Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,281 total complaints in the last 3 years.
1,493 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 2 Macys credit cards, 1 with a zero balance and one with around $100 which has now been paid. Both cards were stolen 8/21/22. There are now almost $2000 on charges. I reported the cards stolen 8/21/22 and reported all the fraudulent charges. I have called these people almost every other day and always talking to a different person. Theycan’t get it straight. They keep giving me the bills asking for payment. Both cards should have a zero balance. All other charges are fraud.Poor customer service.Credit report also dropped by 45 points, not sure why, perhaps all the credit card usage.Can you please help.Thanks
Business Response
Date: 09/14/2022
The customer has been advised by phone that her account has been updated
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** **** ******
Customer Answer
Date: 09/22/2022
Charges are still on my account. Macys was suppose to call me back 2 was ago and they did not. I have received no further info from them that situation was resolved.
Business Response
Date: 11/08/2022
We spoke with the customer on 11/7/22 and went over the status and the Zero balance on both her Macy's account and her Macy's ******** ******* account
***** ******
***** **** ******
******* *******

Re: Better Business Bureau complaint # ********
Macy’s ******** ******* account ending in ****
Macy’s account ending in ****

On behalf of ********, N.A. (****):

Contact Date with Customer: November 7, 2022

Complaint Summary: BBB complaint ******** rebuttal received from the customer 11/3/22. Customer states that she did not receive a return phone call and that the fraudulent charges of $699.82 (Prop) and $1450.25 (****) were still on the account.

Resolution: I called the customer on 11/7/22 and apologized for not responding previously, after she was originally advised the accounts were deemed fraud. The customer was advised that we reviewed both her Macy’s ******** ******* as well as her store account were both deemed to be fraudulent balances. New account numbers were set up and both account s currently have a $0.00 (zero) balance.

Thomas H******
Macy's Executive Office
###-###-####

cc: **** *****, BBB
Customer Answer
Date: 11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** **** ******
Initial Complaint
Date:09/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been buying my suits from Macy's for most of my life. I wear suits almost everyday so I need more than usual. I bought two online August 16, 2022 in order #**********. For some reason the sleeves were way short for a 42L. As in almost goes to my elbows when I raise my arms short. I dutifully put it back in its plastic bag with the tags still on and back in the box it was sent in and did an in-store return. On September 2, 2022, I went to the store, took the suit out of the box, left the bag on, and went into the Macy's store at the ******** ** ******* *** in *********** **. The clerk noticed gray dust on the front towards the bottom of the suit. The bag was taped or tied off when I got it for some reason so it was impossible to get the entire suit in it. My guess is it brushed against the car on the way in. The clerk asked the opinion of the clerk next to her and she said I couldn't return it. I have attached a picture of the offending suit. If you look really close you might see some gray dust on it, but it's really hard to see it in the picture. After putting the suit back in the car, I went back in the store to find the first clerk. I asked what her name was and what the other clerk's name was so I could file a complaint. She told me their names were Mary and Lauria. Usually the suits I buy online fit fine, but the odd ones out I return. I'm disappointed I won't be able to do this anymore with Macy's and have to find another suit place.
Business Response
Date: 09/09/2022
Dear ***** ********:

I am writing you on the behalf of the MACYS Inc /
Bloomingdales Executive Office regarding your recent BBB Complaint. I am truly
sorry for the inconvenience this has caused you, I will ensure that I send the
proper feedback to the store manager of the Macy’s you were attempting to make
your return at. I do see for this order # ********** a return label was sent to
you, if you could print that off and drop it off at a local UPS store we can
issue credit back, or I can set up the return and advised the store manager
that you will be coming back to return and that they will need to honor it.
Please let me know which one you prefer, I look forward to hearing from you
soon. I hope you have a great day!

Regards,

Dakota B*****
Customer Answer
Date: 09/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:09/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* sunglasses ($326.00) immediately while cleaning them the clerk and I realized they were scratched then it was return right on the spot. For a reason I can’t understand the money was not return on my credit card but a receipt from a merchandise promising to arrived to my mailing address. It happens on 08/13/2022 I called the number on the receipt but sometimes they said it was mailed, sometimes they say it’s in process or sometimes they just let me wait online without answering, they said they will send me a Macy’s card but I want my money back so I can be free to spend it on other store other than Macy’s. I went back to the store, ****** Mall, but they said can’t help only on the number in the receipt yet they haven’t been clear or helpful.
Business Response
Date: 09/06/2022

We are in receipt of BBB Complaint # ********. We have researched the matter involving the customer’s
Merchandise Only Certificate. The certificate was originally processed on
8/16/22 and found that the address provided, listed below, was the wrong
address.

