Complaints

This profile includes complaints for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alert 360 Home Security has 21 locations, listed below.

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  Alert 360 Home Security

  6111 S Sheridan Rd Tulsa, OK 74133-4052

  
• 

  Alert 360

  391 Interstate Blvd Sarasota, FL 34240-8996

  
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  Alert 360 Home Security

  13253 W 98th St Lenexa, KS 66215-1360

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  Alert 360 Home Security

  8200 E 34th Cir N STE 1805 Bldg 1800 Wichita, KS 67226-1362

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  Alert 360 Home Security - Fort Worth

  3932 Sandshell Dr Fort Worth, TX 76137-2403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began speaking w/ Alert 360 in early November 2024 re: cancellation of my alarm systems in 2 homes. My parents' home is for sale and no one currently lives there. My home has a new alarm system from *******. I spoke w/ several people from Alert 360, all of which referred me to another person to speak with. I finally spoke w/ a person by the name of ***** ********* who then referred me to a person named ****** *****. Both ***** and ****** "assured" me that my account would be canceled. I am STILL being billed for 2 alarm systems that are no longer in existence. I want a total refund from November and December 2024. I have also alerted **************** to put a block on this company for any further payment.

  

  Business Response

  Date: 01/07/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have made attempts to reach Mrs. ******* to discuss this matter without success. We remain open to discussing this matter and encourage Mrs. ******* to return our call, so we may work to resolve this matter. 

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bought out my alarm provider. They sent out a tech 1 month ago to install a motion sensor that they claimed needed to be replaced. The motion sensor had 3 false alarms in less than 2 weeks. They sent a tech back out to replace the motion sensor that had just been replaced and have had 4 more false alarms since the replacement. I spoke with them today about a bill I have received for their false alarms from Colorado Springs Police Department 6today after another false alarm. They told me the bill is my problem and all they will do is send out the same tech to replace the sensor.

  

  Business Response

  Date: 01/03/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have attempted to reach Mr. **** to discuss this matter without success. We remain open to discussing this matter and encourage Mr. **** to return our call so that we may resolve this matter. 

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2017 We bought Halo security service when we bought our house.2024 approx Alert 360 bought Halo.We cancelled service 11-19-24 and paid $166.40 as a final bill for 4 months of service from 6-19-2024 to 9-13-2024.This is for service we never contracted with them and never used.They want a password that we set up in 2017 before they will talk with us. We don't know it. So in the meantime, they are racking up month bills and they will not leave us alone until we give them this password.Please help.

  

  Business Response

  Date: 12/23/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. ************************** purchased Mrs. ******** agreement from Alarm Connections and their Authorized installer Halo Security in March of 2024. When we spoke to Mr. ****** on 11/19/24 we requested he send formal cancel request in writing per the requirements of the agreement, which we received that same day, and processed their cancel as of the October billing cycle in good faith. Normally cancelation requires a 30-Day written notice. We do apologize for the billing call made to them in error on 12/16/2024 and can confirm there is nothing further owed. We consider this matter to be resolved.

  Customer Answer

  Date: 12/27/2024

  I have reviewed the business response and accept this resolution. Thank you very much to BBB for your help to resolve this.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to file a warranty claim on Oct 23, 2024 to have a door tag replaced. I was told I couldn't pick up on at the local office that they had to bring it out and install it. I have the monthly warranty plan that covers devices and parts. I was told I would still have to pay a TRIP charge of $49. But I got the monthly bill and I was charged $55 for the door tag. I called customer ********************** about it and they said they didn't know why I was charged but it will be escalated up and I will get a response in 3 days. I still haven't received a response and would like my refund of $55 for the part since I had to have them come out to the house under the warranty plan.

  

  Business Response

  Date: 12/23/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. We have spoken to Mr. ****** and reached a mutually agreeable resolution. We now consider this matter to be closed.

  Customer Answer

  Date: 12/24/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I.had alarm.and ********** different address i lost my lease there so we agreed to.move cameras to a different address i paid 300 to move them even they they never worked at the old place ******** new place they worked 1 day called and texted the.manger still don't work months later and Paying for.both places

  

  Business Response

  Date: 12/09/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. Mr. ********** installation took place 7/26/2024 and was confirmed to be functioning. We spoke with Mr. ******** 12/3/2024 and agreed to send a technician back out that day. The technician found the camera system to be unplugged from power, possibly by an employee. Mr. ******** has agreed to remove the complaint.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My shop was broken into at 459am after 10 really good hits and head butt's at my front door and the glass break sensor didn't pick it up until the ahol was already inside ********er didn't call me til 5:03am At this time the guy was already leaving The ********er couldn't tell me what sensor was going off . She said she didn't know . Just that the alarm was going off. So I clearly stated to ******** police. I later learned she did not ******** when I told her too. She waited to call me again 2nd time with the same questions I told her to ******** the police again . I also call **** police to let them know what was going on.I would not trust this company for the delays of dispatching and failure of communication & dispatching when told tp Lack of security Failure of equipment Complete failure Update Friday oct 25th Still no call back from corporate After being told Tuesday they will give a call back within 48 hours That's is 13 min after alarm went off And still 10 min after I told them to ******** police and even confirmed someone was inside of the shop! they had the audacity to call me again 2nd time asking the same dam questions after I thought they had dispatched police! I had to ******* my self to cobb county police to let them know what was going on . after I called police arrived 2 min to the shop and when I got there they confirmed with me they recieved my call first before alert 360 .Update Until today oct 27 @ 4:31 pm someone called to argue with me about how the municipality requires two phone calls to dispach police when your alarm goes off.And that's why it took 16 min to ******** police I called in and asked this personally Company full of lies!I even googled it and it's lies!They don't know what else to say.because they know they screwed up!They know they failed.They know they are at fault.Sadly I actually called them in months prior to the break in to add 2 panic button and to update any equipment. And tech said confirmed everything was good

