Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove information personal information from their website. Follow their rules, and they never send the verification code to continue with the opt out.

  Business Response

  Date: 11/20/2023

  Dear *****,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly navigate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris is publishing personal information about me that is blatantly incorrect, and I have reason to think it's impeding my ability to get hired. I became suspicious about my personal information during my job search, so googled myself only to find that Radaris is publishing false information! So I followed their prompts to take ownership of the various incorrect profiles. Part of that process involves getting a verification code sent to your cell phone, which DOES NOT WORK! So I reached out to their customer service and all they told me was that they are having technical issues and have not corrected them since almost 2 months ago. Meanwhile my false profile information is still out there doing its damage!

  Customer Answer

  Date: 11/05/2023

  As of yesterday afternoon, after I made the ** complaint, I received an email stating that they had cleared off the data that I requested them to do 2 months ago. So, it's resolved now but I hope there is a way to keep the complaint visible to other people. The amount of damage that this inaccurate personal information did to me is unknown and cannot be quantified but this company should be held accountable for their negligence.

   

  Thank you!

  Business Response

  Date: 11/20/2023

  Dear *********,
  
  We apologize for any inaccuracies or misinformation that *** have been published on our service. 
  
  To assist us in promptly addressing the issue, could you kindly provide specific details about the incorrect information or the link to the page where the misinformation is displayed to *********************************************************************? 
  
  This will allow us to investigate and rectify the matter immediately. We take user feedback seriously and are committed to ensuring the accuracy of the data on our platform. 
  
  Rest assured, we will thoroughly review the provided information and take necessary steps to correct any inaccuracies. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us maintain a reliable and trustworthy service.
  
  Best regards,
  Radaris Customer Service

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried so many times to remove my name and my personal information from radaris and have send them several emails but have not received any action. Please help me to remove all my personal information from this website.

  Business Response

  Date: 10/30/2023

  Hello, dear *******!
  
  We're truly sorry to hear about the difficulties you faced with our service. Please know that we are committed to protecting your privacy and complying with all opt-out requests. Our team is actively investigating the matter, and we will take immediate action to remove your personal information from our database as requested.
  
  Please provide us with the specific details you wish to opt-out, and we will expedite the process and ensure your information is promptly removed. We value your feedback and thank you for giving us the opportunity to address this matter. If there is anything else we can do to assist you, please don't hesitate to reach out.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 11/10/2023

  To protect my privacy, i need them to take out all my personal information from their website (age, address, name, and any other information related to me 

  please have them take out all my personal information from their website to protect my privacy. I would like them to delete my name and all the information related to me

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a data-sharing service that requires you to sign-up for their service to opt out of having your data shared publicly by them.

  Business Response

  Date: 10/30/2023

  Dear ****,
  
  We apologize for the inconvenience you experienced while attempting to opt-out from our people search service. We understand the importance of data privacy and want to make the process as straightforward as possible. We are currently reviewing our opt-out procedure to ensure it aligns with your expectations and guarantees the protection of your information. While we work on enhancing the opt-out process, we want to reassure you that your request to remove your information will be promptly fulfilled. To proceed with the opt-out, we require the additional information solely for verification purposes and to ensure we remove the correct data from our database. Rest assured, this information will not be used for any other purpose. We value your privacy, and we are dedicated to providing a transparent and secure experience for all our users. We appreciate your patience and understanding as we address this matter.
  
  Warm regards,
  Radaris ****************

  Customer Answer

  Date: 11/09/2023

  Radaris stated in their response that to follow through on the request to remove my information they needed additional information from me. However, they failed to state what additional information they needed or how to communicate that with them

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not and do not consent to having my information in Radaris' database or website and want it completely removed immediately from their systems and all search engine results.

  Business Response

  Date: 10/18/2023

  Dear ******,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have all my personal information on the internet and I would like it removed

  Business Response

  Date: 10/11/2023

  Dear *******,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent a dozen of emails, I have been trying to call every day for the last two weeks and it's impossible to talk to someone. Remove my information from your site. I don't understand why you are making such a difficult website to navigate and opt out instructions to follow, which never worked.

  Business Response

  Date: 10/09/2023

  Hello, dear ***!
  
  We deeply apologize for the unsatisfactory customer support experience you encountered. Providing prompt and attentive assistance to our customers is our top priority, and we understand the impact of not addressing your inquiries. We take your feedback seriously, and we are actively investigating the reasons for the lack of response.
  
