Complaints

This profile includes complaints for QuikTrip Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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QuikTrip Corporation has 124 locations, listed below.

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  QuikTrip Corporation

  4705 S 129th East Ave Tulsa, OK 74134-7005

  
• 

  QuikTrip Corporation

  1951 NW Prairie View Rd Kansas City, MO 64079

• 

  QuikTrip Corporation

  8600 Pleasant Valley Road Kansas City, MO 64119

• 

  QuikTrip Corporation

  11829 Lackland Rd Saint Louis, MO 63146-4205

• 

  QuikTrip Corporation

  2851 Gravois Ave Saint Louis, MO 63118-1411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8.13.25, I bought $33 of gas at QuikTrip using pay-at-the-pump. Without warning, they placed a $132 hold on my debit card in addition to charging the $33, leaving me without access to my own money and causing my account to overdraft. When I called, staff were condescending and implied I should keep an extra $150 in my account just to use their pumps. This practice is abusive, exclusionary, and financially dangerous. Holding funds beyond the actual purchase is unacceptable and should be stopped immediately. I strongly suspect QuikTrip profits from these limbo funds through interest or other financial activities. I want them to end excessive holds, release them instantly after purchase, and clearly disclose hold amounts before transactions.

  Business Response

  Date: 08/15/2025

  For PIN Debit cards used at the ****** a $100 preauthorization is sent to the issuing bank to make sure funds are available in the account before turning on the pump. As soon as the customer finishes pumping, ****************** sends the actual transaction amount through the system. The actual amount replaces the $100 hold for pre-authorization. Although QuikTrip sends the actual charge immediately, some banks leave the pre-authorized $100 hold in place for several hours or longer. QuikTrip has no control over how long each bank keeps the hold in place on a customer's account. For questions regarding the transaction please call me at ************. 

  **** ********

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the quick trip on ***************** off 64 in the ******* area in ************. I went to to check my lottery tickets at the machine but they wouldn't scan. I went to the cashier to let them know it's not scanning and see if they can scan my ticket. They wouldn't scan either at the register. I believe the Man who assisted me was maybe a manager and this occurred 7/28 around 530pm. He proceeded to scan they not scanning and there's and he proceeded to say there's nothing he can do about it. I ask him if he can input the numbers and he stated he cannot to cash them in. I didn't feel like arguing with someone about something I know is not true so I went to the Quick trip on ******** off highway 44 and ask the cashier if he can check my tickets by manually inputting the numbers because they are not scanning and he did with no problem. I had about 7 tickets that wasn't scanning and only two where winners. I was never able to check to see if they were winners or not because I was never able to scan them myself at kiosk or the lottery app. I don't understand why at ****** location the cashier was so rude about it. I don't know if he was having a bad day, hate lottery or just didn't know that he could. Either way he was very rude about it.

  Customer Answer

  Date: 07/30/2025

  Contact from business with an understanding that they know how to operate the lottery machine 

  Business Response

  Date: 08/12/2025

  I understand you recently had a disappointing visit at one of our QuikTrip stores and were kind enough to let us know about it. The situation has now been resolved and we have taken the appropriate actions to ensure it does not occur again.
  
  We,at QuikTrip, strive every day to provide our customers with quality products and services at a fair price as well as the most professional, well-trained employees anywhere. Comments such as yours help us to achieve these goals by letting us know when we fall short.
  
  I am very sorry we disappointed you and I hope you will once again shop our stores and receive the quality customer service and products you have come to expect from QuikTrip.

  Business Response

  Date: 08/14/2025

  We have called this customer and left a voice mail along with sending an email to take care of this situation.  

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pre-authorization was used to receive fuel only for a hold to be placed and no fuel was sold. As well told it could take up to 30days to release funds although no product was received.

  Business Response

  Date: 07/29/2025

  Reached out to Chamiona and was able to help solve the issue they had with a hold put on their account. 

  Thank you for contacting us regarding the unsatisfactory experience you received at our QuikTrip location. We would like to express our sincere apologies.
  
