Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Software Developers

MRI Real Estate Software

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My REMOVEDProperty Management in REMOVED, REMOVED) used RentPayment, an REMOVED) to process monthly REMOVEDpayments. They ceased this partnership before November 2025 and closed the REMOVEDaccount receiving funds. I paid the REMOVEDfee on November 5, 2025 to RentPayment with autopay. When I asked for a refund, RentPayment tells me to contact my REMOVED. When I contact my REMOVED, they say they do not have the money due to the bank account being closed. REMOVEDis refusing to issue refunds to those of us who paid the REMOVEDProperty Management REMOVEDfee in November 2025. They told REMOVEDthey dont know where the money went. They are refusing to resolve my case and keep telling me to reach out to my REMOVED. They also are not helping the REMOVEDresolve the cases on their end. At this point I have two tickets in to the company for a refund with no resolution in sight. My REMOVEDis becoming increasingly upset with the company for being unhelpful and unwilling to work with them to take care of the payees and refund appropriately.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May, I paid a total of $450 for June rent in two payments, one for $50 on the 15th, and the second payment for $400 on the 27th, and the rent payments account refused to release the funds to my landlord already taken out of my bank account. I received a notice to terminate my lease. The REMOVEDwebsite said I was delinquent $384, which included a $25 late fee. I can’t afford to pay again money I already paid by June 22nd, and next month's rent on time to keep my housing, nor should I have to. I live in public housing and work full time disabled. My rent was only $433, and I paid extra totalling $450. I went to my landlord's office, and while on the computer, she was also unable to retrieve my payments from the account. I feel robbed, and worse, I'll be homeless. I need my account balance to reflect all of the money that was already withdrawn from REMOVED debit. I have also called customer service, but if not fixed on time, I will be homeless. I added an additional $50 just now, which the account accepted and gave me a record for. My payments now total $500 that needs to be reflected on my account, minus the $25 late fee. There is no late fee penalty for paying early before June 5th when it was due.

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has refused to remove persons no longer associated with our institution from our accounts despite numerous requests. This has resulted in breaches of confidentiality as this company continues to cc (courtesy copy) these persons on invoices. Additionally, this company has sent communications requesting payment for invoices that are already paid. Efforts to speak to a human have not been successful over the years. Even emails sent in reply to the person assigned to the account are not met with responses.

    As our institution is part of a larger institution that contracts with MRI Real Estate Services (particularly their branch "Trusted Employees") we have not been able to cut ties and use a different servicer. Whether having these guaranteed accounts has caused this business to be irresponsible with information and unresponsive we could not say, but it appears to be the case.

  • Initial Complaint

    Date:11/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    My company, REMOVEDwas a former customer of REMOVED. On May 2nd, 2023 we attempted to cancel a contract due to a very disappointing customer experience. We attempted to be nice and just terminate the service and move on, but getting a response and/or live person to speak to to cancel has been a horrendous experience. We have sent multiple cancellation requests, called their phone number numerous times and can't get a live person (which is ironic considering they're a real estate call answering service company) and then after numerous documented emails and conversations they refuse to cancel our service and continue to bill us for services not utilized or wanted. It's bordering on predatory because as a fellow business owner I can't even speak with a human to get an answer. Instead I continually get new reps and excuses and delays on terminating the service and removing their billing. It's now been 6 months that they've continued to bill us without any progress. I work with dozens of vendors and have never had as bad of an experience as I have with this company.

MRI Real Estate Software is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.