  

  Business Response

  Date: 11/25/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. After careful research, we show the glassbreak was tripped upon the glass at the front of the business being broken, and functioned as designed. The central station responded to Mrs. ******** incident in accordance with Marietta, GAs Alarm Ordinance section A-17, which says in the event of an alarm, alarms must be verified by contacting the alarm site and/or alarm user by telephone and/or other electronic means, and that at minimum a second call be made if the first attempt fails to reach an alarm user who can properly identify themselves. Glassbreak detectors are designed and programmed to respond to a certain range of sound frequencies generally attributed to typical glass breaking. While there can be some sensitivity adjustment, in general an object impacting glass without shattering it, will not trigger most devices. In this instance, the central station dispatched PD as quickly as possible, and ******** PD arrived promptly. However, the burglars had already fled the location. We are sorry to hear of the property loss that occurred in this case. However, we can confirm that all dispatching procedures were performed in accordance with the standards set by both the ************************** and Alert 360.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was sold to this company without my knowledge and even though I canceled back in September 2024 when I found out, they will not cancel my account and continue to bill me for services I don't want. I talked to them multiple times and did exactly as they instructed me to do to cancel and they are still billing me. I have no contract with them and never had one.

  

  Business Response

  Date: 11/26/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. We were not aware of receipt of any written cancelation notice prior to the filing of this complaint. We have attempted to reach Mr. ***** and discuss the situation without success. We have processed Mr. ******* cancelation with nothing further owed. We consider the matter resolved.

  Customer Answer

  Date: 11/27/2024

  I have reviewed the business response and accept this resolution. I received a voicemail stating they found my cancelation email and somehow it had been missed. As long as they have canceled my account and do not continue billing me I'm satisfied.  

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alert 360 took over my security system monitoring and service from Koorsen in *********** IN. Alert 360 has been charging me for monitoring and service repairs with a $0 trip fee. We called for service for defective door and window contacts and Alert 360 says they do not have a dealer in my area and they want me to cancel the contract. This raises the questions of why Alert 360 would take over a contract if they cannot service it and why they have been charging me a fee for servicing my system when they say that they cannot service it.

  Customer Answer

  Date: 11/10/2024

  My security system can only be armed if I bypass the front door and garage window that have defective sensors.  If I bypass the front door and garage windows, then anyone can break in to the front door and garage window and the alarm will not go off and no alarm will be sent to the monitoring station.  It is not safe.  Safety is why we bought a security alarm system.

  

  Business Response

  Date: 11/22/2024

  We would like to offer our sincere apologies for any inconvenience we may have caused. Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. In this instance, Mr. ***** did not sign an agreement with Alert 360. Alert 360 made a bulk purchase of accounts formerly *********************** by Alarm Connections, which is no longer in business.
  
  After careful review, we have determined there are no available service providers within Mr. ****** service area with whom we have a relationship at this time. Mr. ***** is welcome to arrange for his own local service provider to complete the necessary repairs to his security system, and we will offer him a credit of up to $200 to offset the repair cost. Once the repairs are completed, Mr. ***** will need to find a new alarm company to ensure continued protection and service. We recommend starting this process as soon as possible to avoid any gaps in security coverage. We appreciate Mr. ****** understanding and cooperation, and if he has any questions or needs further assistance,
  he may contact us directly.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My system has been malfunctioning since 9/***** is very difficult for me set up a time for a repair within the companies hours of operations. A repairman came to my home and left without resolving the issue. Additionally, he will not answer his phone to provide me with up dates after assuring me that he would diagnose and correct the issue. I have a new appointment with a different agent next week. I am requesting that I be reimbursed for the past two months when the system has been inoperable. I was delayed by a bad technician that left us in disarray with no explanation.I have attempted to reach out to the company directly and have received no response.

  

  Business Response

  Date: 11/04/2024

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. We have spoken to Mr. ******** and reached a mutually agreeable resolution.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an Alert 360 account for approaching seven (7) years. I have long since paid for all equipment. Alert 360 confirmed this too. I also have called several times over the course of my layered hardships. I spelled out to them and I sent and have full proof of my and my familys onset medical hardships since covid and related serious respiratory illnesses. Next, my job of approaching eight (8) years closed the whole division down and I lost my job. Nonetheless, I made best efforts to pay and to call and to even write Alert 360. Recently, I had to go to the hospital a few weeks ago and I was shocked to get an inflated bill for over $700 from them. This bill should be immediately zeroed. It is unfair and unsubstantiated. I had even asked them several months ago if I could or should simply cancel the monitoring side of their service since they confirmed I own the equipment. Equally important, I wrote to their Executive *************** when they sent this unwarranted astronomical bill. I am a senior citizen, recovering from documented hardships. I even asked them in my recent letter to them to zero my bill and buy back their equipment. Please assist me as this is a predatory styled billing move.Thank you in advance.

  

  Business Response

  Date: 11/04/2024

  Alert 360 prides itself on industry-leading customer **********************; we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. When we initially spoke to Mrs. ****** in April regarding her billing and the different issues involving her financial situation. We discussed plans for a lower rate once her billing was brought current. We did not hear back from her until this complaint was made, and we have not received a payment since June. After viewing her account and situation, we have accepted this complaint as a cancelation request. We have canceled Mrs. ******* agreement with nothing further owed. We attempted to reach Mrs. ****** without success, leaving a message detailing our actions. We now consider this matter to be resolved.