Complaints

This profile includes complaints for QuikTrip Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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QuikTrip Corporation has 124 locations, listed below.

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  QuikTrip Corporation

  4705 S 129th East Ave Tulsa, OK 74134-7005

  
• 

  QuikTrip Corporation

  1951 NW Prairie View Rd Kansas City, MO 64079

• 

  QuikTrip Corporation

  8600 Pleasant Valley Road Kansas City, MO 64119

• 

  QuikTrip - Division Offices

  5929 W Central Ave Wichita, KS 67212-2866

• 

  Quik Trip

  1020 E 23rd St Lawrence, KS 66046-5002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went to the location on greenfield and baseline in **** arizona. He went there with a plastic box and his pack back and he was minding own business and the customer kept saying he is homeless and getting coffee. And when he went to the register he kept saying it that my husband was homeless. And I talked to the customer service and they guy was rude to me and backed up the store and the customer. And David gave us coupons when he should of gave the money back of $200.00 dollars in the store and he should not get a lady to do his talking. He is rude too. The lady was rude to on the voice mail. Get the head person too call or the owner. And no more coupons or gift cards.
  We are recovering from covid and we are on oxygen. We are a disabled couple. They are taking advantage of disabled couple.
  Resolution, we want our money back. No coupons or gift cards. I'm very unhappy how they treat disabled people. Thank you.

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Customer was called and a voicemail was left asking customer to contact us at their earliest convenience.
  
  
  Consumer Response /* (3000, 7, 2022/12/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We want our money back and the same guy David ********* calls and he is rude. I don't want to talk to him. We want someone else in his office because he flipped out on me about and the customer was saying he his a homeless man and he doesn't need coffee and the guy want on and on. They always give my husband a hard time about the coupons.we just wanted our money back. But David argued with me. We are recovering from covid and we are on oxygen and he can't walk there all a time at ******** and **********. It should end just give us our money back. We are a disabled couple
  Resolution, we want our money back.thank you.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stopped for gas, gas handle was leaking and went on my cast. I contacted the store, never received a call back, I sent emails and never received a response back. I had to go to the ER and wait for nearly 2 hours to have my cast changed due to the gas handle leaking gas on it.
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/12/08) */
  Contact Name and Title: Paul Personnel Manager
  Contact Phone: XXX-XXX-XXXX
  Contact Email: ********@quiktrip.com
  Upon receipt of this complaint, we reached out and left voicemails on 12/7/2022 and 12/8/2022. On 12/8/2022 we then sent a follow up email. So far, we have not been able to get in touch.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to speak with someone about how I keep getting less then my lottery tickets are worth. At first I thought it was an honest mistake but now I'm seeing that it continues to happen at two different locations and it is not okay. At this point it's fraud and theft that these employees are committing. I was told to report it to the lottery company as well as a few other places but I'm hoping quick trip makes it right because it's happened so many times, the least they can do is give me a credit to the store. At least.
  

  Business Response

  Date: 02/01/2023

  Business Response /* (1000, 5, 2022/11/16) */
  Call customer and left a voicemail, asking the customer to contact the Division Office to discuss issue/concern.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of $16.32 at the pump using my card and a hold was placed on my account for $100. This was on the 27th of October. Now, the $16.32 cleared, but there is still a hold on my account for $100 that my bank tells me that will not be released until Nov. 1. They say they have no say in the matter. The hold in coming from QT, not the bank. Why so long and I needed access to that money today. It will be over a week when they do. Money is tight for everyone right now and these ridiculously high holds are making me not want to go to QT anymore for gas. Other stations charge far less and their holds are much quicker to clear. How can I fix this?
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/01) */
  Called to follow up with the customer regarding the pre-authorization hold. The banking intuition has since released the hold.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went to quick trip on ******** road and ********** in mesa arizona. He went on Monday 17, 2022. He bought two pretzels with two cheeses, rolled things, energy drink , cold brew and breakfast burrito. And when he went to the kitchen the 3 ladies were talking in the back of the kitchen and said my husband likes my cooking and when my husband went to the register the guy charged him stuff he didn't buy. He paid at first $25.00 dollars and then when he scanned it cost$13.00 dollars. We just want our money back. We don't want any gift cards. We are recovering from covid and we are on oxygen. We are disabled couple. We want just a refund check and that is it because they are very rude too.because i called the big owner and he doesn't call me back because i think the representative doesn't give him the message. I called him on his machine and he hasn't called me for two months.
  Resolution, we want our money back. Thank you.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/10/24) */
  Called customer and left voicemail, waiting on customer to contact us back.
  
  
  Consumer Response /* (3000, 8, 2022/10/28) */
  The company has not contacted me because they don't call me back. When i left him a message David ********* and he doesn't call back. The guy put stuff on the receipt that my husband didn't buy. The ladies talked in the kitchen. He wants his money back and not a gift card. Thank you
  
  
  Business Response /* (4000, 10, 2022/10/31) */
  Customer complaint has been resolved. Customer stated that she is satisfied with QuikTrip's resolution to the issue.