Business Profile

Department Stores

Macy's

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Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,227 total complaints in the last 3 years.
1,467 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 Macy's gift cards that are unused with a value of $75. They were gifts to me and always in my possession. I called Macy's 800 service number 3 MONTHS ago and was put on long hold times and told to email the provided customer e-card email. I waited the 10 business days they said to wait. Called back. They said the security hold was still on it and to send them another email. Here we are 3 MONTHS later, 8 different emails/ 6 different phone calls to Macy's customer service and they still don't have an answer other than it's got a hold on it and to keep waiting. Today I called and again after 15 min of bring on hold the rep came back on and said "sorry it's still on hold". I asked why and what can we do? and he literally hung up on me.
Business Response
Date: 11/01/2022
Dear *** *****,

We are in receipt of Better Business
Bureau Complaint ID ********. We have contacted *** ***** and have resolved all
matters as expressed in the complaint. Based on this, we consider the matter
closed.
Thank you.
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have sent a second gift card with the same issue to Rodney M*** after speaking with him on November 1st. That it has a hold, that it needs to be reissued/or the hold released. He said he would take care of it. However I sent him the email yesterday morning and followed up with phone voicemail yesterday and today. He has not responded by phone or email. It is very apparent that this company does not care about their customers valid complaints.

Regards,

******* *****

Business Response
Date: 11/03/2022
Dear *** *****,

I am in receipt of rebuttal complaint #********. I have spoken
to the referenced customer *** ***** and have advised him the matter on his second gift card submission has been carefully reviewed and determined as an invalid gift card that has no dollar value. I have explained to *** ***** that the gift card has never been activated or loaded with a dollar amount and the sticker attached to the front of the card indicating $75.00 is not a common practice as valid gift cards do not indicate the value as a security precaution. At this point,
there is no additional remedy and his repeated contacts /rebuttals will produce
no different result. We are closing the issue and will not be addressing this
matter again.
Thank You.

Customer Answer
Date: 11/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:10/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Defective; need return;
Thu, Oct 27 at 11:05 AM
Chat Start Time 2022-10-27T14:57:13
Chat Duration 7 minute(s) 47 second(s)
Chat Subject There is damage to the headboard recently delivered. How can this be resolved please, need to replace
2022-10-27T14:57:14 Chat Service Thank you for chatting with us. Our hours are 9:00AM — 12:00AM ET (Holiday exceptions may apply). If you are chatting with us within these hours, we will be with you shortly.
2022-10-27T14:57:17 Chat Service A Macy's Colleague will be available to help you in about 1 minute(s)
2022-10-27T14:57:43 Kabir K Welcome to Macy's live chat! I would be glad to help you regarding your order issue.
2022-10-27T14:57:52 ******** ******* Thank you
2022-10-27T14:58:07 Kabir K You're welcome! Could you please help me with the order number?
2022-10-27T14:58:46 ******** ******* **********
2022-10-27T14:59:02 Kabir K Thank you.
2022-10-27T15:00:24 Kabir K Could you please help me with the web id of the item?
2022-10-27T15:00*** ******** ******* *******
2022-10-27T15:01:46 Kabir K ****** ** Upholstered King Bed, Created for Macy's this one?
2022-10-27T15:02:35 ******** ******* yes
2022-10-27T15:02:59 Kabir K As I have check this is furniture item.
2022-10-27T15:03:16 ******** ******* Been trying to understand what my options are, and what Macy's will be able to assist
2022-10-27T15:03:38 Kabir K I would request you to please contact our dedicated department for your concern, they will assist you further.
2022-10-27T15:04:09 Kabir K Don't worry, I'm sharing our Macy's furniture department number.
2022-10-27T15:04:22 Kabir K Macy's Furniture department : ###-###-####.
2022-10-27T15:04:25 ******** ******* thank you
2022-10-27T15:04:33 Kabir K Is there anything else I can assist with?
2022-10-27T15:04:52 ******** ******* thank you no
2022-10-27T15:04:55 Kabir K Happy to help! You'll be offered a quick survey regarding our chat and how simple was the interaction today, please read carefully and we'd love your feedback.
Business Response
Date: 10/31/2022
Dear ****,

Attached please find the resolution for our customer complaint ID #********. Macy's finds this matter to be resolved.

Sincerely,
Sharon W*****
October 31, 2022

Dear ******** *******:

We are writing, in reference to the BBB complaint ID #********. Macy's apologies for the inconvenience
you may have experienced.

