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Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

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About

Important information

  • Additional Info:

    A separate report on Macy's Inc. is available upon request.

    Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank.  A separate BBB Business Review for Citibank is available through the New York BBB. 

Overview

Macy's

9111 Duke Blvd.

Mason, OH 45040-8999

Find a Location

Macy's has 440 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Macy's

      9111 Duke Blvd. Mason, OH 45040-8999

    • Macy's

      1000 S Hayes St Arlington, VA 22202

    • Macy's

      5702 General Washington Dr Alexandria, VA 22312

    • Macy's

      2500 W Moreland Rd Willow Grove, PA 19090

    • Macy's

      4040 Penn Belt Pl # 10 Forestville, MD 20747

    BBB Accreditation & Rating

    Macy's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Rating

    Not Rated

    Reasons for rating

    • The business is in the process of responding to previously closed complaints.
    More InformationHow are BBB ratings calculated?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Macy's Credit & Customer Service in Mason, Ohio provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions.  Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.

    Years in Business: 37

    Business Details

    Local BBB:
    BBB Cincinnati
    BBB File Opened:
    1/1/1928
    Business Started:
    1/1/1989
    Alternate Names:
    Macy's Credit Cards
    Macy's Credit & Customer Services, Inc.
    MCCS
    Macys Department Store
    Bloomingdales
    Macy's Goodyear Tire Service
    Macys Debt Protection
    Related Businesses:
    Macy's, Inc.
    Business Management:
    Mr. Mike Gatio, President, MCCS
    Mr. Jeff Gannette, CEO

    Additional Contact Information

    Principal Contacts
    Mr. Mike Gatio, President, MCCS
    Mr. Jeff Gannette, CEO
    Fax numbers
    Primary Fax: (513) 573-2958
    Additional Phone Numbers
    Other Phone: (513) 398-5221
    Other Phone: (212) 705-2000
    Other Phone: (513) 745-5275
    Other Phone: (513) 573-2620
    Other Phone: (800) 282-8800
    Other Phone: (800) 284-7049
    Other Phone: (800) 281-0820
    Other Phone: (800) 654-2813
    Other Phone: (502) 423-3000
    Other Phone: (513) 361-4200
    Other Phone: (513) 573-2754
    Other Phone: (800) 264-0069
    Other Phone: (866) 593-3929
    Other Phone: (800) 289-6229
    Other Phone: (513) 745-5292
    Other Phone: (800) 343-2686
    Other Phone: (800) 777-2743
    Other Phone: (800) 950-0340
    Other Phone: (513) 573-2346
    Other Phone: (270) 685-4411
    Other Phone: (800) 542-7704
    Other Phone: (877) 887-8781
    Other Phone: (800) 227-0859
    Other Phone: (513) 361-4391
    Other Phone: (513) 573-8739
    Other Phone: (513) 573-8028
    Other Phone: (513) 669-6607
    Additional Websites
    bloomingdales.com
    ebwh.fa.us2.oraclecloud.c...
    Social Media

    Additional Information

    Payment methods
    Cash, check, credit cards, Pay Pal and mobile payment applications
    Refund and Exchange Policy

    Returns by mail and in stores within 90 days of purchase for free.  Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

    New or gently used Cosmetic or Fragrance product purchased at Macy's will be accepted for return.

    Some departments such as fine jewelry, tech accessories and furniture have different return guidelines. Full details can be found here.

    Business Categories
    Department Stores, Online Shopping, Credit Cards and Plans

    Latest Reviews

    • Lisa C

      "I have been so disappointed and frustrated with Macy credit card service. Since February of 2026 I have been unable to resolve a bill statement with Macy's." ... Read full review

    • C L

      "Macy’s has a policy no one can buy customers gifts through their rewards account. A policy customer service knows but is not anywhere in writing online." ... Read full review

    • Jeanette R

      "They take your money and then don't deliver the product. The chat is a nightmare in slow motion keeps asking you for information and is not helpful." ... Read full review

    View all Reviews

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