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Business Profile

Amusement Parks

Cedar Point

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 07/21/2023 I called Cedar Point membership office. I asked if this year they were going to do the $99.00 end of season deal that extended to the next year because my boys have never been there and weren't going to come consistently this year maybe 2 times but would come alot next summer. They LIED and state that cedar fair was not going to do the discounted tickets this year so there was no reason to wait a week or two and i should be buy the season passes just in case my children come more then 2 times. So i logged online and bought them. The sum total of my order was $429.00 for two gold season passes and 2 drink passes charged to my card on 7/21 for passes alone it was 320.00. My order number is ******** as of the first week of august the GOLD PASS IS NOW $99.00 and that is for the rest of this year AND NEXT YEAR. So not only did getting lied too cost me an extra $120.00 it also did not get me passes for next year. I have had bad customer service experiences before but never have i been blatantly lied too so that they would still sale gold passes before the sale. I want a refund of my $120 and the two passes attached to ******** to be extended to the 2024 season. Do what is right Cedar fair. Thank you

      Business Response

      Date: 08/16/2023

      This Guest was contacted and assisted by a member of our Guest Experience Team. Guests with similar complaints can reach the team directly by visiting the "Contact Us" page of our website.

    • Initial Complaint

      Date:08/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renewed two gold passes at end off 2022 season and was told we would be able to have one free bring a friend for each pass for the 2023 season. Purchased the free tickets end of June for our end of July trip and our trip came and we went to scan our free tickets for our friends and both were said to have expired in July. Cedar point advertises that these things can be used all season and that is incredibly false. Was told to walk all the way to the front at guest services only to be told the same and that I could buy a season pass for next year to get one. We ended up purchasing two full price tickets for our guests and would like cedar point to reimburse this due to false advertising and not allowing us to see an expiration date until the ticket was scanned.

      Business Response

      Date: 08/09/2023

      The Guest has been contacted and assisted by a member of our Guest Experience Team. Guests with similar complaints can reach us directly by visiting the "Contact Us" page of our website.

      Customer Answer

      Date: 08/09/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:07/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name: ******* ********
      Phone: ***-***-****
      Ticket#: Prestige + Pass
      Ticket Opened: 07/30/2023 10:23:10 PM
      We have a King Island Prestige + Pass. We are at Cedar Point right now. They refused our one ride fast pass because they said it was for Kings Island only. I just read your terms & conditions and nowhere does it says the one ride fast pass is for Kings Island only. Would you be so kind and email me at ******************** where it says the one ride fast pass is for Kings Island only. All my other perks like meal plans, drink plans & Pick tick are for both parks. Cedar Point wasted over 1 hour of our time for a Supervisor to tell us that the one time fast pass was for Kings Island only. We were at Cedar Point in June 2023 and Cedar Point had no problem giving us our one time fast pass but Sunday & Monday but today they had an issue with it. When I reached out to Kings Island about the problem I was told that their policy can change without notice. That's theft when you paid for one thing but you received something different.

      Business Response

      Date: 08/02/2023

      Guest Services was able to resolve the complaint.

      Customer Answer

      Date: 08/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:07/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally applied a drink pass I purchased on 7/24/23, to my own pass instead of my son's pass. He used the drink pass once that same day. So now I am being told that CP will not transfer the drink pass to his pass "because it was used". Which, obviously makes no sense at all. I would like to drink pass put on his season pass, as I will never use it and I purchased it for him.

      Business Response

      Date: 08/04/2023

      Issue was resolved to guest's satisfaction.

    • Initial Complaint

      Date:07/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Cedar Point on 7/18/23 with my son. I purchased 2 Fast Lane Plus tickets after seeing all of the advertisements for "wait less, ride more". That is a false advertisement. This company sells this same deal to all who will buy it. Therefore, there are just as many people in the "fast" lines as the normal lines. Add to it that most of their attractions listed for this Fast Lane Plus pass continues to go down throughout the day which means you can't even go on the rides as agreed upon. This causes the lines to get even longer since the rides keep going out for hours at a time. I live out of state and feel that they are completely misleading consumers as to the value of purchasing this pass. It provided no additional benefit. I would like the $318 that I paid in total for these two passes to be refunded to my credit card that they used. I tried to settle this directly with them and their resolution of a discounted ticket, meal pass, and a couple of skip the line passes are not acceptable to me. They need to put a limit on how many of these passes they sell each day. They are diluting the value and ripping the customer off.

