Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22 2024 I had my 2019 f150 in for an inspection, oil change, and I brought front brakes and rotors for them to install. Soon after I begin hearing a faint rubbing noise as if the front brakes were bad, but decided to wait until after Christmas to have it looked at as I was under the impression that it could not have been the brakes because I just had them replaced. On December 29, unable to tolerate the noise anymore I took my vehicle to the local ***** discount tire in *********, ********, where I was informed that I needed new brakes and rotors because the prior brake service had not cleaned the slides on the brake calipers, causing them to malfunction. I was unaware at the time, but it now my understanding that these slides must be cleaned upon every pad changed or they will not function correctly, and it was clear The slides on my calipers had not been cleaned when the pads were changed. I reached out to a regional manager and a district manager, and was told to call the local garage to seek a resolution when I contacted ***** at the local garage. He told me to contact the regional manager for resolution and I have not heard back from them the cost of replacing my brakes For a second time was $452.49. as that what was needed to bring my vehicle to the standard that it shouldve been at when it left Midas in ********

  

  Business Response

  Date: 01/10/2025

  Customer supplied his own parts for us to install. There is no warranty on customer supplied parts. If there was a noise heard after installation, customer should have returned to the ******************** location. We have no record of customer returning with an issue of the ********************** we provided. Nothing more we can do here. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction(s)08/31/2024 - Invoice #******* Vapor Can Purge - $384 with ************* 11/16/2024 - Invoice #******* Fuel Pump Replacement $1215 with Parts and Labor I paid the business a total of $1598 for the work to be performed to fix my my car. The business complied to resolve my issue with my car. This never occurred as the issue is still present. I want my car repaired and due to unnecessary parts I would like to be compensated as the issue continues and the issue has worsened since the last visit. The business has not tried to resolve the issue outside of trying to charge for me for other parts.

  

  Business Response

  Date: 01/22/2025

  Customer returned to location and we replaced the valve and purge solenoid under warranty. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding repairs attempted on my 2014 **** Fusion.On 17th September 2024, Saratoga Midas (#***) replaced both rear calipers as the old ones were stuck. On 9th October parking brake stopped working and the car gave parking brake malfunction alarmI was leaving on a trip for the weekend and needed a replacement and Saratoga newer has rental cars available on short notice, so I went to *********** for the rental and dropped the car at the Midas there.On Friday 11th October, Schenectady Midas (#***) told that the parking brake had not survived the caliper change and so the parking brake motor was replaced. I picked the car up on Monday 14th and during the same day the dashboard suddenly gave several malfunction lights and messages. As Saratoga Midas is my closest shop, I called them and I was told to bring the car over. The brakes seemed a bit soft but still working, so I was not instructed not to drive the car or worried myself about it. Then one night on Route 50 a car braked suddenly in front of us, and when trying to make a full stop my brakes didnt do a thing, but luckily the other lane was free and we were able to avoid a crash by quickly turning to the other lane! On 17th October I took the car to Saratoga Midas, but they could not find the problem and sent me to the dealer. As again there were no rental cars in ********, I went the same day to ****************. They found that brake pads were installed improperly and brake hardware that did not belong to my car that was jammed in the pad. Saratoga Midas agreed to take the car back for inspection, but again the problem was not found even though the pads were *************** on 21st October I took the car again to Schenectady ****, who found an aftermarket motor, broken caliper and non-secured brake wiring. As a summary, I paid Midas $1878.36 to fix my brakes and I got broken brakes and almost crashed my car! I also had to take two days off and rental cars worth over $600.

  

  Business Response

  Date: 01/16/2025

  We sent the customer to the dealer to have the vehicle reprogrammed for the repairs/parts we did. Unfortunately,  we do not have the software to do this because the manufacturers will not release to non-dealers. Why the dealer replaced the new parts we installed, we do not know. If they were faulty, we will totally stand by our warranty, we will need the old parts back to verify they were faulty before we can do anything else. If the parts were not faulty, the customers complaint is with the dealer for making them replace parts that were not needed and just needed to be reprogrammed. 

  Customer Answer

  Date: 01/16/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  1) First issue was incorrect installation of the pads and not programming, which could have not been proven by sending parts back. Remember, after this diagnose I brought the car back to Midas, not letting the dealership fix it. 

  2) Midas' diagnose after this was "refer back to dealer", as Midas said they did not know what the problem was. If they knew reprogramming was needed for the breaks to work, why would they sent me driving with brakes not working? 
  

  3) If dealership finds broken parts and parts not belonging to the car, it is clear that the repairs I paid for were not successfull. 

  4) After the parking break work in ***********, Midas did not indicate any need for any additional programming at the dealership. 

  5) If Midas knew the breaks would not work without some programming they cannot do, why did they attempt it and charge for the works like everything would be fixed? 

