Business Profile
Auto Services
Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Reviews
This profile includes reviews for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 32 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLorenzo C
Date: 11/20/2023
1 starFirst of I would like to start off with how VERY unprofessional Corporate is about responding to their VALUED customers. I had a very unprofessional experience with Midas store **** I brought my vehicle to get serviced on 06/24/23 and I worked with ************************* who is no longer with the company. I had to get an oil pan gasket replaced , oil change, and O2 sensor replaced in total was about **** total. I went to *********** for an family matter and the car was parked since the date of service til August 12 when we returned back home and as I return I noticed that the car was not preforming properly. So I took the vehicle back to Midas **** to get it looked at and the new manager informed me that the previous work has caused more damage to the vehicle and was told by the manager that he would discount the work by $600 dollars which will bring the total to $6000 to fix the vehicle. I notified the manager and told him that I am not paying for anything as this car was not fixed more than 3 months.. The manager stated that the parts had a 3 month warranty and I was not aware of any warranty. So I have reached out to Corporate to try and resolve this matter respectfully. So I Spoke to ******************* regarding this issue and he assured me that he would handle this issue and to allow him some time to research the concern. I waited a week and half and I never heard from *******************. I called again with my lawyer present this time to speak again with *******************, he never returned my phone calls and when I wanted an update he stated that he cant do anything regarding this issue and he was very rude and unprofessional he took no ownership into handling this situation, all he did was yell and state that he was in the hospital and that's why he did not respond was very unprofessional. I will be suing and taking Midas to court. I will not pay for someone else's work that wasnt done correctly
Midas Auto Service & Tire Experts - an Employee Owned Company
Date: 02/08/2024
This not any location we are associated with as we don't operate locations anywhere near *****. Please contact Midas through Midas.com and they will be happy to assist you.Review fromYVONNE H
Date: 11/16/2023
1 starI TOOK MY VEHICLE TO GET AN INSPECTION ON OCTOBER 30, 2023 AND IT FAILED INSPECTION DUE TO THE MOST IMPORTANT THING ON THE VEHICLE WHICH WAS A MAJOR SAFETY ISSUE, SO I TOLD THEM TO GIVE ME 2 WEEKS TO COME UP WHAT THE ***** THEY WERE ASKING FOR SO MORAL TO THE ***** I CALL THEM ON WEDNESDAY IN THE SAME WEEK AND MADE AN APPOINTMENT ON NOVEMBER THE 2ND. SO AS FOLLOWS HE STATED THAT MY ***** RIGHT BALL JOINT WERE VERY LOOSED AND TO DRIVE SAFETY UPON BRINING IT IN. SO I NEEDED A INSPECTION FOR ORDER THE **** TO BE INSPECTED THE ONLY WORK WAS DONE WAS A SWAYBAR KIT ON THE DRIVER SIDE AND KNOWNING THAT THE ***** NEEDED TO BE DONE ALSO. VERBATIM I SPOKEN TO MECHANIC AND TOLD HIM TO FIXED EVERYTHING THAT NEEDED TO BE DONE ON THE VEHICLE. WENT IN ONE EAR AND OUT THE OTHER. I COULD OF LOSE MY LIFE IN MY VECHICLE ON THE HIGHWAY. I INTRUST THEM WITH GOOD FAITH AS WELL. THAT CAR SHOULDN'T NEVER BEEN SLAP WITH A SAFETY EMISSION STICKER BECAUSE THE VEHICLE WASN'T EQUIP TO BE IN NO DRIVING CONDITION. YOU PUT MY LIFE IN JEOPARDY AND I WONDER HOW MANY PEOPLE YOU DONE THIS TO. SO GO IT TOLD BECAUSE IF THE WORK WAS DONE IN THE FIRST PLACE I WOULDN'T ENDED UP WITH AN BALL JOINT/ ***********. AGAIN YOU PUT MY LIFE IN ***** WAY AND SOMETHING NEEDS TO BE DONE.Review fromNed B
Date: 10/19/2023
1 starI had Midas on ***************** in ***** ** fix my ac system and install a blower motor. What happened was I went back several times for the same issue. The first was that the blower was not blowing air. I had a different midas check it out and they said they will not touch it because its a liability. They found wires not connected, broken duct work and the motor being held with one s**** The second time it was blowing air only where the duct work was not connected. The third time they said it was fixed and ready to pick up it was blowing and The manager mentioned he supervised it and that its fixed. Now a few months later the blower motor is shaking so bad, screws are falling down and chunks of plastic are flying around. Luckily the fan can be shut off and that this happened in my driveway. I could not imagine what would happen it this broke apart while driving. I would not trust this company, even the other Midas said the work they did was unacceptable and a liability. I need answers why this happened and people to be held accountable for the thousand of dollars spent on some back door mechanic work.Review fromFlolena S
