We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Amusement Parks

Cedar Point

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cedar Point has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/27/2019 I purchased 150th Anniversary Gold Season Pass.
      Covid hit and I didn't use it. I was too uncomfortable with using it 2020 and wasn't still comfortable in 2021 until the fall season, so I bought one last year.
      I would like a refund on the 2020 gold pass. I have the receipt from Drug Mart and the card/pass.
      Or a season pass for next year.

      Thank YOU,

      ******* *** ********  My phone camera failed
      I can send the copy of receipt to you

      Business Response

      Date: 10/02/2022

      Cedar Point is not currently refunding 2019/2020/2021 Season Passes. Further information regarding season pass rollovers into 2023 can be given through [email protected]

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 8/16/2022
      Money for transaction in question: $1,000

      Business committed to provide: Original target purchase was Gold season passes ($400 for 4 passes). During the purchase process, they had an up-sell add to purchase the Platinum passes ($1,000 for 4 passes). The up-sell included the benefit of reducing the price of another ticket option (fast lane). Which was totally worth it. I purchased the Platinum season passes. The up-sell offered the Fast Lane Plus (approx. $150 value per add on) for the Fast Lane Price (approx. $100 value per add on). A near $50 savings per upgrade, or $200 per visit of savings for my family of 4.

      Nature of dispute: The transaction was 100% completed online by me. Cedar fairs claims that they accidentally had the up-sell page still on the website from the previous year. If you look at the screen shot I attached, one item does have 2021-22. The fast pass offer does not say 2021-22 and the tab is for a 2023 season passes. From my perspective, they had the up-sell there and offered me a benefit. Then they took the benefit away without compensation. They say it was a mistake, but it's not my fault. I've already visited 4 days this year since my purchase in mid August. The removal of this benefit they offered me will end up costing me at least $800. Realistically more. That $800 is based on only 4 visits. I'll be at that park more than 4 times next year. I'm actually quite upset that they did nothing to make good on this. For compensation to resolve the issue, I originally asked for a free photo pass ($65 value) and (4) drink passes for the year (I believe a total of $120 in value). Both of those items cost Cedar Point nearly nothing and would have satisfied me.

      Cedar Fairs attempt to resolve the problem: They refunded the Platinum passes and I did purchase the gold passes. I am not satisfied with this. At this point, they caused me hours of work and unnecessary anguish.

      Thank you for your review

      Business Response

      Date: 09/21/2022

      The original purchase of a Platinum Pass was refunded. Further compensation cannot be provided at this time. 

      Customer Answer

      Date: 09/26/2022

       

      Complaint: ********



      I am rejecting this response because:

      Cedar Fairs has done nothing to apologize for their error.  Their employees should be in a position to please the customer when clearly the company made an error.  If their management valued their customer base, they would make some sort of compensatory gesture when they make an error.  I understand a changing policy.  However, they offered a benefit and didn't honor the benefit.  This seems very simple to me.  A company in good standing with the BBB should be willing to make their customers feel like they have been treated fairly.  I feel like I was cheated out of a beneift.

      Sincerely,



      **** **********

    Cedar Point is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.