Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Macy's

  9111 Duke Blvd. Mason, OH 45040-8999

• 

  Macy's

  PO Box 8076 Mason, OH 45040

• 

  Macy's

  PO Box 4218 FDS National Bank Mason, OH 45040

• 

  Macy's

  PO Box 8216 Mason, OH 45040

• 

  Macy's

  5000 Florence Mall Florence, KY 41042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and other people in my family have a Macys card and an account at Macys. They offer no clear option to pay online. they make it insanely hard to pay online and force you to call them and make the experience so inconvenient that one inevitably racks up late fees. The only viable way to make a payment on your Macys card is to go in person and do so. I believe this is done on purpose to intentionally cause customers to be charged a late fee. I called their customer service to try to make a payment online and they could not guide me and were just as lost as I was. this is purposely done and they should not get away with it

  Business Response

  Date: 07/17/2025

  
  
  July 17, 2025
  
  
  ***** ****
  ***** ***** *****
  ********* ** *****
  
  
  Re: Better Business Bureau complaint #********
  Macy’s account ending in ****
  
  
  Dear ***** ****:
  
  We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy’s
  Executive Office. As an Executive Office Administrator, I was asked to review and respond to your concerns on
  behalf of ********, N.A. (****).
  
  First and foremost, please accept our sincere apology for any frustration or inconvenience you experienced while
  attempting to resolve the matters outlined in your complaint.
  
  Please note: You may make a payment through any of the following methods:
  ** By phone: Call our Customer Service Department at ###-###-####
  ** In-store: Visit any register at a Macy’s store location
  ** By mail: Send your payment to
  **** *** *****
  ************* ** **********
  
  You mentioned having difficulty making payments online, and I would be happy to assist.
  
  To make a payment online, you will first need to create a Macy’s profile. Once your profile is created, please add
  your Macy’s Credit Card to the wallet section of your profile.
  
  Here are the steps to make a payment:
  1. Sign in to your Macy’s profile at macys.com.
  2. In the top right corner under your name, select Macy’s Credit Card from the menu.
  3. This will direct you to the payment screen, where you can view your account details and submit a payment.
  
  If you need further assistance, our Macy’s Customer Support Team is available at ###-###-####, Monday
  through Sunday, from 8:00 a.m. to 10:00 p.m. (ET).
  
  Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further
  assistance, please do not hesitate to contact me at the telephone number below.
  
  
  Sincerely,
  
  Jonelle D******
  Macy’s Executive Office
  Toll free: ###-###-####
  Direct line: ###-###-####
  For TTY: We accept 711 or other Relay Service
  
  cc: Better Business Bureau
  
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becaus

   

  
  

   I am given citi bank 15 days as they stated to resolved my complaint relating to my 4 closed credit card accounts due to possible retailation complaint from my previous June 2025 *******

  complaint ******* do not close this complaint but allow citi to resolved my recent complaint that needs further resolution.

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/03/2025

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 07/08/2025

  My complaint is against citi retail cards this is my second complaint filed within 3 weeks
  All my accounts was closed in retaliation of my previous complaint with **** when I was having trouble opening each account and was successfully overturn from Denied to Approved. I am highly disappointed and this was a slap in my face I never expected my newly accounts to be closed and so quickly after they were just approved.
  Citi stated that it was for credit reasons for the account closures.
  
  I have many credit cards account and I must say no other bank has closed my accounts after approval within a short span of them be newly opened.
  
  I do believed Retaliation played apart because I had to upload and mailed my personal verifiable documents so they can see my nationality as well.
  
  This second additional complaint makes me feel so disgusted and furious of this mistreatment.
  
  This issue was just resolved with Citi Executive response team on the denials
  however with complaints filed they were overturn and now a week later they all closed
  Citi just recently pulled my credit reports for approval when I applied for credit there was nothing needed to merit an additional account review which caused account closures on all account.
  
  If my accounts remain closed I will have an attorney to review my complaint along with my previous complaint with Citi.
  
  Even thou Citi will not admit they closed all my accounts on retaliation for me making complaints when my applications were originally denied because identity issues now that was fix but still credit reports were pulled and I did qualify.
  
  I say my accounts were closed in retaliation from previous complaint.
  
