Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 113 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcribed Via Ohio AG] The consumer took her vehicle to the supplier for a catalytic converter that it was defective. They replaced it and the engine light came back on again. She had to go 4-5 times just to be told they did not have enough workers or equipment to make repairs. ***** ******* *** ****** **

  

  Business Response

  Date: 10/30/2025

  Unfortunately, customers 13 year old vehicle is having
  multiple exhaust issues that need addressed. All we can do is pull codes and repair the one
  the vehicle computer is telling us at the time of visits.

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into Midas because of a rear passenger side noise, no dash lights were on. When the car was returned to me, several lights (ABS, TCS, steeringwheel, air bag) were on, and the car was losing engine power. I took it back to Midas, they claimed the part causing the noise damaged a sensor, which prompted me to believe they damaged it as the issues were not present prior to taking it to Midas, so I took my car to a VW dealership, and they stated "The way that the sensor is cracked it does look like impact versus rust." & "The sensor however the technician and I are more confident they caused".

  

  Business Response

  Date: 10/29/2025

  We did FRONT struts and control arms. VW is stating the REAR ABS sensor needs replaced. We did not work on the rear of the vehicle. 

  Customer Answer

  Date: 10/29/2025

  
  
  Complaint: 24074411
  
  
  
  I am rejecting this response because:
  

  The car was brought in for a REAR passenger side noise, cause was stated to be "back plating" on brake pads, which was removed by Midas on the REAR of the vehicle. Additionally, the need to replace front struts and control arms was misrepresented as a larger issue than it truly was, especially considering that the REAR struts, the area of the vehicle which caused the original complaint for bringing the car in, has a much more severe issue.

  
  
  Sincerely,
  
  
  
  Clint M******

  

  Business Response

  Date: 11/03/2025

  DM left a message for the customer to call me. DM looked through the invoice and our DVI. The rear Coil springs were broke. Customer had an issue with a sensor in which we told him about and quoted to replace. Everything is documented on our Digital Vehicle Inspection (DVI) that was sent to customer. 

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2011 Volvo XC90 for a repair it turned out to be the ac compressor and tensioner. I also had a previous repair on my power steering pump. I took it back shortly after the power steering pump repair for yet another repair to the power steering pump. Last repair they kept vehicle for quite some time.
  
  I took it back shortly around 2-3 months after tensioner repair for again needed another belt tensioner repair. This repair in which I was assured is completed with new parts and never used. They stated trouble in getting parts for vehicle. The repair ended up taking over 3 months to complete.
  
  I got into my car and recently around 3 weeks ago and again something went wrong, sounds similar to my tensioner going bad. I took it back as soon as I heard the noise as it is now something that I am familiar with, I also believe the power steering pump is going bad again, making noises when turning steering wheel etc. I dropped it off and it has been at Midas for 3 weeks. Last time it was parts they could not get. This time I was told that the main guy to work on it had been out. Never have received a call for any type of update. I called expecting them to say they are waiting on parts. I was also told no one has taken a look at it even though my appointment was three weeks ago.
  
  I have taken this vehicle multiple times to Midas for repairs. The quality of work and lasting repairs are a joke. The only reason I return is life time warranties.
  
  I do not want the Midas Manager of Chillicothe to call me, I have dealt with them long enough, I would like to be contacted by someone higher up and or assistance to move my vehicle to another Midas and my warranty honored and my vehicle fixed.

  

  Business Response

  Date: 10/28/2025

  When
  we initially installed the power steering pump we told them it would need the
  rack replaced too because of all the metal in the system. They denied the rack, documented on signed RO. That was in march of 2024. So then in February,  we warrantied the power
  steering pump. Its back again and the pump is full of metal again. I've got a
  new estimate built its going to need the pump & the rack & pinion in
  order to correct the issue, otherwise the pump is just going to continue to get
  burnt up. 

  Customer Answer

  Date: 10/28/2025

  
  
  Complaint: 24060534
  
  
  
  I am rejecting this response because: I was never informed of the rack and pinion being bad. I have replaced every single part that they recommended to me to be replaced. Why would I reject the rack and pinion to be replaced? I have spent over $8,000 in repairs with Midas, what is another $1,000 or whatever the cost of the rack and pinion. If I was told I would have accepted this as I did with all the rest of the issues.
  
