Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Amusement Parks

Cedar Point

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cedar Point has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Kings Island Manner Harried and Sent me 4 Thearing Letters and Told Me that they are Still Refusing My Business now and they Never REFUND me for 2 Orders I Never got I Filed a Charge Back with my Bank Now and They denied I Now. They Blocked my Account Now with Cedar Point Online Store now and They Never Shipped out My Order Now Because of This now. I Told Them I Want 2 FREE PASS FOR 2024 TO Cedar Point Now. But They Are STILL REFUSING to Give me My Pass And My STUFF I Ordered from Cedar Point Online Store Now.

      Business Response

      Date: 04/05/2023

      Hello
      *** *********** was contacted many times by Kings Island and Cedar Point. Her last order was placed on May 30, 2022 and was confirmed delivered on June 7,2022.
      Please close this complaint.
      Thank You ??
      ******

       

      ****** ****

      Director, Park Operations | Cedar Point
      Rides, Admissions, Guest Experience & Traffic Operations

      One Cedar Point Drive | Sandusky, OH 44870

      p: ************

      e: ********************

      Customer Answer

      Date: 04/07/2023



      Complaint: ********



      I am rejecting this response because: YOU ARE LYING TO TO ME NOW YOU NEVER REPALY TO ME NOW . YOU ARE STILL LYING ABOUT THIS NOW. USPS TOLED ME NOW THATI NEVER GOT IT NOW.



      Sincerely,



      *** ***********

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was a gift came in original box was not packaged within another box very compact. It was wrapped an given to my 12 year old grandson for Christmas upon him trying to assemble there were several broken components too many to count to even try to assemble I've attached pictures and order information. I've sent them pictures and have been.in constant contact via email with no resolution. I want my money back or a replacement. This has been going on too long a child is without his one large gift request. I've attached as many pictures as possible but have more pictures of broken pieces you can see where the coaster can't be put together in its entirety due to broken pieces

      Business Response

      Date: 02/09/2023

      Hello
      ****** was issued a refund.
      Thanks
      ******

       

      ****** ****

      Director, Park Operations | Cedar Point
      Rides, Admissions, Guest Experience & Traffic Operations

      One Cedar Point Drive | Sandusky, OH 44870

      p: ************

      e: ********************

      CP Email Signature Image

    Cedar Point is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.