Business Profile

Auto Services

Midas Auto Service & Tire Experts - an Employee Owned Company

Headquarters

Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

193 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Transaction 6/6/25 2:21 pm 2. No "funds" were exchanged or the trade of my car never happened.3. The business provided me with a car-fax with false reading from Midas and stopped the "deal" because he was giving me $4500 for my car and after seeing car fax it dropped to $3000 & I had to come back in 2 weeks, remind you I traveled 250 miles because the deal was "locked in". Midas didn&#**;t send to car-fax 1 or 2 but "6" time no. It made it come back as (potential odometer rollback) ***** told me it will be off on 6/27 so I tried to trade on 6/28 it still came up.4. Remove from car-tax (and to be compensated from treble damages, statutory damages, cancel the deal, misrepresentation fraud).5. Tried to resolve this issue with Midas headquarters in ******, Sent him copy&#**;s of the "6" bad car-fax. His secretary hung up on me & sent me to answer machine. Left several messages - no responses. He shouldn&#**;t be able to get away with this. (I will start seeking a lawyer) at this time
Business Response
Date: 07/15/2025
After customer contacted me regarding a Carfax discrepancy, I had customer send me all documents he had. Investigated on our end, sent Carfax and email on what was found and the Carfax report was corrected. It was noted to customer during our email communication that the previous owners of his vehicle has a new 2019 **** Flex and used the old plates off the 2011 that he now owns. The repairs that were in question on his 2011 **** Flex Carfax report were for the 2019. When pulling the invoices from our system, we have the correct VIN number for the previous owners of his vehicle, new ***************** our system. This looks to be a Carfax mistake. We entered the proper VIN of the 2019 **** Flex, it is not our fault Carfax tagged his 2011 **** Flex due to same plate number. No compensation will be issued, the ****** report for customers 2011 **** Flex has been updated.
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Late march took my car to Midas the manager at the time ***** said he would take good care of me and wanted to earn my business. Had car towed to midas. My power steering wasn’t working so he fixed rack and pinions and alignment. Cost was $1530. 51 days later the power steering again wasn’t working instead of fixing it correctly under warranty. they said power steering column went and they need 2k to fix it and was different issue. The car isn’t even worth 3500 in power steering repairs and parts. My friend and I took car from Midas who wasn’t too friendly to talk to us. He took it to local mechanic and we got part from parts yard for $194, he advised me because Midas put rack in crooked it caused steering column to go and they should have fixed this correctly for you instead of trying to rip you off. He also noticed wheel bearing needed repair that my wheel was about to fall off. Another neglect of service from Midas. They only care about ripping you off. All I asked was Midas was to refund some of the labor and parts because I had to go out of pocket to fix something they should have taken care of because of their negligence. I went to corporate filed complaint and whoever is in charge of stow has decided not to take care of this problem because I had to have someone else fix their mess. I wouldn’t have had to had you not decided to rip off your customers and not fix their car so they can drive it.
Business Response
Date: 07/03/2025
On 3/27/25, customer was in for "Power steering binding." We inspected vehicle and found needed a new rack, steering column, and front end work. Customer approved the rack and declined front end work and steering column. Customer returns on 5/20 with request "power steering tight." We inspect the vehicle and again estimate the steering column, customer declines. On 7/2, customer sends me invoices from an auto parts store dated 5/21 for a steering column and a wheel bearing, wanting reimbursed, stating we installed rack wrong causing the issue. NO, we told you it needed a new steering column when we installed the rack. The wheel bearing is normal wear, and again, has nothing to do with us replacing the rack. No refund will be issued simply because customer opted to have a used column installed at a secondary shop for a lower cost. We do not deal in used parts.
Customer Answer
Date: 07/03/2025

Complaint: 23542748

I am rejecting this response because: it did not need steering column on the initial appointment. The put the rack in crooked which caused steering column to go per the mechanic I took it to To repair it correctly. They are lying.

