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Complaints
This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,283 total complaints in the last 3 years.
- 1,504 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I AM NOT FOR THIS DEBT AND I DO NOT HAVE THE CONTRACT WITH MACYS **** PLUS THEY DO NOT PROVIDE THE ORIGINAL APPLICATION LIKED I ASKEDBusiness Response
Date: 09/12/2022
Final Response Letter with attachment (text of letter below).
September 12, 2022
******** ********
* **** ****** ****
******** **Re: Better Business Bureau Case # ********
Macy’s Account ending in ****
Dear ******** ********:
We are in receipt of your complaint addressed to the Better Business Bureau which was forwarded to
Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns
on behalf of ********, N.A. (****).Please accept my apology for any inconvenience you may have experienced in your attempts to resolve
this matter. As customer service is crucial to the success of our business, it is always a concern when one
customer is not satisfied with the level of service we provided.My research confirmed the above referenced Macy’s account was opened November, 12, 2014, and
closed on June 17, 2016, due to delinquency. The account was charged off with a balance of $376.65 on
January 19, 2017.You are claiming that you did not apply for a Macy’s card and that you have previously requested a copy
of the applications. On August 10, 2022, a letter was sent explaining that our fraud department reviewed
your account and found that it was not fraudulent and there are no fraudulent charges on the account. The
letter also provided the factors that assisted in determining that the accounts are not fraudulent. I have
enclosed this letter for your review.To receive a copy of the application or other documents associated with the above-referenced account
such as copies of receipts or statements, please submit your request in writing and include a copy of a
police report evidencing your claim of identity theft, or a copy of an Affidavit of Identity Theft, which
can be found on the Federal Trade Commission website at www.consumer.ftc.gov, a legible copy of a
government issued I.D., and a completed Statement of Fraud. The documentation should be sent to the
address provided below. Upon receipt of this information, we will be able to further review your request.Attn: Fraud/Identity Theft
PO Box 8213
Mason, OH 45040
For questions or if you would like to make payment arrangements, please contact ***i Recovery at ###-###-####.Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may beof further assistance, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Donna S****
Macy's Executive Office
###-###-####
###-###-#### Extension *****
cc: Better Business Bureau
EnclosureCustomer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******** ********Problem:
I AM NOT FOR THIS DEBT AND I DO NOT HAVE THE CONTRACT WITH BLOOM **** PLUS THEY DO NOT PROVIDE THE ORIGINAL APPLICATION LIKED I ASKED
Desired Outcome:
I AM DEMANDING YOU TO REMOVE THESE TRANSACTIONS FROM MY CREDIT REPORT AS THEY ARE VIOLATING MY RIGHTS
Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've patroned this store for years. I've been in great standing with them althrough recently while away for 3 months I returned to a reporting on my credit report. I've been unable to verbally communicate with them in this time while i was away. Immediately on my return, I reached out to them to resolve reportiong and also to get a better understanding of what exactly i had purchased that led to this as it does not reflect on my purchase history in my Macy's account.
I'm highly disappointed that the most recent communication from them today Aug 27th is that they are unable to resolve said reporting. There are many other stores i can support and will do so. Macy's is no longer one of them. As of today i have closed my account with them and request that they remove me from all their mailing and emailing lists.
I am also SCRA protected as a military spouse, the fees incurred should never have been charged.
Please have this resolved.Business Response
Date: 09/15/2022
September 15, 2022
****** ******
********************
RE: Better Business Bureau complaint ********
Macy’s account ending in ****
Dear ****** ******:
We are in receipt of the complaint you filed with the Better Business Bureau, which was forwarded to
Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on
behalf of ********, N.A. (****) I had hoped to speak with you personally regarding your concerns, but
my attempts to reach you were unsuccessful. I was able to leave you a voice mail message on September
13, 2022.
It is our understanding that you are requesting the delinquency reported for April 2022 and June 2022 be
removed from your credit report, citing that you are eligible for Servicemember Civil Relief Act (SCRA)
because you are a military spouse. You also state we have not provided an acceptable explanation of what
charges led to the delinquency. Additionally, you are requesting to be removed from mailing and emailing
lists.
It is not ****** policy to remove any delinquency unless it occurred as a result of a billing dispute or bank
error. **** does not report an account as delinquent until two (2) consecutive payments are missed. As a
credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it
is favorable or unfavorable to the consumer.
