Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation #356620614
  
  My wife and I stayed at Hotel breakers on 09/26-09/28. We checked in late that Friday and were “upgraded” to a horizon suite room. This was my wife’s birthday so we were very excited to celebrate at Cedar Point! We had went straight to the park and didn’t have much time to inspect room. Upon waking up early for early park entrance Saturday my wife started to feel sick but we pushed through thinking humidity. Come Sunday morning my wife was having issues breathing. My wife is VERY allergic to mold. Upon inspection of the room we noticed several areas including bathroom/ carpet/ ceiling covered in it! I didn’t have time to talk to checkout and rushed my wife for help. I have reach out to support with no response. I had let a housekeeper know on Way out that NO ONE should be in that room! We want our money back as now it’s a hospital trip on top of a ruined bday trip! I have plenty of videos and photos to prove this hotels negligence. We love Cedar Point and hope this issue is corrected! (Unable to attach all photos and videos please let me know if I can provide more)

  Business Response

  Date: 10/04/2025

  This Guest was contacted by a member of our Safety Team. 

  Customer Answer

  Date: 10/06/2025

  
  
  Complaint: 23949025
  
  
  
  I am rejecting this response because: Issue has not been resolved, will update once issue has been sorted out and handled properly. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I purchased 4 Cedar Point season passes and all season dining plans for the 2025 season, which stated they INCLUDED admission to Cedar Point AND Halloweekends, including haunted houses. When I purchased these season passes, Halloweekends was included at no additional cost. In July 2025 Cedar Point announced that haunted houses would now require a separate paid ticket for each day. The haunted houses are the main reason I buy Cedar Point season passes. If I had been informed they were no longer included, I would not have purchased them. Advertising the passes as including Halloweekends and then changing it to an additional haunted house fee is unfair to anyone that has a season pass.I live approximately 3 hours from Cedar Point and only visit one weekend per year for haunted houses at Halloweekends. I can no longer ride rides. We bring a family of 6 and stay at Hotel Breakers. This year we booked at Lighthouse Point in a deluxe cabin because we have 8 people coming. We go to the park on Friday, Saturday, and Sunday which makes it cheaper to buy season passes than to pay the daily admission charge. Now that we have to pay the additional fee per day per person for haunted houses, it significantly adds a great amount to our trip. I finally gave in and decided to go online to purchase the express passes for the haunted houses for each person in my group. And they are completely sold out for the season. I called Hotel Breakers to add these express passes to my order and the lady answering the phone laughed at me and said there was nothing she could do for me....she literally laughed!! I am beyond frustrated. I feel like I was strong armed into paying this extra money or sacrifice being able to use my passes and dining plan. When I finally break down and decide to do it, the passes arent even available. I either want the express passes for my group for each day or I want a refund on my season passes and dining plan because I will not be able to use them.

  Business Response

  Date: 10/06/2025

  Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23921973
  
  I am rejecting this response because:
  I will be there for 3 days. One day of passes for my group does not cover 3 days. I appreciate the gesture, but it is not possible to get through all of the haunted houses in one evening with the extremely long lines. I am not able to stand in extremely long lines all evening, which is why I make the trip for 3 days. I do a few haunted houses each evening. I think a fair resolution would be to give us 3 days of haunted house passes, which would have been included if the season pass inclusions would not have been changed, or a one day express pass that will allow me to get through all of the haunted houses over a few hours in one evening, since I am not able to remain at the park all evening to complete all the haunted houses. I am not looking to get more than what I am entitled to. I am simply looking to make myself whole. I want to be able to cover all the haunted houses during my trip, which is the only reason I come to Cedar Point. I dont care if it is done over 3 days with the regular passes or 1 day with an express pass. I just simply cannot do that in one night with the regular passes.  I can only walk/stand for about 3-4 hours due to spinal stenosis and degenerstive disc disease. I hope this can be resolved since I have been coming to Cedar Point for over 50 years. If this cannot get resolved, I will need to cancel my cabin reservation and cancel our trip to cedar point, sacrificing our season passes and dining plans.

  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 10/14/2025

  This Guest was contacted by a member of the Guest Experience Team. We are unable to provide anything additional to our good-faith gesture. 

