Business Profile

Auto Services

Midas Auto Service & Tire Experts - an Employee Owned Company

Headquarters

Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

204 total complaints in the last 3 years.
73 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2024 midas replace the shocks on my 2011 bmw.4 months l ater they came loose ,I took my car back to them and they "fixed" it. They came loose again. I made an appointment and took it back to them in June of 2025 they said they couldn't fix them I needed to buy the shock mounts and bring it back they would install. I made another appointment for November 22 ,2025 at 8 am. I took my car there and was told they didn't have time to do the repair. Now I'm going to have to have the shocks replaced somewhere else and I want them to pay for it
Business Response
Date: 11/24/2025
We are not paying for someone else to replace shock mounts and then simply replace the existing shocks we installed back on. Shock mounts are separate issue from the actual shocks. Customer can return so we can estimate and install new mounts or he can take elsewhere. Either way, we are not responsible for the cost to replace the mounts.
Customer Answer
Date: 11/24/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

Richard Nalbone
Customer Answer
Date: 11/25/2025
I bought the parts I needed ( shock mounts) made an appointment for Saturday 11/22/25 at 8 am when I went to the shop they refused to do the work. My shocks were broken I had to have them fixed before leaving for the holiday. I was then forced to go somewhere else. I am having New shocks put on at a cost of over $ 700 all because midas refused to fix my car on a SCHEDULED appointment
Business Response
Date: 11/26/2025
Nothing more we can do here. Customer needs to contact a Midas location and make an appointment. We are not reimbursing for a secondary
location to replace the shocks and we definitely are not reimbursing for shock
mounts needed that is a secondary issue.
Customer Answer
Date: 11/26/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

Richard Nalbone
Initial Complaint
Date:11/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[BBB transcribed via OH ********** Consumer took vehicle to shop for repairs and every time he went to pick up they claimed there was something else wrong, forced him to pay and never got consent for repairs. This happened 3 times then upon getting his vehicle it broke down within 5 minutes. The shop is called Mideas
Business Response
Date: 11/19/2025
Please have customer submit a copy of their last invoice so we can investigate. Searching both name and phone number supplied in the report, I do not find customer in our system.
Customer Answer
Date: 11/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have attached the receipt its under name is ******* ******* Pierre

Sincerely,

****** ******
Initial Complaint
Date:11/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2025 I took my 2016 ******* Tucson to Midas Repair *****************************, Ga to get a wheel alignment and while there was told left driver side tie rod needed to be replaced. It was agreed to get the wheel alignment and tie rod repaired once service was done I was notified my car was done and all repairs was completed and was ready to be picked up. Two days later 11/13/25 while driving car locked up and was inoperable had to be towed to Midas. While there ***** the manager agreed they shouldnt have let the car leave without getting an oil change, which was never mentioned on 10/11/25. On 10/13/25 *** the mechanic checked the engine it was locked up and stated he took pictures of the dipstick 10/11/25 which was never received or mentioned . *** never mentioned no oil on dipstick until 10/13/25 when car locked up and was towed back to Midas at that time he sent pic of empty dipstick. ***** the Manager gave me the number to the General Manager to give him a call. When I contacted **** the General Manager about the issue he refused to take responsibility or offer to repair or replace engine on Midas. **** the General Manager gave me a normal price of $12,800 & a discount of $12,000 out the door to replace engine. On 11/18/25 I requested a estimate of engine. I had my car towed from Midas back home. I got a second opinion at ****************** certified mechanic has since confirmed that the engine damage was caused by Rod ******* Internal ******* issue. My vehicle is now in inoperable and I have since been without transportation and still responsible for my loan payment.
Business Response
Date: 11/12/2025
The customer came in for a alignment and a tire noise is correct. We offered the customer an oil change (which is this persons son) and he declined. We told him it was overdue and he said he would do it next time. The mother did confirm with me that we did in fact offer the son a oil change. She claims that we should have not let the son leave until he purchased a oil change. We cant force anyone to purchase an oil change but we did offer it to him. The DVI shows that we did inspect the oil having no oil on the dipstick.

The customer needs to take responsibility for not keeping up with their oil changes. We offered the son a oil change and he declined it. The mother did confirm with me that the son did decline the oil change. I got involved with the issue and offered the customer a discount for the engine replacement just to try and help the customer. The customer declined. Nothing more we could have done.
Customer Answer
Date: 11/26/2025

Complaint: 24124975

I am rejecting this response because:
{BBB transcription via email}
On 10/11/25 we was not offered an oil change or aware my vehicle dipstick was empty with no oil. Midas reached out to us on 10/11/25 that my vehicle was complete and service was completed and ready for pick up. Upon my son arriving to pick up my vehicle, we were not aware for an oil change or empty dipstick on 10/11/25.