We received the documentation you provided including copies of your husband’s deployment papers and
your marriage certificate. This documentation was provided to the SCRA team at ******** for review.
Their review found you eligible for SCRA protections, which include but are not limited to a 0% APR for
the existing balance and future purchases throughout the period of military service, and the waiver of
certain fees. The SCRA protections do not include credit bureau reporting. Servicemember accounts are
reported to the credit reporting agencies the same as other account holders’ accounts. All positive and
negative events are reported on all accounts regardless of SCRA status. Nothing will be reported to the
credit reporting agencies that would reveal our customer is in the military or allow third parties to determine
they are in the military or receiving military pricing terms.
Our records show that on February 14, 2022, you made a purchase of $24.81 for two ***** * **., bolo style
bracelets for $11.70 each. At this time, the items were returned, and you were credited $24.81.
Immediately following these two transactions, the same two items were re-rung for the same amount, so
$8.53 in Star Money could be applied to the purchase. The purchase billed to your Macy’s account on
February 14, 2022, in the amount of $16.28.
This purchase of $16.28 appears on statement with the statement closing date of February 21, 2022, which
had a minimum payment due of $16.28 by the March 20, 2022, due date. We did not receive the minimum
payments due for the March 20, 2022, and April 20, 2022, due dates. The delinquency reported for April
2022 is valid. We regret that we are unable to honor your request to remove the delinquency reported for
April 2022 from your credit report.
We received a payment in the amount of $40.00 on May 19, 2022, which should have paid for the $16.28
purchase. Because you had not yet been approved for SCRA protections, late fees and interest charges had
already been assessed. Per SCRA eligibility, no fees should have been assessed. Therefore, we requested
removal of the delinquency reported for June 2022. Please allow the agencies 30 days to update their files.
This letter will serve as confirmation of our request.
The SCRA team removed $90.84 in late fees, and $32.65 in interest charges per your eligibility. These
credits created a credit balance of $123.49. The SCRA team requested this $123.49 credit balance be sent
to you under separate cover. Please allow ten (10) to fourteen (14) days to receive it.
Because you disagree with the information we have reported, on August 26, 2022, we requested the
reporting agencies to add a note to your credit profile stating the information is “disputed by the consumer".
Should you wish to have the “disputed by the consumer” note removed from your credit profile, it will be
necessary for you to contact us at the address listed above.
At your request, on September 13, 2022, we removed you from our mailing and email lists. However, since
our advertisements are prepared in advance, you may continue to receive advertisements for ten (10) to
twelve (12) weeks from that date.
We understand we have disappointed you in this matter, and while we would like to reply favorably to
every customer, it is not always possible. If I may be of assistance in another matter, please feel free to
reach out to me personally at the telephone number below.
Sincerely,
Cheryl R****
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####
Cc: Better Business BureauCustomer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
As per your email you state i had not been approved for SCRA protectionas of May 2022 which is Incorrect. I've been proctected since as early as 2017 when i personally email/uploaded information to Macys showing this.Also your notes it states that I made a payment on June 2022 of $40 which covered the balance of $16, I have no idea why i was charged any fees. What does this reporting refer too?
Regards,
****** ******
Business Response
Date: 09/21/2022
We previously responded to this complaint 9/13/2022, and again today. Both are attached.
September 21, 2022
****** ******
********************
RE: Better Business Bureau complaint ********
Macy’s account ending in ****
Dear ****** ******:
We are in receipt of your additional comments filed with the Better Business Bureau, which were
forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to
your concerns on behalf of ********, N.A. (****)
We regret that you continue to have concerns regarding the reporting of the above referenced Macy’s
account for April and June of 2022. Our records indicate that your concerns regarding this matter were
previously addressed in response letter dated September 13, 2022, (copy attached).
In your comments you state that you uploaded documents to be reviewed for SCRA protections in 2017.
Please know, we have no record of receiving documentation from you to review for SCRA protections until
August 31, 2022, when you emailed those documents directly to me. You may have been eligible for
SCRA protections prior to this date, but because we had not previously received your documentation, you
were not previously reviewed by our SCRA team.
