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Business Profile

Data Processing Services

Smarsh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are currently a customer of **********************. They bought Entreda last year who we used in our very small business for some cyber security protection. After they bought them, the service changed and there was repeated issues. We also were not informed that we were getting locked into an annual contract especially after Smarsh could never resolve our issues post merger. We feel we were misinformed and the terms did not abide by our agreement under Entreda who was purchased by Smarsh. We are not asking for thousands of dollars, just a refund and to not have an annual contract enforced for something we never agreed to. Thank you.

    Business Response

    Date: 06/20/2025

    Smarsh acknowledges the claim from ********************** and has reviewed this request for refund and all customer correspondence, including case notes and internal documentation. Smarsh has been willing to work with our customer to meet their needs and to deliver the product/services purchased. After the review, while we do not agree with the depiction of the events as provided, Smarsh agrees to proceed with payment of the requested refund. In good faith and in the event of any misunderstanding, this refund is an exception for an early termination outside of the contract period for this specific service. 

    Customer Answer

    Date: 06/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to termination of services and refund of fees.

    Sincerely,

    **** *******

Smarsh is NOT a BBB Accredited Business.

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