Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 109 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  901 Conant St Maumee, OH 43537-2842

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1102 S Main St Bowling Green, OH 43402-4733

  
• 

  Midas Auto Service & Tire Experts

  2730 Town Center Dr NW Kennesaw, GA 30144-4938

• 

  Midas Auto Service & Tire Experts

  967 Central Ave Albany, NY 12205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my 2016 f150 started acting up on 6/4/25 i got it toad to Midas located at **************************. So the problem seems to be the fuel pump witch was what I was told because it started up for at least 4to6 seconds before it actually cranked over and started running then its all of a sudden it just stops running. So my thoughts is to get it toad to Midas immediately now keep in mind my mileage was at ******* when it got toad there. So when my truck got there after being toad they asked me what was the issue i said Im not sure but I went into detail about what the truck was doing and so the guy that toad my truck told ***** or **** that it sounds like I need a new fuel pump. So I asked them to just make sure they do a full diagnosis to figure out whats causing my truck to act the way its acting. They gave me the ok that thats what they will do so a few days later the gave me a call saying i need a new battery and fuel pump I said ok the fuel pump but not the battery because it still had like 62% life left so they being working on the truck witch took about two weeks but within those two weeks something else was needed like I had to give them both my keys to the truck so they could reprogram them they replaced the air filter, they also said they had to do a PCM test and a reprogramming of the control module. so it finally got to a point where they said they cant figure out why the truck is still acting up even after replacing the old fuel pump and trying two other different fuel pumps so they tried getting other mechanics to figure out the issue and still couldnt figure it out so I got my vehicle toad to **** dealership on ***************** 6/27/25 which its where the vehicle is currently at. They ended up putting a new battery in the truck and ran a full diagnosis only to tell me that I still need a new fuel pump and that my engine was locked up so they said i need to go back to Midas to see why the engine is locked. And why my mileage is now at ******* .

  

  Business Response

  Date: 07/30/2025

  He came in and requested a fuel pump. We did inspect it first, we ended up replacing the fuel pump, fuel pump module, fuel filler neck, and fuel filter which at first was $3,400 . The engine was still not receiving fuel, so we replaced the pcm and had a mobile programmer come out who also said it had a pcm issue and they programmed the new pcm. For the pcm issue we gave him that for free, almost ***** dollar discount. Vehicle was there 3 weeks, it took the programmer 2 weeks to come out which we communicated with the customer. The vehicle still would not start and he wanted to towed to the dealer. We told him we were still inspecting it, he didn't care so we billed him for what we had done. He got to the dealer and they put a battery in it (which we recommended) and they condemned the engine and wrote his mileage down for ******* miles. The customer calls me and we meet at 511 on Friday 7/18 to discuss the problems.
  He blamed us for the engine issue (which a fuel pump would not cause nor a computer). He then blamed us for having the wrong mileage down even after I show him we have pictures in our digital vehicle inspections from the last two times his truck was here with the correct mileage. I priced out an engine for him at the dealers request, it came to ****** dollars I gave him a discount to get it down to ***** before tax. The dealer quoted him ****** before tax for an engine. So we gave him a deal for $11,000 less. Nothing more we can do here, we replaced the fuel pump per customer request. We are not responsible for other existing issues, though we did go above and beyond to assist customer by replacing the *** ($***** value) at no cost. 

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26/25 my car dashboard was showing numerous of things that could be wrong with the car. I got it towed to Midas because the steering wheel locked up and the car was not moving. Midas did an diagnose test and said it was the battery and alternator which costed $1,365.22. The same night of the 26th while driving to work the car engine started to overheat and I had to get the car towed to Midas again. 3/4/25 I picked up my car I purchased a new water pump, head gasket, and several other parts ($5,151.89). When I got into the car I noticed that the car engine light was on. I told ****** *** about it and his lead tech ** came out to look at it. He stated "He drove to car for 45 minutes and didn't see any lights come on." He was able to reset the light. After leaving Midas, when I completely turned off the car a noise was coming from under the hood like a loud fan and I also noticed leaks coming from under the car. I had to go out of town for a few days & left the car in Ohio. When I returned from my trip, I took to car back to Midas on 3/10, ****** *** was able to fix a clip that was causing the leaks. I also told him about the noise under the hood and that the check engine came back on. He stated "his lead tech ** was not available and wanted me to bring the car back." On 3/11, the car would not start. The battery voltage kept fluctuating like they sold me a bad battery. I called Midas and spoke with ****** ***. He stated that "I needed to get it towed to get it checked out again." That's when I wanted a refund. On 3/15, was my final phone call with ****** *** about wanting a refund because the car was not completely fixed. He stated "He would have not released the car if it wasn't." I was from out of town and on a work assignment when all of this occurred. My car was transportation! Because of this, I had to tow the car twice, spend 1000s of dollars to get my car fixed, take a Uber multiple times, & purchase a rental car. I also had to purchased a new car.

