaced my iPhone11 on 5/5/25 with a new iPhone16e, through Consumer Cellular, who has been my service provider since 2017. Phone worked fine until last Friday, 10/24/25, when it wouldnt turn on. I had put it on the charger the night before with no indication of a problem. I spent the next 3 hours trying different outlets, charger blocks, etc trying to get it to turn on. Finally, at 1pm, I called Consumer Cellulars **************** Tech support. After over an hour of working with the tech, we ended up reactivating my iPhone11, which still works. Since phone isnt even 6 months old he said its under warranty. To complete the process for the warranty, I should put the phone back on charger 5-6 hours, then call CC back to complete warranty process. I did this and at 7pm I called back, another associate and I did more testing, still nothing. I thought CC would then replace the phone, NO I now had to call *****, since CC doesnt handle warranties. I really lost, gave up and waited until this morning to call ***** and was told NO, CC should handle the warranty and I needed to go back to CC, which I did like an idiot. I talked to a manager over tech support and he said they did not handle warranties on ***** phones, so Id have to go to an Apple store for a replacement. I explained I am 80yo, living in a retirement facility, no way to get to an Apple Store, have just been diagnosed with cancer and am due to start chemotherapy soon, but doesnt matter to either CC or *****. Please, any advice would be appreciated.

  

  Business Response

  Date: 10/26/2025

  October 26, 2025
  
   
  BBB #********
  ******** ****** (#*****4699)
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
   
  We apologize for any frustration ******** ****** experienced when attempting to file a manufacturer's warranty claim for their Apple iPhone 16e. We contacted them and reviewed the procedure for filing a warranty claim for their Apple iPhone 16e. When a customer purchases an ***** product, it is covered by a 1-year manufacturer's warranty. If Consumer Cellular is unable to resolve an issue the customer is having with their Apple device, we will advise them to contact ***** Support to assist with filing a claim for the device.
   
  We assisted in getting Apple Support on the phone for the customer and advised the ***** Support representative of the circumstances before connecting the customer.
   
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my fiance a cell phone from Consumer Cellular for $2203.07 on October 23, 2025. The representative for the cell phone company asked several questions, and I answered every one. When I called to receive the tracking number, I was told that the transaction was cancelled. I was told that the order was cancelled due to Consumer Cellular belief that the transaction was risky and it was felt that there was too much likelihood of financial loss to the seller, Consumer Cellular. Accordingly, rather than sustain any risk, the transaction was cancelled two days after I received Order Confirmation on October 23, 2025. I received no notice at any time regarding Consumer Cellular Prohibition of selling a cell phone to a non-customer. My fiance, ***** ********, is a Ukrainian Refugee who sustains herself by virtue of a small stipend from the US Government and part-time employment. I was told by a Consumer Cellular supervisor that Ms. ********* should purchase the cell phone, a phone priced at over $2000, and they would create a line and I could pay monthly fees myself. But they would under no circumstance send out the cell ********* as defined by the Uniform Commercial Code, I am the purchaser and as such am assuming full responsibility for payment. I am extremely wealthy, and have a credit score of 820. I have had service for multiple lines with this cell phone carrier for 11 years with each monthly payment being made on time. Despite the payment responsibility being place on me by the ***, a credit score that most people dream of, and considerable wealth, Consumer Cellular would process the purchase.I ask simply that the phone be shipped to her immediately and I be charged with the **************** Credit Card that was provide at time of purchase, October 23, 2025. For such an outrageous protocol of alleged risk, I would ask that the cell phone company discount the purchase to the extent of such impropriety.

  

  Business Response

  Date: 10/26/2025

  October 26, 2025
  
  BBB Case #********
  **** Medrowski (#XXXXX7971)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are very sorry to hear of the frustration that the customer has experienced regarding the order for the ******* Galaxy ZFold 7 being canceled. 
  
  At Consumer Cellular, we take the security of our customers and our business seriously. As part of our standard procedures, all high-value device orders are subject to review by our ****************** to assess financial risk and help prevent fraudulent activity. This process is in place to protect both our customers and our company.
  
  In this case, the order was reviewed by our Loss Mitigation and Underwriting team. After careful evaluation, the order did not meet the criteria for approval and was therefore canceled. We understand this may be disappointing, especially given the customers long-standing relationship with **********************, and we sincerely apologize for any inconvenience this has caused.
  
