Complaints

This profile includes complaints for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
• 

  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

• 

  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25th,2025 I got service with consumer cellular. One phone line $25 was my plan with no extra charges. June bill arrived I'm charged $50. I called I was explained error made o was charged for 2 lines. I will be credit back $16+ never received it on my account I decided to end service the same day in June. They failed to release my number giving bogus info to new transferring company.all the whole I have no service on my phone for a solid a 10 days . I been charged 3 times and had no service and still being charged to date 8/28/25

  

  Business Response

  Date: 09/03/2025

  September 3, 2025
  
  BBB File No. 23811517
  ******** **** (Account No. **********
  
  
  To Whom It May Concern, 
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider, and service is month-to-month; service will remain active until a request to cancel is received or the number(s) are transferred to a new provider. The account will remain active until the end of the billing cycle, and customers may continue to use the service through that date. The final billing will be for the full billing cycle, which is industry standard.
   
  This information is available on our website under Support & FAQs (**********************************************************************************************); "If you cancel your service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle."
    
  When ******** **** signed up for service on 5/29/25, the customer requested a new phone number while at ******. To do this, we added a new line with the new number, however, as we do not prorate final charges, the account was billed for the additional line. This was discovered on 7/17/25 and a credit was issued for the additional line of service. 
  
  On 8/05/25, Ms. ***** account was cancelled when her line of service transferred to a new service provider. Ms. ***** final invoice was for the full billing cycle of 7/26/25 8/25/25. As service was provided and usage reported, the balance due of $32.34 remains valid and is due on 9/15/25.
  
  Sincerely,
  
  ********* *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Cell Phone Over-Charging Issue that was not resolved. Please note that I never received a Response to my written and hand-mailed Letter requesting my Credit Card Adjustment sent last month.I bought two ******* Galaxy S-25 telephones (Edge and Ultra) in July 2025.The morning of (7/25/2025) the Edge was priced at $ ****** on their Web Site. After I placed my Order, I noticed I was charged $ ********. for the phone, instead of the advertised web price of $ ******.I immediately called and spoke with a CSR, and then with her Supervisor ****** about this Price variance.****** told me that the Promotion Price expired last night and tried to override the system to give me my $ ****** Credit.Unfortunately, he said he couldnt override it, and gave me the Option of returning the ********* The Web Price WAS CHANGED to $ ******** during my phone call.I want to keep this phone, and feel that the Advertised Price on your Web Site should be honored.I would appreciate it if you issue a credit to my Credit Card Account in the amount of $ ****** plus taxes, etc., that I was *************** - I have been a customer of ********************** for over 5 1/2 years, and this is the second pair of new cell phones that I have purchased from them.Thank-you in advance for your assistance with this matter!

  

  Business Response

  Date: 08/29/2025

  August 29, 2025
  
  BBB 23810183
  ****** **** *****8365
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what the customer experienced.
  
  We spoke with ****** **** regarding his concerns about the promotional discount. We explained that he had ordered the phone a day after the promotion had expired; however, as a courtesy, we provided a $200 credit to Georges ******** The credit will be issued as a refund check and mailed within the next 2-3 weeks.
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

  Customer Answer

  Date: 08/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank-you and Kudos to both the BBB and Consumer Cellular for their prompt resolution to this matter!
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I switched from ******* to Consumer Cellular in June. Since the switch, my ****** phone has worked properly, but my wife has been unable to receive any phone calls or SMS text messages on her iPhone.I have contacted Consumer Cellular customer service multiple times and spent approximately six hours on the phone with various representatives. Despite their attempts, the issue has not been resolved. We are currently paying for service that we are not receiving, as one of our phones is effectively unusable for its intended purpose.I am requesting that Consumer Cellular either resolve this issue promptly or provide a refund/credit for the period in which service has not been functional.

  

  Business Response

  Date: 09/02/2025

  September 02, 2025
  
  BBB #********
  ****** **** (#*****5247)
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any inconvenience caused by the service issues they have experienced. 

  We have had the pleasure of speaking with ****** **** and determined that the cause of the issue was the incomplete transfer of their service from the previous provider. To complete the transfer, the number would need to be reactivated by their previous provider, and the request could be resubmitted. However, Mr. **** has decided not to continue service with Consumer Cellular and will be transferring the service to their previous provider. 

