Auto Services
Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Complaints
This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 196 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 22, 2025, I had new tires installed at Midas Store #202 (2087 Riverside Dr, Columbus, OH). The next day (May 23), while driving approximately 75 mph eastbound on I-90 near Cleveland, the front driver-side wheel detached from my vehicle. The truck dropped onto the rotor and veered onto the shoulder. Thankfully, no injuries occurred, but it was a dangerous situation involving highway traffic.
I called AAA, and the vehicle was towed to another Midas location in Akron. That location confirmed that the spindle, rotor, and rim were damaged due to the wheel detachment. Midas covered those repairs and reimbursed the $350 tow, which I appreciated.
After retrieving the vehicle, I noticed a transmission fluid leak. An independent mechanic later determined the leak was not caused by the incident but was a pre-existing issue, so I am not requesting compensation for that.
This complaint concerns the failure of the initial installation. The incident occurred less than 24 hours after the tires were installed, and the damage caused was significant. I believe a proper installation would have prevented this.
Resolution Sought:
A full refund of the tire installation service, as the issue was caused by improper installation.
A written apology from Midas corporate acknowledging the seriousness of the incident and the failure in service.
Business Response
Date: 06/05/2025
Tell us why here...On 5/22/25, we
installed new tires for the customer. The following day, while driving on I-90
near Cleveland, he claims the driver-side front wheel came off at 75 mph,
causing the vehicle to veer into the shoulder. The vehicle was towed to the Midas on Ghent Rd in Akron. That
shop covered the cost of repairs and the $350 tow.
****
is now requesting a full refund on the tires and installation, reimbursement
for the tires, and a formal written apology.
Here’s
what we know:
Our security footage confirms the technician properly
torqued all lug nuts using a torque wrench while the vehicle was still
partially supported—done correctly by the book.
The Akron Midas replaced any components affected by the
incident, and there is no damage to the body or undercarriage. The car
never hit the ground.
The leak the customer later reported was inspected at
our Henderson Rd location. It was determined to be from a severely rusted
transmission pan, consistent with wear on a 200K+ mile vehicle from
Canada/Ohio—completely unrelated to the wheel issue.
During my phone call with the customer, he admitted he hit a pothole at 75 mph, which would absolutely explain the
shearing of the studs and subsequent wheel detachment.
His own mechanic confirmed the leak had nothing to do
with the prior incident.
Bottom line: Customer got a full repair and tow covered based on a situation that doesn’t point to
any negligence on our part. We’re not offering a refund, tire reimbursement, or
additional compensation.Customer Answer
Date: 06/05/2025
Complaint: ********
I am rejecting this response because:
While the technician may have appeared to follow protocol, the fact remains that the driver-side wheel detached less than 24 hours after installation while driving at highway speed. This is not a normal or acceptable outcome and strongly suggests improper installation or torque failure, even if unintentional. Properly installed wheels don’t shear off from a single highway bump, especially with no preexisting damage to the studs or hub noted prior.
Their claim that the vehicle “never hit the ground” contradicts the reality: photos show visible damage to the rotor and components that contacted the road. The vehicle veered across the lane shoulder, and I narrowly avoided a serious accident. That Midas covered the repairs implies acknowledgment that something went wrong.
I do not dispute the later transmission leak was unrelated, nor do I blame Midas for preexisting vehicle issues. My request is solely related to the immediate and dangerous failure after the tire installation. I believe a refund for the installation service and an acknowledgment of the incident is a fair and reasonable resolution.
