Reviews
This profile includes reviews for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,090 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary M
Date: 06/15/2023
5 starsService rep was knowledgeable of his job. Fast service repair.Review fromBrent S
Date: 06/15/2023
5 starsI’m an HOA President. We had a car smash through our gates so violently, it tore a 10’ gate Panel completely off its welded hinges, into the street. We knew our cameras just purchased from Alert 360 should reveal the culprit, who drove away after smashing the gates. The rep at Alert 360 listed my order as a “Break In”, so I received a call within 3 hours and a technician showed up 30 mins later. Pulled up a picture of the perpetrator’s car, ALL AT NO COST TO ME. I couldn’t be more impressed with the care, concern and service received from Alert 360. Thank you!Review fromYvonne C
Date: 06/15/2023
5 starsThomas arrived in a timely manner. He was pleasant and very knowledgeable. He took the time to explain what was causing our system to malfunction and also how to reset the unit when this happened. Thomas made sure we understood how to use the functions such as fire, police, and emergency services on our unit. He also showed us how to disarm the unit if someone had followed us in our house, while the system notified police.Review fromKim L
Date: 06/14/2023
5 starsAllen reconnected door alarm and tested the whole system to make sure everything is running normal. He also helped set up new remote controls. Thank you.
Alert 360 Home Security
Date: 06/26/2023
Thank you for sharing your experience, ***. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromJudith B
Date: 06/14/2023
5 starsThe company is very easy to contact and tries to resolve problems quickly. The technician was on time, courteous, and very efficient.Alert 360 Home Security
Date: 06/26/2023
Thank you for taking the time to leave us such a positive review, ******! We are thrilled to hear that you had a good experience with Alert 360 and hope to continue providing you with top-notch security services in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us.Review fromAlford T
Date: 06/14/2023
5 starsService was great and the technician was very helpful and professional.
??Alert 360 Home Security
Date: 06/26/2023
Thank you for taking the time to leave us such a positive review, *****! We are thrilled to hear that you had a good experience with Alert 360 and hope to continue providing you with top-notch security services in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us.Review fromJames J
Date: 06/14/2023
5 starsI have had alarm systems from this company for over 35 years and have always had 5 star experience.Alert 360 Home Security
Date: 06/26/2023
Thank you for taking the time to leave us such a positive review, ***! We are thrilled to hear that you had a good experience with Alert 360 and hope to continue providing you with top-notch security services in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us.Review fromJose C
Date: 06/13/2023
5 starsOutstanding customer service and technical support. Thanks Alert360. Highly recommended.Alert 360 Home Security
Date: 06/19/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromJoan L
Date: 06/13/2023
5 starsRepairman was very courteous & knowledgeable.
Great service!!
Will definitely continue my service with Alert 360Alert 360 Home Security
Date: 06/19/2023
Thank you for sharing your experience, Joan. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromMary Lou K
Date: 06/12/2023
5 starsKnowledgeable technician; he handled both issues quickly and completely. He can respond to my concerns anytime.Alert 360 Home Security
Date: 06/19/2023
Thank you for sharing your experience, Mary. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.