Complaints

This profile includes complaints for Concora Credit Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Concora Credit Inc. has 9 locations, listed below.

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  Concora Credit Inc.

  14600 NW Greenbrier Pkwy Beaverton, OR 97006-5745

  
• 

  Genesis Financial Services

  PO BOX 205458 DALLAS, TX 75320

• 

  Genesis Financial Services

  P.O. Box 2045458 Dallas, TX 75320

• 

  Genesis Financial Services

  P.O. Box 2045458 Dallas, TX 75320

• 

  Genesis Financial Services

  PO BOX 205458 DALLAS, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an early payment of $13.00 towards my Indigo Mastercard which has been confirmed paid by both **** and your bank. However, I do not believe it has increased the available credit on my card. Please correct me if I am wrong, but it is my understanding that when one makes a payment towards their balance, their available credit increases. Why is this?

  

  Business Response

  Date: 04/30/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for clearing that up. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my Destiny account 10 months ago, with a credit limit of $300.00. Since I hadn't had any credit in a while, this card was supposed to help build my credit back up. On April 19, 2025, I was checking my Destiny card app, and when I logged in, I checked card activity, and that's when I noticed charges that I wasn't familiar with. I immediately called the number on the back of my card and began to report it to the agent who answered the call. Once I explain the unknown charges, which total $68.00. I was told the card would be canceled and a new card would be issued, and I would receive it in about 7 seven days. I also asked them about my credit protection plan that I had on my card, and I would get my misplaced funds back. I was told I would, but it would take 60 days, and I was concerned because this had taken me over my credit limit. I told him that after his investigation, I would be fully refunded. But I responded that credit protection is supposed to kick in now and not after the investigation was over, according to their protection plan. I paid $5.96 extra a month just to have this protection, and now I'm finding out that it's not what they claimed it was. When I logged back into the Destiny app, my information was gone. There was no info about my card anymore, just a number to call. I called the number and they kept me on hold for over 30 mins, and I disconnected the I have tried several times since to find out why my app and website page with my information is no longer reachable. I'm attaching what message I get to this statement after I log on to what use to be my information page concerning my account and card.

  

  Business Response

  Date: 05/06/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pre approved for a credit card that I did not sign up for but yet the account was activated and when I called on 4/24 to cancel the account I was told it was cancelled and no fees would be induced. Today 4/25 I receive an email the card was shipped and I called customer service again and they are lying stating the account was not closed off but I screen shot the portal showing the closed off account. These people are scamming people and something needs to be done. They are attempting to charge off my credit an annual fee of $250.00 for an account I did not open and for a card I did not activate.

  

  Business Response

  Date: 05/02/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit from Rooms to Go of about $3000 never late in payments anyway the card issuer decided to close my account for no reason causing my credit score to drop They say a letter was mailed to my house where I was asked to provide my id I never received the letter and never I got a call or email from card issuer regarding this matter I called to ask why my line of credit was closed and they said because the letter was sent and no answer from me Weird I want to understand if its the right way to do business with a good client Thank you

  

  Business Response

  Date: 04/30/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company took the same payment twice even causing me bank fees. I called the company and spoke to agents that told me that wouldnt happen anymore and even after that, they tried to take the same payment again. They were not authorized to do so and clearly have absolutely no idea what they are talking about when discussing things with customers. The agents are very hard to understand and dont speak English proficiently. I am bilingual so the issue I have with the language is that if someone cant properly communicate in English then they shouldnt be on the line when I press 1 for English. Even when my account was up to date on their very own app, they would call me 3-5x daily. They stated adding crazy fees to my account and the information on my account was not reflected on the app. I tried to resolve the issue again with other agents and inform them that there is a discrepancy clearly in their system and if they removed the fees (as they had ALREADY kept trying to take payments when I was up to date) I have absolutely no problem paying my entire balance off and continue a working relationship with them. They said they would only remove a fraction of the unreasonable charges they kept adding. I will NOT give in to an unscrupulous company that seems to go out of its way to steal from their account holders. Again, I have no problem paying what I owe but not until they remove those fees that I incurred due to their complete incompetence. Never in my life have I dealt with such a terrible company. They need to be checked into and shut down for their practices.

  

  Business Response

  Date: 05/02/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I activated the card April ******, I used it for a few days. I had gotten a new phone number so I went into the account settings to update my phone number. So on April 18, I tried to log into my account and I couldnt. There was a notification telling to call a ******************************************************************* that my number had been blocked because I change my phone number and they thought it was fraudulent activity. I asked them why didnt they call,text, or email to confirm if it was fraudulent activities or not. They said they dont do that. I had to send in proof that it was me, so I faxed them a copy of my drivers license April ******* and today they said they received it April ******* and that I would have to wait 2 weeks for the proof to get reviewed before the block is taken off. I had an emergency and I needed my card. They said they have thousands of cases and they are try to work them all out. I just want my card unlocked so that I can pay them off and cancel my indigo card

  

  Business Response

  Date: 04/30/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

  Customer Answer

  Date: 04/30/2025

  The problem was fixed there isnt a issue anymore 

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a letter in the mail dated April 07, 2025 stating that my Indigo Mastercard Acct enig in 7932 which I recently opened had a temporary block placed on it until I sent in Identity Verification Documentation of one of the following: * Unexpired state issused drivers license *Unexpired U.S Passport *Unexpired U.S Military card which reflects ********** *Unexpired permanent resident card or resident alien card I was instructed to mail or fax the documentation via the letter recieved. On Tuesday April 15, 2025 at 11:53:27 EDT my fax was confirmed as recieved by the complany. Today April 22, 2025 I called the company to ***** that my account was unblocked at which now they are telling me that I need to resend the fax, at which I already paid to do, and this time include a signature on all documents faxed in. The letter dated April 07, ************************************************************************************************************************************************************************************* the letter. I have to pay for faxes and I should not have to pay again due to the company failing to include this information.

  

  Business Response

  Date: 04/30/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent credit card payment for milestone card off $700 to concora credit after sending payment they cut said card off. Never been late on payment

  

  Business Response

  Date: 05/02/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under covid program and they refused to accept a payment from me forcing a charge off because they refused to take payments from **** reached out to them after the hospital and told them I was making a payment and they refused to take it.The representative said they was not allowed to take a payment.

  

  Business Response

  Date: 04/30/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a Milestone Mastercard on 3/22/25, but I did not register for an account, activate it, or use the card. Regardless, on April 13, 2025, Concora Credit reported an unwarranted entry on my credit report with a $250 balance. I promptly contacted Concora Credit and instructed them to cancel the card, and I was assured that I would not be held responsible for the $250 fee. It is imperative that Concora Credit immediately removes this erroneous entry from my credit report and refrains from reporting any negative marks.

  

  Business Response

  Date: 05/02/2025

  Please see the attached response. 
  
  Thank you,
  Concora Credit Inc. 
  
  

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******