  Due to the number not completing the transfer process and the service with Consumer Cellular being partially activated, credit has been applied to the account for the additional line fees.  The account has a credit of $28.26, which will be applied to their next invoice for service.  
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  

  
  

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The tech support members gave 100% support to this problem.  I can't point to any member who didn't work tireless hours on my problem.  The only option I had was to reactivate my number with the previous provider and try porting the number over again. The cost would have been another $60.00 for another month of service, then porting it over again. This was because the porting attempt was over 30 days old. Because I needed the phone for 2 factor authentication to log into accounts to pay end of month bills and upcoming travel, I had no choice but to go with my previous carrier. 
  
  Sincerely,
  
  *** Link

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently changed Cell Phone carriers. On 30 July 2025 I switched from Consumer Cellular (CC) to ********* I paid CC in early August for the service from June-July. I just got another bill stating I owe from July 24 to July 30 in the amount of $70.37. I tried to get the bill on line and was not able to see the bill as the website for ** constantly said they were trying to upload too many times and I still have figured that out. I finally called CC and was told effective April 1 this year the company no longer does pro-rated billing. I have not seen this message, cannot review it on their website, and as usual, the service has been awful. I complained about the ************ several times and it never improved. That's the reason I changed. Five days of useless service is not worth $70.

  

  Business Response

  Date: 09/02/2025

   
  
  September 2, 2025
  
  BBB 23805182
  ****** ***** (#XXXXX3695)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any frustration with the billing on ****** Jollys account. 
  
  To align our policies with industry standards, Consumer Cellular no longer prorates service charges for canceled lines or accounts. Service plans are priced on a month-to-month basis, which keeps billing simple and easy to understand. This information is outlined in our Wireless Customer Agreement (WCA) and is also available on our website under Support & FAQs; "If you cancel your service before the end of your billing cycle, we will not prorate or refund the monthly charges in your final invoice. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle."
  
  We have attempted to contact ****** ***** regarding their concerns, but unfortunately were unable to speak with them. While we understand that this is not the resolution the customer was hoping for, the final charges of $76.91 for service during the last billing cycle are valid.
  
  
  Sincerely,
  
  ******** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  email to supervisor ****** ****** On 04/14/25 I was at the store getting a new phone and I was approached by a woman who said it would be cheaper if I went with their phone instead of Straight talk for a few reasons.I would get the basic phone for free (Phone was $25 NOT free)It would be unlimited everything for $50 a month, OR if I enroll in auto pay, it would be $45 (Not the case, was $60 and $55 prepay)It would be prepay, thus I could cancel ANYTIME (NOT PREPAID)And if I do decide to cancel that basic phone would be free (Cancelling was not an option and HAS BEEN CHARGING ME FOR MONTHS)My phone and wallet were stolen a few months ago, so I got a different phone through a different carrier, and figured SINCE THE PHONE WAS PREPAID, the service would cancel, and I would not have a Zero (0) balance. TO MY DISMAY, this was not the case. I talked to T-Mobile, and they stated I have a past due of OVER $240!!! (plus $25 for the phone) and would have to pay this prior to porting over my number. My old number is the secondary verification for ALL MY ACCOUNTS (******, ****, GMAIL, CHIME, most of which customer service cannot update, thus losing my GMAIL and other accounts.The *** at this ******* stated that a few people were fired from your corporation due to lying to customers just for a sale and they no longer work for you. I WAS TOLD IT WAS PREPAID, but in fact I was lied to in ALL REGARDS of this transaction and furthermore, what I was signing up for. I need this resolved promptly and at highest importance, due to the fact that T-Mobile stated I will still be charged monthly until I cancel the line, THUS LOSING MY NUMBER AND UNABLE TO PORT OVER as well as going to collections at some point.This is unacceptable. I am very disappointed and would like this resolved as soon as possible. I refuse to pay for service and phone in which I have not used in quite some time as well as to be misinformed when purchasing and signing up.*********** M ****** BS MBA MHA"

  

  Business Response

  Date: 08/27/2025

  August 27, 2025
  
  BBB / 23804595
  *********** ******
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. 
  
  Upon reviewing the customers concerns, it appears that this complaint was sent to Consumer Cellular in error. We are unable to locate an account based on the customer information below and the customers concerns are related to Premium Retail and T-Mobile.
  