Sincerely,

**** *********
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue began approximately April 11th, 2025. I took my car to Midas, they were going to change my glow plugs. They determined that one of the glow plugs had disintegrated and for over two weeks tried to get it out. Finally, the stor in Newport Ky, informed me it would be better just to swap the motor. I agreed, and had an estimated cost of $3150. One month later the garage door had a piece of glass fall out and damaged my car. They did agree to replace the trunk lid, but it is not the same trunk lid I had. Now there are scratches all over my car that were not there before, and even gouges. This will take more than a paint job to fix. After another month of waiting for my car to be fixed, and about $1000 more in charges, they finally said it was ready. The store did discount the charges, down to $3700, but refused to give me my car for the $3100 promised. After waiting for it for 2 months, they should have given it to me for free. I've had the car now for about 3 weeks, and the motor is smoking, so it will be returning to the Midas store, because I was told the motor has a 90 day warranty. Yet I have no paperwork on the motor itself, and no clue where it came from or anything.
Business Response
Date: 07/01/2025
We have the vehicle and will inspect and determine the issue.
Customer Answer
Date: 07/01/2025

Complaint: 23535364

I am rejecting this response because:

The reason you currently have the car is not the original complaint I am requesting review upon. The current issue is being covered by the 90 day warranty I was told I have, since the motor was replaced.
I do not have any paperwork on the used motor which I need for potential future issues. I have issue with the amount charged for the replacement of the motor, because it was not what I was originally quoted, nor was it what I told the store manager I could afford.
I was also without a car for 2 whole months. A full 60 days. I had to borrow cars, get rides, spend money on bus fare.
On top of all that, I now have to spend time and money getting my trunk lid replaced, because the one I have does not look like my original trunk lid. I also have to find a body shop near me to repair the damage by the garage door window.
I am seeking compensation for these issues.

Sincerely,

**** ******
Business Response
Date: 07/01/2025
Not sure what customer is rejecting. We have the vehicle back and will determine the issue they are having.
Initial Complaint
Date:06/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car in for an oil change on 06/20/2025 and was told that it couldn't be completed because the oil pan cap was damaged therefore couldn't be put back in. It was claimed to be a factory defect by the technician. I was required to tow the car to ****** and they told me it was damaged by over torquing the cap and had nothing to do with it being a factory defect. This repair is going to cost me $600+ because of negligence on Midas' part. ****** says they see this a lot from shops like Midas and showed me where the actual damage occurred. I simply would like to be reimbursed for the damage Midas has caused and move on with my business and go elsewhere in the future.
Customer Answer
Date: 06/23/2025
The location of the store is as follows:

*********************************
Business Response
Date: 07/07/2025
** and customer came to an agreement, a $350 refund is being sent to customer USPS.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/2/202 4Midas manager ***** ******* stated my ** hose was fixed. I was told my ** lines had a hole and needed to be repair. To remove and replaced the hose cost $444.49. To repair splice suction line rubber hose it cost $154.49. On 8/9/2024 Midas manager ***** ******* recharged the ** and it cost $189.99. Fast forward it hasnt been a year yet and my ** goes out again. On 6/12/2025 I took my car to Midas and was told I needed a new hose coupler now. Once replaced I took it to be recharged and it still had a hole in it. I took my car back on 6/13/2025 and was told now I need a whole new ** hose the cost would be $485.99 and to recharge my ** $189.99. I called corporate and spoke to ****** ********* not understanding why I am constantly paying all this money for my ** and it has not been a year yet. I was told there was no way they could have known it was the ** hose. On 6/16/2025 I dropped my car off to another shop and was told Midas did a horrible job with fixing my ** hose and kept putting clamps over the holes. I was charged $626 to at this other automotive shop. This whole time Midas was overcharging me and rigging my ** hose so I could spend more money.I will upload pictures below.
Business Response
Date: 06/18/2025
August of 2024 an AC line was replaced and a coupler was used to repair the other line that was not available. On 6/12/25, sop gave customer an estimate to replace line that was repaired last year (due to not being available) and now leaking. The estimate reflects a credit in labor since the repair did not hold.
Customer Answer
Date: 06/18/2025

Complaint: 23481802

I am rejecting this response because:
I was told and charged for the actual AC hose to be replaced and was told it was replaced not just patched up. A credit does not mean anything after I spent over $1000
Sincerely,