  
  
  Sincerely,
  
  
  
  Glenn L******

  

  Business Response

  Date: 10/28/2025

  On the original signed invoice (198614) dated 3/8/2024, it is documented customer declined replacing the rack. Nothing more we can do here, we are not responsible for the rack still needing replaced and the PS pump failing a second time due to the rack issue. 

• Initial Complaint

  Date:10/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-10-25, I took my car to Midas in Perrysburg, OH for an oil change and front brake inspection. During the inspection, it was determined the front brakes (rotors and pads) needed to be replaced. No other problems were noted during the inspection. After the repair, the technician informed me "There was a lound clunking sound while backing the car out and the passenger side axel broke". He said the manager would call in the morning as the car was not drivable.
  The manager did not call. I called him. After multiple conversations, I did not feel comfortable with Midas repairing the car.
  It was towed to another repair shop.
  Inspection notes from the repair shop: Vehicle dead incoming from tow truck. Engine starts with jump pack.... Right front axle bar was knocked out of CV, likely from hitting the rotor/ hub too hard and the center bar was unseated from the inner circlip. Can be reinstalled but recommend new axle assembly with alignment.
  Drivers front axle was dislodged as well but could be reassembled. Passenger side missing cv balls.
  When I picked the car up from the new repair shop, they stated the axle had definitely been broken by the previous techican, not from wear and tear.
  Also, I was never told by Midas about the drivers idea being dislodged. This could have resulted in a serious accident have it broken while I was driving the car.
  I contacted the district manager a couple days later. He said, he would contact that Midas & get back to me. When I had not heard from him after a few days, I called the corporate office & was told someone would contact me within 1-3 business days. No one from the corporate office has reached out to me. The district manager called over a week past our original talk. I was at work & left a voice mail when I responded. No return call.
  In conclusion, I had to spend an additional $609 plus towing cost, that should not have been needed. Or should have been repaired by Midas at no cost to me.

  

  Business Response

  Date: 10/20/2025

  On 9/10, customer came in for oil change and check front brakes. We performed the oil change and replaced front pads and rotors. While tech was test driving after the service, the right front half shaft failed. This is nothing we did or cause, this was normal wear on a 2009 vehicle with over 260,000 miles. Unfortunately, it failed while we were test driving, but this does not make us responsible for the repair. 

  

  Business Response

  Date: 10/23/2025

  It dislodged because it failed from normal wear. That is what happens when the half shaft fails. We gave customer an estimate to repair same day, customer declined. This is noted on the signed RO. We are not responsible simply because it failed while we were test driving. 

  Customer Answer

  Date: 10/29/2025

  
  
  Complaint: 24036038
  
  
  
  I am rejecting this response because: the driver's side issue was never communicated to me by Midas.

  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13 at 10:00 am I had appointment scheduled at Midas for an oil change. I also told them I think my car need break pads because I hear it grinding when I press down on the pedal. The guy blatantly said my car didn’t need break pads etc from looking at it and my tires were bad so that is probably the problem. I bought 4 new tires and still had the same issue. I called Midas and told them my car is still making the same noise and the worker said I would need to bring my car back in so then can do a deep inspection of my car and charge around 120. I told them I know what it is it needs break pads but again they denied what I was saying. I scheduled an appointment to take it up there but didn’t make it to the appointment this past weekend. Today October 10th around 8:30 this morning my break went completely out. Luckily I was able to not hit another car and pull over safety. I called Midas and told them because of there carelessness I am stranded with a kids and had to take off of work because of something they should’ve done weeks ago. He then told me I can bring it up to go through and inspection but they didn’t see anything. I decided to take my car to get another opinion from another shop. The guy literally said you can see this and it’s metal to metal and now that they didn’t just change the pads you have more issues that needs to be completed. Now I am spending more money out of my pocket because of Midas and the carelessness. Being a woman I put my trust into this company and they failed me and I will NEVER RETURN AGAIN.

  

  Business Response

  Date: 10/14/2025

  I reached out to the customer this morning and
  left a voicemail when he calls back I will see what is going on, and try to get
  him in to another shop to get the brakes looked at. 

  

  Business Response

  Date: 10/16/2025

  Not much more we can do here until we have the opportunity to inspect the vehicle. Customer was in the Midas location with the service request for an oil change. We did not do any brake repairs. customer will need reach back out to the DM to make arrangements. 