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 01/16/2025

  We have no way to know the parts were broke. Did the dealer take the customer to the vehicle and show them the broken parts? Then the dealer should have returned the parts to the customer. Nothing more we can do without seeing our parts to verify. Again, the customer should be contacting the dealer for misleading the customer and replacing parts that were not needed. The dealer themselves, once the vehicle is out of warranty, will install aftermarket parts. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, I had my ***** truck towed to the Midas location on ******** Road for an engine replacement. On October 7, I was given an estimate of $7,700, which I approved on October 11. My vehicle remained at the shop from October 5 to November 25nearly two monthswith minimal communication. Updates were only provided when I physically visited the shop or reached out via text.I also requested a thorough inspection of the vehicle to identify any additional issues. Despite being promised several completion dates, none were met. On Nov 8, I was informed that a bracket and wire harness needed replacement, further delaying the process.When I picked up my vehicle on November 25, the cost had increased to $8,500. Despite assurances it was in working condition, fluid leaks began immediately. After refilling antifreeze at the shop, I later found puddles of antifreeze and transmission fluid, with both levels dangerously low, before the engine cut off.I returned to Midas on November 26, where the fluids were topped off again. After a test drive, the leaks persisted. I returned, and it was found that clamps on the transmission and antifreeze lines had not been properly tightened. The shop assured me everything was fixed.On November 29, I found the fluid levels low again. The technician was unavailable, so I returned on November 30. At that time, I was told my axles were leaking transmission fluid. My vehicle had no fluid leaks before this engine replacement, and these issues began only after the work performed by *********************** is clear that proper inspection and quality control were not conducted before my vehicle was returned. This has caused significant inconvenience and loss of trust in their services.I request a thorough, cost-free repair of all issues caused during the engine replacement, a partial refund for the inconvenience, and assurance of improved quality control to prevent future issues. I trust the BBB will help mediate a satisfactory resolution.

  

  Business Response

  Date: 12/10/2024

  The shop has reached out to the customer and worked a deal to replace the power steering lines that leaked after the service.  

  Customer Answer

  Date: 12/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: I don't have any missed calls or voicemails from Midas and the power steering isn't the problem with my truck my transmission fluid is leaking daily, and I have to now check it prior to driving somewhere that's the issue that needs to be addressed immediately.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/27/2024

  Customer was contacted and repairs have been made.. 

  Customer Answer

  Date: 01/01/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  When I picked up my truck on November 25th from Midas and I noticed the issues I brought the truck back to them that same day and during that week to address the issues they didnt fix them then this company Midas hasnt reached out to me to address the problem or anything currently Im not happy with how the job was done so incompletely and my truck was given back to me without a care that its leaking oil and transmission fluid. I was fraudulently taken advantage of paying $8500 for a half done job.
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 01/13/2025

  last conversation ***** had with the customer, he had surgery and would not be able to have the vehicle to the shop until after recovery.  We have told the customer we are fixing the axle seal at no cost but have not been able to get the car back to the shop.   

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went on 11/15 to get car fixed light was on paid $230 problem still occurring Called customer ********************** no help Called store took car back they keep saying they dont know and will call me back They said they are backed up they have not called back **** said I will have to take car to dealer ok then refund my money Called 11/22 went back to Midas's they said they will call me after they speak w mechanic never called Called 12/5 12/4 They keep saying they are working on it excuse after excuse excuse

  

  Business Response

  Date: 12/20/2024

  Unfortunately, customer vehicle is experiencing multiple issues. On 11/22, we hooked the diagnostic computer to the vehicle, the code for mass air sensor came up. All we can do is replace what the vehicles computer is telling us is faulty. If the light is still on, customer needs the vehicle to be further diagnosed. this will take time and is not a free service. Customer was referred to dealer, they might know exactly what is wrong without having to diagnose. No refund will be given for a repair that was needed. 

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this business on 11/25/24 for an oil change. They told me that there was a leak in my fuel pan and that it needed to be replaced for approximately 750. They told me that the last time Id had an oil change a gasket was not installed leading to the leak. I let them know I would have it towed to ***** ***** as that was the last place Id had **********************. I called Twins on ***** ** and they told me that Midas had stated that there was a Helicoil that had broken off and caused the leak. Despite ***** having done my last oil change, they told me that they do not use helicoils and therefore it could not be their fault. I have not had another organization due anything to my car. In addition to this issue, which will cost me $300 to repair, Twins quoted me 4500 for other repairs including leaks in my water housing and coolant system. This information was not diagnosed at Midas. I would like to file claims against both Midas and Twins as I feel that one of these companies has either deliberately damaged my vehicle to charge me for very expensive repairs, or that a bad oil change had been completed previously resulting in these repairs.