  

  Business Response

  Date: 07/29/2025

  Initial Visit (RO #******): 
  The vehicle was towed in due to having no power.
  Upon inspection, we replaced the battery, alternator,
  serpentine belt, and tensioner (the latter was not charged to the
  customer).
  The customer was clearly advised that the water pump
  was leaking and that it should not be driven until repaired. She declined
  this recommendation at the time.
  The vehicle was fully operational and drove out of the
  shop.
  
  Follow-up Visit 8 Days Later (RO #******):
  The customer returned after driving the vehicle
  despite our warning, reporting overheating and poor performance.
  At this point, the water pump had failed, and damage
  to the engine’s components had occurred. We replaced the water pump,
  cylinder timing kit, and spark plugs.
  
  The customer made multiple calls demanding a refund.
  Our manager offered to tow the vehicle back at no
  charge, inspect it, and replace the battery again if necessary—this was
  declined by the customer.
  The customer explicitly stated her intention to trade
  in the vehicle and refused further assistance.
  
  

  Customer Answer

  Date: 08/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The morning of 2/26 I got the car towed due to the car not working. Midas did put in a new battery and alternator ($1,365.22). The manager told me the car will be drive able. The night of the 2/26 I was having car issues again I towed it to Midas. I told them to fix the car because I trusted they would do the right thing. Only to get the car returned with the check engine light on and the car making a loud noise under the hood when the car was completely turned off. (It should not be making any noise if it turned off) and I saw leaking coming under the car (March 4th). I did not feel comfortable driving the car out of town so I purchased a rental. When I returned from my trip I took the car back to Midas because car was not fixed (March 10th). I should have not had this many issues after purchasing parts that were expensive! ($5,151.89) I expected the car to be completely fixed after doing so. I also did not tell them I had to buy a new car because of this. Midas is ripping their customers off for not doing a good job of fixing cars. I am asking for a refund. 
  
  
  
  Sincerely,
  
  
  
  ********* ****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this mechanic to check out my brakes. The car shook when I applied the brakes. They told me that my front rotors needed replaced, which I expected. They also said they need to replace my rear drum brakes, which made me suspicious. I asked if they measured them and they were sure. The bill was going to be over 800 dollars. They seemed evasive so I declined the repairs and paid ***** for their 'inspection'. I took it to Highland Tire in *************** and they said the drums were fine but my rotors needed fixed. 300 dollars total, much cheaper. Midas in ******************** just tried to throw the kitchen sink at me to get extra money. I want a refund of my *****.

  

  Business Response

  Date: 07/24/2025

  One drum had heat scores and was recommended due to pulsation felt on test  drive. It was a suggestion to replace since we would have up on the lift replacing the fronts. Customer had the option to decline the rear and just do the front, customer opted to decline all. Nothing more we can do here, we stand by our inspection and recommendations. No refund will be issued. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Midas #224 in Columbus as we were making a six week trip across the country. We described our shaking and shimmering issue, utilizing our warranty from our purchase of front brakes and rotors at Midas of Port St Lucie, FL invoice ********. We made 8:00am appointment for June 3, 2025.
  *******, the Manager at store #224 upsold us on “better quality” rotors.
  They proceeded to lift our van incorrectly, bending the frame and step on the passenger side.
  Evidently the control arm on the left side needed to be replaced. We have now been at the shop for 7+ hours. The part would arrive the following day. We had to get a hotel for the night and have them drive us to the hotel cost was $142.28.
  Check out at 11:00 and tried contacting the store, the Manager and the Regional Manager with no answer of any kind.
  They finally contact us declaring the van was ready. We paid $1,430.50.
  Heading to Colorado to resume our trip, once a ways on the freeway, the van is making terrible sounds. We contacted Midas store 224 and it took numerous attempts to reach anyone. Finally, **** helped us and made arrangements for Midas in Glenwood Springs Colorado to see us right away.
  Columbus Ohio did not tightened down the control arm properly! It could have been a very bad situation. Continuing our trip, the sound of the brakes was unbearable. We’ve now had to change our plans. We are visiting our mother in Silverdale WA and have the brakes checked and
  Also a screeching noise on the front right side of the vehicle when making a right turn. ***** discovered we had warped rotors installed in Columbus Ohio! Never could figure out the right side screeching. Maybe from the lift damage in Columbus