Any damage to the merchandise must be reported within three days of the completed delivery. Although I
do see customer service set a up technician to attempt the repair as an accommodation. If the technician
finds this to be defective, we will honor the decision he recommends. You will be contacted after the
inspection.

In the meantime, Macy's has requested an adjustment off the merchandise on the amount of $133.75 tax
included. Please allow up to 7 business days for the credit to post to the original form of payment.

Thank you for allowing us the opportunity to make the situation a little better to accept.

Sincerely,

Macy's Executive Office
###-###-####
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:10/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed online order on 10/14…few days later tracked & noticed this one never updated. Called Macy’s on 10/22 & was told to wait till 10/25.came the day & No deliver. Spoke to a rep who stated he would cancel & new order placed-calls drops. Called again for the 3rd time, new rep stated she had to resubmitted order while requesting refund to 1st order be issued b/c it was previously done. Rep went as far as resubmitting order with rush delivery free of charge due to inconvenience & stated I would receive 10/27. Well 10/26, I received yet again another email with cancelation for the 3rd time. When reaching out to customer service, 1st rep stated she couldn’t find order even when providing full name, address, phone # & order # associated with purchase. HUNG UP on me as she felt frustrated after I challenged all the lies she spoke to me (base on previous conversations). Final rep I spoke to stated reason order was cancel was b/c this one showed no payment information on it. Like what??? I have 2 pending charges from the 2x’s the item was reorder. Stated I need to go shop in person & to not place online again b/c it will be cancel. More then obvious there’s an internal issue not being disclosed here & lies being made up about my card being the problem. I advice I will be taking this matter to the full extent b/c what Macy’s representative are doing is just wrong. Felt discriminated, was lied to, was treated poorly by incompetent individuals. I stated I couldn’t purchase item myself b/c I bought at a lower price & now it’s back to its original. She offered a 25% coupon code which I was ok in accepting even though I would still pay more out of pocket when compared to original purchase price. She sent offer to my email & this one DOES NOT qualify for the item in question. One rep went as far as speaking the words of “omgggg” as she refuse to listen to me to try to understand what had happened. She literally wanted me to just sit tight & listen to her lies-unacceptable!
Business Response
Date: 11/02/2022
Dear Ms. ******

We are in receipt of BBB complaint number ********. After reviewing the information provided, I have processed an accommodation order for the missing item. I will remain available should anything further be needed. Based on this we are considering this matter closed. Thank you.
Regards,
Theresa S
Liaison, Omnichannel Executive Office | Macy's,
Inc.
**** **** **** | MASON, OH 45040
******* ************
Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. Received item as promised by Ms. Sweeney who provided prompts & effective email communication and assured me actions will be taken in order to improve Macy’s telephone customer service.

Regards,

******* ********
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $55 pair of pants from the Macys online on August 20, 2022. The tracking said the item was received, however I did not receive it. I contacted Macy’s and was told a replacement item would be shipped. When that package arrived it was a T-shirt, not the pants I had ordered. I contacted Macy’s again and was told I would receive a refund for the pants and they would send me a label to return the T-shirt. When I received the label I saw that I would have to pay the postage when Macy’s offers free returns so I contacted them a third time. I was sent the correct label and shipped the T-shirt back. I contacted Macy’s a fourth time because I had not received the refund and was told by that agent that I would get the refund for the pants as soon as they received the T-shirt. Weeks have gone by since I returned the T-shirt so I checked the tracking and saw that Macy’s had received it a while ago. I contacted customer service a sixth time one week ago today to ask about the refund. The agent told me that the refund was still pending but she would process the refund immediately and it would be available within 24 to 48 hours. A week has gone by and I have not received the refund so I contacted an agent again today and asked for a supervisor. I was told that all supervisors are in a meeting and they would get back with me another time. This has been going on for over two months and I put this item on my Macy’s ******** ******* card so they have been charging me interest for some thing they’ve never sent me. Please help me get this resolved. The original order number is **********.
Business Response
Date: 10/27/2022
We are in receipt of Better Business Bureau Complaint ID ********. We have resolved all matters as expressed in the complaint.
Based on this, we consider the matter closed.
Customer Answer
Date: 10/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have NOT received a credit from Macys for the item I never received. Nothing has changed!

