Reviews

This profile includes reviews for Mr. Appliance of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mr. Appliance of Columbus has 4 locations, listed below.

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  Mr. Appliance of Columbus

  1990 Patterson Rd SW Pataskala, OH 43062-9738

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  Mr. Appliance of Columbus

  PO Box 57 Pataskala, OH 43062-0057

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  Mr. Appliance of West Central Ohio

  1935 Elida Rd Lima, OH 45805

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  Mr. Appliance of Columbus

  620 E Broad St Columbus, OH 43215-4037

Review Details

• Review fromJay G

  Date: 10/16/2025

  1 star
  Mr. Appliance diagnosed my refrigerator and stated I needed a new icemaker. They came out to my house on 8 different times over a two-month period replacing the icemaker 4 times. On the last visit they said it was mis-diagnosed and the door actually needs to be replaced for another 600.00. Mind you, I already paid 500.00 for an ice maker that was never broken in the first place. I have called the main office (as you cannot call the local office directly) 4 times to discuss a remedy and I have never received a call back. My next step is to file a complaint with the ************************* and then move on to small claims court but wanted to send a review to warn people on this company.

  Mr. Appliance of Columbus

  Date: 11/05/2025

  Were sorry for the frustration and repeat visits. Heres what our records show:Initial diagnosis: Our technician followed the manufacturers test protocol and found a shorted ice maker motor assembly. We replaced the ice maker and verified operation.Return #1 (about a month later): Under our Done Right Promise, we found the ice maker had power but would not cycle. We replaced it at no charge and confirmed proper water fill.Return #2 (about a week later): The ice maker now had no power. Further testing traced an intermittent wire in the door that was shorting and cutting power to the ice maker. Because the door harness was supplying power during prior visits, the intermittent short could not be confirmed earlier.Remedy offered: As a courtesy, we offered the replacement door at our part cost and installation at no charge.Were committed to a fair resolution. Please contact our local office at ************ so we can complete the corrective repair under the terms ********** Appliance of ******

• Review fromNancy

  Date: 07/24/2025

  1 star
  I wish I could put negative stars. Ive been dealing with them for two years to fix my refrigerator and freezer, I am out close to ********. And it still isnt fixed. The owner will not return calls, and I have even called the corporate office in *****. Every technician that came out complains about the owner and the company and then quits. I have a Miele appliance and they were the only ones that said they work on them. I found out even ***** will not use them now because of so many complaints. Stay away from this scam company.

• Review fromCharles A

  Date: 07/21/2025

  1 star
  We paid Mr. Appliance $****** for repair to a range hood on December 18, 2025. They didn't complete the work and didn't refund our money. Numerous calls over 7 months were fruitless. Now trying to file a legal case against them but court summons documents were returned because mail at their address was returned undeliverable.

• Review fromGregory C

  Date: 06/11/2025

  1 star
  Mr. Appliance is the worst company that I have ever done business with. I should have known when they kept me waiting a full day, only to call and cancel shortly before closing stating that the technician's vehicle had broken down. They rescheduled for the next day, arriving very late in the day. The technician diagnosed a problem within minutes but stated that he doesn't carry any parts. The part would be ordered, and he would return a week later. He would not schedule unless he received payment in full. The office called the day before the appointment, again near 5:00 pm, cancelling as the part would not arrive in time. It turns out that the part was coming from ********* to Columbus and wasn't shipped out/ ordered until the day before. Why wasn't it ordered the first of the week and not waiting until Thursday before a Friday appointment. Unbeknownst to me, the part was being shipped to my home. They promised to be out Tuesday of the next week, but cancelled due to a medical emergency. The technician was then scheduled for the next day but well over an hour into the scheduled slot, customer service called stating that the technician was still in the hospital. At this time, I have filed in small claims court hoping to receive my money back. It is not company policy to refund money and customer service is nearly impossible to reach. DO NOT USE this company. They have an F rating with the BBB. NO STARS but had to give 1.

• Review fromTonya S

  Date: 05/29/2025

  1 star
  Stars should be negative 5. ******** customer service and service overall. They will quickly analysis and diagnosis an appliance issue. Take payment and committed to service repair date. They then reschedule over and over again with different excuses. The repairs never happen and they will not respond for refunds. Complete scam and I am out $700.NEVER USE THIS COMPANY.

• Review fromJim and Emily S

  Date: 03/04/2025

  1 star
  We contracted with Mr. Appliance of ****** to inspect our dishwasher. The technician, ****, told us during the initial inspection that he suspected that our 2018 Bosch dishwasher had another 7 or 8 years left. We asked him what he would do in our shoes, and he did not recommend buying a new machine, stating that we had many years left on this machine. Based on that representation, we decided to go forward with repairs. Mr. Appliance supposed to have the parts in within four days. It took 3 additional trips and 11 more days for the parts to arrive. On the fourth trip, a substitute technician, ***, installed the control panel and without waiting for the machine to complete a full cycle (as promised in the repair guarantee), he left the site, reporting it functional. It never was.On the fifth trip, 15 days after the first, **** identified the problems as the dishwasher's inlet valve and circulation pump, which were never disclosed to us before. **** then said, "that's why I told you to buy a new dishwasher," when he never said anything close to that.A messy, expensive, and unprofessional experience from start to finish, capped with a bald-faced lie that left us speechless in its audacity. We will never again use Mr. Appliance, and will recommend to everyone we know not to use them

• Review fromTrey J

  Date: 01/31/2025

  1 star
  Mr ********************** wants 500 dollars to come out and check are oven it not working and they should never take this much money if you are not going to do the job poor service

• Review fromLaura H

  Date: 10/29/2024

  1 star
  Do not do business with this company. After rescheduling my appointment 3 times the technician never showed up.

• Review fromMackenzie H

  Date: 10/07/2024

  1 star
  Do not hire!!!! Gave 1 star only because I had to. Since my initial call its been 5 weeks and I still dont have a working appliance. I have had 2 different technicians out to my house and the company has rescheduled their appointments to come 3 times, with excuse after excuse of reasons for rescheduling. I have asked to speak with a supervisor or manager at least 5 times with no return call. Absolutely terrible customer service and worthless company!!!

• Review fromLynneta R

  Date: 08/14/2024

  1 star
  Made an appt to have my side by side refrigerator ***** that was 5 years and 6 months old checked because on June 30th it stopped cooling. I received a recommendation from a friend that they had used Mr. Appliance. I called on July 1st to schedule an appt for a look to see what was wrong. They rescheduled that appt once or twice (not sure) but finally the nicest guy came to my home (****) but he was soon to be leaving the company. He stated the problem and I contacted ** to have them send Mr. Appliance a proof a purchase. Mr. Appliance stated over and over they did not receive it and finally I had a three way call with ** and Mr. Appliance and ** faxed the document while we all were on the line. To be honest I am not sure who should have ordered the compressor (for the repair) but it took approximately 3 weeks. I would contact Mr. Appliance and always received a nonchalant response. They rescheduled twice before the compressor came and then after I received it they reschedule twice again. They finally gave me a date of Aug 9th, and we were thrilled. However on August 8th at 12:57 pm Mr. Appliance called and stated they are no longer dealing with **. I am sure this was something they may have known before the last hour. This has placed my family with an heck of a dilemma because to repair my refrigerator, companies wish to start over even though I have the compressor sitting on my living room floor. This is very inconvenient and more than that extremely expensive for a refrigerator that I consider not very old