On August 31, 2022, we received the documentation you provided including copies of your husband’s
deployment papers dated April 2, 2019, and your marriage certificate. Upon receipt, this documentation
was provided to the SCRA team at **** for review. Their review found you eligible for SCRA
protections, which include but are not limited to a 0% APR for the existing balance and future purchases
throughout the period of military service, and the waiver of certain fees.
The SCRA protections do not include credit bureau reporting. Servicemember accounts are reported to the
credit reporting agencies the same as other account holders’ accounts. All positive and negative events are
reported on all accounts regardless of SCRA status. Nothing will be reported to the credit reporting
agencies that would reveal our customer is in the military or allow third parties to determine they are in the
military or receiving military pricing terms.
Our records show that on February 14, 2022, you made a purchase of $24.81 for two ***** * **., bolo style
bracelets for $11.70 each. At this time, the items were returned, and you were credited $24.81.
Immediately following these two transactions, the same two items were re-rung for the same amount, so
$8.53 in Star Money could be applied to the purchase. The purchase billed to your Macy’s account on
February 14, 2022, in the amount of $16.28.
This purchase of $16.28 appears on statement with the statement closing date of February 21, 2022, which
had a minimum payment due of $16.28 by the March 20, 2022, due date. We did not receive the minimum
payments due for the March 20, 2022, and April 20, 2022, due dates. The delinquency reported for April
2022 is valid. We regret that we are unable to honor your request to remove the delinquency reported for
April 2022 from your credit report.
We received a payment in the amount of $40.00 on May 19, 2022, which should have paid for the $16.28
purchase, which was charged to the account on February 14, 2022. Because you had not yet been approved
for SCRA protections by the SCRA team at ****, late fees and interest charges had already been assessed
to the account systemically. Per your SCRA eligibility, no fees should have been assessed.
As stated in our previous response letter, the SCRA team removed $90.84 in late fees, and $32.65 in interest
charges per your eligibility. These credits created a credit balance of $123.49. The SCRA team requested
this $123.49 credit balance be sent to you under separate cover. Please allow ten (10) to fourteen (14) days
to receive it.
In addition to the removal of fees, on September 14, 2022, we requested removal of the delinquency
reported for June 2022 from your credit report. Please allow the agencies 30 days to update their files. This
letter will serve as confirmation of our request.
Because you disagree with the information we have reported, on August 26, 2022, we requested the
reporting agencies to add a note to your credit profile stating the information is “disputed by the consumer".
Should you wish to have the “disputed by the consumer” note removed from your credit profile, it will be
necessary for you to contact us at the address listed above.
We understand we have disappointed you in this matter, and while we would like to reply favorably to
every customer, it is not always possible. If I may be of assistance in another matter, please feel free to
reach out to me personally at the telephone number below.
Sincerely,
Cheryl R****
Macy's Executive Office
Toll free: ###-###-####
Direct line: ###-###-####
AttachmentInitial Complaint
Date:08/30/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two old but never used Macy's gift cards. I went to use them in March of this year (2022). I was told there was no money on them. Knowing I never used them, I let them know that wasn't true. In ********** they do not expire. I was told to fill out a form which I did for the one. I never got an answer back. I did this 4 other times and called customer service 5 times. I also contacted our local consumer person *************** who reached out to them. I was sent an email saying I would hear back 14-30 days. That was on 7/14/22. I have not heard back. The two cards, I can give you the numbers if needed. One was for $100 purchased 12/5/2007, the other $50 purchased 2014. My parents buys me them for my birthday and Christmas. I hardly shop at Macy's, so I save them for a big purchase.
I'm at a loss on what to do now? I contacted 7 on your side again, and they told me they contacted their person at Macy's and I should hear back. I still haven't heard anything.
Please make this complaint and if you can tell me who to contact beside customer service so I can get my two gift cards updated. Oh, Macy's told me, the cards were old and they have changed to cards but all I needed to do was fill out the form that I filled out months ago. They never answer back to emails.
I did not write down the person's name each time at customer service from Macy's, but here are two people I did reach out to. 7/11/22 Dave, 8/1/22 Rosie.
Thank you,
**** *********Business Response
Date: 09/07/2022
We
are in receipt of BBB Complaint # ********.
