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Business Profile

Data Recovery

Secure Data Recovery Services

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Secure Data Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a very negative experience with them recently. They were persistently annoying about contacting me over and over and pushing me to use their services. After I couldn't get a local place to recover my data, I decided to send to them (big mistake of not reading online reviews of them beforehand). They had quoted me over the phone a cost of $395 to $1000 max to recover. After I sent in my drive, they quoted me $2000!!! After I said no, they came back and said they could give me a discount to $1500. I still declined and now they want to charge me $40 to send my drives back (I had sent them 2 drives to place any recovered data on). The rep never told me or quoted me a price that I would have to pay to return my drives. He pointed me to a service agreement wording which was very vague and did not quote a price either. I will be sure to involve my lawyer to put this company in their place!

      Business Response

      Date: 08/25/2025

      We appreciate the opportunity to clarify the situation.


      This customer has not paid for any services, and no recovery work was performed on their devices.

      Our service agreement — which the customer reviewed and signed prior to sending their drives — clearly states:
      If the Client elects not to proceed with the data recovery procedure, the Client must request the Storage Media to be returned within 14 days of signing this Agreement and the Client will be responsible for all return shipping and handling costs (minimum of $37.95 per Storage Media for standard shipping within the ***** with higher costs possible depending on weight, size, and dimensions of Client's originals).


      Despite this, we offered to return the drives at no cost as a courtesy to resolve the matter quickly and amicably.

      Regarding pricing:
      *Initial phone estimates are always preliminary until we complete a physical evaluation of the drives.
      *After evaluation, the customer was provided with a formal quote reflecting the actual condition of the media.
      *The customer chose not to proceed, which is entirely their right — no charges were ever billed.


      We understand this process can be stressful, especially when important data is involved, and we strive to be transparent at every step. We remain willing to ship the drives back free of charge to close this matter.

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our hard drive was shipped to this company back in February of 2025. It is now June 2025 and we have no idea where our hard drive is nor have received any sort of information from the company regarding its whereabouts. This was shipped ***** overnight and the company claims they never received it, although it was signed by M. ******** within ******* system. They’ve given us the run around for the last 4 months. Saying the tracking number wasn’t correct, “they’re looking into it”. According to them, they filed a claim with ***** in April. It is now JUNE and they’re telling me that the claim is still open with *****, but will not give me a claim number to verify. This is thousands of documents and images that were on this hard drive which are invaluable. Needless to say I also have major privacy concerns regarding the loss of this. We’ve called and continue to be told “someone will call you back”. Enough is enough.

      Business Response

      Date: 08/14/2025

      We sincerely apologize for the inconvenience this situation has caused. At this time, we have not successfully received the device from *****, and we understand how frustrating this must be. We are actively working with ***** to locate the shipment and resolve the issue as quickly as possible. Our priority is ensuring this matter is resolved to the customer’s satisfaction, and we will provide updates as soon as we receive any new information.

    Secure Data Recovery Services is BBB Accredited.

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