Regards,

***** **** *****

Business Response
Date: 10/28/2022
We have issued a return in the amount of $57.96 to the customer on 10/27/2022. Please allow 3-5 business days to see this reflect in your account. An email was also automatically sent to the customer to confirm this action.
Customer Answer
Date: 10/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** **** *****
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on 20oct22. Received the item was not the correct size no option for exchange. Contacted customer service at ###-###-#### after almost an hour of speaking with rep and finally being able to talk to a manger I had to repurchase the item at the same cost and they placed the order for me. Macys made the order for the wrong size on 24oct22. Called in and spoke to John #***** on 25oct22 and made him aware of the mistake. John said there was nothing he could do. Requested a manger was first told no manager was available for the day. Then was told by John after telling him I was going to contact corporate that the managers are not in the office and it would take over 30min to an hour to speak with a manager. Waited on the line still no response. I should not have to repay for an item take the time out of my busy schedule to return item and place another charge on my card for their mistake.
Business Response
Date: 11/08/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID *********
We have contacted *** ******* and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed.

Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Customer Answer
Date: 11/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********

I was so excited when I placed an order for a ****** goose jacket. Two days later the item gets marked as delivered. I didn’t receive anything. It’s an expensive jacket and I need it for the winter season.

I’d like a refund or replacement so I can still have it in time for the chilly weather.
Please this was such a disappointment.
Business Response
Date: 10/27/2022
We are in receipt of BBB complaint
******** from customer ****** ***** regarding Bloomingdale’s order # *********
for a ******** Down Hooded Jacket valued at $795.00 The customer writes that they did not receive the order and is requesting a refund.

According to UPS tracking # ******************
the item was delivered to the customer’s address at 4744 Mead Street, Dearborn,
Michigan @ 4:58 p.m. on 10/26/22 at 4:58p.m. and signed for by *****.

Macy’s investigative team has thoroughly
reviewed the matter and has declined the claim.

For additional assistance in this
matter the customer should contact UPS and file a claim using tracking # ******************.
Customer Answer
Date: 10/27/2022
Better Business Bureau:

I didn’t receive it. Can I just get a one time exception and be provided a refund or reshooting.
just a one time exception. I did not receive the item at all. Please this was an expensive item.
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi
I placed an order on Macys.com In June 2022 that included 4 items.
Order #********** dated June 10, 2022 and total of $183.20. The transaction happened on 3 different dates pn June 11,June 14 AND June 15, 2022. I ended up returning 3 of 4 items via mail. I dropped my return package at UPS and tracking number is: ******************. I did recieve an email from Macys On Sept 21 confirming receipt of my return package with estimated refund amount of $143.98. I have contacted Macys customer service twice and was told both times that my refund will be issued in few days. I have not recieved any refund form them till that although on my last call with their customer service I was told that refund will be issued by Oct 19,2022. Initially my Macys account on their website was showing the return as recieved and pending refund , now they have changed that return status to incomplete( means they never received the return)
Business Response
Date: 10/27/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** **** and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed. Thank you.

Sincerely,
Deborah D*****
Liaison, Omnichannel Executive Office | Macy's, Inc. | Macy's,
Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Customer Answer
Date: 10/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On order number **********, items from shipment number one had a label created but were never sent to UPS. Items from shipment number 2 (a portion of the original order) were received. Items from shipment number one were not received and were never shipped. Only the label was created. Please see the photo proof of this below. Return was not approved because they say our address is invalid, but we received the portion of the order shipped in shipment 2.
Business Response
Date: 10/28/2022
Dear *** *****,

We are in receipt of Better
Business Bureau Complaint ID ********. We have contacted **** ******** and
have resolved all matters as expressed
in the complaint. Based on this, we consider the matter closed.

