Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nike Inc has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Calhoun Factory Store

  455 Bellwood Road Ste 2 Calhoun, GA 30701

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Nike Factory Store

  11211 120Th Ave. Kenosha, WI 53142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pair of shoes from Nike.com. Only 1 pair arrived on Dec. 5th 2022. I called Nike.com and they stated that yes both pair should have been in that delivery. In a box that was CLEARLY only big enough for 1 pair of shoes. The said they would refund to my original payment method as the shoes were no longer in stock. That was on the 5th of December. Now on the 22nd of December my card has still NOT been issued a credit! I have made numerous calls to Nike.com and spent many hours on hold and talking to there so called "athletes". I have now turned it over to my credit card company in hopes they can get the credit issued. I used to be a Nike fan. NO more! Order #Thank You for Your Order (#C01143123052)

  Business Response

  Date: 12/22/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your refund. I have issued a refund for your order. Your original method of payment was refunded a total of $62.38. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several items from Nike. A few of which have been extremely hard to get items. One I never received and was given no explanation. Two items recently have been stolen and they were exclusive items. And then another two items were the incorrect items and also impossible to get. Nothing has been done by the retailer to fix this issue or make it right. Its not right when you get no benefits from being a good customer never get any exclusives and the few times you are able to get lucky its taken away from you. Between Nikes mistakes and the shippers theres a clear break down in the system and this needs to be made right. I have spoken to Nike customer service many times to get a run around. And I have had an issue with atleast 8 different shoes and over a thousand dollars. What Nike planning to do besides blow off another customer while catering to resellers.

  Business Response

  Date: 12/22/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We appreciate you as a member of the Nike community, and your passion for sport. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18626017
  
  I am rejecting this response because:I attached more photos to show that even when I receive packages its been opened and swapped out with less expensive items. What is Nike going to do to make this right. Ive been shopping with Nike for years.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/16/2023

  Hi *******,
  Due to the activity across your multiple accounts we will be unable to offer courtesy services for your order. All assistance will remain within our standard Nike.com policies.
  Going forward we will be unable to provide any further courtesy refunds or reshipments for returns, missing items, or missing packages. Once returns are received at our warehouse processing generally takes 3-5 business days. All future returns will need to complete all the steps of the return process at the warehouse before a refund is issued. We will also be unable to override the results of our warehouse's inspection.
  Additionally, we can no longer initiate any ********* investigations or provide any further courtesies assistance for packages reported missing after the courier reports the shipment delivered. For further assistance you will need to contact ********* about your shipments status.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18626017
  
  I am rejecting this response and rather than you take the time to see that you have employees stealing items and your shipping your products with companies who open and steal packages you blow it off. And I dont have multiple accounts I have one account. Maybe you should do research and realize theres more than one person per household who can also make purchases. You have no problem with that when youre taking peoples money. But rather than you try to make things right for a customer you just say who cares so I have no problem escalating this then.
  

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 pair of shoes. They never arrived. Nike were nice enough to check into it for me and discovered they were lost in transit. They said they issued the refunds back but I have not received them. I know I locked my debit card because that's a usual for me if I'm not using it.y bank informed me it was rejected due to the block. I reached out to Nike to have them resend those refunds. They told me they would resend within 2 business days. Well nothing was resent and nothing was further done. At this point I need help getting both of my refunds back.

  Business Response

  Date: 12/22/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with your refunds. I have verified that your refunds requested were processed on 12/9/22. For order C01150151799, your original method of payment was refunded a total of $125.49, and for order C01150159335 your original method of payment was refunded a total of $56.81. If you are unable to view your refunds, please provide your bank with ARN *********************** for order C01150151799 and transaction reference number ******** for order C01150159335 and they will be able to locate your funds for you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18622631
  
  I am rejecting this response because:
  The refunds were rejected there's nothing to check. I was already provided this information the refund needs to be reprocessed. If not reprocessed I will be filing a new complaint and also a complaint with the consumer financial protection agency as this was not resolved. A refund is needing to be reprocessed in order for this matter to be fully resolved. Thank you 
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/16/2023

