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Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Reviews
This profile includes reviews for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 33 Customer Reviews
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Review fromMichael D
Date: 02/18/2023
1 starI've hesitated posting this review because I know poor reviews can hurt businesses that employ local people but this has been on my mind too long. Several of my vehicles have been serviced there over the years and I *had* been satisfied with the service.
In April 2022, my Chrysler 200 died while my son was driving it to work. I met him, jump-started the car and we switched vehicles. Since my regular auto repair shop wasn’t open, I turned to Midas.
In addition to taking care of the car (bad alternator was the culprit), the 200 was due for an oil change. After a couple of hours of waiting, my other son picked me to take me home and, when the 200 was done, took me back before closing. I paid, got the keys and went home.
The next day, when my wife exchanged vehicles with my one son, she heard a knocking in the engine. It didn’t go away after a while when he was driving it, and I didn’t see anything hanging or anything exterior that could be making the noise.
I had the 200 examined by my regular shop and, after talking with the manager, I was told the knock was because the car’s engine was run without any oil.
I went back to Midas to have this shop examine the 200 on June 11. After nearly an hour of looking at it, a service rep called me back and said there were metal shavings in the oil but the sound was likely due to a “lifter issue” that I was told happens at times with the Chrysler V6 Pentastar engine.
In talking with my regular shop's manager, he said he and his top mechanic say the sound is not a “tick” you’d hear from a lifter issue, but a knock, which is consistent with an engine being run without oil.
It seems Midas tested or drove my 200 WITHOUT engine oil while changing the alternator.
I’ve regularly had the 200 serviced, and can show you the receipts to prove it.
I’m no master mechanic but I know there should not be metal shavings in fresh oil. I put my trust in Midas for the very last time.Review fromE. K.
Date: 01/24/2023
1 starI drove my vehicle to this location for a oil change. This location on North Dixie in Dayton, Ohio broke the reservoir causing oil to spew everywhere causing the vehicle to become undriveable. I had to tow my vehicle to my home.
Midas wants to charge me over 6,000.00 to replace the whole engine instead of the replacement of reservoir.
Midas Auto Service & Tire Experts - an Employee Owned Company
Date: 01/25/2023
Mr. ****** is leaving out the crucial fact that we noted on his invoice at another Midas back in August of 2022 that there was a "chunk missing out of block where filter housing screws in, we sealed the best we could..." He has the invoice that states this and at both visits, we reminded him of this pre-existing condition that we did not cause. Our recommended repair for this damage that was caused by someone prior to us ever working on the vehicle is to replace the engine and we're happy to do that at a fair price but we will not be responsible for something we very clearly did not cause.E. K.
Date: 01/25/2023
What Midas is leaving out is if there was a issue with the car, why did this company even bother to repair.
It’s obvious nothing was wrong with the vehicle when I DROVE it to this location for servicing. Why wasn’t I able to DRIVE my vehicle back home?
Unsatisfactory service.Review fromRuth M
Date: 10/21/2022
1 starMidas Yorkville NY - customer service is terrible. Took a week to get car fixed. Did not replace parts that should have been replaced according to dealer. Left bolts loose causing $2600 in damages. Would not listen when reached out. District manager was extremely rude. Will not recommend this repair shop to anybody. So disappointed with this experience!!
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