Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 109 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  901 Conant St Maumee, OH 43537-2842

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1102 S Main St Bowling Green, OH 43402-4733

  
• 

  Midas

  1800 Black River Blvd N Rome, NY 13440

• 

  Midas Auto Service & Tire Experts

  319 Oriskany Blvd Yorkville, NY 13495

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the entire brake system to be replaced 8 months ago. Since then the brake system has failed which caused additional damage to my truck and midas will not take care of it. I also got an oil change and they had spilled oil all over the under carriage of my truck and now my driveway has oil stains. The manager was not professional and their customer service is terrible.

  

  Business Response

  Date: 09/05/2025

  DM has spoke to customer. We did brakes, customer vehicle now needs a strut and axle. 2 separate components and issues. Customer wants to blame the brakes on the suspension issue. We declined and are not paying to have suspension fixed. This is normal wear. DM did offer to clean driveway and pay a car wash the clean the underbody of the vehicle. 

  Customer Answer

  Date: 09/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The parts they installed failed and caused additional damage to a caliper, strut, and the cv valve. The whole braking system they installed failed. That's why Midas had to replace for a second time all of the rotors, pads and caliper within 8 months the original brake system being installed.
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 Jeep Patriot was getting a check engine light error for crankshaft sensor (Code P0335). The car was running but wouldn't start after driving until it cooled down. Midas manager ******* at 7575 Mcknight Rd Pittsburgh told me they could fix it if they supplied the new part. I agreed.
  ***** told me the car was fixed on August 15, 2025. I paid $234.32. I drove the car off the Midas lot. It stalled at the first red light and was hesitating (like a cough) while driving. It stalled again while I was trying to drive back to Midas and a third time when I stopped in the Midas parking lot. ***** ran a diagnostic on his tablet and said he fixed the problem.
  While waiting, the mechanic who worked on my car ******* told me he didn't put a heat shield back on because it was "bent out of shape" and the "bolts were stripped" so he decided to leave it off. I asked him if that was the right thing to do? and he said "yes."
  After three attempts driving, my car was obviously malfunctioning. ***** told me they couldn't fix my car and I should bring it to Midas in Gibsonia because "we don't have the schematics." A Midas regional manager with ***** told me that I was "out of luck" or something to that effect and I should go. When I asked them why they wouldn't make it right, they said "you told us to do the work and we did it. It's not our problem anymore."
  I managed to get car to the car dealer repair garage. ****, the mechanic at the dealer ******** **** ******** *** *********** ** ***** ***** ************* diagnosed the problem as the very same crankshaft sensor problem (Code P0335). Days later, they fixed it and with a new heat shield they had to rig up. They told me that Midas not only used a defective crankshaft sensor part but installed it incorrectly. The mechanics at ******* tried to get corporate Midas to at least reimburse me for the cost of the part but were ignored. ****, the lead mechanic at *******, told me he would verify all this. Midas is incompetent and in error.

  

  Business Response

  Date: 09/02/2025

  Customer
  came in and ask for the crank sensor to be installed. We did exactly what he
  ask for. He left and had a problem then brought it right back, we did a free
  diagnosis and determined that the crank sensor was bad. We would need to order
  it and it would have taken a few hours, the customer became very disrespectful
  and made a scene in the waiting room. Nothing more we can do here, warranty is now voided since customer had replaced elsewhere. 
  

  Customer Answer

  Date: 09/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  They outright lied to me about the crankshaft sensor part not being defective. It was defective. The manager told me the crankshaft sensor was “not defective” and he knew this because he quote “checked it with an ohmmeter.” That is a quote. Also, he told me they “do not have the Schematics” and said “it might be a different problem.” An ohmmeter cannot diagnose this part fully and it was a defective part. Also, the mechanic who fixed it told me they “didn’t insert it all the way.” They were absolutely unprofessional and rude about it which was very disrespectful. There was absolutely no sense of good customer service in their behavior and body language. They tried to use my mechanical ignorance as a method to deny and excuse their failure for good service. They tried to send me 5 miles to another Midas when they knew I wouldn’t make it 100 yards which is true as I barely made it down the street to the dealership. Getting a second professional opinion was required for me to ascertain exactly what I was dealing with. I suspected  they were lying to me and that turned out to be the truth so I did not trust them to leave my car with them.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2025, I brought my SUV (a 2017 Dodge Journey) into Midas to have the front brakes replaced, the battery replaced, and to have an oil change done. That came to almost $1200.
  