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in which I filed a new complaint for premium retail.
  
  Sincerely,
  
  *********** M ****** BA MBA MHA

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/25 I ordered a phone and service, online, from Consumer Cellular. I followed up on the order twice between 7/29 and 8/19 because the phone never arrived. The first time I was told the phone was in ******* and was in the mail, ****. The second time, again I was told the phone is in the mail (****) in *******. I was connected to the ********************* I spoke to supervisor "*****" and I cancelled the service due to failure to deliver the phone. On 8/26/2025 the phone was finally delivered even though the order was cancelled. I contacted Consumer Cellular yet again and requested that the account be cancelled and requested a return shipping label. At present, I am waiting for a reply to my requests.

  

  Business Response

  Date: 08/26/2025

  August 26, 2025
   
  BBB #********
  **** ********* (#XXXXX0585)
   
   
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what **** ********* experienced.
   
  The customer ordered the **************** 2025 on July 25, 2025, and it shipped out shortly after. On July 28, 2025, it was scanned in at the ************, IN, ******************** However, **** did not scan it again until August 17, 2025, at the ******, CO, ******************** When a device is lost in transit, we can replace the order after a specified number of business days, allowing time for it to be found or received. Sadly, the customer declined this process.
   
  As requested by **** *********, the account was canceled as of August 26, 2025. At that time, we arranged for the return of the phone and mailed a free return label. For convenience, the return label can be located and printed out here: *********************************************************************************************. Once the device is returned, it will be thoroughly inspected and evaluated. Once the return process is complete, the customer will see the refund for the phone credited back to the card used for the purchase. This process can take 3-5 business days, depending on the bank/card institution.
   
  Lastly, as the customer never received the phone, all charges on the account have been waived. If anything changes in the future, we would love to work with **** ********* again.
   
  Thank you for allowing us to address these concerns.
   
  Sincerely,
   
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is stealing from me I upgraded my plan to have the same features as the original plan I was on got hung up on by 2 supervisors and 2 other low level employees my money is being stolen from me Im getting 1 week of data to go 5 weeks without it when my bill is paid either I get my data or I need refunded for the time I dont get

  

  Business Response

  Date: 08/26/2025

  August 26, 2025
   
  BBB #********
  ***** ******* (#XXXXX6638)
   
   
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what ***** ******* experienced.
   
  With unlimited data plans, data speed is reduced once a customer has used a preset amount of data, which is a standard practice among carriers nationwide. This practice helps to optimize overall network performance and maintain a quality service experience for as many customers as possible.
   
  Once a customer has used 50GB of high-speed data in a billing cycle, their data speed will be reduced. This information is available on our website and states, On unlimited data plans, access to high-speed data may be reduced after 50GB of use, and you may experience slower speeds for the remainder of your billing cycle. As such, the charges for ***** ******* plan and usage remain valid, and no refund is due.
   
  While customers can stream the Internet and movie feeds from our mobile devices, we do not market our cellular data Internet connection as a primary Internet source. As outlined in our Acceptable Use Policy (AUP), an example of prohibited network use is using our service as a substitute for a home broadband service. Our AUP can be viewed here: ******************************************. We recommend that ***** ******* connect their phone to Wi-Fi or seek a home internet service provider for their location.
   
  Thank you for allowing us to address these concerns.
   
  Sincerely,
   
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have on three different occasions to discontinue service with this company. Every time I talk with an associate,, to dis connect the service only to be billed the next month for service I have not received. On June 13, I called to have my cellphone services ended. The associated I spoke to assured me the service was disconnected. On July 25th I received a bill from consumer cellular. I spoke to an employee to disconnect my service. Again I was assured the service was disconnected. On August 25, I was again billed for services I had not received.. so again I called and was told my service was disconnected. So you are my last hope to end my services with this company without this payment for August; when my service should had stopped in June.

  

  Business Response

  Date: 08/26/2025

  August 26, 2025
  
  BBB #********
  ****** ******* (#XXXXX2334)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what ****** ******* experienced. 
  