  While we are unable to process the original order, the customers fiance, ***** ********, is welcome to create her own Consumer Cellular account and place a new order for the device. Once she receives the phone, she may move her line to Leons account if she chooses. To do so, she would need to call our **************** team with **** present to provide verbal authorization for the transfer.
  
  We appreciate the customers loyalty and thank them for their understanding as we work to maintain a secure and trustworthy environment for all our customers.
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK I PURCHASED TWO IRIS FLIP PHONES FOR MY AUNT AND UNCLE AS MY UNCLES PHONE HAD QUIT WORK, ON OCT 11 I CALLED CONSUMER CELLULAR ABOUT 11 AM TO SETUP AN ACCOUNT AND GET PHONE PORTED OVER AND ACTIVATED , IN AWHILE WAS TOLD THAT ONE OF THE PHONES WOULD NOT BE ABLE TO BE ACTIVATED WAS ON THE PHONE WITH THEM FOR ALMOST 4 HRS AND ONE OF THE PHONES WAS ACTIVATED AND WOULD NOT STAY CONNECTED TO THE ***** T NETWORK, SO THEN I PURCHASED TWO NEW PHONES AS THAT WAS WHAT THEY SAID I SHOULD DO ,WAS TOL MY LOCAL ******* HAS THEM IN STK , THEY DID NOT HAVE THEM IN STOCK AND SAID THAT THEY DONT HAVE CONSUMER CELLULAR PHONES MAYBE IN THE FUTURE , SO I PURCHASE THEM ON **** NEW, CALLED THEM AND SAID WOULD HAVE ME UP AND GOING IN ABOUT 20 MINS , WELL 55 MINS LATER A MANGER TOLD ME SHE COULDNT HELP ME SINCE I DIDNT HAVE THEM WITH ME , NO OTER OPTIONS , NO UNDERSTAND THAT 1 WEEK BEFORE WAS ABLE TO SETUP THE ACCOUNT FOR MY AUNT AND ADD ME ON AS A PERSON TO WORK WITH ON THE ACCOUNT ,AND WAS ALL GOOD , NOW IM BEING TOLD THAT THEY CANT HELP , SO I ASKED FOR THE ACTIVATION FEES TO BE REFUNDED , SHE SAID WE DONT DO THAT, THEY ARE ACTIVATED , SO I SAID IF THEY ARE ACTIVATED THEN WHY DO I HAVE TWO PHONES THAT DONT SHOW ANY NETWORK AVAILABLE , WAS TOLD THEY WERE ACTIVATED A WEEK BEFORE , ONE OF THE PHONES NEVER WORKED , WAS TOLD TO GET A NEW E SIM 3 DIFFERENT TIMES , STILL NO SERVICE ,SO LONG STORY SHORT, CONSUMER CELLULAR DOES NOT HAVE GOOD CUSTOMER SERVICE AND THEY WILL NOT REFUND ANY FEES , EVEN IF THEY ACCOUNT AND PHONES DONT WORK , I HAVE NEVER BEEN TREATED SUCH EVER,I ASKED TO CLOSE THE ACCOUNT , THEY DIDNT WANT TO DO THAT HAD TO TRANSFER ME TO THE FOURTH PERSON . I WAS KIND , AND I RUN MY OWN BUSINESS FOR 25 YRS AND NEVER HAVE TREATED ANY OF MY CUSTOMERS LIKE THIS , I JUST WANT A REFUND OOF THE ACTIVATION FEES AND FOR SOMEONE TO SAY THEIR SORRY, AND FOR THEM TO TELL THE ***** , THE DONT HAVE BEST

  

  Business Response

  Date: 10/28/2025

  October 28, 2025
  
   
  BBB #********
  ***** ****** (#*********)
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
   
  We apologize for any frustration that our activation fee might have caused ***** ******. We contacted them and reviewed why they had been charged for the activation fee. Since they cannot use Consumer Cellular services, we have initiated a refund via paper check for the $11.33 activation fee.
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlock the device remotely (provide the unlock code).

  

  Business Response

  Date: 10/24/2025

  October 24, 2025
  
  BBB/ 24057814
  Cisroe Price
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. 
  
  Cellular has reviewed the request to unlock the device associated with IMEI ***************. While we understand the request, our unlocking policy requires that the device be active on a Consumer Cellular account for a minimum of thirty (30) days before an unlock code can be issued. This device has not been activated on our service and therefore does not meet the eligibility requirements for unlocking.
  