  

  Business Response

  Date: 11/27/2024

  WE HAVE NO PREVIOUS RECORD OF CUSTOMER/VEHICLE. WE PERFROMED AN LOF ON 11/25. WE ARE NOT RESPONSIBLE FOR AN EXISTING ISSUE WE MADE CUSTOMER AWARE OF DURING OUR INSPECTION/********************** . NOTHING MORE WE WILL BE DOING HERE. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22609746
  
  I am rejecting this response because: I would like to speak to someone in person at **********.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 12/02/2024

  Nothing we can do here, we did not deliberately damaged the vehicle when performing THE ONLY SERVICE WE EVER DID ON THIS VEHICLE. 

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 21st 2024 was the first time I had the CTS Cadillac taken to Midas. My complaint with Midas is I had repairs to the CV joints because they insisted that they were a necessity to be repaired. I originally visited their repair shop because of my tie rods needing to be replaced or adjusted but they came up with a diagnosis to replace a number of front suspension mechanisms to properly steer the vehicle at a price of $1,493. The job lasted for a week and the car was being towed back to their shop. The installation I witnessed caused a crack to the power steering hose which they refuse to take blame for it, claiming the motor mounts failed. I don't understand why they did not witness this issue before it cost myself to repurchase a pair of CV joints, a bracket and a new power steering hose for the price of $2,100 Plus $550 for towing back to their facility. I wish to be fully reimbursed of the second pair of CV joints and towing for the results of their incompetence of their misdiagnosis

  

  Business Response

  Date: 11/12/2024

  Customer came in on 10/19 with Service Request - check vehicle has constant jerk advise if needs diagnostic charge its from 20-40 mph. We did the inspection and recommended - both front half shafts, Wheel alignment, brake inspection, Rack and pinion, both outer tie rods. Customer opted to replace both front half shafts and the alignment, and decline the rest. Nothing more we can do, we are not responsible for secondary issues and declined repairs. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24/24 I went to Midas for break repair. I was in a rear end collision on 9/30 and it was deemed my brakes needed repair not as result of the accident. Physical damage was repaired by ************************. They ran a diagnostic report and found nothing to be wrong with the vehicle other than worn breaks. So I go to Midas for front break repair. They do that and I get talked into some kind of system cleaning which included an oil change. Oil filter they put in had a hole so oil is leaking from my car, I bring this to the managers attention and he validates that that is what happened. They hose off my car, replace the oil, I pay and say Im good to go. I mentioned we were taking my car on a road trip to ******* to move my brother and sister in law up to **********. Come Sunday night were getting ready to come back and my car stalls/ check engine light is on. I check the dipstick and theres no oil. So I put in 3.5 quarts of oil, check engine light comes off and everything seems fine. We get to ************ and spend the night. Get in the car Sunday and 10am and around 330 we stop for gas. My car is now smoking and I can see my belt dangling. I call an auto body place a mile away, drive it there. They suggest I get it towed to Midas near by, gets me a tow and at the Midas in ********, ************** at 5pm. They close at 6pm and say they will have to diagnose it tomorrow. Tomorrow (Monday 10/28) comes and doesnt sound good. Theres oil all over the engine, probably will take a few days. So we decide to head up to ********** and leave the car. I get a call today from the store manager in SC and he says they are only paying for new belts/ oil change. That they found a leak elsewhere that is the underlying issue that couldnt have been from them and refusing to fix it, or pay for a rental, or pay to get my car back to **********. I have now missed 4 days of work because of this. I dont have the money to get a rental so I cant get to work. They are not budging

  

  Business Response

  Date: 11/06/2024

  I have spoken to the customer and *** the district manager for ***********, Midas
  
  This vehicle came in with a severe oil leak we installed the valve cover did the other work and she left she went on a trip as she states she breaks down with another oil leak tows it to Midas in Columbia SC, they deem that the valve cover is leaking again and also the intake was also leaking oil I agreed to cover the valve cover gasket the belt, cleaning up the oil and a new oil change- which *** (the DM) will put on a 1513- since it drove fine all the way to ******* it is obvious we are not responsible for the intake Which *** also agreed with us They explained it to her and she felt we should pay for everything I then spoke with her again and explained that the intake is plastic and it didnt leak all the way to *******- I then agreed to reimburse her for her tow to the Midas shop in ********, **, which is ******- I also agreed to reimburse her for half of her hotel bill for the 1 night. Nothing more we can do here, we stood by the Midas warranty with the work we performed, we are not responsible for secondary issues due to normal wear. 