  

  Business Response

  Date: 08/11/2025

  Our national warranty worked in this situation. We understand the frustration, but customers vehicle was repaired at no additional cost to the customer. 

  Customer Answer

  Date: 08/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Midas is not taking responsibility for:  

  Hotel room

  Communication was completely non existent.  
  No calls were answered for hours

  Not only calls to the Midas Store 224, but not one called from management or Regional management.  They claimed they had phone problems,

  We have now wasted 2 days of our scheduled cross country trip

  Neglect and endangerment. The vehicle was released to us in a very unsafe, unbearable driving condition. This was discovered at the Colorado Midas location, where we learned the control arm was not tightened!  Wow!!!

  There was damage to our vehicle as Midas 224 lifted our vehicle incorrectly and bent the passenger side step. There was damage.  Brandon, the manager used a 2 x 4 and a hammer to flatten it back.  This damaged the opening compartment to the storage for our jack and tools under the passenger seat.  Is there even more damage????

  There was NO peace of mind in our travels until the Silverdale WA Midas re did everything as we were also informed that we had received damaged rotors/pads at Midas Store 224.  Steve at Silverdale was awesome and has communicated with us after the service to make sure we were satisfied with his work.

  In regards to the warranty, we were convinced to purchase “upgraded” rotors/pads for $1,400.00.  Those were the damaged items Steve fixed in Silverdale. 
  

  Our safety was compromised, our trust in Midas was diminished by the service and inability to communicate and our scheduled cross country trip completely changed!

  7 months be for arriving at Midas 224, we had new pads/rotors at Midas in Florida.  Squeaking began on our way to Ohio. We scheduled our appointment for a diagnosis.  Did we actually need new pads/rotors in the first place in Ohio!  experienced, were we just “upsold” on the need for new, upgraded items?  Maybe to boost sales?  After being told by Manager Brandon and Seth, Store 224 is the most productive Ohio!  We also understand there was a very dramatic change of management at Store 224  The previous Manager had been there for an extremely long time. In our 8 hour wait in the waiting room, numberous customers entering the location were baffled that Brandon had taken over with “Why?”

  I respectfully decline any offer from Midas that doesn’t include, the $1,400.00, $150.00 for the hotel.

  I believe we are due $1,500.00 in pain and suffering.

  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 08/12/2025

  The DM offered to refund customer $150 for the hotel room. Customer declined stating the offer was an insult. We have no problem reimbursing customer for hotel as part of out national warranty. Customer will just need to submit a copy of the hotel invoice and we can get a check sent out USPS. 

  Customer Answer

  Date: 08/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This is an unacceptable offer. There has been much time, effort and frustration trying to come to a reasonable agreement with Midas taking responsibility for their business practice regarding our case.

  Social media sharing on all platforms, pursuing legal aid/ class action, correspondence with the Attorney General, Chamber of Commerce, etc are the additional choices in my pursuit for justice and fairness!  We are average retired citizens with a strict budget like a majority of the country. The one thing we do have is time, and persistence.  If need be, I will move ahead   to bring this to the attention of the consumer, doing my part to prevent this from further victims.  
  