  I never seen accounts closed when I just got approved for all 4 accounts mid June of 2025
  this is weird lending practices.
  Additionally because of the 3 week account were only open and now closed on July 1,2025
  will Dramatley Harm my overall credit do Citi care??? about my credit???

  Business Response

  Date: 07/18/2025

  Please see attached response (text below) that has been sent to the customer address on file. Enclosure sent directly to customer.

  
  July 18, 2025
  
  ***** ****
  P.O. Box ****
  ******** ** *****
  
  RE: ******** ********* ********** ****** Complaint # ***************
  Better Business Bureau # ********
  Bloomingdale’s account ending in ****
  
  Dear ***** ****:
  
  We are in receipt of your complaints filed with the ******** ********* ********** ******, and the Better
  Business Bureau, which were forwarded to Bloomingdale’s Executive Office. As an Executive Office
  Administrator, I was asked to review and respond to your concerns on behalf of Citibank, N.A. (CBNA).
  A response regarding the Citi account referenced in your complaint will be sent under separate cover. We
  are unable to address concerns regarding the other creditors mentioned in your complaint.
  
  Our records show we recently responded to your ******** ********* ********** ****** complaint
  #*************** (copy enclosed) regarding a similar concern. Our position has not changed.
  Bloomingdale’s account ending in **** is open, as of the date of this communication. Please feel free to
  call us at the telephone number listed below for any questions about this account.
  
  Please be assured that we are a company committed to having a diverse customer base. CBNA does not
  condone or tolerate discrimination of any kind. I would like to assure you that we comply with the federal
  Equal Credit Opportunity Act and do not discriminate against customers on the basis of race, color, religion,
  national origin, sex, marital status, age, receipt of income from public assistance, or exercise of rights under
  the Consumer Protection Act. Bloomingdale’s does not participate in deceptive or retaliatory business
  practices.
  
  Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be of
  assistance on another matter, please do not hesitate to contact me at the telephone number listed below.
  
  Sincerely,
  
  
  C***** A*******
  Bloomingdale’s Executive Office
  Tollfree: ###-###-####
  Direct line: ###-###-####
  For TTY: We accept 711 or other Relay Service
  
  Enclosure
  
  cc: Better Business Bureau
  
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomingdales order number *********
  I bought a **** ***** shoe with gift cards amount for $97.82 and credit card amount for $90.88 and later on return the shoe to bloomingdales successfully. The refund of $90.88 came back to credit card. I was waiting for the gift card $97.82 for a long time. The represent told me that she can transfer the gift card fund to my credit card but the funds never reach to my credit card. I have checked a million times for my credit card. Later on I received a real gift card number *************** and CID number ****. I was under the impression that the funds is in this gift card and when I was trying to use it, the money is not in this gift card. Now I am still waiting for $97.82 back to me. I have called bloomingdales ##3-##3-#### twice and the supervisor told me they are going to mail me a new card to my new address but I still didn't receive it.

  Customer Answer

  Date: 07/24/2025

  Hi , my problem has been solved. I would like to withdraw my complaint. 

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chair online. First, it never got sent to me and I could see from the tracking it was sent somewhere in **********. When I called they told me there was nothing they could do since it’s from another company (****** home) - even though I purchased it on their site. It was a huge hassle to get the chair and I tried to return it because it looked different from the online pictures. ****** home said they would initiate a return. I asked for the return label. Instead, they sent me multiple emails saying they would send me a return label. Called customer service. Said they would pass it along to the relevant department. Apparently did not. I have 16 emails back and forth asking for the return label. Macys sold the product on their site and ****** homes is a scam.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought multiple t-shirts from Macy's. I tried them in store and they were fine. I went home and wore each of them and was satisfied with them, until I wore the one in the attached photos. This is a ****** ***** Dark Red T-Shirt that I picked and loved at the store. I did not realize the neckline was defective until I wore it at home and went out.
  