********* *********
Business Response
Date: 06/20/2025
Per the copy of our invoice submitted, and customer even highlighted, they were only charged for a coupler to repair and not the actual hose that we could not get.
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged for a catalytic converter replacement that was not done and company refuses to fix the problem.
Business Response
Date: 06/16/2025
Vehicle has 2 convertors. on 7/22/24, we replaced the bank 2 convertor. When customer returned 4 months later on 11/14/24, bank 1 convertor now needed to replace. This is nothing we caused, this is normal wear. Nothing more we can do here.
Business Response
Date: 06/19/2025
We dealt with customer back in January when this was a Midas complaint and nothing was ever mentioned about having one of the 2 just recently replaced. The Midas complaint was - Paid to have catalytic converter replaced and it
was not replaced. We replaced 1 of the 2 convertors almost a year ago because it was faulty. 5 months later the second one now needs replaced. If customer had one of the 2 previously replaced before initially coming to us in July 2024, then they should have taken it back to that location for possible warranty work. Nothing more we can do here. We replaced the convertor that needed replaced a the time.
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car to shop for repair and told the guy who picked up the phone Iit could be the antonator and the shop called me the next day to inform me that my car might need battery replacement i said ok you can changed it and he called me back on the afternoon to inform me that my car fuel pump needs to be replaced i said ok ones again replace it, he called and he called me 3rd time saying that my car needs module Assembly replace Very time he calls the repair price goes up all came to total Repair cost $2078.96 he called me the next day to pickup my car i went to the shop made payment pickup my car key started the car and I start back up some issue pop up battery no charging i call the guy he came up took car inside shop came to me few minutes later said I need antonator replacement with $700 plus what I have paid and I told the guy I'm happy with result now I'm feeling for refund of $2078.96 in total.
Business Response
Date: 06/10/2025
Vehicle came in No start. We replaced the starter and vehicle started. Unfortunately, this 9-year-old, *******+ mile vehicle has multiple issues and also needs the alternator replaced. This is nothing we caused, or could have known until we got the vehicle to start. ** has spoke to this customer multiple times. We are not responsible for multiple issues. We repaired the the no start issue the vehicle initially came in for. No refund will be issued for repair requested and performed, and solved issue.
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Abou ******
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 22, 2025, I had new tires installed at Midas Store #202 (2087 Riverside Dr, Columbus, OH). The next day (May 23), while driving approximately 75 mph eastbound on I-90 near Cleveland, the front driver-side wheel detached from my vehicle. The truck dropped onto the rotor and veered onto the shoulder. Thankfully, no injuries occurred, but it was a dangerous situation involving highway traffic.

I called AAA, and the vehicle was towed to another Midas location in Akron. That location confirmed that the spindle, rotor, and rim were damaged due to the wheel detachment. Midas covered those repairs and reimbursed the $350 tow, which I appreciated.

After retrieving the vehicle, I noticed a transmission fluid leak. An independent mechanic later determined the leak was not caused by the incident but was a pre-existing issue, so I am not requesting compensation for that.

This complaint concerns the failure of the initial installation. The incident occurred less than 24 hours after the tires were installed, and the damage caused was significant. I believe a proper installation would have prevented this.

Resolution Sought:

A full refund of the tire installation service, as the issue was caused by improper installation.

A written apology from Midas corporate acknowledging the seriousness of the incident and the failure in service.
Business Response
Date: 06/05/2025
Tell us why here...On 5/22/25, we
installed new tires for the customer. The following day, while driving on I-90
near Cleveland, he claims the driver-side front wheel came off at 75 mph,
causing the vehicle to veer into the shoulder. The vehicle was towed to the Midas on Ghent Rd in Akron. That
shop covered the cost of repairs and the $350 tow.

****
is now requesting a full refund on the tires and installation, reimbursement
for the tires, and a formal written apology.

Here’s
what we know:

Our security footage confirms the technician properly
torqued all lug nuts using a torque wrench while the vehicle was still
partially supported—done correctly by the book.
The Akron Midas replaced any components affected by the
incident, and there is no damage to the body or undercarriage. The car
never hit the ground.
The leak the customer later reported was inspected at
our Henderson Rd location. It was determined to be from a severely rusted
transmission pan, consistent with wear on a 200K+ mile vehicle from
Canada/Ohio—completely unrelated to the wheel issue.
During my phone call with the customer, he admitted he hit a pothole at 75 mph, which would absolutely explain the
shearing of the studs and subsequent wheel detachment.
His own mechanic confirmed the leak had nothing to do
with the prior incident.

Bottom line: Customer got a full repair and tow covered based on a situation that doesn’t point to
any negligence on our part. We’re not offering a refund, tire reimbursement, or
additional compensation.
Customer Answer
Date: 06/05/2025
Complaint: ********

I am rejecting this response because:

While the technician may have appeared to follow protocol, the fact remains that the driver-side wheel detached less than 24 hours after installation while driving at highway speed. This is not a normal or acceptable outcome and strongly suggests improper installation or torque failure, even if unintentional. Properly installed wheels don’t shear off from a single highway bump, especially with no preexisting damage to the studs or hub noted prior.

Their claim that the vehicle “never hit the ground” contradicts the reality: photos show visible damage to the rotor and components that contacted the road. The vehicle veered across the lane shoulder, and I narrowly avoided a serious accident. That Midas covered the repairs implies acknowledgment that something went wrong.