  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late march took my car to Midas the manager at the time ***** said he would take good care of me and wanted to earn my business. Had car towed to midas. My power steering wasn’t working so he fixed rack and pinions and alignment. Cost was $1530. 51 days later the power steering again wasn’t working instead of fixing it correctly under warranty. they said power steering column went and they need 2k to fix it and was different issue. The car isn’t even worth 3500 in power steering repairs and parts. My friend and I took car from Midas who wasn’t too friendly to talk to us. He took it to local mechanic and we got part from parts yard for $194, he advised me because Midas put rack in crooked it caused steering column to go and they should have fixed this correctly for you instead of trying to rip you off. He also noticed wheel bearing needed repair that my wheel was about to fall off. Another neglect of service from Midas. They only care about ripping you off. All I asked was Midas was to refund some of the labor and parts because I had to go out of pocket to fix something they should have taken care of because of their negligence. I went to corporate filed complaint and whoever is in charge of stow has decided not to take care of this problem because I had to have someone else fix their mess. I wouldn’t have had to had you not decided to rip off your customers and not fix their car so they can drive it.

  

  Business Response

  Date: 07/03/2025

  On 3/27/25, customer was in for "Power steering binding." We inspected vehicle and found needed a new rack, steering column, and front end work. Customer approved the rack and declined front end work and steering column. Customer returns on 5/20 with request "power steering tight." We inspect the vehicle and again estimate the steering column, customer declines. On 7/2, customer sends me invoices from an auto parts store dated 5/21 for a steering column and a wheel bearing, wanting reimbursed, stating we installed rack wrong causing the issue. NO, we told you it needed a new steering column when we installed the rack. The wheel bearing is normal wear, and again, has nothing to do with us replacing the rack. No refund will be issued  simply because customer opted to have a used column installed at a secondary shop for a lower cost. We do not deal in used parts. 

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: 23542748
  
  
  
  I am rejecting this response because: it did not need steering column on the initial appointment.  The put the rack in crooked which caused steering column to go per the mechanic I took it to   To repair it correctly.  They are lying.  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue began approximately April 11th, 2025. I took my car to Midas, they were going to change my glow plugs. They determined that one of the glow plugs had disintegrated and for over two weeks tried to get it out. Finally, the stor in Newport Ky, informed me it would be better just to swap the motor. I agreed, and had an estimated cost of $3150. One month later the garage door had a piece of glass fall out and damaged my car. They did agree to replace the trunk lid, but it is not the same trunk lid I had. Now there are scratches all over my car that were not there before, and even gouges. This will take more than a paint job to fix. After another month of waiting for my car to be fixed, and about $1000 more in charges, they finally said it was ready. The store did discount the charges, down to $3700, but refused to give me my car for the $3100 promised. After waiting for it for 2 months, they should have given it to me for free. I've had the car now for about 3 weeks, and the motor is smoking, so it will be returning to the Midas store, because I was told the motor has a 90 day warranty. Yet I have no paperwork on the motor itself, and no clue where it came from or anything.

  

  Business Response

  Date: 07/01/2025

  We have the vehicle and will inspect and determine the issue. 

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: 23535364
  
  
  
  I am rejecting this response because:
  
  The reason you currently have the car is not the original complaint I am requesting review upon. The current issue is being covered by the 90 day warranty I was told I have, since the motor was replaced. 

  I do not have any paperwork on the used motor which I need for potential future issues. I have issue with the amount charged for the replacement of the motor, because it was not what I was originally quoted, nor was it what I told the store manager I could afford. 

  I was also without a car for 2 whole months. A full 60 days. I had to borrow cars, get rides, spend money on bus fare. 

  On top of all that, I now have to spend time and money getting my trunk lid replaced, because the one I have does not look like my original trunk lid. I also have to find a body shop near me to repair the damage by the garage door window. 

  I am seeking compensation for these issues. 

  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 07/01/2025

  Not sure what customer is rejecting. We have the vehicle back and will determine the issue they are having. 

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for an oil change on 06/20/2025 and was told that it couldn't be completed because the oil pan cap was damaged therefore couldn't be put back in. It was claimed to be a factory defect by the technician. I was required to tow the car to ****** and they told me it was damaged by over torquing the cap and had nothing to do with it being a factory defect. This repair is going to cost me $600+ because of negligence on Midas' part. ****** says they see this a lot from shops like Midas and showed me where the actual damage occurred. I simply would like to be reimbursed for the damage Midas has caused and move on with my business and go elsewhere in the future.