***** ******
21 Shadowbrook Ln
Apt 5
Milford MA 01757

Attached is the information provided at the time of the return
of the sunglasses, with the customer’s transaction signature.

The reissued order for the Merchandise Only Certificate was
placed on 09/01/2022. Merchandise Only Certificates are mailed via us mail. The
replacement Merchandise Only Certificate will arrive to the customer in 7-14 business
days The new shipping address provided is:
***** ********* ******
** ******** ****
***** ******** ** *****

Again, the reason for the delay in sending the Merchandise Only Certificate was wrong address provided.

Customer Answer
Date: 09/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ********* ******
I am attaching a picture of my credit card transaction of that exact amount. I don't understand why Macy's can't give me my money back? why not to put it back on my credit card. I have not received a merchandise certificate neither I want a certificate to buy things in Macy's. I am not sure where to go but I want my original $326.00 back so I can expend it as I wish. It is my right!
As I mentioned before I've never left the store with the sunglasses, they were return on the spot as soon as I realized they were scratched. The store should have returned my money back in my credit card as well. I keep reaching out to the phone provided on the receipt but not representant is able to provide valuable information but to wait for a merchandise certificate that I don't want. Again I just want my money back on my credit card or a check I can cash then I can expend it anywhere but Macy's.

Business Response
Date: 09/12/2022
BBB COMPLAINT REBUTTAL # ******** - Customer purchased Sunglasses on
8/13/22 on **** Card # ****
order# *************. Sunglasses were damaged. Customer returned Sunglasses the
same day 8/13/22 receipt# ************. Crediting customer’s **** Account for
the return of the sunglasses. Informed customer credit will take 7-10
business days to post to his account. Based on this we consider the matter addressed.
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I need to wait 7-10 business days to be reflected back in my credit card. I truly appreciate BBB for your intervention. Macy’s finally took seriously my concern yet I wished the store or their phone provided be able to deal with these situations at first place it is very easy to return customer’s money back into their credit card.

Regards,

***** ********* ******
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife had placed an online order for a desk, that is shipped in 2 boxes. We received one box, never received the other. Called 2 times, and then got this letter:
Date: 09/02/2022

Dear ****,

Thank you for your recent inquiry on your order #**********.

We have taken some time to review your request for a refund. Understanding that you have not received several other deliveries in the past and have made similar requests previously, we believe there is a problem receiving deliveries at your provided shipping address. For this reason, your request for accommodation has been denied.

Future non-receipt claims may also be denied, and we may refuse future online orders shipped to the address below:

**** *********** ** *********** ** **********
If there's anything else we can do to assist you, reply to this email at any time. We're here to help.

Thank You,
Customer Service

I called a 3rd time, got connected to a supervisor who tracked the shipment and found that it was never shipped; however, she could not undo the above. She is working to know why the items were never shipped. This letter implicates that we’re lying, and we’re thieves when the item in question was never shipped. Either the person who reviewed the case didn’t take the time to actually look into the issue, or decided based on our names that we’re lying.
Business Response
Date: 09/08/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ******* and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed.

Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Initial Complaint
Date:09/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 5 tops from Macys via Macys website and wanted to return 3 of them approximately one week after delivery. Order Numbers: # ********** and # **********.
When placing the order, there was NO DISCLOSURE that these tops were final sale/no return items.
It was not until AFTER PURCHASE AND DELIVERY- when I tried to return these tops via Macy’s website return by mail, that this notice appeared: Last Act items are final sale, no returns allowed.

The price for the 3 tops I want to return are: $37.13, $27.85, $27.85. TOTAL REFUND REQUESTED: $92.83
Note: I'd be happy to return all 3 tops to Macys, if they email me a prepaid return shipping label.
Business Response
Date: 09/07/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ******** and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed. Thank you.

