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Business Profile

Information Technology Services

StarTech.Com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for StarTech.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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StarTech.Com has 2 locations, listed below.

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    • StarTech.Com

      2315 Creekside Pkwy Ste 300 Lockbourne, OH 43137-9312

    • StarTech.Com

      4490 S Hamilton Rd Groveport, OH 43125-9563

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company must delete the complaints… i can’t honestly believe i’m the only one who has ever complained against this company! On octber 11th i ordered a multiport adapter directly from them with expedited shipping. The next thing i know, they tell me those particular adapters are on backorder. I wrote back to cancel my order. All i got was an email as “confirmation” that they cancelled my order. But i go to my order history page just now, and i see they still didn’t cancel my order!!! And i *still* see the pending charge on my card. The girl who sent the email to “confirm” my order was cancelled didn’t even bother answering my question about why i still don’t see the cancellation! Her name was “jen s.” The order number is #*********. I have screenshots as proof of everything.

      Business Response

      Date: 10/16/2024

      This matter is long resolved; as we are receiving notification for it now, we are responding. When an order is submitted, an "authorization" hold is placed on the payment method to secure the potential payment, but it is not billed until the order ships. As this order was canceled, the authorization would have cleared within 2-3 business days, or the standard length of time it takes for the card-issuing bank to clear it. Authorization holds are a common part of most e-commerce/credit card purchases. Reviewing the support request, StarTech.com was in communication with the customer throughout and explained why they were still seeing the order in their order history. 

    StarTech.Com is NOT a BBB Accredited Business.

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