  For a device to qualify for unlocking, it must meet the following criteria: The device must be paid in full; The account must be in good standing, with no past due amount or unpaid balance owed to Consumer Cellular; The device must not be reported lost or stolen; Consumer Cellular must have the unlock code or be able to obtain it from the manufacturer reasonably, and the equipment must have been active on Consumer Cellular's service for at least thirty (30) days.
  
  As these conditions have not been met, we are unable to process the unlock request at this time. This information can also be found in our Wireless Customer Agreement and Device Policies at ************************************************.
  
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

• Initial Complaint

  Date:10/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email from Consumer Cellular offering IPhone 17 at discounted price with monthly payment plan added to service bill. They stated shipment via *** with a 3-5 day delivery time. I ordered phone by calling and explained that it had to ship by geographical address of ******************* per **** Was told by *** that she could change address to that for order and then would change my address back to HC74 Box ***** which is **** delivery. My phone was mailed out and was stopped at *************** by *** because Consumer Cellular did not use geographical address. I have made many calls to their customer service and was told on10/16/25 that they expected return by Saturday and would send it to correct address and I should receive it 1-2 days later. Today 10/24/25 I called and they still do not have the phone and cannot tell me when I can expect it or guarantee to be able to ship it to the address *** requires. They collected $130.80 payment order via phone and debit card that cleared my bank account on 10/9/25 and are refusing to credit me back until they receive their package back which I never received and they can see via their warehouse and *** records it was never delivered to me and is on route back to them. Also refusing to cancel the monthly payment plan for future charges until they have phone.

  

  Business Response

  Date: 10/28/2025

   
  
  October 28, 2025
  
  BBB 24056441
  ****** ***** (#XXXXX1483)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration ****** ***** has experienced with their equipment order.
  
  On October 8, 2025, ****** ***** contacted us to place an order for a phone. During the conversation, she mentioned that she resides in a rural area and advised that if the shipment were sent via **** it would need to be addressed using geographical coordinates rather than her ** Box, as *** does not deliver to ** Boxes.
  
  Upon receiving this information, the agent attempted to update the shipping address with the provided coordinates but encountered an error indicating the address could not be found. After several unsuccessful attempts, the customer suggested using her ** Box instead, hoping *** would transfer the package to **** for final delivery.
  
  Later in the call, when asked to confirm the shipping address, the customer provided the ** Box. Unfortunately, according to *** tracking, despite the order almost reaching the customer, the package was undeliverable and was returned to sender, arriving at our Texas warehouse on 10/17/25.
  
  We have contacted ****** ***** to apologize for the inconvenience, and to find a resolution for their concerns. The customer has expressed that they do not want a replacement order sent, and has cancelled their Consumer Cellular account. We have explained that the phone has been initiated for return, however, we must wait for the device to reach our returns department at our Portland warehouse in order to process the return and apply any refund.
  
  Sincerely,
  
  ******** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 24056441
  
  I am rejecting this response because they collected $130.80 in advance and per email advertisement delivered in 3-5 days from **** I was clear on first call when I ordered phone that it had to be mailed to geographical coordinates of *******************. The *** from company that placed the order said she would change my address on account to that for the phone shipment and then return it to my account billing address on file which ****- postal office requires for their delivery. Consumer Cellulars software system does not allow them to enter geographical addresses so they sent it out under incorrect address for **** It is NOT a post office box it is rural mail delivery to a house and individual mailbox.  See attachment it has been an additional 10 days since *** stopped package and it was delivered back to Consumer Cellular warehouse and signed for by Snow. In the 10 days since Consumer Cellular has not gotten it back to their Portland warehouse. Yet they refuse to refund me for a phone they could not and did not deliver and they have proof by *** tracking that it never arrived and they have it in their possession. In addition they intend to charge me on my remaining bill for $27.00 for second monthly installment for a phone I never received. I had to make a 110 mile round trip drive to ********** to purchase a working iPhone and pay out money for a phone and gas.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/05/2025

   
  
  November 5, 2025
  
  BBB 24056441
  ****** ***** (#XXXXX1483)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this rebuttal and allowing us the opportunity to respond. We apologize for any continued frustration regarding this matter. 
  