Best Regards,

Deborah
D*****
Liaison, Omnichannel Executive Office | Macy's, Inc. | Macy's,
Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying since May to resolve an issue with a return and to be refunded the amount owed to me, but Bloomingdales has been giving me the runaround, in part due to Bloomingdale's poorly trained customer service agents. I ordered a Mother's Day gift with same day delivery on May 5, 2022 (order number MSA*********1; it would be delivered May 6 because it was after the time cutoff for "same day" delivery). I purchased the gift using a $200 gift card and the remaining balance using my credit card. Unfortunately, the jewelry arrived damaged with obvious damage on it. I called customer service that evening and there was nothing the representative could do so that I could get the replacement in time for Mother's Day. The only option was to (1) return this order and (2) make a replacement order so that an undamaged replacement could be sent. I returned this first order and, to date, have only received the amount I paid using my credit card; I have not been refunded the gift card amount of $194.70 ($200 minus $5.30 that was refunded). I placed a replacement order (order number ********** with the entire balance on my credit card. I have attempted to resolve this issue multiple times, but I have been given the runaround by Bloomingdale's customer service representatives. I am disappointed that I have been dealing with this for nearly four months. To be clear, I am seeking $194.70 in credit to my credit card (not gift card) since that would put me in the same position I would have been in had Bloomingdales not sent damaged merchandise to me in the first order.
Business Response
Date: 09/26/2022
Dear
*** *****,

We
are in receipt of BBB complaint number ********. After reviewing the order all refunds
have been processed and I will remain available should anything further be needed
regarding this issue. Based on this we are
considering this matter closed. Thank you.
Regards,
Theresa S
Liaison, Omnichannel Executive Office | Macy's,
Inc.
9111 DUKE BLVD | MASON, ** *****
******* ************
Customer Answer
Date: 10/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
I am pleased with the ultimate resolution, but the experience dealing with Bloomingdale's/Macy's customer service was quite poor. This took persistence over the course of more than four months to get the refund I was owed and reflects a failing of Bloomingdale's/Macy's customer treatment. I am thankful for the BBB's ability to serve as an intermediary to allow for such resolutions of ongoing issues.

Regards,

***** *******
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:

Account Name MACYS/**** Balance $480.00 Account Number ******XXXXXXXXXX
Business Response
Date: 09/09/2022
We have responded to this complaint 6 times and the outcome has not changed. We are confident the balance and delinquency are valid. See attached letter that was sent to the customer (text of letter below). Thank you.
September 9, 2022

******* ****
***********************

RE: Better Business Bureau complaint ********
Macy’s account ending in ****

Dear ******* ****:

We are in receipt of the complaint you filed with the Better Business Bureau, which was forwarded to
Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on
behalf of ********, N.A. (****)

We understand that you are disputing the account referenced above as fraudulent, and/or that it was opened
as a result of identity theft. Our Consumer Protection Department previously reviewed fraud claim
************* on April 8, 2022, and August 19, 2022, and each time the claim was denied. Letters
(copies attached) dated April 13, 2022, and August 20, 2022, were sent to you explaining the reasons for the
denial.

Additionally, our Executive Office responded to Better Business Bureau complaint 16988141 on April 20,
2022, and Better Business Bureau complaint 17490102 on July 8, 2022. Letters (copies attached) were sent
to you each time our office responded, confirming the fraud claim denial, and copies were provided to the
Better Business Bureau.

On September 5, 2022, we asked for your fraud claim to be reviewed once more. The additional review did
not change the outcome of the previous reviews. The claim was again denied, and an additional letter (copy
attached) dated September 6, 2022, was sent to you.

The investigations conducted by our Consumer Protection Department determined the information you
provided does not support your claim of unauthorized use or that the account was opened fraudulently.
The investigations concluded that you had knowledge of this debt and you failed to call or question the
charges. If you have additional information to support your claim that the account is not yours, please
provide that information to me at the address listed above or fax it to my attention at ###-###-####.

It is not ****** policy to remove any delinquency unless it occurred as a result of a billing dispute or bank
error. **** does not report an account as delinquent until two (2) consecutive payments are missed. As a
credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it
is favorable or unfavorable to the consumer.

As of the date of this letter, the information below is currently and correctly reporting to the credit bureaus
for this account.

Open Date: August 4, 2020
Last Purchase Date: October 14, 2020
Last Payment Date: July 8, 2021
Charge-off Date: November 14, 2021
Balance: $480.42

The account is reporting correctly as an unpaid charged off account. As no bank error has been identified,
and your fraud claim has been denied, we are unable to accommodate your request to delete Macy’s account
ending in **** from your credit report. Because you disagree with the information we have reported, on
September 8, 2022, we requested the reporting agencies to add a note to your credit profile stating the
information is “disputed by the consumer". Should you wish to have the “disputed by the consumer” note
removed from your credit profile, it will be necessary for you to contact us at the address listed above.