Thank you.
Raynetta N******
Liaison, Omnichannel Executive Office | Macy's, Inc.
9111 Duke
Blvd. | Mason, OH 45040
Office: ###-###-#### Fax: ###-###-####
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #*********
I received 3 incorrect items in this order instead of ***** **** ***** ****** sunglasses, and ***** ****** ***** ******* shirt. I contacted customer service and they kindly emailed me a prepaid return label to ship back the incorrect items which I did. A week after they shipped ( The incorrect items that I returned) back to me again without any explanation. And everytime I ask about my refund I don't receive a reasonable answer. I made a phone call today and I was told it's because of my previous claims. I had some issues with delivery, Why do I get punished? it's UPS' fault, how it's mine? Are you expecting from me to go without reporting it when i don't receive my items?
Now I have 3 items that I didn't order. I ordered a White ***** sunglasses but I received a black one, I ordered a ***** Cap but I received a ***** sunglasses, I ordered a red ***** *** ****** shirt but received a leopard one. I don't want these incorrect items and want my money back.
Business Response
Date: 11/01/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********. We have
contacted *** ******* and have reviewed all matters as expressed in the
complaint. Macy’s has denied the
customer’s request for refund due to the number of claim issues submitted
against the volume of orders within the past 6 month is above our
threshold. Macy's has addressed this matter a number of
times. However, the customer believes
that these actions are not sufficient. Again,
*** ***** we believe our actions are more than equitable and we consider the
matter closed satisfactorily.
Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040

Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The company did not address and ignored the issue of wrong items received and denied my claim as a punitive action for my previous claims. That basically what Ms. W******** was addressing and talking about in her email to me. Ms.W******** ignored the pictures that have been sent to her showing all the items in their tags and in a saleable condition prior returning them back to the company. She ignored and didn't address that 2 items out of 3 were sent back to me from their warehouse without their tags and in a bad condition with an apologetic card stating that they can't process the return of the incorrect items for that reason. I had pictures for the items before they were sent and after they came back from their warehouse. According to Ms. W******** in her email to me, they're unable to process a return or credit for the current claim of wrong items received because of my excessive claims. Not because the items are not saleable as they said before. I am being punished for reporting issues when I had an issue. So they approved the return and I was sent a return label to return the incorrect items that came in saleable condition, I was assured that I will be refunded for them, but what happen was unbelievable, they received the items, removed their price tags and claimed that they're in unsaleable condition to have a good and legit reason to punish me for my previous claims. I careless for the items and the money but I won't accept to be disgraced like this. I was hoping for a better resolution but everything was arranged to not reach one. Please find attached photos for the incorrect items before and after they were sent to the company along with a photo to the card that I received.
Regards

***** *******

Business Response
Date: 11/03/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********. We have
contacted *** ******* and have reviewed all matters as expressed in the
complaint. Macy's has addressed this matter a number of
times. However, the customer believes
that these actions are not sufficient. Again, *** *****, we believe our actions are
more than equitable and we consider the matter closed satisfactorily.
Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040

Customer Answer
Date: 11/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The matter is not closed satisfactorily. The company didn't address and ignored the issue that wrong items have been received, and denied my claim as a punitive action for my previous claims. That basically what Ms. W******** was addressing and talking about in her email to me. Ms.W******** ignored the pictures that have been sent to her showing all the items in their tags and in a saleable condition when they were in my possession prior returning them back to the company. She yet ignored and didn't address that 2 items out of 3 were sent back to me from their warehouse without their tags and in a bad condition along with a card stating that they can't process the return of the incorrect items because they are in unsaleable condition. I had pictures for the items before and after and that wasn't addresses on many levels. According to Ms.W********** response, they're unable to process a return or credit for the current claim of wrong items received because of my excessive claims. I am requesting a refund because I received incorrect items and they're denying it because I had previous claims with them. So It is okay for this Company to make mistakes and send incorrect items but it is not okay for customers to report it or claim it. I'm being punished for reporting issues when I had issues with deliveries. The company received the incorrect items that had their tags on and were in a great saleable condition, then removed the tags to have a good reason to not accept the return and send these wrong items back to me. And the pictures are the proof.

*** ****,
I tried to submit my view on the matter using the given link, but it seems not working. I can send it to you via email if you provide me with your email.

Regards,

***** *******
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Opened a dispute with ***** ****** in early September they told me if the merchant didn't respond within 30 days they would close the dispute in my favor . After 30 days the merchant did not respond and these incompetent fools closed the dispute in their favor never asked me for any additional documentation and they all have attitudes because they don't know how to handle disputes properly or even read. Now I had to reopen the dispute and they are telling me I have to wait another month because they dropped the ball and refuse to look into the past dispute and correct their errors. After this dispute is over I'm closing my account .this isn't even a real ******** ******* card it's a fake garbage store card with an ******** ******* logo . **** would never handle a dispute like this I don't need a credit card who is desperate for the merchant to respond back so they can screw over their own client
Business Response
Date: 10/20/2022
Please accept this notice that we are investigating the customer’s
concerns. We will respond directly to the customer, if applicable, via
phone, email, or mail within 15 days
Business Response
Date: 11/10/2022
11/10/2022
**** *******
**** ******* *******
**** *********** ** **********

RE: Better Business Bureau complaint #********
Bloomingdale’s ******** ******* account ending in **** (closed)

On behalf of ********, N.A.