  Fast forward to July 2025 - and a metallic rattling noise begins in the front end of my vehicle. The rattle gets worse if you are on a bumpy road, and completely stops when the brakes are applied.
  
  I made an appointment for Wednesday, July 30th. I dopped me SUV off that morning. Come to find out that rattling is DUE TO THE BRAKE HARDWARE BEING IMPROPERLY INSTALLED.
  I was notified at the end of business day my SUV was ready for pick-up, so we picked it up Thursday, July 31st. I had appointments before work that day.
  
  I drove my SUV a total of 10 miles to my appointment, and all the metallic rattling from the brakes? Still there!
  
  I called Midas, very upset. They tell me to bring the SUV back as soon as possible and it will be looked at first thing in the morning. By 11:30 the next morning, I still had not gotten any updates on my SUV, so I called. I was told they were “certain” the rattling was fixed.
  
  The rattling was still there, it did not seem like it got addressed at all. The rattle has only gotten worse since they “fixed” it... It is so bad, I am afraid to drive my vehicle, and have had to cancel numerous appointments and lose time due to not having the money for a rental car or ride share to get around while I am unable to drive my SUV.... Have you ever heard someone push a carriage full of empty aluminum cans and glass bottles down a sidewalk? That is what my SUV sounds like! It should NOT sound like that. This is NOT okay. It is not okay that I will have to pay another mechanic to FIX something Midas incorrectly. It is also not okay that Midas is not acknowledging the HUGE safety issue at hand.

  

  Business Response

  Date: 08/22/2025

  DM left a VM on 8/20, in attempt to get vehicle to a different Midas location to inspect. All work is under warranty. 

  Customer Answer

  Date: 08/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have no missed calls and no voicemails from August 20th. I am not sure what number was called / where the message was left but I have not had any contact from a DM or anyone else from Midas.

  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 08/27/2025

  DM left another VM today, 8/27, at 1:14p.

  Customer Answer

  Date: 08/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Spoke to the DM on 8/22. They verified that they did NOT leave a voicemail when they called on 8/20. 

  When I spoke to the DM, I explained to him that my SUV had to be brought to a certified mechanic - because at this point my vehicle was NOT safe to drive and I did not trust Midas to touch it.

  We had an inspection on the front brakes done. As a result of this inspection, they found: 

  - Left inner brake pad flopping in bracket due to pad hardware missing

  - Right upper pin boot split, needs brake hardware kit

  I am struggling to understand this. We brought my SUV to Midas. Got the front brakes done. We were told Midas has a "Lifetime Warranty" on the brakes. 

  We brought my SUV back twice - not once, TWICE - because of the brakes making noise and we were told "the hardware was installed incorrectly but we fixed it." Instead of the noise going away and the SUV being okay, the noise got worse. 

  HOW on earth do you clear a vehicle as "fixed" and let it leave MISSING the hardware?!?!

  I transport my children in this vehicle. My dogs. My friends. Clearly, this is an immense safety concern, to find out that even though Midas had TWO chances to fix the issue, there was brake hardware MISSING?!?!

  This is absolutely unacceptable and it's disgusting that a "manager" was this dishonest.

  The DM asked me to provide him with any repair evaluations and reciepts I had for getting the brakes that Midas broke fixed. I sent him over the info, and the response I got was "Will get that reviewed this weekend and be in touch Tuesday?"

  This issue is very much not resolved and I feel like I'm getting the run around from Midas. 

