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Business Profile

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QR.io

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avoid this company at all costs. Was told that I was signing up for a free trail and was charged $35. I sent them an email asking them to delete my account which they said they did. Was charged the next month again for $35 and had to request a refund. Nothing but trouble and not worth your time in the slightest

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appeared I was signing up for a free trial of their site ************************** that would convert to a month-by-month subscription if I did not cancel (which is a common online business practice), but they immediately charged me a whole year's subscription. I realized the mistake immediately and immediately reached out, being sure to not use the service at all. The company absolutely refuses to refund my money. I never used the service and reached out within minutes of the error.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used their online service 2 years ago (9/9/22). We were unaware that they were charging us a monthly $35 fee. We tried calling them and even exchanged emails before they stopped responding in June of 2024. Looking into them, they have tricked many other customers out of many hundreds (over $800 in my case), simply because of their fraud of adding a recurring fee without notice, coupled with my lack of watching my expenses more carefully. The biggest issue I have is the fact that they keep charging us despite our written requests to cancel (multiple) after having not used their service in 23 months.

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last September I used my personal **** to pay for a subscription for my employer with QR code generator. I have since left the employer and have contacted QR code generator to request they delete all of my personal information as I do not consent to them retaining it. They would not remove it as I am not the account owner. I do not consent to QR code generator nor more former employer having or using my credit card or private information. This has been expressed to QR Code generator in writing and they are unwilling to remove the information accordingly. The next annual subscription amount is due to be collected in September.

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used QR.io to generate a ** code. I did so during the 7 day trial period and I was not informed that there was going to be a charge to continue to have the ** code active. Like many others I used this code on printed materials, now instead of linking to my website it goes to an error page and is essentially being held hostage until I pay $35 per month. There is nothing in their marketing or follow up emails that tell you this is going to happen until after the 7 day period ends. This is deceptive practices and is very frustrating. I do not want to pay for their services and I would not have agreed to it if it were presented. Now I have to print new materials with a ** code company that will not extort mony from me.

  • Initial Complaint

    Date:07/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website is designed to simply generate a ** code. Many websites similar do this for free. There is no advertisement or pricing or anything that alludes to it being a subscription service. Only hidden in their ***, which isn't something that you need for a site such as this. For instance, if a website allows you to search for products, you're not going to read the *** or the website. Their business model revolves around users generating ** codes. Qr codes usually are included in business or apps. They provide a 7 day trial, of which you learn when your ** is disabled. They do this so unsuspecting users whom print ** codes on business pamphlets, business cards, etc that are reliant on the ** code. Then they ask for $350 a year or 35 a month for a service other sites provide for free

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the email thread below QR Code Creator Jul 22, 2024, 2:50AM Dear *******, Thanks for reaching out to us! Please, share the screenshot of the error you get so that we can investigate your case. Looking forward to your reply!Best regards,QR Code Creator | Support Team July 18, 2024,*************************** I accidentally purchased your services. I initially attempted a qr code with your services, however, it did not work. I then went to another vender and used their code because it worked. I accidentally signed up to continue the code with you thinking it was the code that actually worked. I would appreciate a refund, given the confusion and the fact that your barcode doesn't work and could not be used.*************************** Jul 22, 2024 These are the errors I got every time I tried to use your code. Therefore, I went to another vendor and successfully created a usable code with them that is currently working and in use.QR Code Creator Jul 25, 2024 Dear *******, Thanks for your patience in resolving this matter! We have investigated your case and found out that you get the error because of the antivirus so *************************** Jul 25, 2024 Thank you for your response. However, as I already stated, as a result of this error I used another vendor. I accidentally purchased the wrong QR code from you.Dear *******, Thanks for getting back to us! We are deeply sorry for the issue you have been facing. Since this issue was not caused by our website, but because of the third-party company that is not our partner, unfortunately, we cannot proceed with the refund request in this case. Thanks for your understanding and cooperation. Best regards,QR Code Creator On July 25, 2024, *************************** Thank you for your response. However, as I already stated, as a result of this error I used another vendor. I accidentally purchased the wrong QR code from you. My other QR Code is already posted and in use. I would appreciate a refund. Thank you for your assistance in this matter.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 18th we received an email that our QR trial account had successfully been cancelled. Upon checking bank statements, it shows a charge for **** JUNE AND JULY from this company for $29.95. A total of $89.85 should be credited back to the account card.

  • Initial Complaint

    Date:06/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Businsss has you sign up for a free trail without the option to cancel Your membership. After numerous emails asking to be cancelled, no response and company Continuously tries to charge my card $35

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A little over a week ago I wanted to create a ** code to my website that I could add to some business cards I wanted to print. The top result was for qr.io. The search result for qr.io said that I could generate a ** code for free so I clicked the link and the first page that pops up is to create a ** code. So I created a good and selected to download but it asked that I sign up first. So I signed up. It didn't say anything about a free trial, that I was creating a dynamic ** code and not a static, or that I was using premium features. After seven days I got an email from qr.io stating that I was no longer able to use that ** code unless I paid for their premium subscription. Even on their FAQ page that mentions their subscription service it doesn't state what service are in fact premium. I feel like I was completely scammed. I already printed the business cards and now they are worthless. Their site should be required to clearly state which services are premium and which are not as well as the fact that if you create a dynamic ** code that when signing up you need to acknowledge that you are signing up for a 7 day trial after which time the ** code will no longer work. After a quick search on Reddit I see that many people have lost a lot of money printing ** codes made on qr.io only to find out the same as me that they can't use them unless they pay. qr.io should be required to update their website to no longer scam people into using their premium service.

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