I do not dispute the later transmission leak was unrelated, nor do I blame Midas for preexisting vehicle issues. My request is solely related to the immediate and dangerous failure after the tire installation. I believe a refund for the installation service and an acknowledgment of the incident is a fair and reasonable resolution.

Sincerely,

**** ******
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Less than a month ago I took my 2018 ***** Trax to have its turbo replaced and oil cooler. After service was completed the car was having power issues, along with a very loud flanking noise coming from the engine bay. I ended up taking the vehicle same day after the service was completed to trade in the vehicle. After trading in the vehicle I took the new vehicle to the same shop to have my pads replaced. Upon completion of service the shop notified me that the calibers were having issues and to order new ones. Driving back home from the shop it was grinding the entire way. Upon arrival to my destination the front passenger side caliber was smoking. Both vehicles were noise free before coming to Midas, but after the service was completed something was wrong with each vehicle. I am now sitting in a **** dealership waiting for my car to be repaired after Midas damaged the vehicle.
Business Response
Date: 05/29/2025
We recommended replacing pads and rotors front and rear. We were unable to push pistons in on both front calipers. We brought the customer out showed him what was going on and told him he needed front calipers and the soonest we could get them was Wednesday. He said he needed the car and would have to bring it back. If he brings the car back in we can complete needed repairs. Customer was sent inspection and estimate.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/12/25, I took my car in to change the front brakes and a new belt added. I drove to Columbus and when I left to head back to Cincinnati, OH on 4/13/25, I became stranded on the highway due to the belt falling off the car. I had a friend come and pick me up, had my car towed to their address and had to take their car to Cincinnati for the week as my car set at their place. Throughout the week, I called the location that fixed the car in Cincinnati, and they advised to have the car towed back to Cincinnati. I advised that isn't possible since the car was sitting in Columbus, OH. I spoke with **** on 4/14 and he advised he would set up a tow to have my car towed to a Columbus, OH Midas for the repair. On 4/17, I called back and **** still had yet to set up the repairs and tow company. On 4/18, I drove back to Columbus and the car was towed to the Midas on 3209 E. Main Street on 4/19 at 10am. I called them at 12pm for a status update and they advised they ordered the part and would begin the repair. I called again at 4:30 and the individual that answered the phone was not aware it was suppose to be completed and they advised it would be done by 5pm. I arrived at the store at 4:50 and the car was still up being worked on. I asked if they test drove the car and they said yes, which was a lie because the car was still being worked on when I arrived. I received the car and after 10 minutes of driving it, the belt again fell off the car and I had to have it towed back to the Midas location. Since Midas is closed on Sunday, I then had to again, borrow my friends car to take to Cincinnati because the repairs were not fixed on more than 2 occasions and the job was completed half fast, only within 30 minutes on Saturday. Due to the inconvenience/lack of customer service/terrible repair work, I am requesting a refund of the original amount of 644 plus additional fees for the wear and tear on my friends car from driving it to Columbus and Cincinnati.
Business Response
Date: 05/06/2025
We
did the brakes and a belt on the vehicle, the belt only made up 155 dollars on
the ticket. We changed the belt because it was making noise. The belt came off
a couple of days later and we paid for it to get towed to the Midas in
Columbus, and we apologized. Columbus put another belt on the vehicle and replaced the tensioner pully at no cost to the customer. Midas honored the warranty.
Customer Answer
Date: 05/06/2025

Complaint: ********

I am rejecting this response because of the following: While I appreciate the steps taken by Midas, I am still requesting a refund at least for the belt plus labor, and an additional sum of $200 for the inconvenience and wear and tear on my friends vehicle since I had to borrow it to get back to Cincinnati and work to collect a pay check. I had to work with the Midas in Cincinnati to get the car towed to Columbus, when they wanted it to be towed to Cincinnati. Additionally, they did not contact the shop in Columbus until Friday and therefore caused delays with the shop in Columbus. Additionally, the car was towed to the Columbus shop at 10:30. I called back around 12:30 and the shop advised it was being worked on. I called again at 4:30 and the individual did not know the car was suppose to be worked on and only had 30 minutes to work on the car before they closed. I got to the shop at 4:50, the car was still up in the air after being told the car was ready. I drove the car not even 5 miles and the belt fell off the car again and had to wait for another tow. Since that was a saturday, the car was not able to be worked on until Monday and therefore had to use my friends car for another week. If the work was done properly the first time, and not being fed a false narrative, majority of these problems would not have occurred.

Sincerely,

****** *****

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Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.