Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Calhoun Factory Store

  455 Bellwood Road Ste 2 Calhoun, GA 30701

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Nike Factory Store

  11211 120Th Ave. Kenosha, WI 53142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Nike Gift Card as a Christmas Gift in December 2024 and I went to redeem it online yesterday and it said the card was invalid. I called customer support and was told they could see the card had been redeemed on order where multiple gift cards were applied for some ****** not in my order history, shipped to my house, or affiliated with me in any way. The customer service *** assured me he could tell the card had been compromised and promised that they would reissue a new one since they could see that it had been intercepted by fraud. He submitted a ticket with the highest priority and then the company came back and said there was nothing that could be done about it. The card is NOT lost. I just opened it and scratched off the pin yesterday!

  Business Response

  Date: 07/30/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. Unfortunately, the gift card balance is $0. Gift cards are similar to cash and Nike .com is not responsible for lost, stolen or compromised gift cards. This is not limited to the physical card itself but also includes the digital data linked to the unique card number. However, as a one time courtesy, I have sent a new Digital Nike Gift Card for $25 to your email. . The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I understand the policy but please know that your gift cards shouldn't be so easily compromised by a thief! It wasn't opened, physical card from the Nike Outlet. I hope this case is escalated further so y'all find a way to stop them. As a consumer I shouldn't miss out on my gift because of them either so thank you for issuing a new one I will use it quicker this time.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of sneakers from Nike. After, a few days of foot pain from sneakers I decided to return them. They were still in the return window. So I returned them but still have no gotten my refund back. They were returned on July 12. I have contacted Nike twice and they said they still haven't received them. But I don't have sneakers in my possession nor do I have a refund.

  Business Response

  Date: 07/30/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, we unfortunately have no records of receiving your pair of Nike Air Max Bella TR 5 Women's Workout Shoes. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $62.91. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Nike Corporate Team,I am writing to formally escalate an unresolved warranty issue regarding my Nike shoes (Case #*********). I only wore the shoes twice, and they have already developed stitching defects. When I submitted a warranty claim, it was denied on the basis that the warranty begins from the manufacturing date, not the purchase ******* no point during the purchase process, whether on the website, receipt, or shoebox, was this policy disclosed. As a consumer, I reasonably expected the warranty to begin from the date I bought the product, as is standard across the industry. I had no way of knowing the manufacturing date, nor was it made available at the point of sale.Additionally, I have repeatedly informed Nike agents that my hearing is not good, yet I have been told over 10 times to call your corporate number. I find this highly inconsiderate and dismissive of my ************ make matters worse, I was previously told I would receive an email from the management team regarding my claim, but I have not received any follow-up.I am requesting the following:That my concern be reviewed again, taking into account that the warranty policy based on manufacturing date was never disclosed at the time of purchase.That this claim be resolved fairly and promptly, without further delays or deflections.That Nike provide documented proof or evidence that this specific warranty policy was clearly disclosed on the website or at the point of purchase at the time I placed my order.If this matter is not addressed, I will be forced to consider additional options, including legal action if necessary, to ensure proper accountability.I have always held Nike in high regard as a company that stands behind its products. I hope you will demonstrate that commitment now.

  Business Response

  Date: 07/27/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. As stated in the Terms and Conditions in the email you receive when a Claim is initiated, "Shoes are only eligible if manufactured within the last two years. Nike must receive the item(s) within this period." Looking at our records, I can see that your shoes have a manufacturing date of 6/8/2022-8/1/2022, which is over two years from us receiving your shoes as part of the Claim. Because of this, we are in agreement with our inspectors findings and will be unable to restart your Claim or have it sent in for a secondary inspection.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/28/2025

