Complaints

This profile includes complaints for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alert 360 Home Security has 21 locations, listed below.

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  Alert 360 Home Security

  6111 S Sheridan Rd Tulsa, OK 74133-4052

  
• 

  Alert 360 Home Security - San Antonio

  9901 Broadway St Ste 111 San Antonio, TX 78217-4915

  
• 

  Alert 360

  11500 Metric Blvd Ste 215 Austin, TX 78758-4042

  
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  Alert 360 Home Security

  4705 N Sonora Ave Ste 103 Fresno, CA 93722-3947

• 

  Alert 360 Home Security

  4740 Green River Rd Ste 106 Corona, CA 92878-9186

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with Alert360 on March 19th because we are moving out of state. I have an email from them showing it was cancelled. They billed me on March 24th (5 days after cancelling) for the service, which when I talked to someone on the phone when I cancelled, they said I would have one more bill. I was set up for autopay and Alert360 just took another $65.51 on April 22nd (over a month after cancelling). I called them and the person I spoke with just kept repeating "April 22nd was my last bill". NO, They billed me in advance when I signed up, and now billing me for a month I didn't even have their service. I want refund for the $65.51 they just took from me for a service they did not provide!

  

  Business Response

  Date: 05/13/2025

  We regret Mr. ******** dissatisfaction with Alert 360. We pride ourselves on industry-leading customer **********************, and we never want to have a negative interaction with a customer. As we do wish to resolve this matter, we contacted Mr. ******* and have reached a mutually agreeable resolution, and we now consider this matter closed.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,200 to Alert360 for what was promised to be a top-tier home security system with 24/7 monitoring, emergency response, and complete protection. A few months later, my home was burglarizedand the system completely failed. I had armed it exactly as instructed. When I returned, the alarm system was ripped out, items stolen, and the worst part: the system never went off. No alert. No call. No police. Nothing.I immediately contacted Alert360leaving daily voicemails, begging for help. For a full week, no one responded. When I finally spoke to someone, they told me a technician could come outat $65/hr, despite their system failing. The tech couldnt explain why it didnt work. He was as confused as I was. That made me feel even more unsafe.For nearly two weeks, I had no alarm system and no protection. I hired another company just to feel safe again. When I tried to cancel with Alert360, they made it extremely difficulttelling me I was locked into a contract, even after their system failed during an actual break-in. They offered to reinstall a new systemat my expense.Alert360 did not deliver what I paid for. Their system failed in a real emergency. They were unresponsive, unhelpful, and showed no accountability.I am requesting:A full refund of $1,200 Immediate contract cancellation without penalty Written confirmation that I wont be charged further or sent to collections Im filing this complaint because I dont want anyone else to go through this. Alert360 is unreliable, unresponsive, and unprepared for real emergencies. One of the biggest regrets Ive ever had.

  

  Business Response

  Date: 05/05/2025

  We regret Mr. ****** home was burglarized, however we do not agree with his allegations regarding Alert 360. After the burglary at this home, He had a working security system on the day of the burglary, however the perpetrators appeared to be professionals and knew how to overcome his security system. We found the alarm panel torn from the wall, and according to Mr. ***** the equipment was found submerged in water in the sink when they got home, showing that the burglars in this case we're very sophisticated. The cost of the alarm equipment that was damaged should be claimed on & covered by their homeowners insurance should they file a claim. Alert 360 is not an insurance company and is not responsible for a home being burglarized. Mr. ***** asked to be released from his 3-year security agreement with no further obligation, so in order to move forward positively we agreed to his request and have released him from his agreement without any further obligation. We do wish we could have reached a better conclusion to Mr. ******* situation, and we wish him the best with the next security provider he chooses. We consider this matter to be closed.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have a sensor problem 2 of my windows then I have called alert 360 for to fix the issue. They sent a technician on Feb 18 th and the guy checked the box and removed and cut something but he wasd unprofessional because he was asking to someone on the phone about what to do. Then almost all the window sensors stopped working ! He told me all the wires are bad and I have to change all windows wireless sensors! He messed everything then asked me to upgrade!!! I was so mad but I jusrt asked him any cost about wireless sensors and he told me with 3 years contract just around $3 fee for per sensor. I said ok acceptable then let's do it. He left and I received the contract but monthly fee was so high, I asked several times why is so high! They told me I need to change all window sensors and for each sensor I need to pay $3 monthly for 36 month! It is unbelievable! Unacceptable! Technician messed up my security system then they are pushing me sign a contract and and pay these sensors! What a mess!!I want them to fix what they damaged that's all!

