Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/2023 attempted to remove all information of both private and public information. System will not remove, calls go unanswered, emails ignored. Unacceptable.

  Business Response

  Date: 11/20/2023

  Dear Alben,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly navigate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris has my personal information on their website, and despite multiple attempts to contact them through calls, emails, and their opt-out services, I have been unsuccessful in getting my information removed. Calls have gone unanswered, emails are ineffective, and the opt-out process requires creating an account, which I did, but I never received the verification code needed to complete the process. This situation infringes on my right to opt out, and individuals using the site should have a reliable and legitimate way to opt out before legal action is the last means of addressing this issue.

  Business Response

  Date: 11/20/2023

  Dear *******,
  
  We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered. 
  
  Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls to *********************************************************************. 
  
  Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted my profiles from the Radaris site last year. However, some information specifically resume information which I believe they obtained from other sources was not deleted.I would like page located at *************************************************** to be deleted.

  Business Response

  Date: 11/20/2023

  Dear ****,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked for removal and not to ever be on their site again and keep having the issue. Not only do I not want my information on the site BUT the information isn't correct. ***************************** has no association with me or my family members. Neither should those ******** members have any business being associated under me. Remove this page "****************************************************" and all false information that it contains.

  Business Response

  Date: 11/20/2023

  Dear Anyssa,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris' website displays information related to my name without my permission. Due to escalated safety and privacy concerns, it is essential that this information be deleted and removed immediately and permanently, and not shared with other entities.Name: *************************** Account Email: ******************* Address:******, ** Thank you for reliably ensuring that the information is deleted and removed from Radaris' system and not shared with other entities.

  Business Response

  Date: 11/20/2023

  Dear *******,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/12/2023

  Having received your reply to my Opt-Out Letter through the Better Business Bureau (ID ********* yesterday, which requests my email address and details of the account(s) to be removed from your site, I have attached the original letter, including email address and screenshots, that I sent to your business via Certified Mail November 11 2023.  
  
  As the letter states, removing and deleting specific records related to my name immediately and permanently is essential. 
  
  Your attention to this matter will be appreciated.

  Business Response

  Date: 12/12/2023

  Hello,
  
  Your information removal request has been completed. The removal takes up to 48 hours. Please press Ctrl+F5 while on the page to refresh your browsers view if you are still seeing information. 
  
  Information removed from our website *** still appear in other search engines until those search engines refresh their pages during their next crawl period. You will need to contact the search engine where the information appears for any further information. 
  
  If there is still more information that you would like removed from our site, please identify the information clearly and we will remove the information for you. 
  
  Best regards, 
  Radaris customer service 
  

  
  

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove information personal information from their website. Follow their rules, and they never send the verification code to continue with the opt out.

  Business Response

  Date: 11/20/2023

  Dear *****,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly navigate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris is publishing personal information about me that is blatantly incorrect, and I have reason to think it's impeding my ability to get hired. I became suspicious about my personal information during my job search, so googled myself only to find that Radaris is publishing false information! So I followed their prompts to take ownership of the various incorrect profiles. Part of that process involves getting a verification code sent to your cell phone, which DOES NOT WORK! So I reached out to their customer service and all they told me was that they are having technical issues and have not corrected them since almost 2 months ago. Meanwhile my false profile information is still out there doing its damage!

  Customer Answer

  Date: 11/05/2023

  As of yesterday afternoon, after I made the ** complaint, I received an email stating that they had cleared off the data that I requested them to do 2 months ago. So, it's resolved now but I hope there is a way to keep the complaint visible to other people. The amount of damage that this inaccurate personal information did to me is unknown and cannot be quantified but this company should be held accountable for their negligence.

   

  Thank you!

  Business Response

  Date: 11/20/2023

  Dear *********,
  
  We apologize for any inaccuracies or misinformation that *** have been published on our service. 
  
  To assist us in promptly addressing the issue, could you kindly provide specific details about the incorrect information or the link to the page where the misinformation is displayed to *********************************************************************? 
  
  This will allow us to investigate and rectify the matter immediately. We take user feedback seriously and are committed to ensuring the accuracy of the data on our platform. 
  
  Rest assured, we will thoroughly review the provided information and take necessary steps to correct any inaccuracies. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us maintain a reliable and trustworthy service.
  
  Best regards,
  Radaris Customer Service

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried so many times to remove my name and my personal information from radaris and have send them several emails but have not received any action. Please help me to remove all my personal information from this website.

  Business Response

  Date: 10/30/2023

  Hello, dear *******!
  
  We're truly sorry to hear about the difficulties you faced with our service. Please know that we are committed to protecting your privacy and complying with all opt-out requests. Our team is actively investigating the matter, and we will take immediate action to remove your personal information from our database as requested.
  
  Please provide us with the specific details you wish to opt-out, and we will expedite the process and ensure your information is promptly removed. We value your feedback and thank you for giving us the opportunity to address this matter. If there is anything else we can do to assist you, please don't hesitate to reach out.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 11/10/2023

  To protect my privacy, i need them to take out all my personal information from their website (age, address, name, and any other information related to me 

  please have them take out all my personal information from their website to protect my privacy. I would like them to delete my name and all the information related to me

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a data-sharing service that requires you to sign-up for their service to opt out of having your data shared publicly by them.

  Business Response

  Date: 10/30/2023

  Dear ****,
  
  We apologize for the inconvenience you experienced while attempting to opt-out from our people search service. We understand the importance of data privacy and want to make the process as straightforward as possible. We are currently reviewing our opt-out procedure to ensure it aligns with your expectations and guarantees the protection of your information. While we work on enhancing the opt-out process, we want to reassure you that your request to remove your information will be promptly fulfilled. To proceed with the opt-out, we require the additional information solely for verification purposes and to ensure we remove the correct data from our database. Rest assured, this information will not be used for any other purpose. We value your privacy, and we are dedicated to providing a transparent and secure experience for all our users. We appreciate your patience and understanding as we address this matter.
  
  Warm regards,
  Radaris ****************

  Customer Answer

  Date: 11/09/2023

  Radaris stated in their response that to follow through on the request to remove my information they needed additional information from me. However, they failed to state what additional information they needed or how to communicate that with them

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not and do not consent to having my information in Radaris' database or website and want it completely removed immediately from their systems and all search engine results.

  Business Response

  Date: 10/18/2023

  Dear ******,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************