We have researched the matter regarding Macy’s Gift Card # *************** stated by the customer as having a value of
$100 and Macy’s Gift Card # *************** stated by the customer as having a value of $50.We found that the customer is correct regarding Macy’s Gift Card ***************,
and we are replacing it with a new Macy’s Gift Card valued at $100. The gift card
will arrive at the customer’s address in 7-10 business days. The Macy’s order
number for the mailing is **********.Regarding $50 Macy’s Gift Card # ***************, our investigative team found that the card has no value, because it was used on January 24, 2015, to purchase Macy’s Gift Card # ***************.
We have answered the complaint and consider the matter addressed.
Customer Answer
Date: 09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Will Macy’s let me know about the $50. Gift card that was said, it has no value because I bought another gift card with the $50. Gift card? That doesn’t make since. Where was another gift card purchased and for how much? And was it purchased by me? I wasn’t aware you can buy one card with another.
Regards,
**** *********
Business Response
Date: 09/08/2022
This note regards BBB Rebuttal ******** involving Macy’s
Gift Card # ***************.
The
customer’s complaint is that the referenced gift card has a value of $50.
Our investigative
team found that the gift card was purchased on 12/11/2014, and had an original
value of $100 (not $50). The gift card was
used on 1/24/2015 to purchase gift card # ***************. Records show the gift card has no value.
Attached is the receipt data showing the original purchase of the gift card # *************** on 12/11/2014, and the date
that it was used 1/24/2015.
We
have answered the complaint and consider the matter closed.Customer Answer
Date: 09/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I'm sorry, but this just does not make since. It was originally purchase on 12/11/14, you said for $100. But then on 1/24/15 another gift card was purchased with this one for another $100. How can one have $100 then buy another one for $100? Buying a $100 gift card to get another $100? I wrote it was worth $50.? Could it have been $100 originally, then I bought something and had $50 left?If you can tell me what or where I bought something?Or have someone call me and go over this card? It just doesn't make since. If I could be shown I bought an item I'm okay, but to buy one card for the amount the card is worth doesn't make since. That would make it $200?
Regards,
**** *********
Business Response
Date: 09/12/2022
This note is follow-up regarding
the second BBB rebuttal ******** from **** ********* involving Macy’s Gift Card
# ***************. The customer’s original complaint
is the gift card *************** has a value of $50.Our back-office
accounting department extensively researched this issue finding that the gift
card, had an original value of $100 (not $50 ). It was used on 1/24/2015 to
purchase Macy's Gift Card # *************** which was used on 3/31/15 at the Macy's ********** ** Furniture Store. ( Detail attached )Again, our findings are
that the Macy’s Gift Card # *************** was used and currently has a zero balance. No replacement gift card will be offered.We have answered the
complaint and we consider the matter addressed.Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you! I really wish someone, could have told me this without going through all this. It's still a bit confusing to me as to why I would have a $100 gift card to buy anther $100 gift card, did doesn't show me that? But, I do have my receipts for the furniture I purchased and shows the second gift card.
Regards,
**** *********Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted Creditor/Agency asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me. Please delete this entire account.Business Response
Date: 09/14/2022
Please see the attached response letter for BBB complaint #******** that was mailed to the customer. Thank you.
September 13, 2022
******* *********
*** ******* *****
************ ** *****
RE: Better Business Bureau ID #********
Macy’s Account ending in ****
Dear ******* **********
We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to Macy’s Executive
Office. As a liaison in the Executive Office, I was asked to review and respond to your concerns on behalf of ********,
N.A. (****).
Our records indicate the credit reporting agencies electronically contacted our offices with Automated Consumer Dispute
Verifications (ACDVs) on multiple dates from November 15, 2021, to December 30, 2021. A response was returned to the
credit reporting agencies each time confirming the accuracy of the reporting status. When an account is disputed with the
credit reporting agencies, a notice is sent to us to verify the information we are reporting. It is not a request for a validation
of the account.
This letter is in response to your request for validation of the debt and the credit reporting associated with the above-
referenced account. As of the date of this letter, the information below is currently reporting for this account.
Open date: December 20, 2014
Last purchase date: October 13, 2019
Last payment date: April 24, 2020
Account closed date: December 24, 2021
Balance: $0.00
Our review of your account found that the monthly billing statement with the payment due date of March 20, 2020, had a
balance of $32.92 with a required minimum payment of $28.00. Although a payment of $28.00 was received and applied
to your account on March 20, 2020, unfortunately, when we attempted to process this payment, it was returned unpaid by
your bank. The monthly billing statement with the payment due date of April 20, 2022, had a balance of $6.92 with a
required minimum payment of $6.92. However the returned payment was added back to your balance. Therefore the
monthly billing statement with the payment due date of May 20, 2020, had a balance of $58.00 with a required payment of
$56.00.