  At QuikTrip, we strive every day to provide our customers with the best products and services at a fair and competitive price, along with the most professional, well-trained employees anywhere.   Everyone at QuikTrip is committed to doing the right thing for you, the customers, and what is best for ****************** over the long term. 

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a version of your complaint reduced by approximately 400 characters while preserving all key details and maintaining a professional tone:---I am writing to file a complaint about an incident at a QuikTrip gas station. When I removed the nozzle from pump 13, gasoline spewed out, covering my feet, shorts, and hands. After pumping gas, I returned the nozzle, but it kept leaking, and the meter showed it was still slowly pumping. Unsure if the sale had ended or the pump had malfunctioned, I went inside to report it.The attendant said they knew pump 13 always did that and that there was nothing they could do. This was disappointing and far below QuikTrip's usual customer service standards. I asked for a receipt and mentioned calling corporate. The attendant referred me to someone named ****, but I was not sure who that was. I cleaned up in the restroom, and when I returned, someone had placed an "Out of Order" sign on the pump.Still unsure of the situation, I called corporate. They apologized and offered a gift card, but did not say how much or what it was meant to cover. I appreciated the gesture, but this occurred just two hours into a three-day trip. I now have to continue traveling in gas-soaked clothes and shoes, which is disruptive and unpleasant.I am submitting this complaint to formally document the incident and urge QuikTrip to take accountability and improve safety protocols so other customers are not affected by similar negligence.

  Business Response

  Date: 07/25/2025

  Dear Mr. *************** understand you recently had a disappointing visit at one of our QuikTrip stores and were kind enough to let us know about it. I would like to resolve this situation with you and will follow-up with the store team to take the appropriate actions to ensure scenarios like this do not happen again.
  
  We, at QuikTrip,strive every day to provide our customers with quality products and services at a fair price as well as the most professional, well-trained employees anywhere.Comments such as yours help us to achieve these goals by letting us know when we fall short.
  
  I am very sorry we disappointed you and I hope you will once again shop our stores and receive the quality customer service and products you have come to expect from QuikTrip. I would like to speak with you in order to coordinate reimbursement for any items ruined during your visit and discuss the situation more. If you would like to contact me at ************ or by email at *********************************** I would be more than happy to assist.
  
  Sincerely,

  ***** ****** | Personnel Manager
  QuikTrip - Remote Store Network | *****************************************************************************************
  ************************************************************ | P: ************ | F: ************ | M: ************
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, I purchased gas at a Quiktrip located on *************/*********************** in *******. That station, from experience, is riddled with issues. The first is the lack of space around the pumps and the way cars have to line up and maneuver around each other. It is chaotic and dangerous. When I finally found a pump, a small sign indicated it was out of order. So I had to locate another. It seemed to work, but as I was pumping the gas, it would not shut off. It kept going and going, and I had to manually and frantically cut it off by fiddling with the lever. Scary and dangerous. It was pump 10 -- I took a pic. I wanted to buy only $30 worth of gas, but because the pump cutoff did not work properly, I spent far more -- $45. Again, dangerous AND not fair. I tried to call for an attendant, but no one came, so I went inside the station. I saw only one employee, and he was behind the counter, and there was a very long line of people making purchases. Hence I left. Also, by the way, I wanted a receipt, but the machine failed to print one. Another mess. On July 9 and 10, I called customer service at ******************** to speak to someone about my experience. One time, no one answered. The second time, a woman answered. She told me she was not in customer relations and said she would pass me to that department. She came back to say that everyone was in a 'meeting' and to leave a message. I did, but to date no reply. What a mess this company is. No maintenance, no safety, no customer service.