The account is currently past due with a balance of $480.42. The account is currently with ******
********** ****** (***) an outside collection agency. Please contact them to discuss payment
arrangements at ###-###-####.

Unless you have new information to provide, we consider this matter closed. If I may be of assistance on
another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Cheryl R****
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

Attachments

Cc: Better Business Bureau
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order ********** for 6 watches and no issue. I then placed order for 4 additional watches because need for 10 groomsmen for wedding. The order was canceled and nor reason given. it kept being cancelled. Emailed and called bur no one knew why because credit department kept showing processed and sales just didn't know. Finally someone got me to Consumer Protection. I wasted an hr doing verification only to have to callback today and do it all over again. I was given a 25% off that doesn't even work on the order. I requested compensation or even the macys money for first order for current bonus. I was told no by Supervisor. I was also told orders cancelled because system issue watch was $43. not true because I was charged for correct price.
Business Response
Date: 09/08/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ***** and have resolved all matters as expressed in the
complaint. Based on this, we consider the matter closed. Thank you.

Sincerely,
Alyssa J*****
Liaison, Omnichannel Executive
Office | Macy's, Inc. | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-#### Fax:
###-###-####
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a refund on a returned received by Macy's on 8/8/2022. I have called several times requesting to speak with a supervisor but told one was not available and that refund would be issued. We are now 24 days in and no refund. I guess I'm not the valued Platinum member Macy's states that I am. Costumer service really stinks. Please refund my Macy's credit card.
Business Response
Date: 09/02/2022
We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted ****** *********** and have resolved all matters as expressed in the
complaint. Based on this, we consider the matter closed.
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my monthly statement in full on 7/13/2022 $454.54 then today 9/01/2022 I get an email that a minimum payment is due on my account of $2.00. If i didn't set up email alerts on due dates I would have never known that I somehow owe the $2.00. This is not the first time this has happened I would say this happens to all the their customers. I want to know how i can start a class action law suit.
Business Response
Date: 09/15/2022
September 14, 2022

****** *******
300 Erica Place
Oxnard, CA 93036

RE: Better Business Bureau ID *********
****** ******* ****** ** ****

Dear ****** *******:

We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to
Macy’s Executive Office. As a liaison in the Executive Office, I was asked to review and respond to your
concerns on behalf of Citibank, N.A. (CBNA).

I apologize for any confusion or inconvenience you may have experienced regarding our interest policy.
As stated in the CBNA Credit Card Agreement, if the balance is not paid in full every month, an interest
charge is applied to the account. Additionally, if you have been paying less than the new balance on your
account each month and then pay your balance in full, your account will be charged interest on that
balance from the first day of the billing cycle until the date your payment is received. This interest is for
money loaned to you during this period and will appear on the next month’s billing statement. As
indicated in the Agreement, the minimum interest charge is $2.00. By using your account, you consented
to the terms of the Agreement, which governs the use of this credit account, and includes your promise to
pay for all purchases as well as other charges mentioned in the Agreement, including interest charges and
late fees.

Applying this billing policy to your account, we confirmed, the monthly billing statement with the
payment due date of July 6, 2022, had a balance of $315.76 with a required minimum payment of $29.00.
The monthly billing statement with the payment due date of August 6, 2022, had a balance of $404.54
with a required minimum payment of $29.00. On August 10, 2022, an interest charge was applied to your
account for the balance you carried from the previous billing cycle. Specifically, you were charged
interest for the balance between the last bill day of June 9, 2022, to July 13, 2022, when your payment of
$404.54 was received. You can avoid paying interest on your purchases if you pay the new balance in
full by the due date as shown on your billing statement each month. This information is listed on Page 2
of each monthly billing statement and is also explained in the CBNA Credit Card Agreement. My review
of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.

Although properly charged, on September 1, 2022, we credited your account for the interest of $2.00
which was charged on August 10, 2022. As of the date of this letter, your account has a zero ($0.00)
balance.

Please be assured that the Bank does not participate in dishonest or deceptive business practices of any
kind. We have policies and procedures in place to ensure that we are in compliance with applicable laws.
It also ensures that each of our customers nationwide receives fair and consistent treatment. In response
to your inquiry regarding a class action lawsuit, we are unable to provide you with any information or
direction as it is related to legal matters.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be
of further assistance on another matter, please feel free to contact me at the telephone number listed
below.

Sincerely,

Nadine R
Macy's Executive Office
**************
************

cc: Better Business Bureau

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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