Upon further review, we found on December 19, 2021, you notified us of suspected fraud on the above referenced account.
After which our Fraud Investigation Department conducted a thorough investigation of unauthorized use of your account.
A response letter dated December 25, 2021, was sent informing you that your fraud claims were denied and the reasons for
our decision were outlined in that letter.
By using this account, you consented to the terms of the Credit Card Agreement, which governs the use of this credit
account, and includes your promise to pay for all purchases as well as other charges mentioned in the Agreement, including
interest charges and late fees. As stated in the Credit Card Agreement, a late fee is charged to an account when the minimum
payment due is not received on or before the payment due date. Also, if the balance is not paid in full every month, an
interest charge is applied to the account. Additionally, if you have been paying less than the new balance on your account
each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day
of the billing cycle until the date that your payment is received. This interest is for money loaned to you during that period
and will appear on the next month’s billing system. As indicated in the Agreement, the minimum interest charge is $2.00.
It is not ****’s policy to remove any delinquency from your credit report, unless it occurred as a result of a billing dispute
or bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether
it is favorable or unfavorable to the customer. After researching the delinquency on your account, we found the information
to be correct therefore, we are unable to comply with your request to delete the account from your credit report. Our records
indicate the required minimum monthly payments were not received for the March 20, 2020, and April 20, 2020, payment
due dates. I am mailing you copies of the above-mentioned monthly billing statements for your review, which will be sent
under separate cover. You should receive them in approximately seven (7) to ten (10) business days. If you have
documentation of a payment made during this time which was not applied, please forward a copy to my attention at the
address above. Upon receipt, additional research will be completed. We are not required to provide additional
documentation to validate the account.
On September 12, 2022, because you disagreed with the information we reported, we requested the reporting agencies to
add a note to your credit report stating the information is “disputed by the consumer.” Should you wish to have the “disputed
by consumer” note removed from your credit report, it will be necessary for you to contact us at the address listed above.
As of the date of this letter, the above referenced account has a zero ($0.00) balance and has been closed per your request.
Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further
assistance on another matter, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Nadine R
Macy's Executive Office
**************
************
cc: Better Business BureauCustomer Answer
Date: 09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *********Problem:
Delete this Unknown account unless you can provide me with proof of a contract with my signature. MACYS/**** Account Number: ******XXXXXX Please delete this entire account.
Desired Resolution:
Correction to a credit report
Business Response
Date: 10/10/2022
October 10, 2022
******* *********
*** ******* *****
************ ** *****
RE: Better Business Bureau ID #********
Macy’s Account ending in ****
Dear ******* *********:
We are in receipt of your additional comments filed with the Better Business Bureau (BBB), which were
forwarded to Macy’s Executive Office. As a liaison in the Executive Office, I was asked to review and
respond to your concerns on behalf of ********, N.A. (****).
We received your most recent BBB complaint, requesting to have the above referenced account deleted
from your credit bureau report, unless we can provide you with proof of the contract with your signature.
I reviewed the account, as well as our response letter dated September 13, 2022, which was previously sent
to you, and feel the information provided is satisfactory for validation of the debt and the credit reporting
associated with the above-referenced account. Also, we are under no obligation to provide a copy of the
original credit application in order to validate a credit account. Applications are proprietary information of
**** and contain personal and confidential information of our customers.
We apologize that you feel our previous response letter did not resolve your complaint. However, we
believe that we have clearly addressed your concerns and requests as it relates to this matter, and our
position remains unchanged. We are unable to change the information submitted to the major credit-
reporting agencies, nor are we able to delete the entire account from your credit bureau report as it verifies
to you and accurately reflects your payment history.
As previously explained, it is not ****’s policy to remove any delinquency from your credit report, unless
it occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the
account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.
After researching the delinquency on your account, we found the information to be correct therefore, we
are unable to comply with your request to delete the account from your credit report. Our records indicate
the required minimum monthly payments were not received for the March 20, 2020, and April 20, 2020,
payment due dates.
As of the date of this letter, the above referenced account has a zero ($0.00) balance and has been closed
per your request.
Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be
of further assistance on another matter, please do not hesitate to contact me at the telephone number listed
below.
Sincerely,
Nadine R*******
Macy's Executive Office
###-###-####
###-###-####
cc: Better Business BureauInitial Complaint
Date:08/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 3 I ordered a **** **** * with overnight delivery under order *********. The item never shipped. I asked your customer service to intervene and they were going to send a replacement. They told me that my request was denied and that I should shop in store. They also refused to refund me....despite the fact that my item was never even shipped let alone delivered. This is the tracking ******************. Even on the Bloomingdales website it shows that the item was never shipped. Please refund me!Business Response
Date: 09/02/2022
We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted ******** ******* and have resolved all matters as expressed in the
complaint. Based on this, we consider the matter closed.Initial Complaint
Date:08/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/09/2022 I order engagement ring from www.macys.com for $4,372.50 order ********** to be delivered at **** ********** ** **** *** ******* ** ***** based on the tricking number it shows item was delivered on 08/16/2022. On 08/17/2022 chatted with macy's customer services agent and reported the problem and I was offered to have replacement ring shopped but I requested to have it picked up from a store and agent said no it has to be mailed to my address, i requested full refund and I was told it would take 5 to 10 business days, double checked if am still getting my refund on 08/22/2022 and I was advised yes. On 08/29/2022 I called macy's and i was advised refund is denied because I had refund before on 09/19/2021 but that was for wrong item delivered and that item was return at store and was received by macy's .Business Response
Date: 09/02/2022
Dear *** *****,
We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted ***** ****** and have addressed all matters as expressed in the
complaint. Based on this, we consider
the matter closed.Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040Initial Complaint
Date:08/29/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from bloomingdales.com on 8/26/22, no one at home so when I came home and I did not receive my package then I checked ups , ups were delivered on 8/27/22 at 2/27 pm and received by someone name super
so i contacted Bloomingdales about i did not receive my order then they said two option, reshipment or refund so i said reshipment, then the agent said they will send me a letter at your mailing address, Once i receive this letter and still can not locate your package. then call them again about this. no reshipment this time.
I don't know why i have to contact them again because I already said no one was home , i just want my refund, please help
my bloomingdales.com
login is [email protected]
ORDER #: *********
ORDERED ON: Aug 26, 2022 thank youBusiness Response
Date: 09/01/2022
Dear **** ******
We are in receipt of BBB complaint # ******** for **** *** ***** ****. We has spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider this matter closed satisfactorily. Thank you.Customer Answer
Date: 09/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ***** ****Initial Complaint
Date:08/29/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:
Account Name MACYS/**** Balance $0.00 Account Number XXXXXXXXXXXX****Business Response
Date: 09/18/2022
Please see attached letter that was mailed to the customer (text of letter below). Thank you.
9/16/2022
****** * ****** ***
*** ****** ****
******** ** *****
RE: Better Business Bureau Complaint # ********
Macy’s Account ending in **** (closed)
Dear ****** ******:
We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of ********, N.A (****).
Upon receipt of your request, we reviewed your account and found that the credit reporting agencies electronically contacted our offices with Automated Consumer Dispute Verification (ACDVs) from July 2020 through August 2022. A response was returned to the credit reporting agencies confirming the accuracy of the reporting status. When an account is disputed with the credit reporting agencies, a notice is sent to us to verify the information that we are reporting. It is not a request for a validation of the debt.
As of the date of this letter, the information below is currently reporting for this account.
Open Date: February 15, 2018
Last purchase date: May 20, 2019
Last Payment date: August 6, 2020
Charge off date April 19, 2020
Balance: $0.00
Our records show payments to satisfy the required minimum payments due were not received for the payment due date of August 14, 2019, through April 14, 2020. The account was closed due to delinquency on November 17, 2019. Each month the required minimum payment due was missed, the account was charged a late fee an interest until the balance reached $2,360.16 and charged off on April 19, 2020. A payment was received on August 6, 2020, for $1,770.12 to settle the account for less than the full balance. The remaining balance of $590.04 was written off and the credit reporting was updated to report the account as “charged off, settled in full for less than the full balance”.
Monthly billing statements were mailed to the address you provided for the account. We have no record of the statements being returned to us as undeliverable. Enclosed are copies of relevant billing statements for your review. If you made any valid payments to the account that were not applied during the aforementioned time period, please forward proof of payment to my attention at the address above for additional research. We are not required to provide any other documents to validate the debt.