  I honestly feel that Midas should have to cover the cost to get these brake repairs done.

  
  ***** *********

  

  Business Response

  Date: 09/02/2025

  DM made contact after customer sent documentation. A refund is being issued. 

  Customer Answer

  Date: 09/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have not recieved further contact from Midas, nor have I been informed of any refunds. How do they plan to process the refund?
  
  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 09/03/2025

  DM left another VM. Not sure what more we can do here. DM, when previously speaking to customer, told her we will be refunding what they paid us for the brakes. Customer can contact the DM directly if questions now about the refund they have been requesting is being issued? 

  Customer Answer

  Date: 09/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  That is NOT what my husband and I were told. The last we spoke to the DM, he requested reciepts and proof of the repairs done, to fix what Midas broke. 

  Once he recieved those items, he said "I will see what I can do, and get back to you Tuesday."

  He made no mention of a refund, has not contacted us back since that email. 

  I do not have any voicemails from today. I guess at this point we just wait and see if a refund actually shows up?

  
  I would still like to know HOW did the manager clear my SUV as SAFE to drive when the brakes were MISSING pieces? How does that happen? Why did it happen? 

  Is the manager going to be held accountable?

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I brought my car to your store, my air conditioning was fully functional. I was told that my compressor needed to be replaced, and after agreeing to the work, I was informed that the compressor was faulty and allegedly that three different compressors were tried.I have repeatedly asked for documentation of these alleged repairs, but none has been provided. Based on my observations and your lack of records, I do not believe multiple compressors were actually installed or tested.The fact remains: Before visiting your store, I had working AC. After your service, I have no AC. My vehicle now requires additional repair to restore the function it had prior to your work.I am extremely concerned about the negligence in this matter, as well as the refusal to provide basic documentation. At this point, I am requesting:1. A full written record of the work performed, including all parts used and labor performed.2. Reimbursement or repair at your expense to return my AC to working condition.If I do not receive a response within 7 business days, I will have no choice but to escalate this matter

  

  Business Response

  Date: 08/12/2025

  Customer came in on 6/20 with ********************** request - A/C needs test, tpms issues, coolant all over the engine. Customer came in with AC issues. We diagnosed the vehicle and determined it needed the hvac control module replaced or flashed. We initially replaced compressor 3 separate times for it to never work. If we put a power probe on it the compressor, it would engage, thus we determined it wasnt getting the proper signal from the computer. We refunded her for the compressor, leaving our compressor on the vehicle. Now she wants us to pay the dealer to fix the compressor issue which we are not doing. 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (BBB transcribed via Ohio Attorney General) They did extensive work on vehicle that did not resolve issue. They had my vehicle for over a month before they referred me to ***. Paid over $3500 and the problem was not fixed.

  

  Business Response

  Date: 08/06/2025

  I cannot find customer in my system searching the name and phone number provided in the report. I sent an email to customer requesting a copy of the invoice so I can investigate their issue. 

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that my car is still leaking, and it sounds worse than when I brought it in. I have videos and pictures of missing screws; parts not put in properly. I&#**;m a cancer patient and have heart issues need my care of my aide to take me to Dr. ************* If I can get a cell phone number, I can forward video so that the noise the care is making can be heard. Thank you for assisting.

  