  Hi ****,
  Thanks for responding to our message.
  If you are no longer in possession of this card, or can't gain access to the returned funds, you'll need to provide a letter from the bank stating the refund was rejected. If the account was closed prior to the refund issue date, we will need formal documentation verifying the account closure date.  You'll need to fax this verification to us.  The fax number is ************. We can then issue a new refund to a new form of payment.
  We will need to wait for the refund to be rejected before it is re-issued to you. It's possible your bank has or will take the following action if the card was reported lost or stolen.  
  The bank will do one of 3 things:
  1. Apply refund to balance owed 
  2. Transfer to new account if with same bank
  3. Issue a check to the consumer for the amount
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been a NIKE customer for 3 years now. I am reaching out in regards to Order number C01156629529. I received these today and to my surprise I was sent a different pair of sneakers. Please note that this has been happening often with Nike across other orders. I want to know what quality controls are being held and followed by Nike as this continues to be a pattern across the board. I connected with ********* on 12/21 and was advised to return the shoes with no real remediation for such disappointment. Now, I have to make time to go to the ***** store to drop these incorrect shoes and now I have no Christmas gift as a result of the poor quality/shipping control that Nike has/follows. I do not plan to make any further purchases with NIKE to avoid similar disappointments. To resolve this issue, I am simply asking to send me the correct items that I purchased. If so, I am more than happy to return the incorrect shoes in the original shipping boxing that it came with. I do expect some sort of goodwill as a result of this disappointing incident.

  Business Response

  Date: 12/22/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of **************** OG SP Men's Shoes. Attached to this email I have provided a pre-paid shipping label for you to send the shoes you mistakenly received directly to me at Nike WHQ in *********, ******. While I await your package, I will be sure to check all available inventory for a replacement pair of them. Once I receive them and have updates to share with you, I will reach out to you directly.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On numerous occasions I have emailed and chatted with various Nike associates to resolve a tax issue to no avail. I am currently posted overseas and have a **** pouch address to ship packages to. The shipping address is the pouch sorting facility to embassies abroad, and the address noted for delivery signifies no sales tax for orders shipped to *****. All retailers that I have used except Nike, have not charged taxes. I did not notice the charges until my most recent order and looked back at my previous purchases and see they are essentially stealing my money and have received ***** in taxes from me. I would like the taxes I paid be refunded.Purchased Online - Dec 08, 2022 C01152965454 - $148.34- charged **** in taxes Purchased Online - Nov 04, 2022 C01122512434 - $547.11- charged ***** in taxes Purchased Online - Jul 30, 2021 C00651819208 - $158.94 charges **** in taxes I would like assistant resolving this issue, as Nike representatives dont seem to understand that ***** is a tax exempt zip code. This makes me question how many others have had the same issues and whether a class action lawsuit should be pursued.(U.S. ********** of ***** provides information on diplomatic pouches. Diplomatic pouches are opaque, sealed bags or crates that transport official communications, documents, and articles of the **** Government across international frontiers. Authorized personnel have full use of the ******************************* for personal mail. An international mail and package system is operated that ensures the delivery of personal mail and packages to ******** staff and their families assigned to diplomatic and consular missions throughout the world. The mail and packages consist of letters, catalogs and mail order purchases. The mail and packages are delivered to a special zip code located at a *** postal facility in ********. From there, the mail and packages are delivered to the Agency's mail facility, also in ********. Upon receipt, the mail and packages are staged, sorted, x-rayed for security purposes, consolidated and placed in sealed pouches. Once these procedures are completed, the sealed pouches are delivered to freight forwarders for air shipment to various embassies throughout the world.******** Code 58.1-609.10(4) provides an exemption from sales and use tax for goods delivered to a factor or export agent and destined for foreign export. In ****, the ******** Tax Commissioner ruled in Document Number ***** that sale transactions involving mail order purchases between mail order companies and diplomatic and consular staff and their families overseas are not subject to the sales tax regarding the mail order purchases.)

  Business Response

  Date: 12/29/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with taxes being applied to your order. We have reached out to the appropriate team to seek clarification with our tax team regarding your address and your experience. Once we receive additional information, we will reach out to you directly to provide updates.
  Thank you for your patience and for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered December 10th and was told my order would arrive by the 19th/20th. Got my SECOND delayed email this morning. Nike won't refund me. I no longer want the shoes because they won't even be here on time. I have chatted with 5 different people and each time they give me another estimated delivery time. For some reason they won't cancel my order even though the shoes are now out of stock. Order number C01154244676 payment amount $52.51

  Business Response

  Date: 12/21/2022

  Hi Acqualyn,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your Nike Court Royale 2 Mid Men's Shoes. As you requested, I have gone in and cancelled your order. After reviewing the credit card details for this transaction, I verified you were not charged. The card was authorized for the order amount, and the funds were in a held status.  I removed the authorization, and your account should reflect this change in 2-5 business days. 
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Nike gift card and apparently the gift card doesnt excist. Ive called nile militiple time and they told me The $50 balance was used on a nike account but I purchased the card and have never used it. Ive called multiple times and they cannot resolve my issue and They didnt want to further Investigate the fraud/scam