Contact date(s) with customer: November 3, 2022, November 9, 2022

Complaint Summary: The customer ordered 29 pairs of shoes from ***** ****** using his Bloomingdale’s ******** ******* card on August 17, 2022. He only received 21 pairs of shoes with 8 pairs missing. The customer contacted ***** ****** who asked him to fill out a DNR form as well as send in a police report. The customer filed a dispute with Bloomingdale’s ******** *******. The dispute was denied on October 8, 2022, and the customer filed another dispute as well as a BBB complaint.

Resolution: The second dispute filed with Bloomingdale’s on October 8, 2022, was denied on November 9, 2022. All information was reviewed and it was found that the customer did not follow the return policy of ***** ****** by sending in the DNR form or a police report. The Dispute team closed the case regarding this complaint. The customer sent in an email received by him from ***** ****** stating their case was also closed as the customer is now working with the credit card company. This email has been sent to our Dispute team. Partnered with our Bloomingdale’s .com department who cannot help with this resolution as the customer purchased straight from the merchant and not from Bloomingdale’s. Customer needs to contact merchant and follow their policy for resolution.

Colleen B*******
Bloomingdale’s Executive Office
Tollfree: ###-###-####
Direct Line: ###-###-####
Customer Answer
Date: 05/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *******
Problem:
Made a purchase for 2508$ using my bloomingdales ******** ******* back on August 17 2022 with *********** and did not receive my entire order. I orderded 29 pairs of shoes and did nor recieve 8 of them .The 21 pairs I received did not fit and I wanted to send them back to the company they refused send me the correct amount of labels and so I made a dispute with my card ..the incompetent people over at the dispute dept are very rude as well and closed the dispute several times because they didn't want to do their job . They claim I did not follow the merchants policy which is just a cop out for not wanting to do their job . I guess people don't know how and what police reports are used for. Since there was nothing stolen from me or any crime being committed or any proof of such then there is no need for a report . The dispute dept claims that they show a police report needed in the ***** ****** policy which is not there because I even sent them a copy of it .. I had filled out the affidavit form in September and they claimed they never got it . ***** ****** does this to alot of people as seen in the bbb reviews and i have correspondence stating that they will not help me because I filed a dispute and that I have to deal with my card to get my money back so why isn't anyone helping me. Then I was told that bloomingdales corporate is involved and this guy James W**** is handling my case but this guy never calls back . I feel as though I am being discriminated against being that the majority of agents I have spoken to are black or Hispanic. Not one white person has handled my calls someone needs to do their job and take care of this and resolve this asap and fix the mess they have caused and after all is said and done I want a 500$ Macy's gift card for the inconvenience .If it's not fixed I might just sue in small claims court to bloomingdales and ******** for mishandling and discrimination

Desired Outcome:
The entire disputed amount plus any late fees and interest and correct information on credit report

Business Response
Date: 06/02/2023
Date Sent: 6/2/2023 10:37:16 AM
June 2, 2023

**** *******
**** ******* ****
**** *********** ** *****

RE: Better Business Bureau Complaint ********
Macy’s account ending in **** (closed)

Dear **** *******:

We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy’s
Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf
of ********. N. A. (****)

Our review of your account found we have previously reviewed this matter. Our decision remains
unchanged. **** has strict guidelines we must follow when disputing charges from a 3rd party
merchant. Our review of our account found that the guidelines was declined because the ***** ******
cancellation policy was not followed

By using your account, you consented to the terms of the **** Credit Card Agreement, which governs
the use of this credit account and includes your promise to pay for all purchases as well as other charges
mentioned in the Agreement including interest charges and late fees. As stated in the **** Credit Card
Agreement a late fee is charged to an account when the minimum payment due is not received on or
before the payment due date. Also, if the balance is not paid in full every month an interest charge is
applied to the account. Our review of your account found no payments were received for the November
2022 through May 2023 payment due dates. In accordance with the Agreement each month a payment
was not received your account was charged a late fee and interest charge. This continued until the
account balance reached $3,137.32 and charged off on May 11, 2023. Our research found the late fees
and interest charges were correctly charged; therefore, we are unable to comply with your request to
credit your account for the charges.

