Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drop my vehicle into Midas 10/3/24 for brakes ONLY and nothing else. My vehicle did not require any other maintenance due to the fact that I maintenance my vehicle through the dealership. The dealership is who informed my I needed breaks but decided to go with Midas because it was cheaper and I previously done business with them. Once my vehicle was dropped off, a representative from Midas called to informed me they completed a 24 point inspection on my vehicle and he suggested that I needed an oil change. I informed the gentleman I did not want the oil change because I'm not due until December or at ****** miles (my vehicle is currently at ******ish) , and the sticker placed on my windshield by the dealership indicated that. The brake work was completed but when I picked my vehicle up my check engine light was now on. I spoke with the manager *** and he asked me to bring the vehicle back. I brought the vehicle back only to be told he doesn't know why my check engine light was on and the proceeds to pull my carfax as if I had problems before bringing my vehicle to them. Once he pulled the carfax and nothing was found, I told him I'll take my vehicle to the dealership and I'll let them know the cause for the check engine light and he agreed that if they were the cause, they would cover the cost. Fast forward to today (10/11/24) I took my vehicle to the dealership and they were about to get the check engine light off and informed my that I would need an O2 sensor down the line and my vehicle is good to go. I'm not filing this complaint because I want Midas to pay for the O2 sensor. I want to be reimbursed $189.72 for the diagnostic test I had to get because whatever 24 point test they decided to unnecessarily cause the check engine light to come on. I was more than will to let them do the diagnostic and I wouldn't be out of almost $200. Had I agreed to the oil change or whatever maintenance they came up with I would've had to take my vehicle to the dealership.

  

  Business Response

  Date: 10/14/2024

  Our 24 point inspection is a visual inspection. We are not responsible for an O2 sensor going out due to normal wear simply because we did a visual inspection, that we do on every vehicle, before we repaired the brakes. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Midas at the location provided, I scheduled a service to fix a broken headlight. It was returned to me and I had noticed the issue was not fixed & I had payed them in advance for my service. My car was taken back and the issue was resolved for the time being. Today, 3 days after, my opposite headlight that was in good condition, is now out.

  

  Business Response

  Date: 10/14/2024

  Customer came in on 10/4 for headlight. The light was replaced and returned same day. We are not responsible for the other headlight now going out. This is normal wear, if one goes out, chances are the other is not far behind. Customer is welcomed to get a second opinion. No refund will be issued for repair made. If the light we replaced goes out, customer can return for us to check and replace under warranty. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck into midas. I had a single engine code for crankshaft sensor. I asked them to repair it. I also had a new air intake installed. When I went to pick up my truck I had brand new engine lights blinking and I was told by them that I now have a random misfire. This was not a problem that existed prior to the work. I also brought my wife's car in to have her cabin air filter replaced. While still on the lot before we're able to pull out none of her fans or dash lights work. I also asked them to fix her emergency brake, they simply disengaged it so we no longer have an e-brake at all. When I approved the new air intake system they told me it was going to be the same as my previous. It is not the same they replaced it with a lower quality intake at an upped price. I do not mind spending the money I am aware that they have to make money as well and that is not the issue at all. Every time we bring a car into Midas we leave with a new issue and I cannot get them to take care of it. I shouldn't bring my car in to have an issue fixed and you allow me to leave with a brand new issue. So after going to have our cars work done I have a truck with an engine that misfires and my wife's car has no e-brake no heat no electric in her Dash. I've tried to contact Midas about it but their response was that they don't agree. So I am left with no options but to report it to a higher authority

  

  Business Response

  Date: 09/27/2024

  The vehicle has 250000 miles on it, the customer only
  does what he requests and tries to bring his own parts. I tried to call his
  number, left message. He has done several of his own
  repairs they can be seen in DVI. He uses plumbers putty to keep his cold air
  intake together amongst other DIY repairs. I did review he has never
  done normal maintenance to the vehicle. We will try to get him in but it
  sounds like we only do what he wants and then he blows up on us when still has issues? We will recommended
  maintenance and he thinks we are just trying to get more out of him. 

