Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to customer service and was provided with a very generic cut and paste response telling me that season passes are non refundable. I would understand that if I was requesting a refund due to an issue on my end, however I’m not. I paid cedar point to provide a service that we haven’t been able to use. I want my money back.
  
  I’m writing to formally request a refund for our season passes due to repeated and ongoing issues weve experienced at the park this season. We’ve visited three times so far, and on each visit, the vast majority of rides we attempted to go on were either shut down, stuck, or evacuated often just before we were about to board. Most recently, during our visit today, we spent three hours in the park and attempted to ride five attractions. All five were shut down or became inoperable while we waited. We only managed to ride one attraction, which itself was shut down immediately after we got off. These repeated issues have made it impossible for us to enjoy the park or justify the investment we made in our season passes. This pattern has left us frustrated and disappointed, and unfortunately, we no longer feel confident that future visits will offer a better experience. Given these circumstances, we are requesting a full refund for our season passes. Please let us know what documentation or next steps are required to process this request. We hope Cedar Point takes this seriously and values guest satisfaction as much as it values its reputation.

  Business Response

  Date: 07/16/2025

  Season Passes are a non-refundable item. Nonetheless, this guest was contacted by a member of the Guest Experience Team and was provided a good-faith gesture.

  Customer Answer

  Date: 07/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We live out of state. We make multiple trips a year just for Cedar Point and all summer it’s been a waste of money and time; the business offered us 4 single use fast passes which are useless as we already have the ADA fast pass accommodations. This has been such a miserable experience for us and I’m sorely disappointed. This is not the Cedar Point service that it used to be and it’s sad  

  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is today, July 9th 2025. I spoke with a representative of the company whom told me I can have my vouchers renewed. She was given my information and we got off the call with each other. I was very pleased until I hadn't received any email stating my vouchers were renewed. So I called again and went through about 4 different representatives to end up being told no my vouchers cannot be renewed, lastly the final person I spoke with must of considered me incapable of understanding him because he continued to repeat himself. I explained my issue and was mis informed. I think they should keep better record of voucher redemption and renewal . I should not be disrespected, as I was not being disrespectful also only remaining calm and patient with all that was going on with the back and fourth.

  Business Response

  Date: 07/15/2025

  This guest was contacted and assisted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 07/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23578008, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family experienced Fraud of services via omission at Cedar Point Shores.... On June 30 our family were sold tickets to the park without being informed that all rides were non operational.... Our kids found out at the first ride that the whole park was shut down...We went back to the window and asked when the rides would start back up they said they didn't know ... We asked for a refund they refused citing a refund policy but we were not informed at time of purchase that none of the rides were running ... Our family had only been in the park for about 45 mins.... We decided to wait bc our kids were upset and we could not get our money back... After an hour they opened rides back up BUT the little city w a bucket had most of its slides closed due to not enough staff... Only half the ride was operating.... This attraction was what our daughter wanted to experience the most... then rides shut down again.... Our kids got to ride 2 1/2 rides for $400.... We reached out to customer service via phone on the 30th they said new txs would be emailed too us by end of day but they never sent them.... I reached out to their customer service again through email they agreed to a full refund but never messaged back on how to get the refund... We used a disposable **** at the park that can not have funds charged back ... We had to get the **** bc bc they did not accept cash...

  Business Response

  Date: 07/13/2025

  Guest was contacted by a memer of the Guest Experience Team. 

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2024, I attempted to purchase a ticket on Cedar Points official website using my BCP debit card from ****. The site showed three consecutive error messages, so I assumed the transaction had failed. I then used a U.S. credit card, and that payment was successful I received my ticket without any issues.However, shortly after, I discovered that Cedar Points website had charged my BCP debit card twice, for a total of $120, despite showing error messages and not providing any tickets for those failed transactions.I immediately contacted my bank (BCP *************** del Per), and they confirmed that both payments were successfully processed and received by Cedar Point. The last four digits of my debit card are 6211. Since then, I have made several attempts to contact Cedar Point through different channels to request a refund. I have received no response, no refund, and no explanation absolutely ********** has now been almost two months since the incident. I am extremely disappointed by the technical failure of Cedar Points website, and even more by the complete lack of accountability and customer support. It is unacceptable that an international customer loses $120 due to a faulty system and is then ignored. I urgently request assistance to get my money back at this point, it feels like theft if no resolution is offered.

  Business Response

  Date: 07/09/2025

  This guest was contacted by a member of our Guest Experience team. 

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14th we purchased Season Drinks Plan Plus, and they charged us the amount of the Plus. However we only were given the stardard Seasons Drinks Plan. And when my Father **** ********** called **************** was terrible refused to fix it. They also attempted to charge us more to upgrade it, refused to file the issue and refused to give us a manager. They refused to handle it when it was a miscomunication or something on their end.

  Business Response

  Date: 07/06/2025

  Guest was contacted by a member of the Guest Experience Team.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once against we spend hundreds on season passes. Hundreds more on hotels through the year. We bought the season passes again with all of the hype on these new coasters. We go to most parks in the region, and this year we are even planning on Canada in August. I just do not understand why rides are always down. Our last visit it was Maverick down all day. for people that apparently were cleaning, I don't know. Now this is the weekend coming up that we are bringing 5 our children and their kids. Looks like TT2 is down again for the 3rd time this season. Of course, I find this out after shelling out for-park tickets, fast lane pass, and food passes. we get the feeling that they just don't really care anymore. You cannot even get ahold of CS anymore, and when you send an email. 3 now this year, they don't even reply to them. the six flags merger might be the dumbest move they ever made. Seems to be a shortage on smart moves lately. Including me spending over 2000 to bring my family this year. I emailed them after my kings island visit about a refund for my fast lane pass for my granddaughter who last minute has a seizure and could come on the trip. Never heard back. Emailed them about another issue at cedar point. Never heard back. and this was after several attempts on twitter. then yesterday about a purchase. nothing back again. I give up. this will be our last year buying anything from this company anymore, and I am a travel agent, who should know better at this point.