  Dear Nike Team,
  Thank you for your response regarding my warranty claim.
  While I understand Nikes current stance, I am writing to formally request proof that the following warranty policy was clearly disclosed at the time of my purchase:
  Shoes are only eligible if manufactured within the last two years. Nike must receive the item(s) within this period.
  As a customer, I had no way of knowing the manufacturing date before purchasing the shoes. This policy was never presented to me during the buying process, and I reasonably expected the warranty to begin from the purchase date, which is standard for most consumer products.
  To clarify and resolve this matter fairly, I am requesting the following:
  A screenshot or archived page from Nikes website that displayed this warranty limitation during the time of my purchase
  Documentation showing where on the shoebox, tags, or the shoes themselves this warranty policy was stated or made accessible to me as the customer
  Additionally, I have screenshots of Nike customer service falsely claiming that an email had been sent from the management team which I never received. This misleading communication amounts to consumer deception.
  I also want to highlight the inappropriate behavior I experienced during support interactions. Despite clearly stating over 10 times that my hearing is not good, I was repeatedly told to contact corporate by phone. That kind of disregard for accessibility and clear communication is unacceptable.
  If proper evidence is not provided, and in light of the deceptive communication and disregard Ive experienced, I will have no choice but to escalate this matter further including legal and regulatory actions to ensure accountability and resolution. I look forward to your prompt response.
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi this is my order number G10213106267 I have some missing items and I been waiting for like over 2 weeks for the missing items refund I been told by agents wait 3-5 business days every time I contact them via chat This is not acceptable and i want my refund Case number I was given for the missing items *********

  Business Response

  Date: 07/27/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Because the Better Business Bureau and the Nike team that responds to complaints are based in *****************, we will be unable to assist with any order located in or intended for ******. For further assistance, we suggest you contact Nike Canada at ****************.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a VERY rural area and the closest Nike store is in ********** PA so I end up having to order from their website, I ordered my normal size and the pants were two sizes to big. I go to return them and the options were to take them to a Nike store, and I'm not driving two states away to PA to return pants, or *** drop off and the closest *** store is wheeling WV which is still the next state away or pick up which it says will cost me, I shouldn't have to pay to return a pair of pants to a multimilllion dollar company with overpriced clothing industry anyways when places like ****** have free returns and exchanges and two day shipping but a company like Nike is too cheap to do the same. I sat on the phone with a representative for 18 minutes the second time while he emailed his manager bc they are form another country and don't have a floor manager to just say well sorry about you nothing we can do. I paid almost $70 for one pair of pants. This is wild. I'm beyond frustrated.

  Business Response

  Date: 07/31/2025

  Hi Autmn,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Unfortunately, we are unable to have *** pick up your order from your address. However, we have initiated a return for your ****** Sport Women's Tunnel Pants and provided a pre-paid return label sent to your email to use at your convenience. Please note that you have 60 days to return the order and once we receive and inspect your pants a full refund of $68.61 will be processed back to the original method of payment.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/31/2025

  I do not even have a printer, I would have to go to the library sign in through my email which required verification codes and pay to have the label printed out then take it to a drop off location it ends up costing me more money and more gas. I know you can have it picked up because it tried to charge me $8 to have *** pick it up. Makes me so mad your not even trying to help me. I have the pants still in the new box just sitting. 
  Complaint: 23638005
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been a Nike customer for over 20 years. 100's of pairs of shoes. Purchased a pair of Vomero 18 and the midsole material is collapsing on both sides on both shoes causing bilateral lower leg injuries. Sent the shoes in for warranty (first time ever contacting NIke for warranty issues) and they deny the claim after "inspecting" the shoes. Called to speak to a supervisor and the service *** said they'd have someone call me, but they won't review the claim and won't stop the shoes from being returned to me. Claim # *********. I paid for shipping, provided the property documentation, and sent a legitimately defective product to Nike. After a lifetime as a Nike customer this kind of lack of service is ridiculous.

  Business Response

  Date: 07/30/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your experience. Taking a look at our records I was able to view the photos taken as part of your Claim, and can confirm that the issue is not a result of a material or manufacturing flaw, per our return guidelines, and we're unable to issue a product voucher. Please note that your shoes have been returned to you with tracking number ************ and we will be unable to further assist.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23636846
  
  I am rejecting this response because: it is 100% a manufacturing flaw and you provide zero proof that it is otherwise. Nike is taking advantage of consumers and refuses to honor the advertised warranty. 
  
  Thanks,
  
  Korey 

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10 2025 Nike has sent me an email with a gift card of 210$ after taking back my defective shoes.1. Their warranty cover the value of the shoes, and the shoes are 280+tax.2. Gift cards doesn't work in ******. So I called the American customer service line and they couldn't take my canadian gift card. Now, I don't have my shoes anymore and a card I can't use it ******, and the states can't take canadian gift cards.