  

  Business Response

  Date: 04/24/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have made multiple attempts to reach the ******* to discuss this matter without success. We remain open to discussing this matter and encourage them to return the calls of our Office of the CEO team so that we may address this issue.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of state and sold my house which is why services are no longer neede from Alert 360. I was told my contract would be canceled back in July of 2024 and in November of 2024 they informed me they would refund money by check that was auto drafted out of my account. Now on the 20th of March they are informing me of a three year contract which was never verbally disclosed to me. And are requesting a buy out of $800.00. They have been crediting my monthly service for the last 4 months, up until today when I called about another bill I recieved.

  

  Business Response

  Date: 04/07/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have made multiple attempts to reach Mr. *** to discuss this matter without success. We have canceled Mr. ***** account with nothing further owed. We remain open to discussing this matter and encourage Mr. *** to contact us. We consider this matter to be closed. 

  Customer Answer

  Date: 04/07/2025

  Alert ******************************************************************************************* holding Alert 360 accountable. This case been resolved and there are no further actions required. 

  ******* Roy 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the system April 19th, 2023. I had a window that was having issues and was within my 1 year ***** I had been told there was a 1 year warranty. However, it needed batteries replaced and the warranty doesnt cover the batteries. $***** for 2 batteries. Thats fine. Note, Ive been on auto draft since I got the service. No one told me that I had to call and pay the ***** on the phone. When I looked online at invoice history it says paid. Since Im auto drafted I never looked at it again. Now, 1 year later they are threatening to send me to collections. I did receive an email saying I owed more than my usual amount. I called and they said that my payments are current. Looked on bank acct and theyve always taken out the correct amount each month. I finally called them and they said that 3 months ago they switched systems and they havent been taking out my auto draft. Fine, Ill pay the 3 months I owe. BUT, the amount wasnt mathing. She said I had a past due balance. Huh? My bank shows the correct amount has been auto drafted out of my acct since I started service. Even though their system shows I paid the $***** for batteries, they are saying I didnt and have been charging me $5.00 in late fees every month since. BUT, when you go online to my invoices they say theyve all been paid, including the $*****. She said it was just a glitch in their system and the $***** was never paid even though the invoices shows it as paid. The confusion and glitch in their system shouldnt constitute a customer having to pay late fees.

  

  Business Response

  Date: 04/07/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have made multiple attempts to reach Ms. ******* to discuss this matter without success. We have credited Ms. ******* for the lates fees and service call charge in good faith. We encourage Ms. ******* to contact us if she would like to discuss the credit further. We now consider this matter resolved.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried canceling my account on 12/27/2024. However, this company continues to charge me. They have charged me $35.13 for January, February and March for a sum of $105.39. I just want my account canceled.

  

  Business Response

  Date: 03/21/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. Mr. ********** was charged incorrectly for two months after canceling. Mr. ********** did dispute those charges with his bank, which we have ensure he does not owe, and we have taken the additional step of refunding MR. ********************** final billing payment in good faith for the inconvenience. We wish Mr. ********** the best with his new home and we now consider this matter to be resolved.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Alert 360 for security equipment installation and monthly security monitoring in November, 2024. Since then, I have had near constant technical problems and outages of the equipment. Their local team in ********, ** has been inexcusably unresponsive to timely resolution of the technical issues and I have essentially had, and paid for, large blocks of service outages when my home has not been secured.

  

  Business Response

  Date: 02/24/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns, and we have made multiple attempts to reach *** and Mrs. ***** to get their issues serviced without success. We remain open to scheduling a service appointment and discussing this matter further. We encourage *** ***** to return the call of our local branch,so we may work to resolve this matter. 

  Customer Answer

  Date: 03/01/2025

  I am rejecting this response because:   the home office in ***** is clearly out of of touch with its local operations, at least its operations in ********, *******. The so-called multiple attempts to reach my wife and I have been responded to on each attempt - yet as of today, March 1, 2025, I continue have inoperable security equipment, though I have been promised multiple times to have a technician sent to my home to repair the equipment. Nevertheless, I continue to pay for those services not being provided. I feel I have no other choice than to go straight to the major media outlets in both ***** and ********** to ask their consumer reporters to shed light on this egregious lack of customer commitment by ************************** - and fraud, in my opinion, since I continue to be charged by Alert 360 for services not provided.