  Business Response

  Date: 07/24/2025

  Good afternoon,
  This customer's compliant was resolved. I was able to contact the customer and apologize for the inconvenience, addressed the facility issues at the store,and reimbursed the customer for the charges. Once we were notified of the issues at the division level, we contacted the customer immediately and resolved it.  
  Thank you!
  QuikTrip Atlanta Division

  Customer Answer

  Date: 08/09/2025

  I have reviewed the business response and accept this resolution.   With my follow *** with the headquarters office in *****, and with their prodding of the Atlanta office, the issue was fairly and professionally resolved.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/25 at 7:02 pm I purchased ****** gallons of diesel fuel from pump 14 at the ********************* located at **************************************************************. The following morning my vehicle would not start and had to be towed to a mechanic shop. The shop called me and informed me that I had contaminated fuel in my tank. They stated that my engine was damaged and needed to be towed to a diesel mechanic After inspecting the vehicle the diesel mechanic also stated the vehicle had contaminated fuel. On 5/6/25 I contacted the store where diesel was purchased and was given a corporate # to file a fuel service report. I was told that as soon as I filled out the forms it would be turned over to a claims office. Today my vehicle has still not been repaired and I have not been contacted by the claims office. I have called several times and keep getting different answers as to why my information has not even been sent to the claims office. The vehicle can be repaired for $13000.00 -$16000.00. I was then told the mechanic would have to be *** certified, This mechainc is AED certified which is more specific to diesel engines I was told that that would not work with Quiktrip policy. I was told to contact a large dealership that had *** certified mechanics. The dealership will only replace not repair the motor. To replace the motor I was given an estimate of $46000.00. I have sent all the estimates my gas receipts and all reports they have asked for to Quiktrip. I was told that this is a reimbursement program and they would not make a decision to pay until all the repairs have been completed

  Business Response

  Date: 07/01/2025

  Good afternoon, 

  Please find our response regarding the complaint submitted by ***************** related to a fuel purchase on May 5, 2025, at QuikTrip Store #**** (***********************************************
  
  Mr. Browdek initially filed a ************ Report (FSR) on May 7, 2025, submitting receipts and an estimate from ********************. The form was returned for missing signature/date and resubmitted completed on May 14, 2025. He later submitted a new estimate from Cutthroat Performance totaling $13,105.20, along with updated mileage and towing receipts. The technicians certification provided was AFD, which does not meet our policy requiring ***-certified or dealership repair documentation.
  
  Despite multiple reminders,Mr. Browdek expressed concern about using a dealership but agreed to seek an updated estimate. In our last conversation on June 23, he requested a written guarantee of payment, mentioned consulting legal counsel, and was informed that further communication would need to go through the appropriate legal channel.
  
  As of now, we have received no additional updates from Mr. ******** This matter has been forwarded to our *********************** for continued handling and review.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used quicktrip pay on Monday 06.23.25 for $31.00 in gas at the pump. My banking account has the funds. Today is wed 06.25.25 and I get a call and an email from a collection agency. The payment never was attempted to be taken out of the account. Now they're attempting to charge me $53.00 for $31.00 in gas that they never attempted to take out of my account. It hasn't even been a full 60 days. I will never use this app ever again!

  Business Response

  Date: 07/02/2025

  At QuikTrip, we strive every day to provide our customers with quality products and services at fair prices as well as the most professional, well-trained employees anywhere. Comments such as yours help us to achieve these high standards by letting us know when we fall short. In order for us to resolve this issue we need more information and look forward to hearing from you.  We left a voicemail on 6/30/2025 to the phone number provided in this complaint.  Please reach out to us at ************ so we can get this resolved.  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CORPORATE QT I hope this message finds you well. Im reaching out regarding a Garmin GPS unit I recently purchased (at a QT), in ***********,********* which unfortunately turned out to be the wrong GPS for my needs.Ive had the device for less than 48 hours and only used it once to get home after purchase. Since realizing it wasnt the right fit, Ive attempted to return it to multiple QT (QuikTrip) store locations around **, but none have been able to process it. specifically this one in ******,**. I tried to return to the Manager, *****, but was told that I had to go back to the original store in *********, but I live in *******. Ive read the store policy. Address:***************************************************************************************************************