  Customer Answer

  Date: 06/23/2025

  The location of the store is as follows:

   

  *********************************

  

  Business Response

  Date: 07/07/2025

  ** and customer came to an agreement, a $350 refund is being sent to customer USPS. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2/202 4Midas manager ***** ******* stated my ** hose was fixed. I was told my ** lines had a hole and needed to be repair. To remove and replaced the hose cost $444.49. To repair splice suction line rubber hose it cost $154.49. On 8/9/2024 Midas manager ***** ******* recharged the ** and it cost $189.99. Fast forward it hasnt been a year yet and my ** goes out again. On 6/12/2025 I took my car to Midas and was told I needed a new hose coupler now. Once replaced I took it to be recharged and it still had a hole in it. I took my car back on 6/13/2025 and was told now I need a whole new ** hose the cost would be $485.99 and to recharge my ** $189.99. I called corporate and spoke to ****** ********* not understanding why I am constantly paying all this money for my ** and it has not been a year yet. I was told there was no way they could have known it was the ** hose. On 6/16/2025 I dropped my car off to another shop and was told Midas did a horrible job with fixing my ** hose and kept putting clamps over the holes. I was charged $626 to at this other automotive shop. This whole time Midas was overcharging me and rigging my ** hose so I could spend more money.I will upload pictures below.

  

  Business Response

  Date: 06/18/2025

  August of 2024 an AC line was replaced and a coupler was used to repair the other line that was not available.  On 6/12/25, sop gave customer an estimate to replace line that  was repaired last year (due to not being available) and now leaking.  The estimate reflects a credit in labor since the repair did not hold.  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23481802
  
  I am rejecting this response because:
  I was told and charged for the actual AC hose to be replaced and was told it was replaced not just patched up. A credit does not mean anything after I spent over $1000
  Sincerely,
  
  ********* *********

  

  Business Response

  Date: 06/20/2025

  Per the copy of our invoice submitted, and customer even highlighted, they were only charged for a coupler to repair and not the actual hose that we could not get. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a catalytic converter replacement that was not done and company refuses to fix the problem.

  

  Business Response

  Date: 06/16/2025

  Vehicle has 2 convertors. on 7/22/24, we replaced  the bank 2 convertor. When customer returned 4 months later on 11/14/24, bank 1 convertor now needed to replace. This is nothing we caused, this is normal wear. Nothing more we can do here. 

  

  Business Response

  Date: 06/19/2025

  We dealt with customer back in January when this was a Midas complaint and nothing was ever mentioned about having one of the 2 just recently replaced. The Midas complaint was - Paid to have catalytic converter replaced and it
  was not replaced. We replaced 1 of the 2 convertors almost a year ago because it was faulty. 5 months later the second one now needs replaced. If customer had one of the 2 previously replaced before initially coming to us in July 2024, then they should have taken it back to that location for possible warranty work. Nothing more we can do here. We replaced the convertor that needed replaced a the time. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to shop for repair and told the guy who picked up the phone Iit could be the antonator and the shop called me the next day to inform me that my car might need battery replacement i said ok you can changed it and he called me back on the afternoon to inform me that my car fuel pump needs to be replaced i said ok ones again replace it, he called and he called me 3rd time saying that my car needs module Assembly replace Very time he calls the repair price goes up all came to total Repair cost $2078.96 he called me the next day to pickup my car i went to the shop made payment pickup my car key started the car and I start back up some issue pop up battery no charging i call the guy he came up took car inside shop came to me few minutes later said I need antonator replacement with $700 plus what I have paid and I told the guy I'm happy with result now I'm feeling for refund of $2078.96 in total.

  

  Business Response

  Date: 06/10/2025

  Vehicle came in No start. We replaced the starter and vehicle started. Unfortunately, this 9-year-old, *******+ mile vehicle has multiple issues and also needs the alternator replaced. This is nothing we caused, or could have known until we got the vehicle to start. ** has spoke to this customer multiple times. We are not responsible for multiple issues. We repaired the the no start issue the vehicle initially came in for. No refund will be issued for repair requested and performed, and solved issue. 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Abou ******