Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once against we spend hundreds on season passes. Hundreds more on hotels through the year. We bought the season passes again with all of the hype on these new coasters. We go to most parks in the region, and this year we are even planning on Canada in August. I just do not understand why rides are always down. Our last visit it was Maverick down all day. for people that apparently were cleaning, I don't know. Now this is the weekend coming up that we are bringing 5 our children and their kids. Looks like TT2 is down again for the 3rd time this season. Of course, I find this out after shelling out for-park tickets, fast lane pass, and food passes. we get the feeling that they just don't really care anymore. You cannot even get ahold of CS anymore, and when you send an email. 3 now this year, they don't even reply to them. the six flags merger might be the dumbest move they ever made. Seems to be a shortage on smart moves lately. Including me spending over 2000 to bring my family this year. I emailed them after my kings island visit about a refund for my fast lane pass for my granddaughter who last minute has a seizure and could come on the trip. Never heard back. Emailed them about another issue at cedar point. Never heard back. and this was after several attempts on twitter. then yesterday about a purchase. nothing back again. I give up. this will be our last year buying anything from this company anymore, and I am a travel agent, who should know better at this point.

  Business Response

  Date: 06/28/2025

  This guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *****

   

  Yea the email was another nothing burger. 

  Does it really matter? I just spend over 3K to bring my family 21 people this past Saturday, and it was more of the same nonsense.  Tried 4 times to Ride TT2, broke down all 4 times. Barely ran all day, Millenium force down all day. Multiple kids rides closes throughout the day for the 6 grandchildren we brought. Sirens curse up and down all day. Perhaps they should stop overselling Fastlane, because using it to ride 5 rides at $200 bucks a pop is robbery. This place gets worse and worse. this will be my last season using the prestige pass. IF I DECIDE on another wasted drive from central Michigan, it will be one time visit after this. The nickel and diming people to death is out of control, and for what is my main issue. It's become so poorly run it's not even fun anymore, but what do they care?

   

  oh, and the power outage. Saturday, thanks for cutting our day short. I can just think of better places to visit yearly with my family then this. Will not ever do this again, and yep, my reviews are going up everywhere. I run a business, and i would never get away with robbery of thousands of people. 

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May I paid $218 for my daughter and her cousin to come to cedar point with there school on a field trip on June 10thand they purchased fast lane plus inside the park when they got there. i paid $109 a piece for trip. the complaint is why are ride operators denying them to ride in the front of the trains of at least 3 rides?? when i spend my money i want to be able to have fun and not be dictated to on where i want to ride. i called and spoke to supervisor ****** which was no help she justified their actions hence why you are receiving a request for a higher up to respond to me. I would appreciate it.

  Business Response

  Date: 06/25/2025

  This Guest was contacted and assisted by a member of our Guest Experience Team. At some of our attractions, Guests are assigned specific seats.

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad and I are Gold Pass holders. We have been for the last several years. We did our annual Fathers Day trip this past weekend, Sunday and Monday (June 15th & 16th, 2025). I am not very happy to say the least. An employee hit my truck with his car door in the parking lot early Sunday morning (June 15th) morning and left a small ding. His name is ***** and he works at the *********. He began yelling at my dad and I like we did something wrong, accusing us of not seeing anything, and told us we were being ridiculous. I told him I was going to call security for a report, and he walked away from me, telling me I would be laughed at. I reported the incident to security, who came out and said they did a report. I also visited guest services in the park and spoke with a supervisor. She seemed to care less. She had a guest services associate fill out a report and assured me someone would reach out to me. I still havent heard from anyone. On Tuesday, June 17th, I submitted the above message on Cedar Point's website under the "Contact Us" form. They have yet to reach out.I am seriously getting tired of this park. Every time I visit, it is less than a satisfactory experience. Guest service/experience has gone downhill dramatically. No one seems to care anymore. The big, popular rides are down consistently, multiple times a day, for maintenance every time we visit. When I go down to ********* in *******, I never have any of the problems or dissatisfaction that I experience at this park. Maybe we should get season passes there instead. It is sad because I have a lot of memories at Cedar Point. They need to do something.

  Business Response

  Date: 06/25/2025

  This Guest was contacted and assisted by a member of our Guest Experience Team.

• Initial Complaint

  Date:06/10/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB I will make this as brief as possible. The bottom line is that I am disabled. CEDAR POINT has elevators in place to assist individuals like me so that we can enjoy the rides. I was only able to ride two rides, specifically roller coasters, which is why I came to the park. The majority of the elevators that would assist me in getting to the platforms did not work, malfunctioned or the telephones to call someone on the platforms simply did not work. This meant I, as I said, was only able to ride two rides.

  Customer Answer

  Date: 06/10/2025

  May 8-9 2025

  Business Response

  Date: 06/15/2025

  This guest was contacted and assisted by a member of our Guest Experience Team.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four tickets to Cedar Point for two of my childrens birthdays and they were each taking a friend. I bought four meal plans and one parking pass. They went onopening day, May 3 of 2025. They arrived at 10 oclock when the gates open. By 1130 I was getting text messages that it hadbeen raining all day and none of the rides have been opened. I called the main office to see if they could return a different day because it was raining. They said no because they had already entered the park and they could always go to some shows and other ************* children had gone to Cedar point specifically to ride rides. They ended up staying till almost 3 oclock and the rides were never opened. I called Cedar point back, they claimed that the rides were running, but my oldest daughter who is 26 Answered my call and said they are running to test them but theres no people on them.When they were leaving the park, I saw a line of people there going into customer service. We have no idea what the results would have been. Some of the people have been in line for almost 2 hours.All I was asking, was that my children who had gone to the amusement park to ride rides be able to go on another ****** this point, I would prefer to just have a refund and get them something else. Worst case scenario if they could use the tickets another day but were going to run into a scheduling issue this far into the summer.