  The woman at the store, that helped me with my purchase, told me that as long as I have the tags and receipt I can return these items within a month. You're not expected to wear a product for 30 days with the tag on. I put on the t-shirt and cut the thread of the tag. When I went out I took a selfie in the car. The neckline of the product was deformed and messed up. This is how it looked, not washed and not worn for many months! For an expense ****** ***** product like this, I did not expect it to be defective this way and it did not seem that way when I tried it at store, or I would not have bought it. I went to the store. The attitude was that you've worn it and also removed the tag! I had the tag in the bag! A clerk escalated the issue to a manager that escalated to another manage. That one was about to return the item when the first clerk approached her and voiced to her "he wore it!" in shock! The manager refused to return it. She said that I should not have removed the tag! Is the problem that I wore the t-shirt or cut the tag or both? I removed the tag because I wore it out and did not expect it to be defective. Is a t-shirt like this supposed to be damaged by putting it on me? I am not returning it because I am not satisfied. I did not realize it was defective until I looked at the photo. For years, I have bought and worn KC t-shirts without a problem. This is not what I expected to see when I took at the photo!

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the store to return an item, believing I was well within the
  return policy guidelines.the sales associates refused to process
  my return and showed no willingness to help or explain the issue
  respectfully. When I asserted my rights as a customer and pointed out that
  their refusal might contradict Bloomingdale’s policies and requested to
  talk about this issue with manager , I was met with increasing hostility,
  rejection to call the manager and disrespectful manner of communication.
  To make matters worse, stylist Londen expressed passive aggression, full
  ignoring of my words and lies. He began filming me without my consent
  during the exchange. When I questioned him, he first denied recording me,
  then sarcastically responded “prove it.” And simply walked away while me
  requesting to remove the video he took of me from his phone. Also he said
  in very unacceptable rude way “why are you flowing me??” and I was still
  staying sunglasses sale area and he was avoiding interact with me after
  recording video . You can confirm this with checking the footage from the
  camera what is located on the right side of sunglasses area when you look
  at it. Time is around 1.20 - 1.29 pm (when Londen was recording me) .
  I immediately called a security guard, who confirmed that filming
  customers is not permitted inside the store.
  Additionally,an assistant manager(who refused to confirm her name)corrected my English in a condescending manner during our conversation.her unsolicited correction felt dismissive and culturally insensitive,It made me feel mocked and disrespected in a way that no customer should ever experience in a professional retail setting
  I was handed back the item without the receipt.When I asked for it, the assistant manager
  corrected my wording by saying“not check,receipt”I found this especially inappropriate
  considering the already tense situation
  I left the store feeling humiliated,because of the behavior,attitude,and lack of respect
  from the store staff

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of this Transaction is 6/28/25. ********* 10-Piece Cutlery Set with Stainless Steel End Caps and A women's blouse. I received a tracking notice dated 7/1/2025 stating that the shipment was being held by the USPS due to shipping cost and that if shipping wasn't paid by Macy's the USPS would keep the package. I contacted Customer Service and Spoke to a Manager named Sebastian. Sebastian kept telling me that the Company's Policy on lost pkgs was that I had to wait for 11 days since notification by the USPS before I could file a claim. I asked Sebastian to check with Macy's shipping Department to see if payment had been made or if they were going to make the payment needed to ship my package to me and he refused. he keep quoting me Macy's policy for lost or not received pkg. I asked him to tell me where in that policy did it address lack of payment for shipping. His reply was again to repeat lost plgs. I asked for a copy of the Company's Policy that he was quoting to me and he said that I had to email a request (he didn't say where to) and it would take 3 business days for me to receive it. The amount is $30.75. Free shipping on these items. A Order number ********** Tracking number **********************

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I made a purchase at Macy's for $69.99. When my credit card bill arrived I immediately went into my bank on line and paid the full amount.
  Ever since Macy's keeps ,sending me notices that my bill was not paid. It turns out Macy's has 4 different account numbers for me. I have sent them via fax proof that the bill was paid. One person admitted to me on the phone that the money was received but credited to the wrong account. Since then, I continue to receive dunning notices and also statements. Some statements say I owe 69.99 other say I have a credit for 69.99. Yesterday I received two checks from Macy's, one for 69.99 and one for 62.08. Today I again received a letter stating that I have not paid my bill. I owe Macy's nothing, and Macy's owes me nothing. Why can't I get this straightened out?

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my Macys bed platform was delivered yesterday one of the men took my *********** fitted bed sheet. I wast Macys to replace the stolen sheet. I called Macys at Customer service ( ###-###-####) and spoke with Will. He gave me a phone number to *********** ( a company not associated with Macys to my knowledge. I still have the top sheet and two pillowcases. I just want the matching bottom sheet.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to follow up regarding my order ********* I still have not received my order we looked everywhere in the bushes in the neighbors and in the neighborhood please advise