Sincerely,
**** ******Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Less than a month ago I took my 2018 ***** Trax to have its turbo replaced and oil cooler. After service was completed the car was having power issues, along with a very loud flanking noise coming from the engine bay. I ended up taking the vehicle same day after the service was completed to trade in the vehicle. After trading in the vehicle I took the new vehicle to the same shop to have my pads replaced. Upon completion of service the shop notified me that the calibers were having issues and to order new ones. Driving back home from the shop it was grinding the entire way. Upon arrival to my destination the front passenger side caliber was smoking. Both vehicles were noise free before coming to Midas, but after the service was completed something was wrong with each vehicle. I am now sitting in a **** dealership waiting for my car to be repaired after Midas damaged the vehicle.Business Response
Date: 05/29/2025
We recommended replacing pads and rotors front and rear. We were unable to push pistons in on both front calipers. We brought the customer out showed him what was going on and told him he needed front calipers and the soonest we could get them was Wednesday. He said he needed the car and would have to bring it back. If he brings the car back in we can complete needed repairs. Customer was sent inspection and estimate.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/12/25, I took my car in to change the front brakes and a new belt added. I drove to Columbus and when I left to head back to Cincinnati, OH on 4/13/25, I became stranded on the highway due to the belt falling off the car. I had a friend come and pick me up, had my car towed to their address and had to take their car to Cincinnati for the week as my car set at their place. Throughout the week, I called the location that fixed the car in Cincinnati, and they advised to have the car towed back to Cincinnati. I advised that isn't possible since the car was sitting in Columbus, OH. I spoke with **** on 4/14 and he advised he would set up a tow to have my car towed to a Columbus, OH Midas for the repair. On 4/17, I called back and **** still had yet to set up the repairs and tow company. On 4/18, I drove back to Columbus and the car was towed to the Midas on 3209 E. Main Street on 4/19 at 10am. I called them at 12pm for a status update and they advised they ordered the part and would begin the repair. I called again at 4:30 and the individual that answered the phone was not aware it was suppose to be completed and they advised it would be done by 5pm. I arrived at the store at 4:50 and the car was still up being worked on. I asked if they test drove the car and they said yes, which was a lie because the car was still being worked on when I arrived. I received the car and after 10 minutes of driving it, the belt again fell off the car and I had to have it towed back to the Midas location. Since Midas is closed on Sunday, I then had to again, borrow my friends car to take to Cincinnati because the repairs were not fixed on more than 2 occasions and the job was completed half fast, only within 30 minutes on Saturday. Due to the inconvenience/lack of customer service/terrible repair work, I am requesting a refund of the original amount of 644 plus additional fees for the wear and tear on my friends car from driving it to Columbus and Cincinnati.Business Response
Date: 05/06/2025
We
did the brakes and a belt on the vehicle, the belt only made up 155 dollars on
the ticket. We changed the belt because it was making noise. The belt came off
a couple of days later and we paid for it to get towed to the Midas in
Columbus, and we apologized. Columbus put another belt on the vehicle and replaced the tensioner pully at no cost to the customer. Midas honored the warranty.Customer Answer
Date: 05/06/2025
Complaint: ********
I am rejecting this response because of the following: While I appreciate the steps taken by Midas, I am still requesting a refund at least for the belt plus labor, and an additional sum of $200 for the inconvenience and wear and tear on my friends vehicle since I had to borrow it to get back to Cincinnati and work to collect a pay check. I had to work with the Midas in Cincinnati to get the car towed to Columbus, when they wanted it to be towed to Cincinnati. Additionally, they did not contact the shop in Columbus until Friday and therefore caused delays with the shop in Columbus. Additionally, the car was towed to the Columbus shop at 10:30. I called back around 12:30 and the shop advised it was being worked on. I called again at 4:30 and the individual did not know the car was suppose to be worked on and only had 30 minutes to work on the car before they closed. I got to the shop at 4:50, the car was still up in the air after being told the car was ready. I drove the car not even 5 miles and the belt fell off the car again and had to wait for another tow. Since that was a saturday, the car was not able to be worked on until Monday and therefore had to use my friends car for another week. If the work was done properly the first time, and not being fed a false narrative, majority of these problems would not have occurred.
Sincerely,
****** *****Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My truck had been stalling intermittently since January of this year but it would start back up, They misdiagnosed the issue cause stalling with truck and put a fuel pump in and still had stall issues ...took it back, then they found after about a month the issue that was actually causing the the stall issue /no start issue was the Engine Control Module...If the *** is not sending the signal to fire the spark plugs, the engine won't start and to stall etc.... they installed fuel pump and did no pressure test to see if pump was bad and there was no documentation on my paper work anything was was tested related to fuel pump was bad they must have assumed it. s i spent ******* dollars for fuel pump that was not the problem...and now there are trying to charge me ******* to actually fix the problem...Business Response
Date: 05/05/2025
The vehicle was towed in as a no start and started after the pump was installed. So, the argument that the fuel pump was not needed is mute. There were other issues we were not aware of that the customer was but did not tell us. We have already gone above and beyond to assist the customer and replaced the Distributor ($473.99), Coils and connector ($439.08), and Diag time of 6 hours at $160/hr ($960) all at no cost to customer. This is a *********** vehicle with multiple issues. No other discounts, free repairs, or refunds will be issued.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,
My name is ******* **********, and I am the owner of a 2022 Mercedes-Benz GLB 250. I am writing to demand immediate accountability for serious engine damage caused by the gross negligence of your Midas location on Northside Drive in Atlanta, GA.