On 10/13/25 while driving my car locked up cut off and had to be towed back to Midas. We were told by C******** that *** the mechanic noticed the dipstick had no oil on it and had taken a picture but never brought to our attention on 10/11/25. W**** the Manager apologized to my son and me while I was on the phone and stated he would have never did the alignment 1st knowing there was no oil on the dipstick. W**** the Manager gave my son a card while I was still on the phone with the General Manager E**** number to give him a call for the negligence occurred.

I spoke with **** the Manager on 10/14/25 @ that time he quoted me a normal price of $12,800.00 and a discount out the door for $12,000.00 to replace my engine on my expense. I was not willing to except the offer do to Midas negligence and not mine. **** the Manager did not take accountability for the negligence that was caused by his company. **** the General Manager insist I am responsible for the damage of Midas negligence and I disagree. I do have receipts in the attachment on 10/11/25 there is nothing in writing for an oil change or empty dipstick or a signature that we signed. I am disagreeing my son declined & I confirmed it.

On 10/18/25 I also have receipts in writing the engine had blown and need an oil change and picture no oil on dipstick after the fact the engine had blown on 10/13/25. Had we known on 10/11/25 there was no oil on the dipstick we would have never drove my vehicle off Midas property knowing the harm it could cause to the engine or on the road of someone getting hurt. We would have approved to do a oil change.

I am also paying a car note for a car that is inoperable and no transportation. I am requesting Midas’s take full responsibility for their negligence to replace my engine.

Sincerely,

Dawnn C******
Initial Complaint
Date:11/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[BBB transcribed via OH AG] I am writing about invoice #******* Store #*** For ***** ********** I want a refund for $237.58 today for what I was over-charged for Rotors that did not need replaced. Based on a referral from a friend, I decided to give Midas my business to replace the two front pads on my brakes. The break inspection was completed by ***** *****, who noted: The front pads were close to minimum Specs. and that all 4 Brake Rotors were OK. Yet, I was charged to replace the two front rotors!! After reviewing the inspection report, I went back and talked to ***** ******. I requested a refund for the rotors. ***** highlighted the description for the brake pads where it indicated they were close to minimum specs.. When I got home and showed my wife where ***** had highlighted the report, she pointed out to me that it was for the brake pads and not for the rotors. All rotors were clearly marked as being OK.I went back a third time and requested a refund for the rotors. Now the excuse was that the technician had made a mistake and he would talk to him!!!!!I want refunded for $219.98 plus $17.60 tax. Plus, as I did not need rotors in the first place, I dont trust that they even changed them!! I do not appreciate, because I am 75 years old, being taken advantage of. I want a refund for $237.58 today.
Business Response
Date: 11/12/2025
Inspection was completed, Based on the photos, there are some surface heat cracking on the rotors, and what looks like a small rust lip. Pads were in the yellow area. Manager advised customer, he approved the repairs 9/12/2025.
Customer Answer
Date: 11/12/2025

Complaint: 24113827

I am rejecting this response because: The Vehicle Inspection showed that the Rotors were "OK" and did not need to be replaced. Both my wife and I made it clear that no other work was to be done other than the pads. We feel we are being age discriminated against and trying to take advantage of us.

Sincerely,

***** **********
Business Response
Date: 11/12/2025
The repairs were made 2 months ago on 9/12. Pictures in the inspection shows the condition of rotors. Customer was given an estimate for the repairs before any work was performed and approved the service.
Initial Complaint
Date:10/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[BBB Transcribed Via Ohio AG] The consumer took her vehicle to the supplier for a catalytic converter that it was defective. They replaced it and the engine light came back on again. She had to go 4-5 times just to be told they did not have enough workers or equipment to make repairs. ***** ******* *** ****** **
Business Response
Date: 10/30/2025
Unfortunately, customers 13 year old vehicle is having
multiple exhaust issues that need addressed. All we can do is pull codes and repair the one
the vehicle computer is telling us at the time of visits.
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car into Midas because of a rear passenger side noise, no dash lights were on. When the car was returned to me, several lights (ABS, TCS, steeringwheel, air bag) were on, and the car was losing engine power. I took it back to Midas, they claimed the part causing the noise damaged a sensor, which prompted me to believe they damaged it as the issues were not present prior to taking it to Midas, so I took my car to a VW dealership, and they stated "The way that the sensor is cracked it does look like impact versus rust." & "The sensor however the technician and I are more confident they caused".
Business Response
Date: 10/29/2025
We did FRONT struts and control arms. VW is stating the REAR ABS sensor needs replaced. We did not work on the rear of the vehicle.
Customer Answer
Date: 10/29/2025

