Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, 2025 my minor child visited Cedar Point with a friend. They were going through the "Haunted Attractions" when she was chased by an employee with a chainsaw and got scared and dropped her purse. She was unable to locate her purse at that time and then spent several hours looking for it when they had to leave and head home without her purse. I was then contacted via phone call and text by an employee that they found her purse and it had her wallet and contents. I was informed I would receive a QR code to get her purse back. After several days I hadn't received a QR code so I submitted a "lost and found ticket" on the Cedar Point website, including all of the above details and the employees phone number who found her purse. I have now received 4 emails stating her purse hasn't been found. My husband called customer service and they hurried him off the phone saying the lost and found department is closed. I followed up with the employee who located the purse and they have been helpful but that is not their department to help us get her purse back. We are just wanting her purse, which had her money, driving permit and important documents in it.

  Business Response

  Date: 11/20/2025

  The Guest Experience Team Management reached out to this Guest.

  Customer Answer

  Date: 11/21/2025

  
  
  Complaint: 24138124
  
  
  
  I am rejecting this response because:

  Has anyone tried contacting the employee who found my daughter's purse to see where they had turned it in at? 

   

  My phone number was inside my daughter's wallet in her purse and that is how the employee had reached out to me. How else could the employee have my phone number? 

   

  Someone needs to check with the employee to see where they turned the purse in at so we can get the purse back. We can already get free tickets because we are friends with another employee who receives free tickets.  

   

  We are simply looking for my daughter's belongings back. 

   

  The employees phone # who contacted me is ************. I received texts and 2 phone calls from them stating they had located the purse so what happened to it after that?

  Are there cameras to see what happened to her purse after it was located and turned in? Has an employee in lost and found stolen her purse and contents after it was turned in?

  
  
  
  Sincerely,
  
  
  
  Amy S*****

  Business Response

  Date: 11/30/2025

  Cedar Point is not responsible for lost or stolen items. None the less, a good faith effort was made.
  

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2025, my group of six (6) purchased general admission passes for Cedar Point.During our visit, our party was stuck on a malfunctioning ride for several hours in the direct sun. This major service interruption consumed a significant portion of the day we had paid for, and the park failed to provide the full experience we ************ resolve the issue, the park made two attempts, but both were invalid:1. In-Park Compensation Failure: Park staff gave us one (1) single-use Fast Lane pass as compensation for our group of six. When we tried to use this pass 15 minutes before the park's official closing time, park staff refused to let us on the ride. They said it was closed and we could not use the pass, making it completely worthless.2. Customer Service Compensation Failure: I contacted guest services to explain the situation. Their only solution was to offer Fast Lane passes for a future visit. This is not an acceptable resolution, as I am an international visitor from ****** and have no plans to travel back to ****. I cannot use this offer.We paid for a full day of access to operational attractions and did not receive it. The business's attempts to provide compensation were either unusable or impossible for me to redeem.Desired Resolution:I am seeking a refund (or a significant partial refund) for our six admission passes to compensate for the major failure of service, the hours of time lost, and the fact that no valid compensation was ever provided.Note: The receipt is priced in USD $301.59 ( $420.23 CAD)

  Business Response

  Date: 11/14/2025

  This Guest was contacted by a member of the Guest Experience Team

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Cedar Point’s Fast Lane Plus service, which was misleadingly advertised and failed to deliver the value promised. The service is marketed as providing “bypass lines on 28 rides & attractions,” yet on the date of my visit, October 10, 2025, a large number of those rides were closed or intermittently unavailable, including Steel Vengeance, Maverick, Siren’s Curse, Top Thrill 2, Gemini, Magnum XL-200, Rougarou, and maXair.
  
  I paid $189 per person for Fast Lane Plus, which Cedar Point sells at variable prices ($129–$249) based on projected crowd levels. This dynamic pricing model means guests pay more on busy days—precisely when the park knows the experience is most limited. There was no disclosure that many included attractions were unavailable, and the company still sold the higher-priced passes anyway.
  
  Further, Cedar Point’s mobile app does not display ride closures or wait times unless you are physically in the park, making it impossible for guests to make an informed purchase before committing to non-refundable tickets and Fast Lane passes.
  