  Customer Answer

  Date: 10/16/2025

  
  
  Complaint: 23998781
  
  
  
  I am rejecting this response because: I already had to fix the issue. I didn’t have any breaks to even drive my car the damage was already done to my car
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB transcribed via Ohio AG}
  States Valvoline Charlotte Stripped drain plug/pan and is trying to blame them for damages.

  

  Business Response

  Date: 10/24/2025

  Last LOF we performed was on 5/16. If we stripped the plug when installing, customer would have had oil leaks. 

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change was performed on my newly purchased 2019 ***** Civic by Midas on June 3rd, 2025. On September 24, ************************************ the evening, my car consistently kept alerting me of low oil. Upon arriving home, 5-7 minutes after the initial low oil alert, the oil had poured out from the bottom of the car onto the garage floor. When taking it to Lindsay *****, where the vehicle was purchased, it was discovered that the drain bolt had been missing and that the loss of oil resulted in enough damage to the engine to where a replacement was necessary.

  

  Business Response

  Date: 10/09/2025

  The District Manager has already been in communication with the customer. We performed the oil change over 3 months ago on 6/3/25, and the car was driven ***** miles. This is nothing we caused. If we would not have properly replaced oil drain plug, the vehicle would not have gone almost ***** miles and customer would have had some signs of a oil leak within the 3 month period. 

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was Wednesday October 1st Took my 2018 Jeep compass in for noises that were coming from the front end of my vehicle they said they would visually Took a look to see what the issue was Contacted me and said it was the sway bar which they fixed and when I picked up my vehicle they said they could not pin point where the sound was coming from The sound was there as if I had never taken it in and took it back on Saturday October 4th 2025 for them to make the situation correct and was told to bring it back on Monday October 6th for the tech who worked on to look at it and they wanted to charge me another ***** dollars which was at a "discount" to fix what the issue is If they couldn't pin point the issue work shouldn't have been done saying this would fix the issue

  

  Business Response

  Date: 10/09/2025

  Documented on the Digital Vehicle Inspection that was sent to customer - "Rear sway bar links. The ** link is also loose. We should replace all sway bar links first. I'm not ruling out the struts but would like to see the links replaced first as we know for sure they're loose." the manager will make contact with customer to work on costs. 

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2025 I took my truck to Midas auto service for muffler repair. They said the exhaust manifold gasket was bad both upon changing the gasket and bolts out of the head they drilled a hole in the right side of the cylinder head at that point they repairedit the cylinder head and everything else except for the left side. They asked me if I wanted the left side done. I said yes, but I don’t hold rolled in the head. The manager told me they wouldn’t drill a hole in the head. They would have a special piece to retract the broken bolt if they foundany I told them to go ahead a call back from them later said that head was bad because they broke an easy out in the head I would have to replace the head at that point. I had no choice but to get the head replaced so I could get my truck back they give me a list parts that I purchased from ******** that had the gasket and the bolts and drop them off. They called me and said that head was badthat it leaked and I needed to replace it at that point. I told him I would take it back and exchange the head at ********. ******** did a good job they replaced it and the gaskets and the bolts and I took it back once more to Midas. That second time I took it was put together by them and said the head gasket was bad so they purchased an OEM head gasket and said it didn’t leak anymore atthat point they said they could not get my truck started. It would not start they replaced a map sensor, which wasn’t it and we’re still working why it wouldn’t start. I went over to the shop and it was in pieces parts everywhere and they said it was on hold right now because their mechanicwas sick and would be out until the following Monday the following Monday they said they found bent push rods, they’re going to replace the push rods and try to start it. It still would not run went over again a few days later and they said they had a master mechanic. They’re working on it and that they ordered a new head and push rods awaiting parts

  

  Business Response

  Date: 09/26/2025

  We have customer in rental and vehicle is being repaired. 

  Customer Answer

  Date: 09/26/2025

  
  
  Complaint: 23872328
  
  
  
  I am rejecting this response because: I am awaiting warranty paperwork for work that was complete after I receive the documents and make sure there are no issues with the truck. I will re-look at it
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/06/2025 They completely caved in my latch after I told them how to close the door 1. I provided the information on how to close the door 2. He proceeds to SLAM my door THREE times 3.i confront them about it he says I forgot to tell them My door latch is caved in now so I want money to fix the problem THEY BROKE. If this doesnt get fix Im going to fight with legal authorities Thank you.

  

  Business Response

  Date: 09/12/2025

  ***** has welded the metal on the door and taken care of the customer.  ***** reached out right away and scheduled an appoint to repair the door.  Door had prior damage.