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay date: July 30, 2025 at Hotel Breakers (Cedar Point Resorts). Our family booked three rooms. Multiple safety/service failures occurred: (1) In-room phones in two suites were inoperable; the front desk said many rooms were affected. (2) A door-lock battery failed, leaving us locked out about 1 hour. (3) Staff offered a 50 percent cabana refund ($129.50) if we vacated the cabana early due to impending rain but the credit never posted. (4) We bought eight 2-Day ************** tickets; Day 2 was unusable due to severe weather and extended ride closures; we requested a 50 percent refund ($387.96). (5) At Tomo Hibachi, the printed receipt included an 18 percent automatic gratuity, but the signature copy stated Tip not included, which encouraged double tipping. (6) Upgrade/early check-in offer: an earlier email link still allowed us to place a request within 24 hours of arrival; only after accepting did we learn the upgrade was not guaranteed until check-in and that the request could not be canceled because it was within 24 hours. This was confusing and felt misleading.Billing timing: the room charge posted 6/27/2025 for a 7/30/2025 stay, effectively shortening our ability to dispute while we were still inside the hotels own cancellation window.We contacted Cedar Point/Hotel Breakers on Aug 19, 2025 via email and the web form, received one voicemail, and then experienced indefinite holds when calling back. We asked for a written decision by Aug 22 and received none.

  Customer Answer

  Date: 08/28/2025

  {BBB transcription via email received with attachment} - SEE ATTACHMENT

  
  Please add the attached PDF (Hotel Breakers stay July 30, 2025.pdf) to Case ********. Its the email I sent the hotel outlining the issues and requested refunds. Please share it with the business.
  
  Thanks,

  
  **** *******
  ****************************************************************

  Business Response

  Date: 09/01/2025

  This Guest was contacted by the Cedar Point Resorts Team and the Guest Experience Team. 

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about false advertisement and unethical, immoral business practices as illustrated in the below screenshot and described more fully in the attached email after purchasing 4 ***** season passes for a price of $396 plus processing fees.This is a complaint about poor, slow, terrible customer service. They have had the issue for 2 weeks. Hold times on the phones in excess of 30 minutes while working from 10-4, limited hours. No option to leave messages.

  Business Response

  Date: 09/01/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Company called me, listened to our concerns, and we reached a resolution. Thank you Six Flags and BBB.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been coming to the park for years, we spend 20 to 40k a year at the resort and park. We have always taken our kids 8 and under to the hot tub at the resort. We have never had a complaint or issue from a life guard. Today we were in a hot tub outside at 7pm with our 5 children ages 4 to 8 years old with other families having their kids in the hot tub. They specifically came up to us asking how old our kids was and then proceeded
  To tell us 5 and under can’t be in here kind you their is nothing on the signs that state that and for years we never once were told that. They walked away and didn’t ask any other family the same question. We went to the desk and they proceeded to tell us the age was three and under not 5. Our family was embarrassed, targeted, and our children were caused emotional trauma. We went to the front desk and all they say is will talk with them? How can you justify the targeting and emotional trauma they have caused
  Our family with no apoligze. We will be contacting our attorneys and filing against the company. We are very unhappy and will never again visit a park that does not put their customers first.

  Business Response

  Date: 08/27/2025

  This Guest was contacted by a member of the Guest Experience Team. Children under the age of 5 are not allowed in the resort hot tubs. 

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following email to Cedar Point and have attached a PDF of their responses.The info about Halloweekends is now live- what is this nonsense about charging for Haunts? It was always included with Halloweekends before! Weve got reservations at Breakers and have plans to visit and bring our friends, but I am seriously thinking about canceling and just paying the $50 fee. We can come ride coasters and then go home again- no point in sticking around if all we get access to are the "scare" zones. The Haunts are cheesy and fun to do- but not worth $30 per person on a Saturday. They arent even worth the $10 on a Thursday, and definitely not on Sundays when the outdoor haunts arent even open! Ive never been able to get through all the haunts in one night anyways- but now I expect the lines will be significantly shorter. Ill reserve judgement on the premium Conjuring haunt until I see some reviews. This really feels like a bait and switch- we were expecting Haunts to be included as they have been in the past, and my kid decided to renew their season pass with their own money based on the great time they had during Halloweekends this last year! We have too much fun on coasters, and our all-parks pass was exercised quite bit since the beginning of the year, so you still have my husband and myself...but my kid may be asking to cancel their 2026 pass. If you can do anything for guests, then I would appreciate five one night haunt passes for the visit in September. Asking for the all season add on for the three of us in my family to make this right is probably beyond your power- but if thats a possibility then that would completely correct our Prestige pass access for this year, and well decide next year about 2027 passes. Thanks, ***** *** I received copy/pasted responses to my request to fulfill the advertised included attractions, so I have filed a complaint with the Attorney General in addition to this complaint.