  Business Response

  Date: 07/22/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. Taking a look at our records, I can see that the Claim *********, which was filed under a different name and email, was approved on 2/10/25 for $210 USD. I can also see that a member of Nike Consumer Services team reached out to the email that the Claim was linked to in an attempt to send you a new Gift Card with a balance of $270 CAD. We suggest you respond directly to that email so that we can best assist you in receiving a Gift Card with the correct currency on it.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ********. I bought a pair of Nike shoes for $295, and they ripped after a short time. A return claim (#*********) was originally filed on my cousins account, but it was denied due to his return history even though I personally bought, paid for, and owned the shoes.After that, my cousin spoke with a Nike team member who told us that if I made my own Nike account and re-submitted the return under my name, the claim should go through. I followed this exact advice and sent the shoes back.But instead of helping, Nike denied the claim again and threw away my shoes without informing me at all. I only found out after I called. Then when I called corporate to get help, the representative was disrespectful and ended the call without offering any solution.I followed all of Nikes instructions, and I was treated unfairly throughout this process. My item is gone and Ive received nothing back.All Im asking for is a Nike gift card for $295, which is what I paid for the defective shoes. I hope this can be escalated and resolved ***********: ******* ******** Email: ************************* Phone: ************ Location: ********, ******** Claim #: *********

  Business Response

  Date: 07/24/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Looking at our records, I can see that there is an alternate account linked to your address violated of our return policy. Because of that, we are no longer able to assist you with any claims (including claims for products purchased with product vouchers) linked to that address. Due to this, we will be unable to assist with your Claim and have it re-started for a secondary inspection.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Nike Women's Pegasus 41 sneakers several months ago from Footlocker, and I only wore them a handful of times. I own three other pairs of the Pegasus 41 shoes, and all of them are great and comfortable. However, after only a few wears of the new ones, the back heel area began to dig into my foot for no reason, rendering them unwearable. Since I purchased them from an authorized Nike dealer instead of Nike directly, I was advised by Nike to submit a warranty claim and send the shoes in for the claim. I then proceeded to spend $20+ to send them back to Nike. I received notification that my claim had been denied because the shoes were damaged due to "improper use" despite the fact that it was only one shoe with an issue, I only wore the shoe a handful of times, and my many other Pegasus shoes have never had an issue. I also don't really know how shoes can be worn "improperly"? I called customer service to seek a resolution to this disappointing outcome, but they said there is nothing they can do. I am now out $160 for a pair of shoes I only wore a few times and am very frustrated--I have been a long-time supporter of Nike and a Nike Member since 2017, but this experience has left a very sour taste in my mouth. Is there anything that can be done?

  Business Response

  Date: 07/24/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Unfortunately, we are unable to re-start your Claim to have it sent in for a secondary inspection. However, as a one time courtesy, I have provided a pre-paid shipping label for you to send your pair of Nike Pegasus ***************** at Nike HQ in *********, ******. Once I receive and inspect your shoes, I will reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate their willingness to reconsider my warranty claim. I have shipped my shoes to the label provided by the responder. Once I hear the outcome of that submission, I will confirm that my complaint is fully resolved. Thank you!  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of ACG sneaker boots I received a totally different order not even in my size I called Nike immediately they did not really care they would just like all haphazard about it I told them since it was your mistake you must send-ups to pick up these sneakers that I did not order so I eventually got the sneakers that I ordered and I was told within 527 days they would pick up this package by *** the other data package was picked up I was left no data on the information and as I call Nike I get no help I'm being denied a supervisor by everyone I spoke to I have saved all conversations that I've had with Nike customer service it is the worst customer service they have lost a customer but I need them to understand that this is totally unacceptable I work a lot of long hours for me to have to take the time out to constantly call and then be hung up on by their customer service is

  Business Response

  Date: 07/24/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that you were previously sent a return label to send the incorrect shoes back to us, which we have received. I can also see that you were sent a replacement pair of Nike Air Max ******* Men's Boots for no cost, which were delivered to you on 7/10/25 with tracking number 1ZYW72270393970747. Please note that as we can see that we have received the incorrect item and the replacement order has been delivered, we will be unable to provide further assistance at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike