Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apps

QR.io

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apps.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to make a QR code for my child's school. QR.io was the first result when I searched so I assumed it was reputable. Their site tells you you can have a free code with a trial, however they then deactivated it suddenly and without reason.Their site says the following, but it is untrue:"Static QR Codes will continue to work after the free trial expires."This is a deceptive and unfair company. I hope that they are exposed as the criminals they are.

  • Initial Complaint

    Date:07/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is advertising free ** code generation and comes up first in ****** searches for free ** code generation with a title stating they offer free ** code generation. After a period of time they deactivate the ** code and anyone scanning the code is sent to a website stating that the owner of the website hasn't paid them. They then give the option to pay $35 monthly for ** code reactivation, effectively either holding your printed materials hostage, or making them completely unusable for business

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So this company is a QR code generator and yes they trick you into doing it that your website so they say it's free but then after 7 days your QR codes go dead. If you don't pay them okay fine that's fine with me. So I sign up for the $35 cuz I only need them per month. The problem is since then they've debited my account five different times in the span of 2 weeks and they keep playing games with me pretending not to know who I am or whatever. The problem is also exacerbated by the fact that they have several different names. QR code ************* qrio they're all the same company. I want my money back. I do not want to have to shut down my bank account but I will. If I am complaining to the credit card companies and consumers, I better get my money back immediately because I've had enough. This is not cute. I feel very badly for people who end up having to need their QR codes for longer because you're screwed. You definitely are going to have to keep paying them. It's not worth it and this **** ********* and ****** ********* I will e tracking down

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024 an employee of ******************** ordered a service from the aforementioned business and we received the emailed receipt confirmation as well as the service. That employee is no longer employed at ******************** and since our credit card ending in 4 digits, 9861, was on file, this June our card was charged again. We have no access to this former employees' emails so my coworker and I reached out to customer support to get the receipt. ********************** answered our email but the link they included in the email to get the receipt is not valid and blocked by our firewall. I have since sent 3 emails to tis company asking for a resolution with no result. Their social media pages are filled with the same complaints calling this company a scam. I will have no other choice but to resort to canceling our company credit card claiming fraud.

  • Initial Complaint

    Date:05/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created 1 QR code. It asked me to select a 'plan' and I selected "FREE". No where did it say it was a 14-day trial and I NEVER pressed any button for a subscription. It did ask me for $1.95 for the 1 QR code that I created. Then, less than 2 weeks later, it charged by credit card $49.95! I investigated the charge and it was shown as a monthly subscription!! As soon as I found it, I went back to the website and CANCELLED the subscription (that I didn't agree to) and then sent them a message asking for a refund. This appears to be a complete SCAM! I was irritated enough that it advertises that you can create a QR code for FREE and I paid $1.95. But to be scammed out of $49.95 (so far) is criminal.

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have locked access to our account despite being up to date with payments. I have reached out five times and they have left all inquiries mostly unanswered. Only once did I get in touch with an agent but then that agent stopped responding to me. I just want to make sure our account is deleted and no longer charged anything. This is in regard to an account under the email ****************************

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Duplicate billed by company in November with no response on resolution. Cancelled services in November and then billed again in January. Their website will not allow payment method to be deleted or changed and no response to emails sent to this company.

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False claims of a free QR ******* indication that QR code will be invalidated 7 days after creating unless you pay $35/ month.

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QR.io advertises free QR codes. After a week or so, when you have used the codes on printed materials, they inform you it has expired and you need a membership to continue using it. I panicked, and signed up for what I thought was a monthly plan, cancellation anytime. I would pay the $35 and cancel immediately. That in itself is false advertising. This sham company charged my card $306.96!! When I contacted them to dispute the charge, they informed me to read the fine print that says no refunds, no exchanges! For a QR code?? I immediately cancelled the printing of materials and had to pay to resteart them with a proper QR code. I'm out about $1000. There is no base for charging $306.96 for one QR code that I'm not even using!!There are many complaints about this sham company.I want a full refund, and I would like this company to be exposed for false advertising, intentionally misleading information, and fraud. Shame on them.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they say nothing about a trial period. offer free QR. I use it and pay for printing, mailing and then 2 weeks later it stops working and there is something about a 7 day trial. they offer me 50 for unlimited use and I will accept as i have already committed by mailing and printing the marketing material. But initially they wanted 15 a month forever or 350 annual. They are defiantly guilty of bait and switch and fraud in advertisement. They are just Squeezing $ out of individuals and Businesses in an unfair business practice. I would like to see them sued and have to return money to them many business and people they basically are black mailing.

QR.io is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.