Reviews
This profile includes reviews for Secure Data Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,085 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndres R
Date: 01/18/2023
1 starThe story is that we had to transfer the computer image through the internet, and they didn't do anything with it for weeks and then said they couldn't download the image, which was false because our team was able to get it without problems. After almost two months of not getting anything done, we requested our money back, and they only agreed to return 30% of the fee. These guys don't know what they are doing. They asked for a fee at the front, and after paying for it, they didn't deliver. I highly recommend not using their services.
Secure Data Recovery Services
Date: 01/27/2023
Your SecureData experience is important to us. Our customer service has reached out to your directly. Please contact our customer support at XXX-XXX-XXXX. We would love the opportunity to connect with you and discuss your concerns.Review fromMark C
Date: 01/17/2023
5 starsI had an 8TB Hard Drive fail that included over 20 years of images and other files. In other words - my digital legacy. ***************************** and the Secure ********* recovered everything, preserving the directory structure and naming conventions. I received the recovered data today and to paraphrase ************* 'Happiness is a hard drive'. If you experience data loss, I highly recommend them.Review fromMichael H
Date: 01/12/2023
5 starsWorking with Secure Data Recovery was terrific. ***** provided exceptional customer service, I felt taken care of every step of the way. Would definitely utilize their services should the need arise.Review fromConner N
Date: 01/10/2023
5 stars***** ******** provided excellent customer service to get our company's data recovered from a damaged hard drive. ***** is quick to respond and handles any issues swiftly. We were provided with a new hard drive with 100% of our old data recovered. I would definitely recommend ***** and Secure Data Recovery for any future data recovery needs.Review fromDavid R
Date: 01/05/2023
5 stars****** ****** was vary helpful and prompt to get back with information to give the confidence that my information would be saved Thank You.Review fromShelley R
Date: 01/03/2023
5 starsSecure Data Recovery Services is a wonderful company to work with. They, along with your case manager, kept me updated every step of the way. I was treated by ********************* as if I was his only case. Secure Date made the diagnosis, worked quickly and accurately to recover all my data. I recommend this company, along with ****, to everyone who needs data recovered.Review fromKyle C
Date: 01/01/2023
4 starsGreat customer service by ****** at ********************** Data **********************. Although the turnaround time was longer than the initial estimate, the company was able to recover all the data on my dead phone so I am pleased with that. Would do business again if ever needed.Review fromLouis M
Date: 12/30/2022
5 stars**** ****** did a great job answering all my questions and helping me understand my options. Great experience.Review fromJulius D
Date: 12/28/2022
5 starsSecure Data Recovery is absolutely the real deal. If it's recoverable they will find it. They've retrieved 99% of my files. They have a great staff over there. I'm a returning client since 2018. The customer service is great. ************ Is *************** was really knowledgeable and was patient with my concerns. Thank you again ****. CheersReview fromBridgid M
Date: 12/26/2022
5 starsFive Stars ***** I highly recommend Secure Data Recovery Services. After returning from a long Thanksgiving weekend, I sat down to work and discovered my external hard drive was no longer working. I spent a week trying different solutions with no luck. I found Secure Data online and called in a mild state of panic. They answered all my questions and assured me they would do everything they could to recover nearly 30 years worth of graphic design and illustration archives. They were able to retrieve 100% of my data! Saying thank you hardly begins to show my appreciation.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.