  We truly appreciate ****** ***** bringing their concerns to our attention regarding the delay in receiving their equipment order. After reviewing the call during which the order was placed, we confirmed that the customer verified their PO Box as the shipping address.
  
  Per the customers request, the order was processed as a return. We made sure to communicate that once our returns department receives the item, the refund process may take up to 17 business days. This timeframe helps ensure proper handling and allows the funds to be posted back to the original payment method.
  
  As of October 29, 2025, were happy to confirm that the customer has successfully received the refund for their phone order.
  
  
  
  Sincerely,
  
  ******** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24056441
  
  I am rejecting this response because:
  Comments untrue. I do no have a PO Box and have repeatedly told this to Consumer Cellular and they used it because their computer system does not accept the geographical address that *** requires for delivery to my house. Due to my diligence and the aid of the Utah Consumer Affairs I actually received my refund on Monday November 3rd after sending Consumer Cellular proof from *** tracking that they had my phone sitting at their Texas warehouse for 10 days and it never reached me.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ported my number into consumer cellular on June 11th had my number ported out on July 29, 2025 Service was not what was promised, sign up promotion not honored, five dollars off monthly bill for five months. when I tried to leave the company it took longer than 24 hours for them to release my phone number to another carrier. One supervisor offered to refund my full month after only being with the company for 40 days and paying the first prorated charge. Company continues to charge my credit card and now wants me to pay back the refunded amount. Stating relentlessly that its a valid charge.

  

  Business Response

  Date: 10/27/2025

  October 27, 2025
  
  BBB 24055315
  ****** ***** *****4407
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what the customer experienced.
  
  We understand how receiving a full billing cycle charge after only a few days of service can be frustrating, and we appreciate the opportunity to clarify our policy.
  At Consumer Cellular, we strive to keep our billing practices transparent and aligned with industry standards. Our service plans are offered on a month-to-month basis, which means charges are not prorated when an account is canceled mid-cycle. This approach is outlined in Section 1.2 of our Wireless Customer Agreement. While this agreement is not a contract, it specifies that there are no long-term commitments or early termination fees and that service continues through the end of the current billing period.
  
  That said, we value Mr. ****** time with us and want to ensure his experience ends on a positive note. After reviewing Mr. ****** account, we waived the final balance of $32.41. The account is now fully settled, and no further invoices will be issued. 
  
  Warm regards,
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

  Customer Answer

  Date: 10/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an ALLY device. Due to design and/or manufacture I cannot wear it. The belt clip broke and lanyard will not stay on. These result in my placing the device in my pocket where it subject to REPEAT FALSE ALERTS-ABOUT 3/DAY. I have contacted Consumer Cellular customer service who promised to help BUT SO FAR NOTHING.

  

  Business Response

  Date: 10/28/2025

  October 28, 2025
  
  BBB #********
  ***** ***** (#*****8938)
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused by the **** Ally belt clip and lanyard. We have processed an order for a replacement belt clip at no charge to our customer. The order has shipped and should be received within 3-5 business days.  
   
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  Tell us why here...

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing many commercials for Consumer Cellular on tv I called at set up cellular phone service.was quoted a monthly fee of $21.00/per month. Got the first bill which was now $30.00/per month. Called and cancelled their service. They continue to bill me for more months. Worst company to deal with. Consumers beware. Terrible customer service.

  

  Business Response

  Date: 10/24/2025

  October 24, 2025
  
  BBB #********
  ****** ******* (#*****7055)
   
  
  Hello BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration caused by the billing on their account.

  ********************** bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month-to-month and will remain active until a request to cancel is received or the number is transferred to a new provider. When a customer requests to cancel service, the account will be cancelled on the last day of their billing cycle and will be charged for the full month of service to align with industry standards.
  
  On August 22, 2025, ****** ******* contacted Consumer Cellular and reactivated an account with **********************. The plan selected included unlimited talk, text, and 5GB data for $25 plus taxes and fees.  The first invoice was prorated for services between August 22 and September 3, 2025, totaling $26.56. The total due monthly, after the first prorated invoice, is $30.09 after taxes and fees. On October 6, 2025, Mr. ******* contacted **************** to request cancellation of his service. He was informed that the final billing would cover service through the end of the current billing period, which concludes on November 3, 2025. The account is currently pending cancellation on that date, and service will remain active until then.
   
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
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