As previously advised, it is not ****** policy to remove any delinquency from your credit report, unless
it occurred because of a billing dispute or bank error. As a credit provider, we are obligated to report the
account accurately to the credit reporting agencies whether it is favorable or unfavorable to the customer.
After the researching the delinquencies on your account, we found the information to be correct. Our
records indicate we did not receive payments to satisfy the required minimum payments for the above-
mentioned payment due dates. Because you disagree with the information we reported, on May 11, 2023,
we requested the credit reporting agencies to ad a note to your credit report stating the information is
“disputed by the consumer.” Should you wish to have the “disputed by consumer” note removed from
our credit report, it will be necessary for you to contact us at the address listed above.

We understand you felt the reason for the denial of your dispute was discriminatory in nature. Please be
assured that we are a company committed to having a diverse customer base. **** does not condone or
tolerate discrimination of any kind, and we hope you will accept our sincere apology if you felt otherwise.
We do not discriminate against customers based on race, color, religion, national origin, sex, marital
status, age, or receipt of income from public assistance, or exercise of rights under the Consumer
Protection Act.

We understand you are requesting compensation in the amount of $500.00 however, **** has addressed
this matter and does not provide compensation.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be
assistance on another matter, please feel free to contact me at the telephone number listed below.

Sincerely,

Angela B*****
Bloomingdale’s Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####
For TTY: We accept 711 or other Relay Service

CC: Better Business Bureau
Customer Answer
Date: 06/02/2023
Date Sent: 6/2/2023 1:24:48 PM
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. YOU GUYS ARENT DOING YOUR JOB ..YOU PEOPLE ARE LAZY AND DONT KNOW WHAT YOU ARE DOING ...THERES NO GUIDLINES TO FOLLOW BECAUSE DID NOT RECIEVE MY WHOLE ORDER AND ACCORDING TO THEIR WRITTEN POLICY IT STATES I ONLY NEED THE INVOICES AND THE PRODUCT IN NEW CONDITION NO WHERE IN THEIR POLICY STATES ANYTHING ABOUT POLICE REPORTS OR ANYTHING ..I SENT THEM THEIR STUPID DNR FORM IMMEDIATELY AND THEY CLAIM THEY NEVER GOT IT AND I HAVE PROOF THATS ALL I WAS ASKED FOR ..ADDITIONALLY AS OF APRIL 23 I SHOULDVE GOTTEN A REFUND FROM THEM AS SHOWN IN SCREENSHOTS FROM MY ORDER . I AM NOT LEGALLY REQUIRED TO OBTAIN A POLICE REPORT BECAUSE NOTHING WAS STOLEN FROM ME AND ALSO BECAUSE THE POLICE DONT JUST WASTE THEIR TIME MAKING REPORTS FOR ANYONE JUST BECSIEE YOU SAY SO..YOU PEOPLE THINK YOURE ABOVE THE LAW AND THAT YOU CAN GET AWAY WITH THIS WELL MAYBE IF YOU STOP BEING LAZY AND HANDLE THIS PROFESSIONALLY THIS CAN BE RESOLVED .MAYBE YOUR TEAM IS JUST RACIST AGAINST WHITE PEOPLE SINCE YOUR WHOLE TEAM IS NOTHING BUT BLACK AMERICANS AND FOREIGNERS. AND WHILE WE ARE AT IT WHY DOESNT SOMEONE CALL ME INSTEAD OF HIDING BEHIND AN EMAIL ADDRESS SO I CAN EXPLAIN EXACTLY WHAT THE DEAL IS..WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT WAS NEVER RECIEVED .I GUESS ******** IS A BUNCH OF SCUMBAGS AND THEY DO THIS TO EVERYONE .