  On 6/13/25, a Secure Port Out PIN was provided to the customer so they may port their number to a new provider. To transfer the number, the Consumer Cellular account must remain active. Once the new provider takes over the number, it will automatically cancel the Consumer Cellular account. Sadly, the new provider never took control of the number, and the Consumer Cellular account remained active, incurring charges. ****** ******* then contacted us on 7/24/25 concerning an invoice and proceeded to cancel the account without completing the number transfer.
  
  Consumer Cellular bills in arrears for monthly service and usage, meaning after the billing cycle ends. Plans are priced month-to-month, which keeps billing simple and easy to understand. As per our service agreement, the service is billed till the end of the current billing cycle. The amount to pay off the account in full is $36.73. As the account remained active without a number transfer to a new provider, the charges remain valid and due.
  
  Thank you for allowing us to address these concerns. 
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23790900
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******* should not have been billed for July nor August..but I am not asking for a refund only that this bill should not incur charges!

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a warning to anyone thinking about using Consumer Cellular . Very sporadic coverage in my area finally led to my cancelling my service 3 days into a billing cycle. I understand I should be billed for that ENTIRE cycle , but they then billed for an additional ENTIRE MONTH. Consumer Cellular says that is their POLICY . Buyer beware of the fine print ! I would never recommend this company to anyone . Spotty coverage & poor customer service.

  

  Business Response

  Date: 08/24/2025

  August 24, 2025
  
  BBB #********
  *** ******** (#XXXXX9966)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and strive to provide them with the best experience, both in our customer service and with our products. We are sorry to hear this is not what *** ******** experienced. Upon review of the account, there were no contacts made by the customer concerning service issues in their area. We encourage customers to reach out when they are experiencing service issues as many of them can be resolved quickly.
  
  The account was cancelled as requested on 06/15/25. Consumer Cellular bills in arrears for monthly service and usage, meaning after the billing cycle ends. To align our policies with industry standards, Consumer Cellular no longer prorates service charges for canceled lines or accounts. Plans are priced on a month-to-month basis, which keeps billing simple and easy to understand. According to our service agreement, if the service is canceled, it will be billed until the end of the current billing cycle. This information was updated in August 2024 and provided in Section 1.2 of our Wireless Customer Agreement. 
  
  As the time of cancellation, the proper expectations were set with the customer. At the time of any verbal cancellation, our customers have the option to disconnect service immediately or keep service active until the end of their billing cycle. In either case, the expectation is set that the customer is billed through the end of the billing cycle in which their request to cancel was received. Unfortunately, a refund or credit will not be applied to prorate the final charge for the line/account, as per our policy and industry standard.
  
  Lastly, we apologize for the frustration caused by the unwanted contact from our company. We have removed *** Faulkners name and address from our mailing list. Please know it can take 2-4 weeks for all our systems to be updated. It is possible that the customer may receive additional marketing materials while all systems are updated. If they are a member of ****, they may receive promotional material for our services through **** and will need to reach out to **** directly to be removed from their mailing lists. 
  
  If anything changes in the future, we would love to work with *** ******** again.
   Thank you for allowing us to address these concerns. 
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23790154
  
  I am rejecting this response because: poor way to operate . Charged for 2 months service for 3 days of use . WOULD NEVER RECOMMEND THIS COMPANY
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband has a Consumer Cellular account with his name under his phone number ********** and my number ********** under my name. And also for a while they had the phone ported out. I am livid because he will not give me my number. My taxes have been almost all the way files. SSA wouldn't let me have SSI cuz they said I called them and told them I didn't want it. I transferred this number from my old account at Metro PCS to Consumer Cellular. I've had that number from June 2022. We are divorcing because he thought it was a good idea to shoot me one day and was arrested but bonded and has been the most impossible person. I've asked him many times. He don't want to answer then maybe he'll answer to someone. Consumer Cellular refuses to do anything without **** *****. They are infuriating me thinking this is a joke.

  

  Business Response

  Date: 08/24/2025

  August 24, 2025
  
   
  BBB #********
  ***** ***** (#*****4407)
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.
   
  We apologize for any frustration that our authentication policy may have caused ***** *****. We contacted them and advised that were unable to honor the request to activate a new SIM card until the account holder of the ********************** profile contacts us and requests that ***** ***** be added as an authorized user. They advised that they would contact us with the account holder, so this issue can be resolved.
   
  Sincerely,
  
  ****** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************