  When I contacted Guest Services, I received a canned response apologizing and stating that “all sales are final,” with vague mention of “compensation options” but no details. The Guest Relations line in the park was extremely long, preventing many from voicing concerns in person.
  
  I request an appropriate refund or compensation for the Fast Lane Plus purchase and that Cedar Point be required to provide transparent, real-time ride availability information and clear disclosures before selling this product. This complaint has also been filed with the Ohio Attorney General’s Consumer Protection Section.
  
  Desired Resolution:
  Refund or fair-value compensation and improved transparency in Fast Lane Plus pricing and ride availability.

• Initial Complaint

  Date:10/14/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment with my recent visit to Cedar Point on Friday, [October 10, 2025]. This was my first time visiting the park, and I traveled all the way from Pittsburgh, Pennsylvania, excited to finally experience what I had always heard was “The Roller Coaster Capital of the World.” Unfortunately, my experience fell far short of expectations.
  
  I spent nearly $250 on tickets and parking, yet I was only able to ride four rides the entire day. A majority of the attractions were closed for most or all of the day, and the few that were open had excessive wait times—many over two hours. I had planned on purchasing the fast pass, but that wasn't even an option. There was also little to no communication from staff about which rides were down, when they might reopen, or why so many were closed. It seems as though the park was understaffed, and the staff that was there could have cared less.
  
  After traveling several hours, spending a significant amount of money, and dedicating an entire day to this trip, it was incredibly disappointing and felt like a complete waste of time and resources. I understand that maintenance and weather issues can occur, but the extent of closures and lack of transparency was unacceptable for a park of Cedar Point’s reputation and ticket prices.
  
  Given the circumstances, I am requesting a refund or a comparable form of compensation, such as return tickets or park credit, to make up for the poor experience. I believe this is a fair request considering the value promised versus what was actually delivered.
  
  I hope Cedar Point takes this feedback seriously and addresses these issues for future guests. I look forward to hearing back from you soon regarding how this situation will be resolved.

  Business Response

  Date: 10/21/2025

  This Guest was contacted by a member of the Guest Experience Team. Guests with similar issues can reach out to us via the "Contact Us" page on our website. 

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint: ********

  I am writing in response to your decision to offer tickets for the 2026 season in lieu of a refund for my recent visit. I appreciate the gesture; however, I must formally reject this offer, as it does not address the core issue. My visit to Cedar Point was not a matter of simple dissatisfaction—it was a complete failure to deliver the services and experience I paid for. As previously stated, the majority of attractions were closed, wait times were unreasonably long due to inadequate staffing, and I was only able to experience a fraction of what is advertised as the “Roller Coaster Capital of the World.” This was my first visit to Cedar Point, and I traveled from Pittsburgh specifically for this trip, incurring significant travel costs with the expectation of a full and fair experience that was not provided.

  Offering tickets for next season assumes I am willing or able to make the trip again and overlooks the fact that I did not receive what I paid for. My original purchase was for a specific date and advertised experience, which Cedar Point failed to deliver. Under these circumstances, a full refund is the only appropriate resolution. Accordingly, I am reiterating my request for a refund of the money paid, along with any applicable fees. If this matter cannot be resolved directly, I will have no choice but to pursue additional avenues, including filing a formal complaint with the Ohio Attorney General’s Consumer Protection Division and disputing the charge through my financial institution. I hope Cedar Point will choose to resolve this matter responsibly and fairly.
  
  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/27/2025

  This Guest was contacted with a different resolution. 

• Initial Complaint

  Date:09/30/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation #356620614
  
  My wife and I stayed at Hotel breakers on 09/26-09/28. We checked in late that Friday and were “upgraded” to a horizon suite room. This was my wife’s birthday so we were very excited to celebrate at Cedar Point! We had went straight to the park and didn’t have much time to inspect room. Upon waking up early for early park entrance Saturday my wife started to feel sick but we pushed through thinking humidity. Come Sunday morning my wife was having issues breathing. My wife is VERY allergic to mold. Upon inspection of the room we noticed several areas including bathroom/ carpet/ ceiling covered in it! I didn’t have time to talk to checkout and rushed my wife for help. I have reach out to support with no response. I had let a housekeeper know on Way out that NO ONE should be in that room! We want our money back as now it’s a hospital trip on top of a ruined bday trip! I have plenty of videos and photos to prove this hotels negligence. We love Cedar Point and hope this issue is corrected! (Unable to attach all photos and videos please let me know if I can provide more)

  Business Response

  Date: 10/04/2025

  This Guest was contacted by a member of our Safety Team. 

  Customer Answer

  Date: 10/06/2025

  
  
  Complaint: 23949025
  
  
  
  I am rejecting this response because: Issue has not been resolved, will update once issue has been sorted out and handled properly. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 I purchased 4 Cedar Point season passes and all season dining plans for the 2025 season, which stated they INCLUDED admission to Cedar Point AND Halloweekends, including haunted houses. When I purchased these season passes, Halloweekends was included at no additional cost. In July 2025 Cedar Point announced that haunted houses would now require a separate paid ticket for each day. The haunted houses are the main reason I buy Cedar Point season passes. If I had been informed they were no longer included, I would not have purchased them. Advertising the passes as including Halloweekends and then changing it to an additional haunted house fee is unfair to anyone that has a season pass.I live approximately 3 hours from Cedar Point and only visit one weekend per year for haunted houses at Halloweekends. I can no longer ride rides. We bring a family of 6 and stay at Hotel Breakers. This year we booked at Lighthouse Point in a deluxe cabin because we have 8 people coming. We go to the park on Friday, Saturday, and Sunday which makes it cheaper to buy season passes than to pay the daily admission charge. Now that we have to pay the additional fee per day per person for haunted houses, it significantly adds a great amount to our trip. I finally gave in and decided to go online to purchase the express passes for the haunted houses for each person in my group. And they are completely sold out for the season. I called Hotel Breakers to add these express passes to my order and the lady answering the phone laughed at me and said there was nothing she could do for me....she literally laughed!! I am beyond frustrated. I feel like I was strong armed into paying this extra money or sacrifice being able to use my passes and dining plan. When I finally break down and decide to do it, the passes arent even available. I either want the express passes for my group for each day or I want a refund on my season passes and dining plan because I will not be able to use them.

  Business Response

  Date: 10/06/2025

  Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23921973
  
  I am rejecting this response because:
  I will be there for 3 days. One day of passes for my group does not cover 3 days. I appreciate the gesture, but it is not possible to get through all of the haunted houses in one evening with the extremely long lines. I am not able to stand in extremely long lines all evening, which is why I make the trip for 3 days. I do a few haunted houses each evening. I think a fair resolution would be to give us 3 days of haunted house passes, which would have been included if the season pass inclusions would not have been changed, or a one day express pass that will allow me to get through all of the haunted houses over a few hours in one evening, since I am not able to remain at the park all evening to complete all the haunted houses. I am not looking to get more than what I am entitled to. I am simply looking to make myself whole. I want to be able to cover all the haunted houses during my trip, which is the only reason I come to Cedar Point. I dont care if it is done over 3 days with the regular passes or 1 day with an express pass. I just simply cannot do that in one night with the regular passes.  I can only walk/stand for about 3-4 hours due to spinal stenosis and degenerstive disc disease. I hope this can be resolved since I have been coming to Cedar Point for over 50 years. If this cannot get resolved, I will need to cancel my cabin reservation and cancel our trip to cedar point, sacrificing our season passes and dining plans.

  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 10/14/2025

  This Guest was contacted by a member of the Guest Experience Team. We are unable to provide anything additional to our good-faith gesture. 

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay date: July 30, 2025 at Hotel Breakers (Cedar Point Resorts). Our family booked three rooms. Multiple safety/service failures occurred: (1) In-room phones in two suites were inoperable; the front desk said many rooms were affected. (2) A door-lock battery failed, leaving us locked out about 1 hour. (3) Staff offered a 50 percent cabana refund ($129.50) if we vacated the cabana early due to impending rain but the credit never posted. (4) We bought eight 2-Day ************** tickets; Day 2 was unusable due to severe weather and extended ride closures; we requested a 50 percent refund ($387.96). (5) At Tomo Hibachi, the printed receipt included an 18 percent automatic gratuity, but the signature copy stated Tip not included, which encouraged double tipping. (6) Upgrade/early check-in offer: an earlier email link still allowed us to place a request within 24 hours of arrival; only after accepting did we learn the upgrade was not guaranteed until check-in and that the request could not be canceled because it was within 24 hours. This was confusing and felt misleading.Billing timing: the room charge posted 6/27/2025 for a 7/30/2025 stay, effectively shortening our ability to dispute while we were still inside the hotels own cancellation window.We contacted Cedar Point/Hotel Breakers on Aug 19, 2025 via email and the web form, received one voicemail, and then experienced indefinite holds when calling back. We asked for a written decision by Aug 22 and received none.

  Customer Answer

  Date: 08/28/2025

  {BBB transcription via email received with attachment} - SEE ATTACHMENT

  
  Please add the attached PDF (Hotel Breakers stay July 30, 2025.pdf) to Case ********. Its the email I sent the hotel outlining the issues and requested refunds. Please share it with the business.
  
  Thanks,

  
  **** *******
  ****************************************************************

  Business Response

  Date: 09/01/2025

  This Guest was contacted by the Cedar Point Resorts Team and the Guest Experience Team. 

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about false advertisement and unethical, immoral business practices as illustrated in the below screenshot and described more fully in the attached email after purchasing 4 ***** season passes for a price of $396 plus processing fees.This is a complaint about poor, slow, terrible customer service. They have had the issue for 2 weeks. Hold times on the phones in excess of 30 minutes while working from 10-4, limited hours. No option to leave messages.

  Business Response

  Date: 09/01/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Company called me, listened to our concerns, and we reached a resolution. Thank you Six Flags and BBB.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been coming to the park for years, we spend 20 to 40k a year at the resort and park. We have always taken our kids 8 and under to the hot tub at the resort. We have never had a complaint or issue from a life guard. Today we were in a hot tub outside at 7pm with our 5 children ages 4 to 8 years old with other families having their kids in the hot tub. They specifically came up to us asking how old our kids was and then proceeded
  To tell us 5 and under can’t be in here kind you their is nothing on the signs that state that and for years we never once were told that. They walked away and didn’t ask any other family the same question. We went to the desk and they proceeded to tell us the age was three and under not 5. Our family was embarrassed, targeted, and our children were caused emotional trauma. We went to the front desk and all they say is will talk with them? How can you justify the targeting and emotional trauma they have caused
  Our family with no apoligze. We will be contacting our attorneys and filing against the company. We are very unhappy and will never again visit a park that does not put their customers first.

  Business Response

  Date: 08/27/2025

  This Guest was contacted by a member of the Guest Experience Team. Children under the age of 5 are not allowed in the resort hot tubs. 

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following email to Cedar Point and have attached a PDF of their responses.The info about Halloweekends is now live- what is this nonsense about charging for Haunts? It was always included with Halloweekends before! Weve got reservations at Breakers and have plans to visit and bring our friends, but I am seriously thinking about canceling and just paying the $50 fee. We can come ride coasters and then go home again- no point in sticking around if all we get access to are the "scare" zones. The Haunts are cheesy and fun to do- but not worth $30 per person on a Saturday. They arent even worth the $10 on a Thursday, and definitely not on Sundays when the outdoor haunts arent even open! Ive never been able to get through all the haunts in one night anyways- but now I expect the lines will be significantly shorter. Ill reserve judgement on the premium Conjuring haunt until I see some reviews. This really feels like a bait and switch- we were expecting Haunts to be included as they have been in the past, and my kid decided to renew their season pass with their own money based on the great time they had during Halloweekends this last year! We have too much fun on coasters, and our all-parks pass was exercised quite bit since the beginning of the year, so you still have my husband and myself...but my kid may be asking to cancel their 2026 pass. If you can do anything for guests, then I would appreciate five one night haunt passes for the visit in September. Asking for the all season add on for the three of us in my family to make this right is probably beyond your power- but if thats a possibility then that would completely correct our Prestige pass access for this year, and well decide next year about 2027 passes. Thanks, ***** *** I received copy/pasted responses to my request to fulfill the advertised included attractions, so I have filed a complaint with the Attorney General in addition to this complaint.