  Business Response

  Date: 06/28/2025

  This guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *****

   

  Yea the email was another nothing burger. 

  Does it really matter? I just spend over 3K to bring my family 21 people this past Saturday, and it was more of the same nonsense.  Tried 4 times to Ride TT2, broke down all 4 times. Barely ran all day, Millenium force down all day. Multiple kids rides closes throughout the day for the 6 grandchildren we brought. Sirens curse up and down all day. Perhaps they should stop overselling Fastlane, because using it to ride 5 rides at $200 bucks a pop is robbery. This place gets worse and worse. this will be my last season using the prestige pass. IF I DECIDE on another wasted drive from central Michigan, it will be one time visit after this. The nickel and diming people to death is out of control, and for what is my main issue. It's become so poorly run it's not even fun anymore, but what do they care?

   

  oh, and the power outage. Saturday, thanks for cutting our day short. I can just think of better places to visit yearly with my family then this. Will not ever do this again, and yep, my reviews are going up everywhere. I run a business, and i would never get away with robbery of thousands of people. 

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May I paid $218 for my daughter and her cousin to come to cedar point with there school on a field trip on June 10thand they purchased fast lane plus inside the park when they got there. i paid $109 a piece for trip. the complaint is why are ride operators denying them to ride in the front of the trains of at least 3 rides?? when i spend my money i want to be able to have fun and not be dictated to on where i want to ride. i called and spoke to supervisor ****** which was no help she justified their actions hence why you are receiving a request for a higher up to respond to me. I would appreciate it.

  Business Response

  Date: 06/25/2025

  This Guest was contacted and assisted by a member of our Guest Experience Team. At some of our attractions, Guests are assigned specific seats.

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad and I are Gold Pass holders. We have been for the last several years. We did our annual Fathers Day trip this past weekend, Sunday and Monday (June 15th & 16th, 2025). I am not very happy to say the least. An employee hit my truck with his car door in the parking lot early Sunday morning (June 15th) morning and left a small ding. His name is ***** and he works at the *********. He began yelling at my dad and I like we did something wrong, accusing us of not seeing anything, and told us we were being ridiculous. I told him I was going to call security for a report, and he walked away from me, telling me I would be laughed at. I reported the incident to security, who came out and said they did a report. I also visited guest services in the park and spoke with a supervisor. She seemed to care less. She had a guest services associate fill out a report and assured me someone would reach out to me. I still havent heard from anyone. On Tuesday, June 17th, I submitted the above message on Cedar Point's website under the "Contact Us" form. They have yet to reach out.I am seriously getting tired of this park. Every time I visit, it is less than a satisfactory experience. Guest service/experience has gone downhill dramatically. No one seems to care anymore. The big, popular rides are down consistently, multiple times a day, for maintenance every time we visit. When I go down to ********* in *******, I never have any of the problems or dissatisfaction that I experience at this park. Maybe we should get season passes there instead. It is sad because I have a lot of memories at Cedar Point. They need to do something.

  Business Response

  Date: 06/25/2025

  This Guest was contacted and assisted by a member of our Guest Experience Team.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I went to Cedar Point this past Monday, 6/9/2025. We are from ********** - close enough to do in a day, not close enough to have a season pass or return frequently. We have 3 boys who are 14 and has never been there. They LOVE roller coasters and have been looking forward to going to Cedar Point for years. They were especially excited to go on Top Thriller 2 (TT2). We got there when the park opened at 10am. Most of the rides were not even open yet- I didnt know they staggered the opening times for 10am, 11am, and 12. So that was a problem to begin with. *** was not open, but employees said they planned opening it later in the day. That was fine- we can ride other coasters. Well, numerous coasters either never opened (Maverick) or had very late opening- Gemini. Once they opened TT2 the boys rushed. Stood in line for 1 hour and the thing kept breaking down. So they left the line and went to ride another coaster (only 4th coaster of the day at this point and what would be their last) Waited in line for an hour to ride one coaster and saw TT2 was open again. They went back. They stood there for FOUR HOURS! The thing broke down 8 times! But they kept hoping they could get on. THEY NEVER DID, THE PARK CLOSED at 8 and they never got to ride it!!! What was worse is that we had their phones as you cant take anything with you on the ride. We had to stay at the exit and entrance those 4 hours wondering if they were going to get off. So us parents never rode anything else either! Went to guest services, asked for another day at the park for the 5 of us, thought that was what she gave me, turns out it was a single use fast pass. So I am expected to travel 2.5 hrs back to the park, pay for passes again, pay for parking when they should have just kept that ride shut down and we could have ridden at least what was open! The boys were so disappointed that they only got 4 rides in a 10 hour day. And Im mad I blew $500+ dollars and a vacation day for that!

  Business Response

  Date: 07/06/2025

  Guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to Cedar Point for understanding and helping my family. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/10/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB I will make this as brief as possible. The bottom line is that I am disabled. CEDAR POINT has elevators in place to assist individuals like me so that we can enjoy the rides. I was only able to ride two rides, specifically roller coasters, which is why I came to the park. The majority of the elevators that would assist me in getting to the platforms did not work, malfunctioned or the telephones to call someone on the platforms simply did not work. This meant I, as I said, was only able to ride two rides.

  Customer Answer

  Date: 06/10/2025

  May 8-9 2025

  Business Response

  Date: 06/15/2025

  This guest was contacted and assisted by a member of our Guest Experience Team.