I brought my vehicle to your shop for a routine Service A oil change—something I’ve done consistently every 10,000 miles, per manufacturer guidelines. Just 3,000 miles after this service, my wife was driving the car when it suddenly shut off in the middle of the road. She could have been seriously injured or worse. This situation was not only dangerous—it was completely avoidable.
The car was towed to *** of Buckhead, where certified Mercedes-Benz technicians examined the vehicle and confirmed the engine shut down due to oil starvation. The vehicle was started without oil in the car. This catastrophic failure occurred after your shop performed the last oil change, and I have the documentation to prove it. My service records are complete, and I have never missed a required oil change. Midas was the last company to touch my car, and Midas is responsible for the damage.
Your company’s failure to take ownership is unacceptable and insulting. This is not a minor inconvenience—it’s a major safety hazard and a costly mistake that could have been prevented with basic professionalism and care. I am demanding that Midas take full financial responsibility for the damage to my engine, including all related repair and towing costs.
If I do not receive a response and resolution within 5 business days, I will escalate this matter immediately to the following:
• The Better Business Bureau
• The Georgia Department of Law – Consumer Protection Division
• Social media platforms and review sites to publicly share this experience
• Legal counsel to explore all options for compensation and damages
This is your opportunity to do the right thing. I strongly advise you to take it.Business Response
Date: 04/25/2025
FROM OUR DM, 4/23/25 - I
met with the customer at the Mercedes dealership yesterday. The Service manager
**** and the service advisor **** were in the meeting. They explained to the
customer that the engine has extreme bearing failure. That this could be caused
by a engine start without oil in the system. I asked could this be caused by
the following, dirt in the system, oil pump failure, extreme lengths between
oil changes. They said yes. They explained that this will not be covered under
the vehicle warranty.
I
asked what was the current milage of the vehicle. 81,659. The last time we
worked on the vehicle it had 78,030 miles on it. That’s a difference of 3,629.
The
dealership did confirm that the vehicle had the correct oil weight, oil level,
filter, and drain plug in it.
They
explained to the customer that the vehicle could have been started sometime in
its life with no oil in the vehicle and that’s what started the wear into the
bearings. They also explained to the customer that this could have happened at
any point in its life and not just the last oil change.
I
asked what is considered extreme lengths between oil changes as I was able to
pull every oil change the vehicle has had performed on it. They explained
anything over 10,000 miles.
Here
is every oil change the vehicle has had since it was made. I was able to pull
this information as the customer said it has only been to us or the dealership
for service.
11,850
34,172
45,291
56,472
67,058
78,030
First
oil change was at 11,850 miles. OVER DUE. Second oil change 22,322. OVER DUE.
Third oil change 11,119. OVER DUE. Fourth oil change 11,181. OVER DUE. Fifth
oil change 10,586. OVER DUE. Sixth oil change 10,972. OVER DUE.
I
am covering the oil change intervals as the customer sent me an email
explaining that they always get their services on time. They clearly wait way too long between oil changes which is a very clear path
to bearing failure. Oil will loose its ability to properly lubricate bearings
over time.
At
the end of the meeting the service manager and advisor explained that anything
could have happened to the bearings and they can’t explain it. But they did say
it looks like it may have been started without oil in the system at one point
in its life.NOTHING MORE WE CAN DO HERE. THE SERVICE MANAGER AND ADVISOR BOTH CONFIRMED THE POIL LEVEL WAS THE CORRECT WEIGHT, THE CORRECT LEVEL, AND BOTH FILTER AND DRAIN PLUG ARE INTACT. This is an internal issue NOT caused by us.
Customer Answer
Date: 05/02/2025
Complaint: ********
I am writing in response to the recent update dated 4/23/25
regarding the service-related engine failure on my vehicle. While I appreciate
the time taken to investigate the matter, much of the information shared during
your follow-up does not accurately reflect the details of my discussion with
the Mercedes-Benz service team.
During my meeting with the Mercedes service manager and
advisor, they specifically stated that the most likely cause of the bearing
failure was that the engine had been started during an oil change before oil
had been reintroduced into the system. They explained that this would result in
immediate metal-to-metal contact, leading to the kind of internal damage now
present in my engine. They confirmed that the oil was indeed put in after, but
the damage occurs the moment the engine is started dry.