  Business Response

  Date: 12/21/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  Unfortunately, we were unable to intercept the items ordered using the gift card you reported. As gift cards are treated similar to cash and Nike.com is not responsible for lost or stolen gift cards. If you choose to file a police report regarding this matter, we can assist law enforcement with their investigation once they serve Nike with a subpoena, or administrative equivalent. Once the documents are received, Nike Legal will review and respond directly to the requesting agency.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order shoes on 12/10/2022 money was taken, was supposed to deliver on 12/12 never delivered. Called on 12/14/22 was told they would deliver on 12/19 and I asked for a supervisor call back. No shoes on 12/19 and no supervisor call back. Call on 12/20 first rep could not assist stated another supervisor call back, I explain the issue to her still no assistance, called back second rep said that she would transfer me to a supervisor but then she hung up on me, third rep said supervisor call back. I have been a memeber with Nike since 2016. This is poor customer service and I just want the shoes as there were a Christmas gift! I was told I could not get a reshipment but they never shipped the shoes out so how is it a re-shippment when they never shipped me anything

  Business Response

  Date: 12/22/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Air ****** 12 Retro Big Kids' Shoes. I have issued a refund for your order. Your original method of payment was refunded a total of $160.50. Please allow 3-5 business days for your bank to process the return of funds. Also, per our email to you on 7/25/22 we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18617234
  
  I am rejecting this response because:

  I am rejecting this as this was a shipper issues which was different from the issue that took place in July. I have been a loyal customer since 2016. I have email confirmation that *** states they shipped the item to the wrong address. Are you saying I can not order from Nike anymore? 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/15/2023

  Hi ****,
  Thank you for responding to our email.
  Please note that you will continue to be able to place orders on Nike.com or in Nike Stores, our previous email references that if you place an order and there are difficulties once the order has been placed, we may not be able to fully assist. If you place an order and you believe you may have this experience with its delivery again, we recommend you contact the carrier directly and request a hold at hub for you to personally pick up the package to ensure you receive it.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18617234
  
  I am rejecting this response because:
  I did that and carrier stated they never received the package from Nike! Nike put the wrong information and it was never picked up! 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the shoes from Nike

  Customer Answer

  Date: 12/20/2022

  Dear sir or madam I spend $400.77 to bought three shoes on Nikes website on nov.24 2022. And I choose it to deliver to my home. Then I wait and wait,after a really long time I still didnt get any call or message from the carrier who delivery my package.Then I open the website and track my delivery, I just found it was delivered days ago by leaving it at the lobby with no one informed, showed by the picture on the website. I was so shocked and went to the lobby to find my package but there was nothing there, my package was gone! I am so frustrated because this is the Christmas gift for my husband.Then I found ***** who delivered my package, they just said they created the case but after that no one contact me to explain this. Then I reached Nike to told them what was happened and after some days they sent me an email saying that the order was delivered and there was proof of photos from the carrier.I am so angry that the fact is The package was not delivered to me.the carrier didnt call me and didnt inform me that my package was arrived and he/she should never just put it somewhere without informing me! I need a explanation and just want my money back .please help me.

  Customer Answer

  Date: 01/11/2023

  thanks for your reply,the complaint  is already resolved by Nike. Thanks again for your help.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of limited edition Nike shoes for my son's Christmas gift (order # C01138987944) on 11/23/2022 and was provided an estimated delivery date of 11/26/2022. On 11/27/2022, I received notification the shoes were delivered via Lasership. However, no delivery attempt was ever made that day or any other. I have three cameras that overlook my front door, garage, and driveway to prove this fact. The shoes were either delivered to the wrong house, or the driver stole the package. After reading the myriad complaints against Lasership with similar situations, my bet is on the latter.I did reach out to Nike, and they were more than accommodating in refunding my money. While that helps, it will not make my son happy that he's not getting that Christmas present. Evidently, this is a common problem for Nike customers who have orders shipped using Lasership, and Nike is not doing anything about it. They either enjoy taking losses on the stolen merchandise or have insurance to cover those losses. Either way, it's a customer dissatisfier and will eventually catch up to them.The resolution I am seeking is for Nike to either reevaluate their partnership with Lasership and hold them more accountable or to change the packaging to deter would-be thieves from knowing what's in the box.

  Business Response

  Date: 12/20/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Dunk High Retro Men's Shoe. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike