Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  901 Conant St Maumee, OH 43537-2842

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1102 S Main St Bowling Green, OH 43402-4733

  
• 

  Midas Auto Service & Tire Experts

  142 S Broadway Saratoga Spgs, NY 12866

• 

  Midas Auto Service & Tire Experts

  1597 State St Schenectady, NY 12304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I brought my car to your store, my air conditioning was fully functional. I was told that my compressor needed to be replaced, and after agreeing to the work, I was informed that the compressor was faulty and allegedly that three different compressors were tried.I have repeatedly asked for documentation of these alleged repairs, but none has been provided. Based on my observations and your lack of records, I do not believe multiple compressors were actually installed or tested.The fact remains: Before visiting your store, I had working AC. After your service, I have no AC. My vehicle now requires additional repair to restore the function it had prior to your work.I am extremely concerned about the negligence in this matter, as well as the refusal to provide basic documentation. At this point, I am requesting:1. A full written record of the work performed, including all parts used and labor performed.2. Reimbursement or repair at your expense to return my AC to working condition.If I do not receive a response within 7 business days, I will have no choice but to escalate this matter

  

  Business Response

  Date: 08/12/2025

  Customer came in on 6/20 with ********************** request - A/C needs test, tpms issues, coolant all over the engine. Customer came in with AC issues. We diagnosed the vehicle and determined it needed the hvac control module replaced or flashed. We initially replaced compressor 3 separate times for it to never work. If we put a power probe on it the compressor, it would engage, thus we determined it wasnt getting the proper signal from the computer. We refunded her for the compressor, leaving our compressor on the vehicle. Now she wants us to pay the dealer to fix the compressor issue which we are not doing. 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (BBB transcribed via Ohio Attorney General) They did extensive work on vehicle that did not resolve issue. They had my vehicle for over a month before they referred me to ***. Paid over $3500 and the problem was not fixed.

  

  Business Response

  Date: 08/06/2025

  I cannot find customer in my system searching the name and phone number provided in the report. I sent an email to customer requesting a copy of the invoice so I can investigate their issue. 

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that my car is still leaking, and it sounds worse than when I brought it in. I have videos and pictures of missing screws; parts not put in properly. I&#**;m a cancer patient and have heart issues need my care of my aide to take me to Dr. ************* If I can get a cell phone number, I can forward video so that the noise the care is making can be heard. Thank you for assisting.

  

  Business Response

  Date: 08/06/2025

  the car is at ************************ stating that it was not running right and that had a clicking noise and braking noise. They went to pull the car in, and it will not crank and will not start.  They recommended brakes on all prior visits, The tech has spent 4 hours testing things and everything is leading back to a PCM issue due to having a class 2 serial communication problem according to the scanner. At my request they dug a little deeper and found that the broke shifter caused the vehicle to not start.They got it in the shop and found that one of the power steering lines is faulty. The line is under warranty and should be replaced by end of day today.  
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (BBB transcribed via Ohio Attorney General) I am requesting a full refund for a misdiagnosed vehicle repair performed at Midas in *********, ** on 7/8/25, totaling $928.66.I brought my vehicle in due to a knocking noise. I specifically stated to the service manager that the noise was not associated with bouncing, ride instability, or pothole impact, and this was acknowledged by their team. Despite that, the shop replaced the rear shocks, citing they were suggested, close to end of useful life, without clearly diagnosing them as the cause of the problem.The issue persisted after the repair, and I later learned that the actual problem was the control arm bushing, which Midas had missed. The shocks were not the cause of the knocking and did not present any functional symptoms that would have justified immediate replacement.I paid $928.66 for a repair that did not address my reported issue. When I requested a refund, the district manager offered only 50% ($464.44). I declined, as this is the second time Ive experienced a misdiagnosis at a Midas location. I believe I am entitled to a full refund under the Ohio Consumer Sales Practices Act due to misrepresentation of services and failure to resolve the concern I paid for.I am requesting assistance from the ***************** office in recovering the full amount.

  

  Business Response

  Date: 08/05/2025

  Vehicle came in on 7/8, the vehicle had multiple suspension issues. The only thing we did wrong was not estimate the complete repair, we just estimated the most  prominent issue needing addressed, the rear shocks. When customer returned we replaced the secondary issue at a $220 discount. On 7/25 after customer submitted a complaint to ********************, we have refunded the customer $675 for the rear shocks. No further discounts or refunds will be issued. 

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter Aiyana took my car in to Midas Auto Service to get the back brakes and rotors replaced. The service was not performed at all. The business charged her $590.12 for absolutely nothing. The date of the service was January 22, 2005 and **** ******** was the sales manager on duty. He deceived my daughter and misled her. I am requesting a full refund and an apology. Upon taking my car to the dealer for other service including an inspection of the brakes. They were replaced stating the were severely rusted and were unsafe.