Date: 09/09/2023
1 starI had a recent experience at Midas (3990 William Penn Rd., Monroeville, PA) and became highly disappointed with the service I received. I went for a routine check up on August 25, 2023 and I did not receive an answer as to what service my car needed for a very long time. I waited all day and was told the technician was not available who was working on my vehicle. I did not expect to learn my car was left unattended because he walked out due to a dispute with fellow workers. I came back the next day and there was a different manager there. He did not know why my car was not ready. Their lack of professionalism prevented me from going to work and cost me a day's wages. I even tried to reach upper management to express my concerns and never heard from anyone. I expected a lot more from Midas and will not be returning again.Review fromRodney B
Date: 07/28/2023
5 starsTo:
Midas
Corporate Customer Care Group.
Reference:
Recognition for demonstrating outstanding customer service and technical knowledge.
Subject:
I am taking my time in writing to convey my gratitude. I received excellent customer service with a knowledgeable staff
I experienced this at your Midas store, located at 4616 Aicholtz Rd. Road, Cincinnati, Ohio, 45244.
On July 27, 2023, I visited the store for an estimate and work on my vehicle. Encountering two of your employees, I'm compelled to acknowledge in writing how they set the example of a customer-service-focused and technically knowledgeable team.
With that said, I request that Alex the store manager, and Kyle the automotive technician who worked on my 2009 Ford F150 be recognized for their exemplary work ethic and honesty.
I specifically sought out that store due to their website's positive comments about the store manager's sincere focus on providing outstanding customer service and the level of proficiency of the results-oriented staff.
Throughout my visit, they were courteous and helpful and went out of their way to ensure that I understood how they resolved a mechanical situation involving my automobile air-conditioning unit.
Note, I went to three of your competitors where based on my intuition; their estimates and the scope of work were questionable.
Please note due to the extremely high heat and humidity conditions this was a priority to fix.
They provided a level of service that truly exceeded my expectations and made me feel valued as a customer.
Please pass on my appreciation to them and everyone who works hard at Midas to provide outstanding customer service.
Sincerely,
****** ** **** ************* ********
Seabees Ret.Review fromMichael C
Date: 07/19/2023
3 starsI had been going down to Midas on station street for many years including decades.
I really wanted to give this shop in Cleveland Ohio a 2 stars. The reason why I wanted to give them a 3 is because I didn't want to be harsh to them the only thing is they nearly destroyed my engine when they replaced the thermostat with a non dealership thermostat called a Moto Rad from United. Finally after a week and a 1/2 of a rental car and up to 2 weeks with a rental car. My backyard mechanic and the dealership said the vehicle was acting temperamental due to a non dealership thermostat why didn't they know this from the beginning ?? Then acted as if I didn't know what I was talking about when I have been in auto school. Also they were checking for air pockets and motor damage and didn't find a bad head gasket thankfully when I finally got the dealership thermostat I also had to drive down to Akron Ohio Nissan twice and drive back When Bedford Nissan did take a while to order the thermostat on a computer glitch and also a holiday around May of 2023. I spent a total of about $1,300 on a rental car gallons of antifreeze including relays and a camshaft position sensor including also the thermostat !!!!!! Originally they wanted me to pay for labor also another $240 to put one in. It was a very bad experience I went through and I nicely ask a shop for some refund of money on parts maybe 100 to $200 they told me that they have done me favors before and the manager basically did not want to reimburse me back at all. When I also found an access store for the cabin filter that was broke one thing they are is in a hurry they should set up appointments to stop this they used to not be like this before.