  Business Response

  Date: 06/09/2025

  Hi ****
  I am so sorry to hear about your children's experience at Cedar Point. We had a rainy and windy opening day which caused some of our rides to be non-operational due to these weather conditions. I am more than happy to replace the single day tickets, dining plans, and parking with items that will be good for any day this season.  Please provide a current email address and phone number and I can send you the tickets. Again, I am truly sorry for the experience your children had while visiting Cedar Point and I hope their next visit will be much more enjoyable.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  **** ****

  *******************************

  ************

   

  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased summer passes for Cedar Point, expecting the ability to update them and receive proper customer support. However, *** had an extremely poor experience with their ************** team. I have repeatedly called to address an issue regarding updating my summer passes, only to be placed on long holds and then hung up on without resolution.When I finally reached a representative, they were unhelpful and dismissive. I was not offered any reasonable assistance to update or adjust my passes, despite being within the season window. The lack of customer service is unacceptable and has caused significant frustration.I am disappointed in how a major amusement park handles its loyal customers. As a paying customer, I believe I deserve respectful service and a clear process for handling pass changes or support issues.Resolution Requested:I am seeking one of the following:A full refund for the summer passes OR Immediate assistance from a competent representative to properly update or fix the passes I also believe a formal apology or acknowledgment of the poor service I received would be appropriate.

  Business Response

  Date: 06/02/2025

  I was able to speak to ******* and solve her issue.
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment regarding my recent visit to Cedar Point with my family. We traveled all the way from *******, Tennesseea trip we make annually because your park is a highlight of our year. Unfortunately, this visit did not meet our expectations due to the closure of multiple fan-favorite rides.We were particularly disappointed to find that several key attractions were unavailable, making it impossible for us to enjoy the experiences we had planned. While I appreciate that you refunded the cost of our Fast Passes, this did not fully resolve the situation. In order to enjoy the park as intended, we had to return the following day before heading back home, which meant paying for another days admission.Given the circumstances, I kindly request a refund for the day when we were unable to ride any of the major attractions. This gesture would go a long way in maintaining our loyalty and ensuring we continue to make Cedar Point a part of our familys annual tradition.Thank you for your attention to this matter. I look forward to your prompt response

  Business Response

  Date: 05/27/2025

  Resolved to guest's satisfaction.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to ***** ********* about tickets unused and i would like to be able to get them replaced due to a few deaths in my family and several surgeries that were not planned. I tried to email ***** but the email keeps coming back as rejected. I would like another manager to call because i don't know if that particular manager is still employed there.

  Business Response

  Date: 05/11/2025

  This Guest was contacted by a member of our Guest Experience Team. Guests can reach this team directly by visiting the "Contact Us" page on our website.

  Customer Answer

  Date: 05/12/2025

  {BBB transcription via attachment}

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Cedar point contacted me and has replaced my tickets. Thank you for all your help.  
  
  
  
  
  Sincerely,
  
  
  
  Melanie Mejia

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership for myself my daughter and her boyfriend. This is for a 2025 membership. We used it once at the end of the season and expected to use this next season. My daughter has broken up with her boyfriend and I wanted to see about transferring it out of his name so I can use something I am paying for or just stop charging me.

  Business Response

  Date: 02/20/2025

  This Guest was previously assisted by a member of our Guest Experience Team. Season Passes are non-transferable and non-refundable. Once a payment plan has been initiated, Guests are responsible for the total amount due. Guests can contact our team directly by visiting the "Contact Us" page on our website.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am speaking to you because I am at the end of my resources to find a suitable solution.
  I have a reservation at your hotel Breakers from May 6 to 9, for 4 people, according to confirmation no; ********** December 17, someone contacted me by phone to tell me that I had to change the dates of my reservation because the park schedule had supposedly changed. I live in Quebec, Canada, I booked a flight for 4 people Montreal/Cleveland/Montreal, also because this trip is a Christmas present for my children, which costs me extremely expensive about 2890$ for the flights only . Despite the fact that I took the trouble to book early, October 2024, that a person from your staff accepted my reservation with my dates and everythings was ok. The December 17 I received a call from someone on your staff telling me that she has to change my reservation dates given that the park has changed the opening dates and I must manage to change my flights and my hotel booking. *** ****** refuses to change flight dates, I have to cancel and buy other plane tickets that is impossible for me and my budget. So after this person's call and my efforts with *** ****** to try to change the flight dates, I wrote to your reservations department and a certain Mrs. **** ******** was kind enough to help me. She propose me to move my reservation from Hotel Breakers on Tuesday, May 6th to ******* ***** ******* on the 6th. But i will need to find transportation from Sawmill Creek to Hotel Breakers for the 7th. We must not forget that all these problems are all due to the lack of vigilance and professionalism of the first person who took my reservation on October 30. But since the last email sent on December 19, 2024, I no longer have a response from Ms. ******** Dear Mister or Madam, can you do something for us? I'm really in distress.
  Thank you very much for understanding. Regards
  
  ****** ****** 

  Business Response

  Date: 01/17/2025

  Our Resorts Team has been in contact with the guest to find a resolution.