Additionally, this explanation was verified by a certified
Mercedes mechanic in Jacksonville, Florida, who has encountered multiple cases
of engine bearing failure due to premature engine startups during oil changes —
a common and well-documented error in some repair shops.
To be clear, I am not disputing that the correct oil,
filter, and drain plug were used or that the oil level was correct at the time
of inspection. However, the evidence strongly points to the car having been
started before the oil was added, which is consistent with the symptoms and
timeline of the damage.
I would also like to address the statements regarding
overdue oil changes. I have consistently had my vehicle serviced by Midas for
the last four oil changes, and all services were performed within intervals
considered reasonable by both the Mercedes service manager and technician.
While some changes may have slightly exceeded the 10,000-mile mark, I was
assured these intervals were not excessive enough to be the direct cause of
catastrophic engine failure.
Furthermore, at no point did the Mercedes representatives
claim that oil pump failure, dirt in the system, or general neglect were the
causes. These were presented hypothetically by your DM. The only consistently
supported and repeated cause discussed was engine start-up without oil.
Given that Midas was the last company to service my vehicle,
and the engine failure is most likely due to improper oil change procedure
(starting the car without oil), I maintain that Midas is responsible for the
resulting damage. This has been documented by both dealership personnel and a
certified Mercedes technician. Photos and service notes have been made
available to support this conclusion.
I respectfully ask that Midas take full responsibility for
the issue and move toward resolving this matter appropriately.
Sincerely,
******* **********Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 15, 2025 at approximately. 5 pm I went to Midas at 2730 Town Center Dr. Kennesaw Ga to get a routine oil change on my 2023 Nissan Rouge. I’ve since learned that this vehicle has a plastic oil pan. The mechanic changed the oil by unscrewing the drain plug. There is a known issue that performing an oil change using this technique may cause you to break the drain pan. The alternate method that will not damage the pan is to suck the oil out. My drain pan was damaged. I had to tow my car to the dealership to have the pan replaced. The repair cost me $632.91. The tow cost $100.00. My uber home was $15.73. My Uber to pick up my car was $14.01. For a total of $762.65. Midas has the responsibility of knowing how to safely extract oil on my particular vehicle, I attempted to speak to them on two occasions to discuss recourse. I spoke to ***** on 4/15/2025. He told me he was unaware of the issues with performing oil changed on Nissans and Nissan should educate them. I spoke to the district manager **** ******* on April 17, 2025. He stated he was unaware of the proper procedure and I should have educated them. He also stated my prior oil change tech must have put the oil plug on too tight. When his tech began the oil change he did not document any damage or over tightening of the plug or pan. The district manager made this allegation two days later after Google searching. According to the dealership it’s an error with the technique of changing the oil on this particular vehicle. He stated you can unscrew the drain plug but you risk damaging the oil pan. The dealership only sucks the oil out. I believe Midas should have been aware of this issue and performed the safer technique or declined to service my vehicle.Business Response
Date: 04/21/2025
DM spoke to customer. The
customer came in with a 2023 Nissan Rogue. The Nissan Rogue has a plastic oil
pan with metal threads for the drain plug. It was her first visit to our shop.
On removal of the drain plug the threads came out with the drain plug still
attached. It appears that whoever did her last oil change over tightened the
plug causing the threads to lock onto the plug. Yes you can remove the oil 2
ways just like every vehicle. You can either remove the plug and let the oil
drain out the proper way. Or you can stick an extractor down the dipstick tube
and remove it that way. If
the manufacturer put a drain plug on the vehicle oil pan then it would be
acceptable to remove the oil from the oil pan. With this customers vehicle it
did in fact have a drain plug. Unfortunately the oil pan was cheaply made with
plastic which can cause a failure. It is not the stores fault as they were
performing the oil change properly. The vehicle was towed to a dealership were
the customer paid for a new oil pan on her request. I explained this to the
customer and she still thinks the failure is our fault which it is clearly not.
If the manufacturer put a oil drain plug on the vehicle then it should be able
to be drained by that plug.Customer Answer
Date: 04/23/2025
Complaint: ********
I am rejecting this response because of the following facts: This was not my first visit
to this Midas location in Kennesaw Ga.
In fact, I have been coming to this Midas location for the last two
years while I owned a 2013 Hyundai Santa Fe.