Regards,

**** *******
Customer Answer
Date: 11/13/2023
Problem:
Made a purchase with my bloomingdales ******** ******* card in sept of 2022 for the amount of $2508.00 at ***********,.com. my order arrived incomplete missing several pairs of shoes. before i contacted my credit card i contacted the merchant and advised them of the missing items in my order. the person at customer service advised me that they would not help me if i did not file a police report and sign a DNR form... i had signed the DNR form but the police would not file the report since nothing was stolen from me nor was any crime commited at my location..the incident either occurred during shipping or at the merchants warehouse. they refused to take the new merchandise back that i requested to send back which they denied me because of the missing items in my order.. i then proceeded to contact ********(bloomingdales amex) and file a dispute.. which on and off lasted almost 7 months. every time they closed the case in the merchants favor because they claimed that i did not follow their policy which is false because nowhere in their written policy does it state anything about obtaining a police report for missing items. i gave them proof several times that i was owed merchandise and that the company would not send me a label to send the items back for the refund. bloomingdales amex kept siding with the merchant. i then contacted bloomingdales corporate, ******** corporate and some other contacts to no avail.. its like these people dont have common sense to handle a simple dispute or they are getting paid under the table by the merchant. after all is said and done...i was finally able to get a shipping label via the merchant app to send the received items back and they were dropped off on 4/28/2023.. and an email from the merchant stating i would get my full refund and also send them a screenshot of the order refund promised...still they refused to properly dispute. now im being sued in court over the amount plus interested and other fees...i need to be contacted

Desired Outcome:
Complaint Background
Problem:
i hope i have the right department. this is regarding my closed bloomingdales ******** ******* card. i need this to reach the highest level of authority within CITI. since sept 2022 i have been disputing a charge on my card regarding an incomplete order received by a merchant who refused to honor their return policy. the amount was $2508.78. i never received my full order and when the merchant refused to help me i opened the dispute with the credit card. i fought for 8 months with no positive outcome. the balance kept going from card to recovery to collections back and forth. i spoke to collections several times and then they reverted back to a dispute. i received one letter with a 90% settlement amount of $293 which i was going to pay over the phone even though i shouldnt have been paying anything since the dispute shouldve been settled in my favor but your dispute agents are not trained properly nor do they understand plain and simple english. after i called in the pay the 90% settlement price the lady on the phone told me it was 60% when my letter stated otherwise. after that i never received any phone calls or letters or any type of correspondence in any way shape or form. this was maybe may 2023. fast foward to november 7 2023.. im being sued for the full amount by ******** in court over this nonsense when this shouldve been handled by someone professional in the first place. the merchant clearly stated in their responses that they refused to even talk to me because i opened the dispute even though it had been closed multiple times and the account was even closed and that i need to contact my credit card,,which is basically stating that your people shouldve charged back and closed the case in my favor. i need a call from the highest level possible. if this does go to court i can guarantee i will counter sue for alot more than i am being sued for. that includes over 80 hours of time wasted on the phone, pain and suffering, and treated unfairly.

Desired Resolution:
Contact by the business
Business Response
Date: 11/14/2023
Date Sent: 6/26/2023 8:29:42 AM
June 23, 2023

**** *******
**** ******* ****
**** *********** ** *****-****

RE: Better Business Bureau Complaint ********
Macy’s account ending in ****(closed)

Dear **** *******:

We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Bloomingdale, Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of ********. N. A. (****)

We reviewed your account as well as the responses previously sent on June 02, 2023, February 22, 2022, and November 10, 2022, regarding this matter and feel we clearly addressed your concerns. Our position remains unchanged. While we understand your desire to have this matter resolved in your favor, with this final letter, we consider this issue resolved Respectfully, we cannot respond to additional correspondence relating to this matter unless you have new information to be considered. You may forward new information to my attention at the address above and we will review it. Copies of our prior responses are attached.

As indicated in our letter dated June 2, 2022, by using your account, you consented to the terms of the **** Credit Card Agreement, which governs the use of this credit account and includes your promise to pay for all purchases as well as other charges mentioned in the Agreement including interest charges and late fees. As stated in the **** Credit Card Agreement a late fee is charged to an account when the minimum payment due is not received on or before the payment due date. Also, if the balance is not paid in full every month an interest charge is applied to the account. Our review of your account found no payments were received for the November 2022 through May 2023payment due dates. In accordance with the Agreement each month a payment was not received your account was charged a late fee and interest charge. This continued until the account balance reached $3,137.32 and charged off on May 11, 2023. Our research found the late fees and interest charges were correctly charged; therefore, we are unable to comply with your request to credit your account for the charges.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be assistance on another matter, please feel free to contact me at the telephone number listed below.

Sincerely,

Angela B*****
Bloomingdale’s Executive Office
Tollfree: ###-###-####
Direct Line: Enter your direct phone number
For TTY: We accept 711 or other Relay Service

CC: Better Business Bureau

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