  

  Business Response

  Date: 03/13/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. A member of our team visited Mr. ******* home and left the number for our local manager. We have now spoken to Mr. ***** and we are scheduled out to the site on 3/18/2025. We encourage Mr. ***** to reach out again should any further issues arise.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectrum Security Group provides alarm services and used Alert 360 for a time to handle alarms. They canceled the contract and are using another provider. Alert 360 has been sending us bills and now has collectors calling. We do not owe them anything, but they will not stop and are threatening my credit.

  

  Business Response

  Date: 02/17/2025

  We regret Mr. ****** dissatisfaction with Alert 360. We pride ourselves on industry-leading customer **********************, and we never want to have a negative interaction with a customer. Spectrum ********************************************* was an installation dealer who originally used Alarm Connections, the company we originally purchased Mr. ****** contact from, as a ****** and monitoring station. When we purchased the account, we were not informed of Spectrum Security choosing to move this account to another ****** or monitoring center. We have processed Mr. ****** request and nothing further is owed. We now consider this matter to be resolved.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this business to ******. My service was transferred multiple times then when I requested that they canceled my service, they said that I could notdo it unless I replied to an email. They sent me the email when I finally received that I replied back. cancel my service immediately And then they have sent me an additional email asking me to fill out a lot more information and I have done that also and requested cancellation. I should not have to jump through all these hoops to cancel my service when I call them and they pull up my account and theytalk to me. It should be canceled. They dont need or require anything else

  

  Business Response

  Date: 02/17/2025

  Alert 360 prides itself on industry-leading customer **********************, and we would never want a customer to have a negative experience. We always want to do everything we can to resolve any customer's concerns. When Mr. **** originally contacted us via phone call, we informed him of the 30-day written notice required for cancelation and provided an email template outlining the information we request of any customer requesting cancelation. The email that Mr. **** originally sent did not include all of the required information, so we did reply to his email requesting all of the correct information. Mr. **** replied to our request and expressed further concern with our request that all the required information be included. We have attempted to contact Mr. **** to discuss the matter further without success prior to his filing of this complaint. At this time, we have processed Mr. ****** request, and we have waived the 30-Day notice time period requirement in good faith, making the current billing cycle for February his final billing. We now consider this matter to be resolved. We do encourage Mr. **** this resolution further.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-9-24, I contacted Alert 360 billing department to request disconnection of services.I spoke with someone personally and thereafter, they sent a confirmation email with a request to call or put the request to end service in writing. I did just that on 12-9-24 plus I sent the email requesting the end of service. On 1-17-25 they took another payment via ach from my checking account. I called ************************** and spoke with their representative asking to speak with someone in billing. The *** said he needed to verify my information and why I was calling. I explained to him about my account being debited after I had ended service with their company last month. He told me that I still had to pay for another month. I asked him to speak with the billing department because that was not what I was told. He hung up and I called back and spoke with *** in billing and he tried to say according to contract I will have to pay another 30 days. I'm not under a contract and I wasn't told that at the time that I cancelled on December ******. I asked for the company to refund my money because I did what was asked of me last month plus they took a payment out of my account on ********. I want my money refunded. I have been a customer with this company for over 20 years back when the name was guardian. I will not recommend them to anyone.

  Customer Answer

  Date: 01/28/2025

  I have yet to receive my bank statement from the month of January but I did attached a print out from my account at ******** ********************** ************.

  

  Business Response

  Date: 02/17/2025

  We regret Ms. ****** dissatisfaction with Alert 360. We pride ourselves on industry-leading customer **********************, and we never want to have a negative interaction with a customer. As we do wish to resolve this matter, we contacted Ms. **** and have reached a mutually agreeable resolution, and we now consider this matter closed.

  

  Business Response

  Date: 03/25/2025

  We regret Ms. ****** dissatisfaction with Alert 360. We pride ourselves on industry-leading customer **********************, and we never want to have a negative interaction with a customer. Per our conversation with Ms. **** on 2/17/2025 we issued a refund of $31.78 on that date to the debit card number she provided to us. We encourage Ms. **** to check her banking activity for February and consider this matter to be resolved.

  Customer Answer

  Date: 04/14/2025

  I have reviewed the business response and accept this resolution.