  

  Business Response

  Date: 08/11/2025

  We installed rear pads and rotors 7 months ago on 1/22. The pads are lifetime warranty and the rotors have a one year warranty. If there is an issue, customer needs to return so we can inspect and replace under warranty. If the parts have already been replaced by the dealer, warranty is voided and nothing more we can do. 

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did a full synthetic oil and filter change but didn't change the filter and put almost three gallons of oil in the car. I broke broke down less the 600 miles later and after $700+ in repairs the district manager towed my car to where I don't know really but now is saying I have to pay for a fuel pump and that may not be the only problem and it's $670.80 for the pump and $475 for labor or pay to have the car towed back. The car didn't have a code or anything showing it needed that pump I have messages that show the manager tried to lie about a receipt that showed what codes were on the car and what work was done so far. He also tried to say the car had no codes that they were cleared already before the car got there but that is not true cause the car was scanned the day before it left and had 9 codes. The manager then said there were codes one for the fuel pump and a low fuel pressure code and neither were there before it left. He then told me even though my schedule prevents it that I had to call because there would be no more communication by txt message and thats the last I have heard from him in two days.

  

  Business Response

  Date: 07/31/2025

  The vehicle is at our location and need a high pressure fuel pump. nothing we caused. DM has left multiple VM, but customer, for some reason, is not returning his call. Nothing we can do until customer actually calls the DM and not just text. DM explained customer can call him later in day when he is off work. 

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23678705
  
  I am rejecting this response because: The car had no fuel pump issues before it was towed from my house. Plus the DM refused to even tell me how they diagnosed it was the pump. He said there were no codes on the car then he said the only codes were for the pump and a low fuel pressure but wouldn't give me the codes. The car had several codes when it left my house. The pump was not one of them. Also is the DM going to answer my call at 3am?? Also I have not got a single call since the DM REFUSED TO RESPOND TO MY TXT.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showed up for an oil change at opening hours. Asked for a diagnostic on my ax and that if need be Id get it *********************** on the weekend. Get sent itemized list. Agree to service. They took my car apart without the replacement part. Now I am stranded and I have to go to work tonight.

  

  Business Response

  Date: 08/14/2025

  Vehicle was completed and customer picked it up on 8/1. 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my 2016 f150 started acting up on 6/4/25 i got it toad to Midas located at **************************. So the problem seems to be the fuel pump witch was what I was told because it started up for at least 4to6 seconds before it actually cranked over and started running then its all of a sudden it just stops running. So my thoughts is to get it toad to Midas immediately now keep in mind my mileage was at ******* when it got toad there. So when my truck got there after being toad they asked me what was the issue i said Im not sure but I went into detail about what the truck was doing and so the guy that toad my truck told ***** or **** that it sounds like I need a new fuel pump. So I asked them to just make sure they do a full diagnosis to figure out whats causing my truck to act the way its acting. They gave me the ok that thats what they will do so a few days later the gave me a call saying i need a new battery and fuel pump I said ok the fuel pump but not the battery because it still had like 62% life left so they being working on the truck witch took about two weeks but within those two weeks something else was needed like I had to give them both my keys to the truck so they could reprogram them they replaced the air filter, they also said they had to do a PCM test and a reprogramming of the control module. so it finally got to a point where they said they cant figure out why the truck is still acting up even after replacing the old fuel pump and trying two other different fuel pumps so they tried getting other mechanics to figure out the issue and still couldnt figure it out so I got my vehicle toad to **** dealership on ***************** 6/27/25 which its where the vehicle is currently at. They ended up putting a new battery in the truck and ran a full diagnosis only to tell me that I still need a new fuel pump and that my engine was locked up so they said i need to go back to Midas to see why the engine is locked. And why my mileage is now at ******* .

  

  Business Response

  Date: 07/30/2025

  He came in and requested a fuel pump. We did inspect it first, we ended up replacing the fuel pump, fuel pump module, fuel filler neck, and fuel filter which at first was $3,400 . The engine was still not receiving fuel, so we replaced the pcm and had a mobile programmer come out who also said it had a pcm issue and they programmed the new pcm. For the pcm issue we gave him that for free, almost ***** dollar discount. Vehicle was there 3 weeks, it took the programmer 2 weeks to come out which we communicated with the customer. The vehicle still would not start and he wanted to towed to the dealer. We told him we were still inspecting it, he didn't care so we billed him for what we had done. He got to the dealer and they put a battery in it (which we recommended) and they condemned the engine and wrote his mileage down for ******* miles. The customer calls me and we meet at 511 on Friday 7/18 to discuss the problems.
  He blamed us for the engine issue (which a fuel pump would not cause nor a computer). He then blamed us for having the wrong mileage down even after I show him we have pictures in our digital vehicle inspections from the last two times his truck was here with the correct mileage. I priced out an engine for him at the dealers request, it came to ****** dollars I gave him a discount to get it down to ***** before tax. The dealer quoted him ****** before tax for an engine. So we gave him a deal for $11,000 less. Nothing more we can do here, we replaced the fuel pump per customer request. We are not responsible for other existing issues, though we did go above and beyond to assist customer by replacing the *** ($***** value) at no cost. 