  To better assist you, we kindly request you to share the details of the unanswered emails or telephone calls, along with the issues you needed assistance with. Your input will help us pinpoint the areas for improvement and implement measures to ensure more efficient communication moving forward.
  
  Rest assured, we are committed to providing exceptional customer support and will take the necessary actions to prevent similar occurrences. Thank you for your understanding, and we are dedicated to making your future interactions with us much more satisfactory.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20708077
  
  I am rejecting this response because: I haven't heard from the company. I'm still trying to remove my information from your site.
  
  Sincerely,
  
   

  Business Response

  Date: 11/03/2023

  Good day, dear ***!

  We sent you the removal instructions back in February of 2022. You have not emailed ** since then. If you have called, you have not given us the details of the records to be removed.

  Please, contact us again.
  
  Thank you!

  Customer Answer

  Date: 11/12/2023

   
  Complaint: 20708077
  
  I am rejecting this response because: this is not true. Your phone number is always busy and goes straight to the voicemail. Remove my information. I HAVE BEEN SENDING REQUESTS FOR TWO MONTHS AND YOU HAVE RESPONDED TO NONE OF THEM. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/04/2023

  I could never imagine that removing information from one site would be so difficult. Radaris seems to be the worst company to opt out of if you're lucky enough to find yourself exposed on the website. I'm simply trying to remove my information from your database without any hustle.

  Business Response

  Date: 04/04/2024

  *********,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris refuses to remove my personal information. They force you to make an account with them so they can extract more data from you. They are a Latvian based company, but they hide this fact. This is most likely not a legitimate business.

  Business Response

  Date: 10/09/2023

  Hello, ******!
  
  We're truly sorry to hear about the difficulties you faced with our service. Please know that we are committed to protecting your privacy and complying with all opt-out requests. Our team is actively investigating the matter, and we will take immediate action to remove your personal information from our database as requested.
  
  Please provide us with the specific details you wish to opt-out at ************************************** or customer-*********************************** and we will expedite the process and ensure your information is promptly removed. We value your feedback and thank you for giving us the opportunity to address this matter. If there is anything else we can do to assist you, please don't hesitate to reach out.
  
  Sincerely,
  Radaris ****************

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that if I paid for a background check,they included any certificate of death, and they don't. I did ask them for a refund or to reverse the charges for my order # ******* and they told me flat out no, and they refuse to do so.

  Business Response

  Date: 10/09/2023

  Dear *****,
  
  We apologize for any dissatisfaction you experienced with our service. We strive to provide the best experience to all our customers, and we are sorry that we fell short of your expectations. We understand the importance of your satisfaction, and we want to make things right.
  
  To process your refund, kindly provide us with your order details or any relevant information related to your purchase at ************************************** or customer-*********************************** Rest assured, we will investigate the matter and issue the refund promptly if applicable. Your feedback is crucial to us, and we will use it to improve our service and ensure a more positive experience for our valued customers.
  
  If there's anything else we can do to assist you, please let us know. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 10/16/2023

  I did answer, but the BBB only wants to be bios, and not help me get a refund for a company false advertising, and offering a service they don't give.

• Initial Complaint

  Date:10/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, a public record data broker, makes it impossible to remove your data. I have worked with some of the largest, Spokeo, 411, MyLife, UnMask - and plenty of others, who, on the very first request to remove information from their database do so, almost immediately. Not so with Radaris, aka, Nuform ************** **************, *****************************************************************************. They go out of their way to avoid removing someone's information. They list a phone number, but the recording (of course!) always refers you to an email address, and the email address response refers you to the phone number! Surprise! It's just a *************** - no one EVER responds to an email or answers the phone. They require your email and phone number to register to remove your information and say they'll text a code to input to verify you, but of course, the text never comes, and, surprise, now they have your email address and phone number! It's a total SCAM. Recently, I convinced ****** of Radaris's slimy ways, and they deleted tons of information from Radaris on their website but can't force Radaris to remove the information from Radaris's website. Radaris has "created" a new shortened profile of my name to ****, from *******, but uses the same last name, with no street address now, but with the same town and state. They have created a whole new profile of me by manipulating the information! They are a manipulative, dishonest, and disgusting company. They should be eradicated!

  Business Response

  Date: 10/09/2023

  Dear ****,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************