I relied on Midas expertise to properly service my vehicle. The Midas GM cannot state for certainty that
the previous person tightened the plug beyond specifications and thus caused
the oil pan to break. The GM, nor I,
know who changed the oil previously.
There is no documentation on the pre inspection report that suggests the
drain plug was tightened over specifications.
In fact, the pre inspection report, completed by a Midas employee, documents that all aspects of the vehicle
checked out appropriately. The GM made
this assumption because he read a google review where one person stated the oil
pan was damaged because of the drain plug being tightened. There were other reviews that state the oil
pan is damaged when someone conducts the oil change by unscrewing the
plug. The GM acknowledges that there are
two ways to change the oil. The Nissan
dealership confirmed that the safest way to change the oil is by pulling the
oil out with the extractor. The Nissan
dealership stated that they do not drain the oil by removing the drain plug
because it can cause damage to the oil pan.
As an expert in replacing oil, as Midas claims, they either knew this or
should have known this fact. They should
have used the safest method of draining oil on a 2023 Nissan Rouge. It does not make logical sense to state that
since there is a drain plug this method should be used, knowing that it can
potentially cause hundreds of dollars in repairs, when there is a safer method
to extract oil. None of the google reviews state that the drain pan was damaged
by extracting the oil. The GM’s opinion that the drain pan is cheaply
made is irrelevant when he can visually see that the drain pan is plastic and
therefore knew or should have known that changing the pan by unscrewing the
drain plug could cause unrepairable damage.
I brought an operable vehicle into Midas with the expectation of paying
$60 for an oil change. I left with over
$700 worth of damage and an inoperable vehicle because of this shop’s negligence
in properly performing an oil change on this specific vehicle. The shop should have performed the oil change
by extracting the oil or the shop should have declined to service my
vehicle. Instead, Midas performed an
unsafe procedure to extract oil and is responsible for reimbursing me the cost
of repairs, tow, and uber.
Sincerely,
******** ******Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday April 16th, 2025 I took my 2005 Toyota Rav4 in for a tire rotation. They quoted me a price of 19.99. I said OK and they took my vehicle into the service bay. I was the only customer there at 8:00am. I saw them open the hood of my vehicle while it was in the service bay which I never authorized them to open the hood of my vehicle. I heard them slam the hood of my vehicle when they closed the hood. Later in the day I went to change my oil at my place of residence. I was unable to open the hood of my vehicle. I called them and was told that they ALWAYS do a service check on vehicles. I NEVER authorized a service check. I authorized a tire rotation and NOTHING else. I took my vehicle back to the shop and it took TWO of them to open the hood latch. They told me my cable was bad. It wasn't bad when I took the vehicle in. I asked the manager why he opened the hood of my car and he told me he could do whatever he wanted to my vehicle.Business Response
Date: 04/24/2025
DM spoke to customer. We are not responsible for latch cable simply because we opened the hood to perform our inspection as we do on every vehicle. Customer is more then aware we do this, this was not their first visit.Customer Answer
Date: 04/24/2025
Complaint: ********
I am rejecting this response because:The hood release cable worked just fine when I took the vehicle in. It's when they slammed the hood shut is when they broke the cable. They had NO PRE AUTHORIZATION to open the hood of my vehicle which is a VIOLATION of consumer laws. I wasn't given any papers to sign until AFTER they were finished. I have a printed receipt that shows what time they presented me with paper work. I had a very heated argument with the shop manager and his EXACTS words were I can WHATEVER I want to your vehicle when it's in my shop. No, you can't do whatever you want. You can only do what you are AUTHORIZED to do. The ONLY thing I verbally authorized is a tire rotation and NOTHING more.