  Customer Answer

  Date: 09/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  they have completely ignored the issue by bringing up things unrelated. Like saying I'm bringing in my own parts. And don't do maintenance. I brought in brake pads for my wife's vehicle which has nothing to do with this complaint. They told me No and that was that. Also this complaint never mentioned brakes. I was told I was getting a K&N filter and I didn't receive it.  Either way, I got an air intake, I should not leave with a new problem like a blinking engine light that never existed before.  As far as maintenance goes I've brought my truck to them three or four times this year. That is not mentioning the other mechanics I use for my regular maintenance. This is my work truck I cannot neglect maintenance and I have made it clear that I don't mind spending money. The bottom line is I should not be leaving with new issues. This has happened to two of our vehicles but for this complaint its about the truck. I have never been hostile with these people, I am not that type of person. I have called and voiced my concerns. Most of the time I'm told the guy that worked on it is not there. If Midas cannot resolve the issue and or stick to the main point then I reject the response. I would like for them to correct the issue not criticize my vehicle. The parts they are bringing up were replaced by them. I have done every single recommended maintenance. I have never received a call or voicemail from the business in response to the complaint. 

  
  
  
  Sincerely,
  
  
  
  *** ********

  

  Business Response

  Date: 10/08/2024

  DM has left multiple messages with no call back. We have enough documented to prove all his dash lights were on, you can see from previous visit. And the visit from before. 

  Customer Answer

  Date: 10/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2024 I went into this Midas to purchase a set of tires. The associate named ***** ****** infomed me that the front rotors and brakes on the vehicle were also bad. I paid to have them replaced along with the tires. I informed Mr. ****** that I was going to be making a cross country drive in the car and I wanted to ensure that the car was in a good shape to make that drive. The drive was to Denver, CO. I started experiencing brake troubles by the time I arrived in Lincoln Nebraska on August 25, 2024.
  
  Upon arriving in Denver, CO, I went to Midas to have my vehicle inspected at **** * ********* ***** ******** by **** ******. **** initially examined my vehicle and informed me that the issue was NOT the front rotors and pads but the rear and tried to get me to pay an additional $600+ for them to do rear brakes and rotors. Having had a negative experience with Midas already. I declined. I went to another mechanic to have the vehicle inspected. That mechanic informed me that my rear brakes were fine. I paid that mechanic to replace the rear rotors and pads anyways because when I told **** ****** that the issue (noises of grinding) were coming from the front of the car, he insisted I was lying and did not know what I was talking about. He informed me that he would not honor the vehicles warranty because the front pads and brakes were fine. I spent money that financially I did not have to and still did not receive the simple service that I paid for with the original Midas in ***** **** **. When I returned with new rear rotors and pads. **** then said the problems was the brake pads, rotors were still new and slapped a cheap pair of CarQuest pads on the front of my car and told me issue was fixed. The grinding sounds got worse and inevitably caused and is still causing damage to my vehicle. I told **** that the pads and rotors needed to be replaced and he did not agree and only replaced pads. I am seeking damages from BOTH locations in the amount of $431.97.

  

  Business Response

  Date: 09/25/2024

  Our DM has been in contact with Ms. ****** and she provided him a $0.00 invoice from a Midas in ******** and the invoice from the original work in ***** ****. We would need to see invoices from the other services that she is saying she had elsewhere before we can consider any reimbursement but once she provides that we'll be happy to discuss with her.

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  My issue is with the original purchase. That repair was faulty and as a result I had to take it to several Midas’ here in CO. I provided the receipts for the work done by Midas. There wasn’t a charge but repairs were made indicated in each invoice. Those repairs resulted in more issues with the vehicle. I have video evidence. I will not provide documentation from other mechanics as that will be used to support my claim against Midas. 
  
  Sincerely,
  
  
  
  ********* ******

  

  Business Response

  Date: 09/26/2024

  We don't understand Ms. ******'s refusal to share information that would help us decide next steps. We're sorry if she was inconvenienced but it seems the nationwide Midas warranty worked exactly as it's supposed to as she paid no monies to have her warranty applied. It seems she has additional issues that need to be addressed but those are unrelated to the work we performed so we would not reimburse her for that new repair. If she has invoices from other mechanics that she would like us to consider we'll be happy to look at them but there is nothing further we can do if she doesn't want to cooperate and simply wants us to cut her a check because she says so. Again, we're happy to help but response makes being stonewalled at this point and she would prefer to have a "claim against Midas" as opposed to a resolution to her concern.