Complaint: 24074411

I am rejecting this response because:
The car was brought in for a REAR passenger side noise, cause was stated to be "back plating" on brake pads, which was removed by Midas on the REAR of the vehicle. Additionally, the need to replace front struts and control arms was misrepresented as a larger issue than it truly was, especially considering that the REAR struts, the area of the vehicle which caused the original complaint for bringing the car in, has a much more severe issue.

Sincerely,

Clint M******
Business Response
Date: 11/03/2025
DM left a message for the customer to call me. DM looked through the invoice and our DVI. The rear Coil springs were broke. Customer had an issue with a sensor in which we told him about and quoted to replace. Everything is documented on our Digital Vehicle Inspection (DVI) that was sent to customer.
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2011 Volvo XC90 for a repair it turned out to be the ac compressor and tensioner. I also had a previous repair on my power steering pump. I took it back shortly after the power steering pump repair for yet another repair to the power steering pump. Last repair they kept vehicle for quite some time.

I took it back shortly around 2-3 months after tensioner repair for again needed another belt tensioner repair. This repair in which I was assured is completed with new parts and never used. They stated trouble in getting parts for vehicle. The repair ended up taking over 3 months to complete.

I got into my car and recently around 3 weeks ago and again something went wrong, sounds similar to my tensioner going bad. I took it back as soon as I heard the noise as it is now something that I am familiar with, I also believe the power steering pump is going bad again, making noises when turning steering wheel etc. I dropped it off and it has been at Midas for 3 weeks. Last time it was parts they could not get. This time I was told that the main guy to work on it had been out. Never have received a call for any type of update. I called expecting them to say they are waiting on parts. I was also told no one has taken a look at it even though my appointment was three weeks ago.

I have taken this vehicle multiple times to Midas for repairs. The quality of work and lasting repairs are a joke. The only reason I return is life time warranties.

I do not want the Midas Manager of Chillicothe to call me, I have dealt with them long enough, I would like to be contacted by someone higher up and or assistance to move my vehicle to another Midas and my warranty honored and my vehicle fixed.
Business Response
Date: 10/28/2025
When
we initially installed the power steering pump we told them it would need the
rack replaced too because of all the metal in the system. They denied the rack, documented on signed RO. That was in march of 2024. So then in February, we warrantied the power
steering pump. Its back again and the pump is full of metal again. I've got a
new estimate built its going to need the pump & the rack & pinion in
order to correct the issue, otherwise the pump is just going to continue to get
burnt up.
Customer Answer
Date: 10/28/2025

Complaint: 24060534

I am rejecting this response because: I was never informed of the rack and pinion being bad. I have replaced every single part that they recommended to me to be replaced. Why would I reject the rack and pinion to be replaced? I have spent over $8,000 in repairs with Midas, what is another $1,000 or whatever the cost of the rack and pinion. If I was told I would have accepted this as I did with all the rest of the issues.