• Initial Complaint

  Date:08/18/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i had initially complained before and cedar point gave me my tickets and fast lane passes back but i gotta say i was more disappointed than before. Something has to be done about eide closures and that was the reason in the 1st place to allow us to return but this time there were more closures than b4 i waited 2 years almost to come back from surgeries to leave upset because max air was down the magnum was closed the millinium force closed and opened at almost closing time the new dragster was closed until a hour b4 closing and we saw this on the way out the maverick shut down for a few hours and as you know buying anything there is gonna cost alot of money! Parking was 30 bucks its just a shame and i hope that the new person who took over does better than this for next season...i am so disappointed i jad family come in amd they paid the $165 per person for fast lane plus even tho alot of of the coasters that, that pass covers was shut down and could've really just got a regular fast lane for 30 bucks cheaper! Cedar point needs to do better...also as a side note my daughter was there on when it flooded just another disappointment to add...only positive i have is that they invited us back b4 when they weren't up to par.

  Business Response

  Date: 08/20/2025

  This Guest was contacted by a member of the Guest Experience Team. Guests with similar issues can contact us Cedarpoint.com.

  Customer Answer

  Date: 08/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: because one person contacted me by email and when i responded someone else responded who clearly hadn't read the complaint and is asking for info that doesn't apply to my complaint, so with that neimg said could you please request upper management to call me regarding this situation? Cedar point jas had countless issues and i don't understand why one contact person isn't handling this as opposed to several who haven't even read what i complained about.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 08/25/2025

  This Guest was contacted and assisted by a member of the Guest Experience Team management. 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early August 2025, I received a promotional offer from Cedar Point for $99 season passes, which stated they included admission to Cedar Point and Halloweekends. In all previous years when I purchased season passes, admission to haunted houses during Halloweekends was included at no additional cost. The promotional materials I received did not mention any changes to this policy.Relying on this history and the offer, I purchased one $99 pass in my name, ******* ***********, and another $99 pass in my fiancs name, **** *******. Both were purchased using my credit card.Approximately five days after my first purchase, Cedar Point issued a public announcement stating that haunted houses during Halloweekends would now require a separate paid ticket. This was the first time I learned of this change. It was never disclosed in the promotional offer, purchase page, or checkout process prior to my purchases.The haunted houses are the main reason I buy Cedar Point season passes. If I had been informed they were no longer included, I would not have purchased them. This change, made after my purchases, materially reduced the value of the passes and altered a core benefit I reasonably expected to ********** advertising the passes as including Halloweekends without disclosing the additional haunted house feeand then announcing the change after collecting paymentCedar Point engaged in misleading and unfair sales practices.

  Business Response

  Date: 08/23/2025

  This Guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, which includes a refund of both passes purchased, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:08/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cedar Point sold both 2025 season passes and now 2026 season passes advertising Halloweekends to be included and after the purchase has since gone back requiring that a separate price be paid for admission to haunted events that have always been included and have such been implied to be included.

  Business Response

  Date: 08/16/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 08/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The mazes and houses were always apart of the haloweekends experiences and were included. They weren't told to be suddenly not included with passes until suddenly this year. You were misleading in your promotions
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were one of the families that won the 2024 Breaking and Entering contest. This was hosted by Channel 95.5, Mojo in the Morning Show. This was a Christmas contest for underprivileged and unfortunate families, price would have not been able to have a Christmas. We received two tickets to Cedar Point and a hotel stay at Castaway Bay. It was for two nights and up to 4 guests. This was a donated prize. The Cedar Point tickets don't expire until November 2nd, 2025. There were some issues with receiving the certificates through our email, which was not fault if our own. When we finally received them, we contacted Castaway Bay right away to make a hotel reservation. Unfortunately, they did not want to accommodate us or accept our gift certificate. This was a horrible experience and not what we had expected from this establishment, especially considering the circumstances. We had really planned on taking this trip, which we rightfully were gifted and won. We don't deserve to be told that they won't honor or acknowledge our gift certificate. Typically, even if it's expired, businesses will still work with you, especially if it's only recently expired. Again, our Cedar Point tickets are good until November 2nd, 2025. I don't understand why the hotel Castaway Bay will not honor our certificate for a 2 night stay, but it's very disappointing. I asked to speak to supervisor, but one never called. I do have proof of everything. This is so big, it's all over the radio and it's televised. It's on social media. Tons of followers. Nobody wants to hear about what happened, it wouldn't look good on Castaway Bay. All I'm asking for is what I rightfully won and what was given to me and promised by Castaway Bay.

  Business Response

  Date: 08/14/2025

  This Guest was contacted and assisted by the Cedar Point Resorts Team.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********