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  The original repair is the issue here and the only issue here. I would like that this issue goes to arbitration so that a neutral party can see that the issue is with my front brakes and rotors. That is the repair that I have had to repeatedly go to Midas for. That is the issue that continues to be ignored and the warranty WAS NOT honored. My vehicle presently makes noises (grinding) in the front. When I went to two different Midas to have the issue looked at they did not honor the warranty and replace the front brakes and rotors as the warranty states. One Midas mechanic slapped new brake pads on old rotors snd made the grinding sound worse. Another Midas mechanic tried to scam me for $3200 in repairs. Those receipts have been sent to Midas. When I told Midas about the issue with my front brakes and rotors they lied and told me the sounds was from the rear and refused to address the issue in the front until I paid $440 to replace the rear. Another mechanic did the rear as I DO NOT TRUST MIDAS. They confirmed to me before the repair that the rear brakes and rotors were fine and that the grinding was coming from the rear. I paid that mechanic for new rotors and pads in the rear. Sound continues which means Midas lied again and cost me money again on a repair.
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2024 I took my car to Midas auto and had an oil change. I was waiting for the oil change to be completed in their waiting room. There was a problem with the level of my antifreeze and nobody came out to the waiting room to advise me. while driving my car overheated 4 to 5 times. On September 9, 2024 I took the car to the repair shop that usually fix my car and and was told that I was out of antifreeze. This could play a major Repair of the engine. There was no antifreeze in the car at all usually when you’re waiting for your car and there’s a problem like that they would tell you tell you that they’re topping it up but nobody came out to tell me that. I want to settle with the payment that will cover most of the repair cost. I will need money from them to start my repair. The address of the Midas shop is *** **** ****** ** ********** ** *****. I called customer service and reported the problem and nobody returned my call. I called back again and they were supposed to have the supervisor contact me but I never heard from them for the second time. The car that was taken for repair was at 2017 Lincoln MKC. Sent from my iPhone

  

  Business Response

  Date: 09/24/2024

  We have communicated with Mr. ********* as he has previously complained to Midas regarding this same issue but we contacted him again upon receiving this complaint and reiterated our position. In his prior complaints he acknowledged that we indicated that his coolant was low when the vehicle was presented to us. We do not remove or add coolant nor open the coolant reservoir during our courtesy check - we simply inform what we see and may or may not make recommendations accordingly. We did not cause the coolant to be low and though we reviewed our findings with Mr. ********* (as we do with all customers), as many customers do, he decided to not have us take any action on that concern. To reiterate, we DO NOT just "top off" fluids (other than windshield washer fluid as a courtesy to our customers) as being low on fluids indicates an issue that caused the low fluid and any auto shop that does is simply putting a very temporary band aid on and issue. We will not accept responsibility for his engine overheating multiple times months after his last visit to us. 

  Customer Answer

  Date: 09/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They said they only top up windshield fluid. This not true. I had another oil change for my other car 3 days after   the inspection sheet said we topped up the brake fluid. The problem car did not get a inspection sheet . ,I was told they do not give out  the inspection sheets any  more, but was not the true as I received one  for my second car. I looked at your site about people problems with them and appears they are not  a company to deal with.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas pit a motor in my car.Kept going back to the shop for overheating and oil leaks..Sent car again because it over heated again they said it was the the turbo card ****** dollars I paid picked car up still same issue. I gave midas almost ******* and car is still not running check engine light on and over heating still took it back to them..loosing money from work!.Want money back and repair

  

  Business Response

  Date: 09/25/2024

  We replaced the thermostat and the vehicle was running well. We informed Ms. ****** of this last week and she picked up the vehicle and our DM asked her to contact him directly if she had any additional concerns.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22302472
  
  I am rejecting this response because: my child check engine light is still own..They did replace the therostat and that should have been replaced instead of a hose that was charged 515 for and car overheating 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/25/2024