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26/25 my car dashboard was showing numerous of things that could be wrong with the car. I got it towed to Midas because the steering wheel locked up and the car was not moving. Midas did an diagnose test and said it was the battery and alternator which costed $1,365.22. The same night of the 26th while driving to work the car engine started to overheat and I had to get the car towed to Midas again. 3/4/25 I picked up my car I purchased a new water pump, head gasket, and several other parts ($5,151.89). When I got into the car I noticed that the car engine light was on. I told ****** *** about it and his lead tech ** came out to look at it. He stated "He drove to car for 45 minutes and didn't see any lights come on." He was able to reset the light. After leaving Midas, when I completely turned off the car a noise was coming from under the hood like a loud fan and I also noticed leaks coming from under the car. I had to go out of town for a few days & left the car in Ohio. When I returned from my trip, I took to car back to Midas on 3/10, ****** *** was able to fix a clip that was causing the leaks. I also told him about the noise under the hood and that the check engine came back on. He stated "his lead tech ** was not available and wanted me to bring the car back." On 3/11, the car would not start. The battery voltage kept fluctuating like they sold me a bad battery. I called Midas and spoke with ****** ***. He stated that "I needed to get it towed to get it checked out again." That's when I wanted a refund. On 3/15, was my final phone call with ****** *** about wanting a refund because the car was not completely fixed. He stated "He would have not released the car if it wasn't." I was from out of town and on a work assignment when all of this occurred. My car was transportation! Because of this, I had to tow the car twice, spend 1000s of dollars to get my car fixed, take a Uber multiple times, & purchase a rental car. I also had to purchased a new car.

  

  Business Response

  Date: 07/29/2025

  Initial Visit (RO #******): 
  The vehicle was towed in due to having no power.
  Upon inspection, we replaced the battery, alternator,
  serpentine belt, and tensioner (the latter was not charged to the
  customer).
  The customer was clearly advised that the water pump
  was leaking and that it should not be driven until repaired. She declined
  this recommendation at the time.
  The vehicle was fully operational and drove out of the
  shop.
  
  Follow-up Visit 8 Days Later (RO #******):
  The customer returned after driving the vehicle
  despite our warning, reporting overheating and poor performance.
  At this point, the water pump had failed, and damage
  to the engine’s components had occurred. We replaced the water pump,
  cylinder timing kit, and spark plugs.
  
  The customer made multiple calls demanding a refund.
  Our manager offered to tow the vehicle back at no
  charge, inspect it, and replace the battery again if necessary—this was
  declined by the customer.
  The customer explicitly stated her intention to trade
  in the vehicle and refused further assistance.
  
  

  Customer Answer

  Date: 08/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The morning of 2/26 I got the car towed due to the car not working. Midas did put in a new battery and alternator ($1,365.22). The manager told me the car will be drive able. The night of the 2/26 I was having car issues again I towed it to Midas. I told them to fix the car because I trusted they would do the right thing. Only to get the car returned with the check engine light on and the car making a loud noise under the hood when the car was completely turned off. (It should not be making any noise if it turned off) and I saw leaking coming under the car (March 4th). I did not feel comfortable driving the car out of town so I purchased a rental. When I returned from my trip I took the car back to Midas because car was not fixed (March 10th). I should have not had this many issues after purchasing parts that were expensive! ($5,151.89) I expected the car to be completely fixed after doing so. I also did not tell them I had to buy a new car because of this. Midas is ripping their customers off for not doing a good job of fixing cars. I am asking for a refund. 
  
  
  
  Sincerely,
  
  
  
  ********* ****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this mechanic to check out my brakes. The car shook when I applied the brakes. They told me that my front rotors needed replaced, which I expected. They also said they need to replace my rear drum brakes, which made me suspicious. I asked if they measured them and they were sure. The bill was going to be over 800 dollars. They seemed evasive so I declined the repairs and paid ***** for their 'inspection'. I took it to Highland Tire in *************** and they said the drums were fine but my rotors needed fixed. 300 dollars total, much cheaper. Midas in ******************** just tried to throw the kitchen sink at me to get extra money. I want a refund of my *****.

  

  Business Response

  Date: 07/24/2025

  One drum had heat scores and was recommended due to pulsation felt on test  drive. It was a suggestion to replace since we would have up on the lift replacing the fronts. Customer had the option to decline the rear and just do the front, customer opted to decline all. Nothing more we can do here, we stand by our inspection and recommendations. No refund will be issued.