      Business Response

      Date: 08/10/2023

      Resolved to guest's satisfaction. 

      Customer Answer

      Date: 08/11/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March I purchased the Gold Pass for the specific reason of the "bring a friend" perk as well as other perks. I liked the advertised 19.99 for "bring a friend' When I checked into purchasing the tickets ahead of time I was told I had to buy it at the park on the day we arrived. It was still advertised at 19.99. On 6/11/23 I brought my family and a friend..... only to get to the online ordering for tickets to be charged $66.38 (59.99 + fees for buying online- That was the only option- why did I have to pay a fee to use that service if it was the only option to buy the ticket?) for that "bring a friend ticket"........ how is this a discount? Certainly not as advertised.. When I asked guest relations about the cost I was told by ****** that the price changes daily..... That's not how it is advertised at all. I will not be using the bring a friend perk again unless this is rectified.

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Dates: 6/17-20 | Paid approx $2800-3000 | Seeking a 50% refund
      Check-in process took 30 minutes, and my online reservation selection did not transfer over accurately. I purchased an early entry option, but some of the rides were not available. We received hard-copy printouts for both the roller coaster, waterpark sections, dining pass, and refreshments etc vs just receiving wristbands for our entire stay. It was unreasonable to have to hold onto the hard copy printouts while in an amusement park and having to get wristbands every morning. We also weren’t informed about the app until later.
      We had all-day dining and refreshing tickets, but there were limited refreshing stations available, and the food courts in the park were few, with lines being extremely long, & food was cold. There wasn't light food options; only heavy foods were available with our dining pass; therefore, I had to pay out of pocket. When we went to the waterpark, most of the slides and other water options were out of service. In addition, body towels were not provided but for purchase only. The customer service at the parks was poor, and our hotel (Hotel Breakers) was a disappointment. The housekeeping service did not clean our room efficiently (they only made our beds) and came the day before we left. Not to mentioned, I had to call to request this service for our 4-day stay. When I called to ask why housekeeping did not clean our room, I was told that they were understaffed and did not have adequate time to clean.
      We ordered room service, pizza, our last night, and the food was horrible and cold. The indoor pool was unavailable, and the outdoor pool and jacuzzi were full and looked dirty as if it was not cleaned.
      We dined at the restaurants onsite at our hotel (TGIFriday's and Tomo), and both were disappointing in taste.

      Business Response

      Date: 07/15/2023

      This Guest was contacted and assisted by a member of our Resorts team. Guests in similar situations can reach us directly via the "Contact Us" form on our website.

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 4:40-8pm o. Friday June 30th. My friends went on the “sling shot” I front thought the person working the tickets was very rude. I wanted to surprise them and buy the recording. Once they got off I went up to him and asked to as we are standing right in front of him, and he knew what people I was with. Gave us the wrong recording not sure if it was with malicious intent or an accident but I do want my recording or a refund.

      Business Response

      Date: 07/03/2023

      This Guest was contacted and assisted by a member of our Guest Experience Team. Guests with similar complaints can reach the park directly via the "Contact Us" page on our website.

    • Initial Complaint

      Date:06/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the drink plan for the family for the year. Bought a meal for the family at the Farnhouse Kitchen and Grill on June 27th, 2023. I was charged 2.50 a total of seven times for drink refills. Why buy a drink plan if I'm going to be charged for the drinks when I try to use the plan.

      Business Response

      Date: 06/28/2023

      Issued was resolved to customer's satisfaction.

    • Initial Complaint

      Date:05/30/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was having issues placing an order online. I removed the option I wanted and accidentally placed a similar option in its place and did not catch it until after the transaction was completed. Cedar fair does not allow refunds or substitutions after the transaction has closed. I wanted a season long paper cup drink plan and accidentally selected bottle. I noticed immediately but have no recourse to correct the mistake. If app stores are required to refund an accidental transaction, why is cedar fair allowed to decide all sales are final? The products in question are the exact same price and it seems unreasonable that there is no recourse after the transaction goes through.

      Business Response

      Date: 05/30/2023

      The Guest was assisted in park -- the correct Drink Plan was added to their Season Pass. Guests with similar issues may contact our Guest Experience Team at ************ or **********************.

      Customer Answer

      Date: 05/31/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ***

    Cedar Point is NOT a BBB Accredited Business.

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