  Business Response

  Date: 06/26/2025

  Dear *** *******,
  

  Thank you for taking the time to share your recent experience regarding your attempt to return a product at our stores. I sincerely apologize for the inconvenience and frustration this has caused. At QuikTrip, we are committed to doing everything we can to make things right.
  I will be forwarding your comments to the Personnel Manager at the stores where you attempted the return so we can take appropriate action and help prevent similar situations in the future. Additionally, I would appreciate the opportunity to speak with you directly to coordinate the most convenient way to resolve your request.
  At QuikTrip, we strive every day to provide our customers with quality products and services at a fair price, delivered by the most professional and well-trained employees in the industry. Your feedback is essential in helping us uphold these standards and identify areas for improvement.
  I truly regret that we did not meet your expectations this time, and I hope you will give us another chance to provide the quality service youve come to expect from QuikTrip. Please feel free to contact me directly at the number below. I will also be reaching out today to ensure this matter is resolved to your satisfaction.
  

  Sincerely,
  

  ***** ****** | **************************start="1486" data-end="1489"> QuikTrip *****************************start="1520" data-end="1523"> ******************************************
  E: ********************************** | P: ************ | F: ************
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Quick Trip located at ********************************************** charged my husband for gas plus an additional $175.00. When we called to question it, we were told that they place a hold (they werent sure what amount) and it would fall off at the end of the week. That amount was not an authorized charge and my husband used a debit card. The gas charge cleared out checking account immediately. There is absolutely not reason to place a hold.

  Business Response

  Date: 06/30/2025

  Good afternoon,
  This customer's compliant will be resolved. We have reached out to the customer and left a voicemail and have sent the customer an email. We will continue to reach out until the customer is contacted and this matter is resolved. We understand that this matter can be a major inconvenience to our customers. The hold on any bank account does depend on certain financial institutions and will usually drop back off from the account within ***** hrs (often times less than that). We apologize for any inconvenience this has caused, and we look forward to rectifying the issue when we speak with the customer. 

  Thank You!

  QuikTrip Atlanta Division 

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Respectfully, To Whom It May Concern,I respectfully write to the Better Business Bureau for your review and concern in a matter of paramount importance for the sake of a vulnerable population.The State of ***** among bordering states have experienced unexpected weather conditions including dreadful *************** an event of unexpected catastrophic weather, people depend on the availability of ******** any case, on Saturday, 06/07/2025. I went into Quick Trip for a couple of items. However, before leaving Quick Trip's. I decided to fill up a gallon container with water among a few selections provided at Quick Trip's water dispensers right along side of the building. Unfortunately, water availability did not subsist at any of their selected dispensers which has been previously available.Inserting a quarter and losing twenty five cents, over-and-over is not the issue, but rather, efforts to communicate this with someone onsite to make some sense in perspective of catastrophic weather.Why would a loyal customer or nearby resident have to encounter this during perhaps, the most hottest periods in the year?I absolutely do not find any humor in the matter, but rather, unworthy community leadership.I understand, QT (QuikTrip) is a BBB accredited company , specifically the QuikTrip Corporation. The Better Business Bureau website lists them as an accredited business with an A+A+ rating.

  Business Response

  Date: 07/23/2025

  Dear Mr. ********************** you for taking the time to make us aware of the issue with the outside water dispenser at one of our QuikTrip locations. We would love to touch base with you and get more details on the location so that we may share the comments with the Area Supervisor of the store and our *************************** so we can get this issue addressed. 
  
  We strive every day to provide our customers with the best products and services along with the most professional, well-trained employees anywhere.  Again, I appreciate you taking the time to make us aware of your concerns and thank you for the opportunity to respond to them.
  
  
  Sincerely,
  
  ******* *******
  ******/San ******* Personnel Manager 

  Customer Answer

  Date: 07/31/2025

  I have reviewed the business response and accept this resolution. Thank you Quick Trip for your understanding. I'm craving for a Hot Dog right this moment. I'll be back, soon.