  Customer Answer

  Date: 11/07/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  Thursday (10/24) evening there was oil leaking from my car after I left Midas which I told them about but it was obviously disregarded. I was not due for an oil change and was talked into the cleaning system and oil change that Midas performed on Thursday 10/24. There was oil all over the back on my car when I arrived in ******* on 10/25, the shop that I took my car to that helped me find the tow company said it was absolutely oil all over the back of my car. That it was something they had messed up. Once we got to ******* we didnt do any driving because we were packing up my brother and sister in laws apartment so I did not notice anything wrong with the car until we left to head back up Sunday evening 10/27. 
  

  I expect Midas to pay go the tow, for my hotel and the $1800 to fix the manifold that apparently needs to be replaced. I was in a rat end collision on 9/30. Someone hit me while braking in the rain, the auto body place I took it to did a full diagnostic on the vehicle. There was no oil leaking from anywhere at that time. I literally go my car the same day I took it to Midas. They need to fix what they messed up on my vehicle! 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/11/2024

  We are not responsible for secondary issues. We stood by the Midas warranty and the second Midas location made the repairs needed to fix the initial repair made. 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  my vehicle had a full diagnostic done and completed on 10/24/24 by ******* auto body in the ***********. I left this location and headed the 2 miles to Midas for breaks. I was never told by Midas either of any kind of oil leak prior to be talked into the system cleaning which included an oil change. Afterwards I drive home, .7 miles from Midas, and there is oil on my driveway. So please explain to me home this is not at the fault of Midas. I have never found oil on my driveway, ever!
  
  Sincerely,

  
  
  ****** *****

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called around 12:30pm to inquire about their deal for $29.99 for an oil change. The employee confirmed the offer and set me up for an appointment for 1:30pm that same day. I came for my appointment and handed him my key and went to the mall to kill some time. At 2:10pm I get a call from them, they said my oil pan was leaking. I know for a fact that it was not. They also said they were about to do the oil change. I returned at around 2:30pm and the fact that the manager was there instead of the employee who took my keys already made me uneasy (later on I asked to speak to the employee who I talked on the phone with/who took my keys and the manager straight up refused). The manager says that the $29.99 offer was only for synthetic blend, not full synthetic. He tried to charge me $75. I tried to argue back that they should have told me they were putting full synthetic in the car when they called me before doing the oil change and that they would charge me more than the agreed price. After some back and forth I started recording audio, and the manager did admit to fault but still did not honor the $29.99 price. In the recording, you can hear my tone where I am trying to negotiate, and you can also hear his tone, which was extremely hostile. He was basically yelling at that point. He then proceeded to snatch my keys from the counter after I told him I was going to call the cops. He left and came back after 2 minutes, and he agreed to charge me $40. To make things even worse, when I got home and checked my oil, IT WAS DIRTY! After everything they have put me through, I believe I am entitled to a refund.

  

  Business Response

  Date: 10/17/2024

  The coupon CLEARLY states synthetic blend. Customer is more then aware his vehicle takes full synthetic (ow20). We already gave a discount due to customer tantrum, no other refund will be given. 

  Customer Answer

  Date: 10/18/2024

  
  
  Complaint: 22431934
  
  
  
  I am rejecting this response because:

  The 2012 Camry DOES take synthetic blend, as long as you have the right viscosity, 0W-20. Midas KNEW that I wanted to do the deal for $29.99 for synthetic blend yet they never said that they were going to put in full synthetic. Even when they called me before doing the oil change, they only said that my “oil is leaking into my oil pan”. That would have been a perfect time to mention that they are doing full synthetic instead of the blend. They put in full synthetic without my consent, and the manager admitted to that - I have an audio recording. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2004 I stopped at Midas and they rotated my tires. I ask how much to flush my radiator and put in new coolant. The guy i spoke with said about $120.00. I set an appointment for 10/1/2024 at 1:00. I dropped the car off at 11:00, and I might want the upper and lower radiator hoses replaced. **** ******* at Midas did not wait to contact me he called my wife and gave her a price of about $630.00 for everything. My wife is 80 years old and knew nothing about the were Quoting. She had no authority to ok any work. When I called at around 2:00 no won asked me anything about pricing. When I picked up the car they had a bill for $630.00 That is $500.00 for upper and lower radiator hoses. No one that knew anything about cars would have approved that pricing. I put the bill on my credit card in order to pick up my car. I did not sign the bill. A copy of this outrage is going to my credit card company, office of aging and the attorney general of Ohio. This is just taking advantage of me Thank You ***** ********

  

  Business Response

  Date: 10/16/2024

  We did nothing wrong here. We called the customer once we had the repairs needed with estimate. The wife answered stating she will let customer know. Call was ended. The wife called back, this is on a recorded line, and approved the repairs. Manager , 10/16/24, left a VM for customer, strictly for customer satisfaction, he will offer the customer a $70 refund on the **********************. customer needs to return the mangers call.