  Business Response

  Date: 08/06/2025

  the car is at ************************ stating that it was not running right and that had a clicking noise and braking noise. They went to pull the car in, and it will not crank and will not start.  They recommended brakes on all prior visits, The tech has spent 4 hours testing things and everything is leading back to a PCM issue due to having a class 2 serial communication problem according to the scanner. At my request they dug a little deeper and found that the broke shifter caused the vehicle to not start.They got it in the shop and found that one of the power steering lines is faulty. The line is under warranty and should be replaced by end of day today.  
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (BBB transcribed via Ohio Attorney General) I am requesting a full refund for a misdiagnosed vehicle repair performed at Midas in *********, ** on 7/8/25, totaling $928.66.I brought my vehicle in due to a knocking noise. I specifically stated to the service manager that the noise was not associated with bouncing, ride instability, or pothole impact, and this was acknowledged by their team. Despite that, the shop replaced the rear shocks, citing they were suggested, close to end of useful life, without clearly diagnosing them as the cause of the problem.The issue persisted after the repair, and I later learned that the actual problem was the control arm bushing, which Midas had missed. The shocks were not the cause of the knocking and did not present any functional symptoms that would have justified immediate replacement.I paid $928.66 for a repair that did not address my reported issue. When I requested a refund, the district manager offered only 50% ($464.44). I declined, as this is the second time Ive experienced a misdiagnosis at a Midas location. I believe I am entitled to a full refund under the Ohio Consumer Sales Practices Act due to misrepresentation of services and failure to resolve the concern I paid for.I am requesting assistance from the ***************** office in recovering the full amount.

  

  Business Response

  Date: 08/05/2025

  Vehicle came in on 7/8, the vehicle had multiple suspension issues. The only thing we did wrong was not estimate the complete repair, we just estimated the most  prominent issue needing addressed, the rear shocks. When customer returned we replaced the secondary issue at a $220 discount. On 7/25 after customer submitted a complaint to ********************, we have refunded the customer $675 for the rear shocks. No further discounts or refunds will be issued. 

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter Aiyana took my car in to Midas Auto Service to get the back brakes and rotors replaced. The service was not performed at all. The business charged her $590.12 for absolutely nothing. The date of the service was January 22, 2005 and **** ******** was the sales manager on duty. He deceived my daughter and misled her. I am requesting a full refund and an apology. Upon taking my car to the dealer for other service including an inspection of the brakes. They were replaced stating the were severely rusted and were unsafe.

  

  Business Response

  Date: 08/11/2025

  We installed rear pads and rotors 7 months ago on 1/22. The pads are lifetime warranty and the rotors have a one year warranty. If there is an issue, customer needs to return so we can inspect and replace under warranty. If the parts have already been replaced by the dealer, warranty is voided and nothing more we can do. 

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did a full synthetic oil and filter change but didn't change the filter and put almost three gallons of oil in the car. I broke broke down less the 600 miles later and after $700+ in repairs the district manager towed my car to where I don't know really but now is saying I have to pay for a fuel pump and that may not be the only problem and it's $670.80 for the pump and $475 for labor or pay to have the car towed back. The car didn't have a code or anything showing it needed that pump I have messages that show the manager tried to lie about a receipt that showed what codes were on the car and what work was done so far. He also tried to say the car had no codes that they were cleared already before the car got there but that is not true cause the car was scanned the day before it left and had 9 codes. The manager then said there were codes one for the fuel pump and a low fuel pressure code and neither were there before it left. He then told me even though my schedule prevents it that I had to call because there would be no more communication by txt message and thats the last I have heard from him in two days.

  

  Business Response

  Date: 07/31/2025

  The vehicle is at our location and need a high pressure fuel pump. nothing we caused. DM has left multiple VM, but customer, for some reason, is not returning his call. Nothing we can do until customer actually calls the DM and not just text. DM explained customer can call him later in day when he is off work. 

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23678705
  
  I am rejecting this response because: The car had no fuel pump issues before it was towed from my house. Plus the DM refused to even tell me how they diagnosed it was the pump. He said there were no codes on the car then he said the only codes were for the pump and a low fuel pressure but wouldn't give me the codes. The car had several codes when it left my house. The pump was not one of them. Also is the DM going to answer my call at 3am?? Also I have not got a single call since the DM REFUSED TO RESPOND TO MY TXT.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showed up for an oil change at opening hours. Asked for a diagnostic on my ax and that if need be Id get it *********************** on the weekend. Get sent itemized list. Agree to service. They took my car apart without the replacement part. Now I am stranded and I have to go to work tonight.

  

  Business Response

  Date: 08/14/2025

  Vehicle was completed and customer picked it up on 8/1.