Sincerely,

Glenn L******
Business Response
Date: 10/28/2025
On the original signed invoice (198614) dated 3/8/2024, it is documented customer declined replacing the rack. Nothing more we can do here, we are not responsible for the rack still needing replaced and the PS pump failing a second time due to the rack issue.
Initial Complaint
Date:10/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-10-25, I took my car to Midas in Perrysburg, OH for an oil change and front brake inspection. During the inspection, it was determined the front brakes (rotors and pads) needed to be replaced. No other problems were noted during the inspection. After the repair, the technician informed me "There was a lound clunking sound while backing the car out and the passenger side axel broke". He said the manager would call in the morning as the car was not drivable.
The manager did not call. I called him. After multiple conversations, I did not feel comfortable with Midas repairing the car.
It was towed to another repair shop.
Inspection notes from the repair shop: Vehicle dead incoming from tow truck. Engine starts with jump pack.... Right front axle bar was knocked out of CV, likely from hitting the rotor/ hub too hard and the center bar was unseated from the inner circlip. Can be reinstalled but recommend new axle assembly with alignment.
Drivers front axle was dislodged as well but could be reassembled. Passenger side missing cv balls.
When I picked the car up from the new repair shop, they stated the axle had definitely been broken by the previous techican, not from wear and tear.
Also, I was never told by Midas about the drivers idea being dislodged. This could have resulted in a serious accident have it broken while I was driving the car.
I contacted the district manager a couple days later. He said, he would contact that Midas & get back to me. When I had not heard from him after a few days, I called the corporate office & was told someone would contact me within 1-3 business days. No one from the corporate office has reached out to me. The district manager called over a week past our original talk. I was at work & left a voice mail when I responded. No return call.
In conclusion, I had to spend an additional $609 plus towing cost, that should not have been needed. Or should have been repaired by Midas at no cost to me.
Business Response
Date: 10/20/2025
On 9/10, customer came in for oil change and check front brakes. We performed the oil change and replaced front pads and rotors. While tech was test driving after the service, the right front half shaft failed. This is nothing we did or cause, this was normal wear on a 2009 vehicle with over 260,000 miles. Unfortunately, it failed while we were test driving, but this does not make us responsible for the repair.
Business Response
Date: 10/23/2025
It dislodged because it failed from normal wear. That is what happens when the half shaft fails. We gave customer an estimate to repair same day, customer declined. This is noted on the signed RO. We are not responsible simply because it failed while we were test driving.
Customer Answer
Date: 10/29/2025

Complaint: ********

I am rejecting this response because: the driver's side issue was never communicated to me by Midas.

Sincerely,

******* ******
Initial Complaint
Date:10/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13 at 10:00 am I had appointment scheduled at Midas for an oil change. I also told them I think my car need break pads because I hear it grinding when I press down on the pedal. The guy blatantly said my car didn’t need break pads etc from looking at it and my tires were bad so that is probably the problem. I bought 4 new tires and still had the same issue. I called Midas and told them my car is still making the same noise and the worker said I would need to bring my car back in so then can do a deep inspection of my car and charge around 120. I told them I know what it is it needs break pads but again they denied what I was saying. I scheduled an appointment to take it up there but didn’t make it to the appointment this past weekend. Today October 10th around 8:30 this morning my break went completely out. Luckily I was able to not hit another car and pull over safety. I called Midas and told them because of there carelessness I am stranded with a kids and had to take off of work because of something they should’ve done weeks ago. He then told me I can bring it up to go through and inspection but they didn’t see anything. I decided to take my car to get another opinion from another shop. The guy literally said you can see this and it’s metal to metal and now that they didn’t just change the pads you have more issues that needs to be completed. Now I am spending more money out of my pocket because of Midas and the carelessness. Being a woman I put my trust into this company and they failed me and I will NEVER RETURN AGAIN.
Business Response
Date: 10/14/2025
I reached out to the customer this morning and
left a voicemail when he calls back I will see what is going on, and try to get
him in to another shop to get the brakes looked at.
Customer Answer
Date: 10/15/2025

Complaint: ********

I am rejecting this response because: i spoke to Mr. **** about the current situation on Friday and sent over pictures today from the shop. At this time I do not want to take my car to another Midas because I am not confident that they will do the job correctly. I also had to pay for my car to get breaks because I couldn’t even drive home but I was not able to get a new caliber which I wouldn’t have needed if the job was done a month ago

Sincerely,

Micah Evans
Business Response
Date: 10/16/2025
Not much more we can do here until we have the opportunity to inspect the vehicle. Customer was in the Midas location with the service request for an oil change. We did not do any brake repairs. customer will need reach back out to the DM to make arrangements.
Customer Answer
Date: 10/16/2025

Complaint: ********

I am rejecting this response because: I already had to fix the issue. I didn’t have any breaks to even drive my car the damage was already done to my car

Sincerely,

***** *****
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oil change was performed on my newly purchased 2019 ***** Civic by Midas on June 3rd, 2025. On September 24, ************************************ the evening, my car consistently kept alerting me of low oil. Upon arriving home, 5-7 minutes after the initial low oil alert, the oil had poured out from the bottom of the car onto the garage floor. When taking it to Lindsay *****, where the vehicle was purchased, it was discovered that the drain bolt had been missing and that the loss of oil resulted in enough damage to the engine to where a replacement was necessary.
Business Response
Date: 10/09/2025
The District Manager has already been in communication with the customer. We performed the oil change over 3 months ago on 6/3/25, and the car was driven ***** miles. This is nothing we caused. If we would not have properly replaced oil drain plug, the vehicle would not have gone almost ***** miles and customer would have had some signs of a oil leak within the 3 month period.

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Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.