Reviews
This profile includes reviews for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,069 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoni T
Date: 12/20/2022
5 starsAlert 360 is a great company ! Their customer service is stellar and the tech, Effrim, that serviced my system went above and beyond to make sure everything was working properly both during and after the visit. I highly recommend this company to anyone that's looking for security services.
Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy Effrim provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromNicole N
Date: 12/20/2022
5 starsExcellent customer service experience. Technician was prompt, efficient and amazing!Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, ******. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromFred S
Date: 12/19/2022
5 starsGreg did an excellent job fixing our doorbell camera issue. He has been here 3-4 times in the past and does excellent work. I totally trust his work.Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy Greg provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromPauline C
Date: 12/16/2022
5 starsWe appreciate the help from tech, Jesus, and his patience in solving our doorbell camera issue. He was friendly and professional. We have have had past experience with Alert 360 and it's always been positive.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, *******. Customer service is incredibly important to us, and I'm happy Jesus provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromRN
Date: 12/16/2022
5 starsJeff may be the best service person we have ever encountered. He worked efficiently, went the extra mile to solve all our issues, and even cleaned up with his own vacuum. We would give Jeff a 10 out of 5!Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ***. Customer service is incredibly important to us, and I'm happy Jeff provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromS N
Date: 12/15/2022
5 starsThese guys handle business the way they do in big cities but they have a heart of care and service the way I've seen in small towns! I'm grateful for this team and corporation!Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromHank H
Date: 12/15/2022
5 starsOur installer, Dillon, was outstanding!! Great customer service!! He help us get the speed we needed.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy Dillon provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromJohn G
Date: 12/14/2022
5 starsI'm very impressed with the quality and the technical ability of your staff.Alert 360 Home Security
Date: 12/19/2022
Thank you for your review, ****. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media ManagerReview fromDana M
Date: 12/14/2022
5 starsI have been with Guardian/ alert 360 for 5 years now and must say it has been one of the most comforting aspects of getting into a new home. From the sales staff to the technicians ( Joel ) I have had nothing but Top Notch service. The Operators that I have spoken with when the alarm has gone off have always been kind and courteous, even with the occasional accidental silent alarm and the police showing up. Thanks Tulsa PD I wish every company I had to deal with was of this quality.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ***** Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview from[email protected]
Date: 12/10/2022
5 starsThe technician was polite, very professional, cordial and very thorough and explaining everything he was doing, it was awesome that someone explained the whole process! Also very responsible by contacting us by telephone call and text message, great experience. No complaints
********
Houston *****Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ****** Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.