Reviews
This profile includes reviews for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,090 Customer Reviews
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Review fromHank H
Date: 12/15/2022
5 starsOur installer, Dillon, was outstanding!! Great customer service!! He help us get the speed we needed.
Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy Dillon provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromJohn G
Date: 12/14/2022
5 starsI'm very impressed with the quality and the technical ability of your staff.Alert 360 Home Security
Date: 12/19/2022
Thank you for your review, ****. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media ManagerReview fromDana M
Date: 12/14/2022
5 starsI have been with Guardian/ alert 360 for 5 years now and must say it has been one of the most comforting aspects of getting into a new home. From the sales staff to the technicians ( Joel ) I have had nothing but Top Notch service. The Operators that I have spoken with when the alarm has gone off have always been kind and courteous, even with the occasional accidental silent alarm and the police showing up. Thanks Tulsa PD I wish every company I had to deal with was of this quality.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ***** Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview from[email protected]
Date: 12/10/2022
5 starsThe technician was polite, very professional, cordial and very thorough and explaining everything he was doing, it was awesome that someone explained the whole process! Also very responsible by contacting us by telephone call and text message, great experience. No complaints
********
Houston *****Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ****** Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromJanie L
Date: 12/10/2022
5 starsGreat customer service. Tech was very thorough and made sure the system was working before leaving. He took the time to call for additional IT help when there was an issue with getting the app to work.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromThomas M
Date: 12/09/2022
5 starsVery thorough installation tech was great and friendly instructions were gone over in detailAlert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ******. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromAlexander G
Date: 12/09/2022
1 starAlert 360 defaulted two separate contracts that I sign with them in one year (2022), they did not provided the service or equipment offered in contract, charged me a higher rate ignored my calls and drafted money out of my banc account for services that they have not provided. After four years with them I'm very frustrated with the overall service and lack of care on my account, I called the CEO office and even she acknowledge that the dropped the ball. I'm thinking about filing a small claim court case. I DO NOT RECOMMEND THIS SERVICE!Alert 360 Home Security
Date: 12/19/2022
We apologize for Mr. ******** dissatisfaction in this matter. While we were unable to provide the cameras he initially wanted with his service, we did remove those from his agreement, so at no point was he ever paying for a service he did not receive. As a good-will gesture, our Office of the CEO agent did offer to provide Mr. ***** with a credit for the inconvenience, but we do not believe it is fair to request a full refund when he was receiving the services he was billed for.Review fromSergio P
Date: 12/09/2022
5 starsThe company hires the very best people. The technitians that come to the house are friendly, polite, knowledgeable and efficicient. The people that answer the phone are nice and helpfulAlert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, ******* Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromLloyd S
Date: 12/08/2022
5 starsHighly professional and knowledgeable technician. Job was completed without issues.Alert 360 Home Security
Date: 12/19/2022
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromFrank W.
Date: 12/06/2022
5 starsGreat response to minor problem with motion detector. Quick fix. Angel a good representative for company.Alert 360 Home Security
Date: 12/12/2022
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy Angel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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