Customer ReviewsforMathis Brothers Furniture

In summer of 2021 we bought a set of furniture from ****** (who is owned by Mathis). The rocker/swivel/recliner broke almost immediately. We had it repaired many times. They offered us another chair of equal value with a time limit to pick. While this was during a high peak COVID time, we could not pick one from the showroom floor and had to choose one from the digital book. We were advised the warranty would transfer. The new rocker/recliner chair came. This chair has come apart at the seams. The foot rest broke. It has received multiple repairs. In April 2023, they didn't repair it but gave us a whole new bottom of the chair. Now they will not stand behind a new piece of furniture less than a year old not a repair, but a brand new bottom. Now they will not warranty the replaced bottom with the factory warranty. We had paid for extra warranties but they acknowledge they do not recognize warranties, only the factory warranty. We have called multiple times, have been told that a manager would call us back, and still have not heard back from anybody or received a resolution. We bought the cleaning plan and upon purchase was told there are no restrictions to the use. When we called to use the plan, we discovered it is a third party, not local, and does not cover cleaning the furniture. You cannot get your money back unless it is prorated or unless you wait five years after purchase of the plan, then you can request the full money back. **************** has just said Oh Well. DO NOT BUY YOUR FURNITURE FROM THIS PLACE. LITERALLY, SHOP ANYWHERE ELSE!

I left a review on ****** but I wanted to ensure the ongoing issues are NOT corrected. I ordered a desk that was almost $2,000. for my office. I needed the desk no later than 3 weeks as I had a new employee starting and not having it would leave me, the owner of my company, without a desk. The Mathis sales rep in ***** knew my concern, which was discussed multiple times during the sale, of the delivery not being available before 3 weeks. He assured me I would get it in time to not leave me without a desk. Well that day came and went and still no desk. This was in June of 2023 and long story short I did not get the desk until December 2023 nearly 9 months later. Not once did anyone answer my questions when I called nor did anyone call me back. The sales rep stopped answering my questions via text and when I called to complain the front desk person treated me as if I had some nerve asking where my item was. They have a nifty annual fee now that I emailed them to cancel in January ****. When I did they asked me why I was cancelling. This is the first time anyone inquired about my concerns, so I emailed her letting her know why. A manager called me back and said they had tried to call me numerous times but I did not answer; however, no one else has had any issue contacting me, I have had the same number since early *************************************************************************************************** for delivery, nor did I ever receive a voice mail from them.I would RUN from this company. I was basically blamed for their lack of service and communication and I would say almost intimidated to not inquire about it. I found they were bullies and I will NEVER do business with them again. The bad part is, if they would have just been honest with me or addressed my concern I would not feel like this and would keep shopping there. They have a long way to go to make it, they will be out of business if they keep on this track. Go anywhere else but here!

Mathis brothers do not support our military members! Their response to “is there a military discount” gets answered from management, “NO they volunteered”! WOW! I volunteered to go to BOB MILLS and got treated with the utmost respect, got a small token of appreciation and I spent several thousand dollars with them! A little respect goes a long way! A little disrespect goes even further! LIKE FOREVER!

I purchased a bed from Mathis home in **********. The wrong bed was delivered to me. The bed that was delivered was so small, my feet hung over the bottom. When l contacted Mathis home early the next morning. They told me sorry. They have a no return policy on beds. Even though it was there mistake. Now l have no choice but to go ahead with legal action. No one at Mathis home would own up to there mistake. They been dodging me for nearly a week now. So sad, pathetic and unprofessional.