Sincerely,
****** ********Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 13th 2025 i sent my car to midas for the alternator to be replaced the alternator was replaced now March 14th the car was picked up but the car lights were flickering and the car was shaking i had someone take the car back to midas Saturday March 15th they pop hood and there was something that got into my car chewed through the wiring and built a nest in my car i didn't send my car to midas like that and I would like for midas to pay for the damages to my car the owner of midas called me and was very rude and tried to intimidate me trying to accuse me of doing that to my own car i just want them to pay for the damages to my vehicleCustomer Answer
Date: 03/25/2025
I want midas to pay for the damages to my carBusiness Response
Date: 03/26/2025
The vehicle was towed in, and drove out. The alternator we replaced is under warranty. We are not responsible for secondary issues (wires chewed by a critter).Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car got towed to Midas on the February 12th 2025 , Midas called next day letting me know that I needed a vacuum pump & car will be done tomorrow or Friday the 14th of February . I didn’t hear nothing on 14th so I called and was told car will be done some***e following week . Midas called on 19th car is done and price was 1385 I paid and when I went to my car turned it on it was shaking real bad , I let midas know and I was told that when they tried to take the Vaccum pump apart it shattered into pieces and metal pieces went into my engine and which they had to take apart to clean it out . I ask Midas why wasn’t I informed of my engine being taking apart , the manager of Midas *** ***** couldn’t give me explanation and told me that it wasn’t a Midas job to do and they should of told me to take it to the dealership . I mentioned if that was the case and you couldn’t do the job than why try and do it and now my car is messed up . I didn’t bring my car in this way , *** told me to leave the car and they’ll look into it . I got a call few days later from Midas saying they tried their best to see what they can do but couldn’t find the problem and suggested for me to tow it to Chevy dealership because that’s the best bet here . I towed it to Chevy dealership from Midas on 2/25/25 and Chevy called with the same exact diagnose information that Midas claim they fixed on my car. I paid Midas 1385 for work that Chevy fixed and would like to be refunded back from Midas pleaseBusiness Response
Date: 03/13/2025
On 2/12, vehicle was towed in for oil leak diagnostic. The part the customer is referring to was where the leak was, the part was already broke, we did not break. When pulling vehicle into shop it ran horribly as oil was
leaking badly. We replaced valve cover gasket and, the vacuum pump that was
broken at arrival. After repairs, the leak was gone. The vehicle still ran horribly. As a courtesy we tried
to address her continued concerns of the vehicle running horribly with no success, to the tune of $1,309.94 worth of parts and labor at no cost to the customer, documented on the signed RO. We recommended she take it to the dealer as we have
done all we could. We truly tried to help resolve her secondary issue of running rough. BUT, the leak the customer had the vehicle towed in for was addressed and repaired. The signed RO was documented - CUSTOMER ADVISED IN DETAIL VEHICLE HAS ADDITIONAL FLUID LEAKS,VEHICLE WILL NEED ADDITIONAL REPAIRS/DIAGNOSTICS TO REPAIR FLUID/OIL LEAKING CONCERN!!! NOTE:ENGINE LIGHT ON PRIOR TO SERVICE AT MIDAS/VEHICLE WAS TOWED-IN. There is nothing more we can do here. We are not refunding customer for the repairs that were made that fixed the customers concerns it was originally towed in for!Customer Answer
Date: 03/13/2025
Complaint: ********
I am rejecting this response because: the problem was not fixed , that’s why it was towed from Midas to Chevy dealership to fix the same problem that Midas claimed they fixed . I sent the documentation showing proof from both shops!
Sincerely,
***** ******Initial Complaint
Date:03/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 8th ***** ******** says that he had good and bad news I said he said the good news is that the car had only one issue the bad news is its the ***. I said okay.***** paused while speaking as if he was awaiting some kind of reaction from me. I just looked at him asking what is the ***? Which was briefly explained to me. ***** kept reiterating that they were trying to call around to find out about the after market value of the part and that they would let me know while they call around. So I waited nearly two hours. I need the paperwork so I can read over it and get the best understanding of the diagnosis.I waited several More minutes only to leave the store with no information on the 106$ diagnostic I just had done on my car. A receipt was sent to my email only.***** said by the end of the day he would text it to me. That information and response is not normal or right after a customers pay for a *********************** and receives nothing in return. Even Auto Zone prints out the codes on auto zone paper.I returned to the store around 2pm asking for the paper work on my car. *****. He was reluctant to give me the paperwork. Only after me asking many probing questions I was able to determine by ***** that the diagnosis that was supposedly done on the computer DID NOT SAVE. I asked ***** what does that mean? I asked why they couldnt of re- did the diagnosis because I waited nearly 2 hours and why didnt he just be honest with me and tell me that instead of talking to Me about that jeep and not my car? I also asked ***** and waited until he was able to admit verbally that he wasnt being honest I asked *****, so basically you dont have any information about my diagnosis on my car to send to me later because it did not save or something was wrong with the computer he said yes. But he could write the code down for me. I said I cant just take his word for it I need the paperwork work the same paper work I get on letterhead when I get an oil change there.Business Response
Date: 03/11/2025
We couldn't find an ecm so the store did not give an estimate. DM issued a refund for the cost of diag. Check went out 3/11 USPSCustomer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Love ****
Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.
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