  As our DM explained to Ms. ******* the check engine light is on due to an issue with her oxygen sensors, which is not something we worked on. We are happy to address that issue but the light being on for O2 sensors is unrelated to the work we did so we are not making those repairs for free. We had to replace the thermostat to correct the error of someone else who she had replace the thermostat. Again, our DM, **** is happy to assist her and explain what's going on but she will need to respond directly to him.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 new tires in 08/14/2023 and it cost me $803.92. These tires were supposed to last ****** miles but I noticed a couple of weeks ago that the front tires are worn down to the point that they need to be replaced. Midas is claiming because the tires were not properly rotated that the problem is my fault. While I do understand tires need to be rotated in order to prolong their life to their full potential, I still feel these tires wore out too soon. I have only put ****** miles on these tires so in essence they failed roughly ****** miles earlier than they were supposed to. After talking to a mechanic and researching on the internet, a common roll of thumb is that if you have, for example, ****** mile tires that are not properly rotated you will most likely only get ****** miles out of them. You are losing ****** or 17% of the estimated tire life. In my case, I lost ****** miles or 73% of the estimated tire life. They say you should have your tires rotated when you get your oil changed and in my case, I have had 3 or 4 oil changes during this time and I find it hard to believe that if I had my tires rotated each time that I wouldn't be having this problem. The only thing Midas told me to do was to take the matter up with the manufacturer of the tire but I feel that is something they do since they sold me the tires. They are making this my fault and putting all the burden and blame on me.

  

  Business Response

  Date: 10/08/2024

  We have attempted to make contact Mr. Dochterman and left a voicemail. Our DM will try to help clarify the meaning of the milage warranty and the restrictions of those listed warranties. Mr. Dochterman declined the recommended alignment at the time he purchased the tires which is likely the single largest reason he has premature wear and there is no warranty for willfully neglecting an alignment nor tire rotations. We would be happy to align his vehicle and inspect for other ride control concerns, but we are not in a position to warranty nor reimburse Mr. Dochterman, though if the tire manufacturer is willing to assist we will certainly work with him accordingly.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our Toyota Corolla 2005 to Midas on 8/16 for the oil leak issue as We noticed a few drops of oil on our driveway on 8/14. The Mechanic looked at it and told us the problem were from the front transmission line leaking, valves cover gasket leaking and oil pan gasket leaking, We paid total $987.46 . when we got home we still saw the oil dripping after driving just only 4 miles to our house. We called them , they apologized and told us it might be because they overfilled the oil. We dropped our car to their shop for a 2nd time on 8/19 and this time we have to leave our car overnight.Picked up our car on 8/20, they told us the part they replaced was defected one, and a new one was replaced. We drove our car home and found the oil dripping again after we parked. We brought our car back to Midas for the third time on 8/22, and waited at their shop for 6 hours, the mechanics told us that the part that they previously replaced was bursted. They told us the new part was replaced and we should not have an issue for years. We drove the car home and found the oil dripping again the next day after driving for a Short distance about 4 miles . We called for the refund on 8/26 as the ploblem was not solved or even worst as we saw more heavy drops of oil on the cardboard underneath the car ,but got reject. We had to bring our car to other shop as I don’t trust Midas anymore and the oil leak issue was fixed in 1 day.We would like to get the refund for the full amount as Midas claimed that the leaking was fixed and we should not have any leak issue for years. This business should not charge customer or try to fix the car if they didn’t know what they were doing. It wastes of time ,money and the most important thing is my mental health to deal with these. This is such a bad experience.

  

  Business Response

  Date: 09/11/2024

  DM has spoke to ***** and her husband. We replaced an oil pan gasket and a valve cover gasket. We then had to replace the oil pan gasket under warranty. The vehicle now needs a sensor. DM attempted to explain the sensor was not leaking at the time of original repair. if it was, we would have estimated the replacement, this is how we make money. This is nothing we caused during the initial repair, simply normal wear on customer 19 year old vehicle. DM has already made a more then fair offer to the customer on 8/28, If the customer wants to purchase the part locally or online, we will install the part for $32 labor. Customer at this time stated they wanted to get a second opinion. DM told the customer at this time, he would leave this offer on the table for a couple of weeks. It has now been 2 weeks today, 9/11. Nothing more we can do here, customer will need to contact the DM directly and see if he is still willing to honor the offer. 

