Complaints

This profile includes complaints for Concora Credit Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concora Credit Inc.

  14600 NW Greenbrier Pkwy Beaverton, OR 97006-5745

  
• 

  Genesis Financial Services

  P.O. Box 2045458 Dallas, TX 75320

• 

  Genesis Financial Services

  PO BOX 205458 DALLAS, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SOMEONE OPEN 3 FRAUDULENT CREDIT CARDS ACCOUNTS IN MY I SEND IT ON MY CREDIT REPORT MILESTONE INIGO DESTINY I ALSO FILED A FTC REPORT AS WELL I HAVE NO KM]WONLEDGE OF NITHER ONE OF THESES ACCOUNTS

  

  Business Response

  Date: 08/04/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc. 

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two months, June and July, the company has incorrectly reported that I didn't pay my minimum payments in their system and at the credit bureaus. I have provided documented proof showing from my bank statements that the company received payments on time. I need this to be corrected in both their internal system and on my credit reports immediately, or I will seek a consumer attorney to assist me with this matter and will promptly close my credit card account with them.

  

  Business Response

  Date: 07/31/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc.

  Customer Answer

  Date: 07/31/2025

  July 31, 2025

  Complaint: # ********
  
  I am rejecting this response because as the company can see that on July 14 & July 18th, there were adequate funds available in my account.  I am not sure why the transactions were reversed at my bank.  Concora system stated the transactions were successful however, it is clear that I had enough funds in my bank account and thus, there was no logical reason for these reversals and I cannot identify why on both July 14 & July 18th my bank statement shows these suspicious transactions that I will need time to investigate before accepting any resolution offered by Concora Credit, ***** respectfully.  

  Please allow me ***** business days to get a formal response from my bank about these transactions/payments to Concora Credit, Inc.  T**** you for your kind consideration.

  
  Sincerely,
  
  Mr. ***** R. ******

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit card from this company. I havent even activated this card yet and theyre already trying to bill me any reporting credit to my credit reportand I owe them $125 but how do I owe them $125 when I havent even had to pay the card or anything? I would like to try to close my account since I have an activate it but theyre making it so hard. I cant even call their one 800number or talk to anybody. It just gives me the runaround of circles telling me I have to activate the card, but I dont wanna activate the I want to cancel it. Their website tells me just to call them and have no options to cancel. I feel like this company is being very predatory and not letting peoplecancel and charging them fees and money that they havent even spent.

  

  Business Response

  Date: 07/31/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Manjgafic

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the handling of my Milestone Credit Card account, as well as the unprofessional and unacceptable customer service I have experienced.I was issued a Milestone credit card with a $1,000 credit limit. After activating the card, I found the available credit had been reduced to $750 due to a $250 fee. While I understand this fee, the problems began immediately after activation.Milestone has refused to allow me to use the card, and they are controlling which merchants and establishments I can use the card at, with no prior notice or disclosure. This level of restriction was never communicated to me before or after approval. I consider this misleading and deceptive.Whats worse, my attempts to resolve the issue have been met with rude, dismissive, and unprofessional customer service. I have been hung up on, ignored, and refused help. I am currently unable to get through to anyone who will assist me. This has been a terrible, stressful, and frustrating experience from the ******** this point, I want nothing further to do with Milestone Credit Card. I am requesting the following actions be taken immediately:1.I will repay the $100 that I used from the available *************************** further fees or charges should be applied to the account.3.The account must be closed in full upon my repayment.4.Most importantly, I am requesting that all records of this account be permanently removed from my credit reports with all three major credit bureaus (Equifax, Experian, and TransUnion).If these actions are not taken promptly, I will escalate this complaint to the Better Business Bureau (BBB), the Consumer Financial ***************** (****), and any other relevant regulatory agencies.

  

  Business Response

  Date: 07/31/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took out $293.16 from my account last week without authorization. I called them because they overdrew my account and accumulated fees. They said it was a system glitch and that it wouldn't happen again and they wouldn't pay the fees. I woke up this morning to see that they tried it again. Please see screenshots with dates.

  

  Business Response

  Date: 07/30/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an Indigo card with a limit of $1000 and paid the $175 free promptly upon receiving it. After a few weeks, I began using it on a trip for gas when it stopped working. I logged into my account and saw N/A for everything & to call. The lady had me to go to a specific website & upload my RealID ************ which I did while on the call with her. She said it might take 3 to 14 days to clear up, or it might take longer, but offered no other insight. I see now that Ive been completely scammed out of $175 and based on all these complaints it seems their motive is to cut people off the second they use the card & keep the difference. I have zero expectation that this deceitful company ever plans to unfreeze the account but if they do Ill never use it. Concora credit is deceitful and predatory and needs to be investigated.

  

  Business Response

  Date: 07/28/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc. 

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ( ******) solicited me . I expect their offer. I use the card once .My purchase was declined . I called the company, wanting an explanation. I was told to send copy of my personal information: driver license, and something else . This year *******, Im very uncomfortable doing anything of that sort. I voice this to representatives.I am and have been paying interest fees on a service without access to the service. I have paid fees Every month for past 9-10 months without have access to service. I think the company lock service if arent frequent user or if you dont max card out. Ive paid more fees than principle.I regret this relationship; moreover, an victim

  

  Business Response

  Date: 07/29/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc. 

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid off my concora credit cards but they still have a negative balance I have no idea why?

  

  Business Response

  Date: 07/28/2025

  Please see the attached responses.

  Thank you,

  Concora Credit Inc. 

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a pre approval for an indigo card. The application stated if approved, the annual fee would be between $75-124$ for the first year and $99 per year after the first year. I submitted the application and was approved. I logged into my account and see the annual fee Im being charged is $250. I spoke to customer service and 2 supervisors who refused to listen or help me. The second ******* became agitated and closed my account. I want my account opened and I want the annual fee waived. I also want corporate to call me and explain why the website fraudulently deceives people by posting incorrect fee amounts.

  

  Business Response

  Date: 07/28/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc. 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23622896
  
  I am rejecting this response because:
  When I applied, the fine print said annual fee between $74-124.  The business is lying and deceiving customers.  The only acceptable solution would be my account opened and the annual fee waived.  If not, there will be no acceptable solution.  I asked for a call from corporate office and they refused that as well.

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday July 17, 2025 I was informed by the company if I made a payment by 8:00pm est it would post the same business day. I paid $140 over the phone using my debit card. I checked it this morning and its still saying I owe $71.00. And theres no available credit. Call customer service and they informed me that it posts after 2 to 3 business days. The company is giving false information and I need to rent a car. Cause my car is in the shop.

  

  Business Response

  Date: 07/28/2025

  Please see the attached response.

  Thank you,

  Concora Credit Inc. 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23619087
  
  I am rejecting this response because: I was informed that the payment would post the same day. I made a payment on Thursday July 17, 2025 and the payment did not post on that day. It did not post until Saturday July 19, 2025.
  
  Sincerely,
  
  ***** **********