Our research found the account is reporting to the credit bureaus with the address you provided for the account which is *** ****** **** ******** ** *****. It is the responsibility of the cardholder to update the address on the account. We found no record of an update to the address was provided.
By using your account, you consented to the terms of the **** Credit Card Agreement, which governs the use of this credit account, and includes your promise to pay for all purchases as well as
other charges mentioned in the Agreement, including interest charges and late fees. As stated in the **** Credit Card Agreement, a late fee is charged to an account when the minimum payment due is not received on or before the payment due date. Also, if the balance is not paid in full every month, an interest charge is applied to the account.
It is not ****** policy to remove any delinquency from your credit report, unless it occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. After researching the delinquency on your account, we found the information to be correct therefore, we are unable to comply with your request to delete the account or the delinquency from your credit report. Our records indicate payments were not received for the August 2019 through April 2020 payment due dates.
The charged off account will remain on a credit report for up to seven (7) years from the date of the first delinquency which led to the account charging off. At that time, it is the credit reporting agencies who are responsible for removing the information under the Fair Credit Reporting Act (FCRA).
Because you previously disagreed with the information we have reported, on September 19, 2022, we requested the reporting agencies to add a note to your credit profile stating the information is “disputed by the consumer". Should you wish to have the “disputed by the consumer” note removed from your credit profile, it will be necessary for you to contact us at the address listed above.
The complaint referenced ******* *** and **** ** ******* accounts. You will need to contact them directly regarding this matter.
Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Jodie H******
Macy's Executive Office
###-###-####
###-###-####
Enclosures
cc: Better Business BureauInitial Complaint
Date:08/29/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a two piece leather sofa on July 3 for a total of $4;978.28. On July 12 I received a call from salesman telling me there was an error on his part and it would be an additional $3500.00 for the furniture. Called customer service and was advised they wish they could do something but it was a store problem and to speak with store manager. After several attempts of going to store, phone messages and an email, store manager called and said he can’t do anything — go back to customer service and ask for someone higher up. Store manager said they cancelled my order. They have my deposit of $1098.50. Was in store twice and both times quoted same price prior to purchase.Business Response
Date: 09/07/2022
I am in receipt of complaint ******** filed by ********
*******. I have sent the customer a response regarding the comments in their
complaint. Based on this information Macy’s considers this complaint to
be resolved. The customer has my direct contact information should they need
further assistance.Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
Date:08/29/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Macy's Furniture Gallery in **** ***** with my daughter in mid-July. We worked with Cheryl and I purchased the ****** Sofa for a total of just about 2k, including delivery. Everything about this order has been botched and my daughter is still living with a sofa that is made up of two different models and it doesn't match. One can see this immediately upon seeing the sofa. Macy's sent a tech out over a week ago and he saw the issue and ordered the "correct" left arm facing end unit. It arrived to the original shipping address, which required her to haul the "incorrect" unit for the exchange, which involved another truck rental from Home Depot. Macy's said they had to deliver to original address even though the salesperson knew she was moving. Well, upon delivery of the replacement, it was found to be the identical WRONG piece again. Further, the delivery team wouldn't take it back, so my daughter continue to store all of these wrong pieces in her 700 square foot apartment. She went into the Macy's in Boca on Friday, where no one would help her. Cheryl wasn't in and may not be back due to private matter...but my daughter was told to deal with her. HOW? The two men she did speak with at the store on Friday were less than helpful. One didn't want any part of the situation. They said they would get "Jerry" involved but then 10 minutes later when no one came up to them, they were told Jerry had left for the day. So, I'm out two thousand dollars, my daughter has a miss-matched sofa and no one is willing to help make it right. I/She wants a brand new sofa delivered ASAP and all of the old pieces taken away. Clearly, matching any new pieces to the current rest of sectional isn't working. The customer service is terrible!Business Response
Date: 08/31/2022
Dear **** *****,
We are in receipt of complaint ID # ******** filed by customer, ***** ********. The customer's daughter received merchandise that was defective and needed to be returned. The merchandise has now been removed from the customer' residence per their request. At this time, Macy's will consider this matter closed.Thank You,
Sincerely,
Macy's Executive Office
Customer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
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