  Customer Answer

  Date: 09/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: DM said I need a new solenoid not sensor. This person at midas in charge clearly doesn't know the difference between a sensor and a solenoid. So i have no confidence they are able to fix my car. This repair has been fixed at a competitor mechanic the first time and in a professional manor. Midas required 4 visits and i paid them $900 to fix my leak and still not fixed.

  I had to sit and wait at midas ALL DAY while they serviced other cars even though i had an appointment.

  I would like a refund for the hassle, time and inconvenience

  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 09/16/2024

  See previous response, 2 separate issues. No refund will be issued for repair needed at time of visit. 

  Customer Answer

  Date: 09/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: First, the cause of the leak is not from the sensor, as per the other mechanic. It is clearly showing the parts you had changed for our car were not in the right area to fix the leak, or the leak didn’t come from that area. Our car was brought to you 3 times, and each time you replaced the same part, claiming it was  defective. Even though you replaced a new part,and confirmed that the issue was fixed, the leak came back after a short drive. This is clearly not the right fix; as a mechanic, you should know that.  

  Second ,If the cause was from the sensor like you said, it would be damaged from what you had done to my car the first 3 times that you attempted to fix it. We had only short drives after we picked up the car. Anyhow, whatever you had done in order to fix the leak, it didn’t work, and the real cause of the leak had not been fixed. I do believe that your diagnosis was not right, because if your diagnostic of the root cause of the leak was right, the leak should have been gone since the first fix. Maybe we didn’t have to pay this much to fix our car.
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for an alignment and low hanging muffler. The estimate I was told $150.00 went to pay and it was $264.99. When he said $150.00 I said for both he said yes then I said okay. When it was done the bill went up to $264.99. Told him it wasn't correct. I had to pay it to get my vehicle back. When I drove the vehicle home it isn't any better than before they did the alignment. . The alignment was $99.99. No parts to rehang the muffler charged me $150.00.

  

  Business Response

  Date: 09/04/2024

  Customer came in on 9/3 with Service Request -
  align//check exhaust hanging low. We gave an estimate to align vehicle and re-hang
  exhaust. Customer approved. Customer was charged accordingly for alignment and one hour labor to re-hand the exhaust. 

  Customer Answer

  Date: 09/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: He came to the door and told me $150.00, I said $150 for all of it he said yes. So I said go ahead. I was not told $150.00 to rehang the muffler and $99.99 for the alignment. I was told $150.00 total. The van came back as far as the alignment it's the same as it went in. You can turn the steering wheel an inch in either direction aa far as the play in the wheel and it pulls to the right. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/05/2024

  Nothing more we can do here, customer was given the complete estimate and approved the work. The alignment has a 90-day warranty, if their is an issue, customer can return so we can inspect and re-align accordingly. 

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  He said $150.00. $264.00 was never mentioned. I did NOT approve that amount he was asked specifically if the $150.00 covered ALL of it he said Yes. If they can't do the job correctly the first time I would never bring it back to have them destroy it for a second time especially after ALL this. The only time when $264. was mentioned was at checkout at NO point and time was the $264. brought up. It's a disgusting way to do business. 
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 24th brought my car in for a oil change without a horrible dent/scratches to the bottom of my passenger rear door was told it was there when I know it wasn't there....it was a not pleasant all though ***** manager on hand was nice we viewed camera footage but it kept freezing up on his phone we spoke I was told by **** his manager told him to tell me nothing they cando it was already there pics he sent me have already been token down ive texted **** for the pics to be sent no reply please help.willing to take polygraph if need be.they should not do customers that way texted ***** 9/3 no reply ...need your guidance and or help.

  

  Business Response

  Date: 09/06/2024

  Our DVI photos of vehicle taken before service, you can see the scratches and touch up paint on them. Manager went over the video with customer. 

  Customer Answer

  Date: 09/07/2024

   
  Complaint: 22233535
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  They did it,they can say they didn't do it I know it wasn't there it's never been touched up,,it's all in  God's hands my business to them wasn't much but to be treated in this manner and being called a lier is not rite,1 thing is for sure I'll never do buisness there again and will make sure I let friends and family know never to step foot there.i can't believe people are the way they are....