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Business Profile

Department Stores

Macys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

About

About This Business

Macy's Credit & Customer Service in Mason, Ohio provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions.  Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.

Business Details

BBB File Opened:
10/16/2012
Business Started:
1/1/1989
Business Incorporated:
1/28/1994
Type of Entity:
Corporation

Additional Contact Information

Additional Information

Refund and Exchange Policy

Returns by mail and in stores within 90 days of purchase for free.  Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

New or gently used Cosmetic or Fragrance product purchased at Macy's will be accepted for return.

Some departments such as fine jewelry, tech accessories and furniture have different return guidelines. Full details can be found here.

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