My extended warranty did not cover anything because I had transferred over from a prior company. I have been going elsewhere recently and feel used and abused since I never received any reimbursement back for the headaches I went through.Review fromMonica B
Date: 07/06/2023
1 starAbsolute garbage establishment and huge waste of time. I went earlier this week for an inspection and failed because of my tinted windows-- okay I understand that was my fault. What I didn't appreciate was the short mechanic (forgot his name, bad attitude, short dude with green eyes) tells me for $200 they'll remove the tint and I know that's a ridiculous amount of money and I say no. The manager helps me check out and I ask why they charge so much to remove tints and he said it's against their policy to remove tints or touch a car's tints and I mention how his mechanic said for $200 he'd remove it-- the manager said "he was just messing with you" absolutely not. He was not, and I definitely didn't appreciate the manager trying to gaslight me. DO NOT COME HERE IF YOURE A GIRL THEY WILL ATTEMPT TO TAKE ADVANTAGE OF YOU.
So I remove the front window tints like the manager from Midas suggests (he said my sedan would pass if I remove the 2 front window tints off and stated “if you go around the corner, rip them off and come back then I’d pass your car”). I decided to get the car inspected elsewhere because I didn't like the service I received last time (TERRIBLE MECHANIC SHOP). I go to another place and right off the bat the mechanic said the car would fail because there is tint all over the car and it's the state law, so I call Midas because the MANAGER had told me otherwise. Why is he a manager if he doesn't even know the basic requirements regarding vehicle inspections? Terrible management for him to be "unaware" of his own mechanics trying to scam customers with side services under his nose, during the same shift. This whole place is terrible and needs to be shut down.Review fromAmy D
Date: 06/17/2023
5 starsI had a flat tire from a nail. I went to a Firestone dealer in Columbus and they told me that the hole wasn't fixable and wanted to charge me over $600 to put a new tire on! I came to this Midas location as I was driving back roads to get home from downtown because I had my spare on and one of the bolts for the tire broke when the person who helped me was taking the lug nuts off. Not only did Gabe tell me he could fix the hole, it was done in 10 minutes and he didn't charge me ANYTHING!!! I will be back here for tire and service from now on!!!Review fromJoe C
Date: 04/28/2023
5 starsWe had an excellent visit at Midas in lake Park Florida. Check in was courteous, knowledgeable I was early waited a few minutes but an appointment time My work order was written straight away. I walk around waited a few minutes went for a walk The car was taken while I was out of the office and within a very reasonable time The two work requests were completed within the following half hour. At home I checked the work. everything looked good and correct. I gave the working man who did the work a tip. He had a good demeanor I appreciated that followed by his and level of attention to to do the right job well. I kept their business card.Review fromMichael D
Date: 02/18/2023
1 starI've hesitated posting this review because I know poor reviews can hurt businesses that employ local people but this has been on my mind too long. Several of my vehicles have been serviced there over the years and I *had* been satisfied with the service.
In April 2022, my Chrysler 200 died while my son was driving it to work. I met him, jump-started the car and we switched vehicles. Since my regular auto repair shop wasn’t open, I turned to Midas.
In addition to taking care of the car (bad alternator was the culprit), the 200 was due for an oil change. After a couple of hours of waiting, my other son picked me to take me home and, when the 200 was done, took me back before closing. I paid, got the keys and went home.
The next day, when my wife exchanged vehicles with my one son, she heard a knocking in the engine. It didn’t go away after a while when he was driving it, and I didn’t see anything hanging or anything exterior that could be making the noise.
I had the 200 examined by my regular shop and, after talking with the manager, I was told the knock was because the car’s engine was run without any oil.
I went back to Midas to have this shop examine the 200 on June 11. After nearly an hour of looking at it, a service rep called me back and said there were metal shavings in the oil but the sound was likely due to a “lifter issue” that I was told happens at times with the Chrysler V6 Pentastar engine.
In talking with my regular shop's manager, he said he and his top mechanic say the sound is not a “tick” you’d hear from a lifter issue, but a knock, which is consistent with an engine being run without oil.
It seems Midas tested or drove my 200 WITHOUT engine oil while changing the alternator.
I’ve regularly had the 200 serviced, and can show you the receipts to prove it.
I’m no master mechanic but I know there should not be metal shavings in fresh oil. I put my trust in Midas for the very last time.
Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.