Complaints

This profile includes complaints for Kings Island's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kings Island

  6300 Kings Island Drive Kings Island, OH 45034

• 

  Kings Island

  PO Box 901 Kings Mills, OH 45034-0901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/23, Kings Island announced they're changing a visitor admittance policy targeting 15 year olds & younger. In such "chaperone policy" instituted, 15 year olds & younger must exit the park at 4pm if not chaperoned by a 21 year old or older adult. This was NOT the original policy when season passes were purchased or renewed months ago. They changed their admittance policy months AFTER season passes were renewed for 2023 (as well as new passes purchased). As a result, patrons should be able to receive a full refund on season passes purchased this year as well as any supplemental food & beverage plans added to such passes since the park has literally cut the time 15 & younger kids can use the park by 6-8 hours depending upon the day of the week & time of year since they're forced to exit if not chaperoned. As a working mother, I can't pick up my child by 4pm nor should I be forced to purchase a season pass ($140+) or 1 day ticket ($50+) in order to chaperone a 14 year old who will be a high school sophomore next school year because they changed their admittance policy AFTER my season pass was renewed. The rules attached to the season pass when I purchased it was recently changed thus, I should be able to be refunded my $.

  Business Response

  Date: 04/25/2023

  The safety of our guests and associates has always been our top priority at Kings Island. Over the past two years, there have been increasing incidents of unruly and inappropriate behavior across our industry and at other major entertainment venues. We are committed to keeping Kings Island a place where families and friends come together to enjoy a one-of-a-kind park full of fun experiences and immersive entertainment.

  As part of that commitment, we are implementing a chaperone policy beginning Saturday, April 22, 2023.
  
  We believe these changes will help ensure that Kings Island continues to have a positive atmosphere where generations of families and friends can gather for a day of safe fun and good food. Millions of guests have counted on us for exactly that, and we will continue to deliver on that promise for generations to come.

  We are sorry admission tickets and Season Passes are non-refundable and non-exchangeable after the order transaction is complete at the Front Gate, online through our website and retail outlets.  Information regarding our Ticket Terms & Conditions can be found online at: ***************************************************.

  Respectfully,
  Kings Island

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4.15.23 I had 3 issues during my visit. 1, after waiting in line for mystic Timbers for 20 minutes and barely moving, I decided to purchase fast lane passes from my phone, got out of line, showed an attendant the emailed fast passes for mystic Timbers & got through with no issues. I headed to the beast & waited in the fast lane for over 20 minutes. At the front of the line an attendant asked to see my wristband, I advised that I had my electronic passes, he phoned a manager who advised they don’t accept electronic fast passes. I left, got wrist bands & noted that nowhere in my email or in my fast lane purchase did it state that wristbands were required. 2, my daughter is 52”, I reviewed the list of rides she could ride to ensure purchasing fast passes was worth it. After purchasing, I found many of the substantial rides she could ride were closed which was not advertised prior to purchase. (The bat, drop zone, delirium, white water rapids, flying ace aerial chase, surf dog). 3, the lost & found policy is atrocious and inefficient, I left items outside the banshee because the items were not items that one would steal & there are no bins on this ride (used water bottles, hats, and 2 ride photos). I went to retrieve my items at closing & they were gone, I made my way to lost & found, I was told the items weren’t turned in yet & to wait until at the latest 10 pm. Many people who did the same were waiting for their items. I waited until 10:30 with my exhausted children, was told to leave & could come back or have the items shipped if found. I called the next day & was rudely told I couldn’t speak to lost and found & would have to wait for an email. I received emails in response to my complaints that were condescending & incomplete sentences. After reading complaints I see that others have had an issue with the bad customer service and inability to recognize a need for change within KI. I’d like a refund for my ride photos & partial fast lane pass refunds.

  Business Response

  Date: 04/18/2023

  Dear *** ********

  I am sorry
  that your items were not recovered during your visit. As stated on our website
  and throughout the park, lockers are available for rent in different areas of
  the main park and in Soak City. The park is not responsible for lost or stolen
  items.  Our team did speak to you during
  your visit and explained that if items are not secured with a non-rider or
  locked in a locker, we are not responsible for these items.  If your items are recovered, we will contact
  you directly.
  

  I have
  pulled the instruction details from your Fast Lane purchase (email/receipt),
  that details the product purchased and the pick-up locations throughout the
  park. 
  

  Message on
  Emailed Receipt:  Valid for one Fast Lane
  wristband on the date selected. Present this ticket at the Fast Lane Booth
  located to your left when you enter through the main park entrance, or any
  participating merchandise store.
  

  We strive to
  ensure our rides are operating at the most safe and efficient manner. During
  the day of a ride’s operation, if we identify a need for preventive
  maintenance; Kings Island is committed to servicing the ride immediately.
  Sometimes this
  means a ride must be temporary closed. Kings Island’s experienced maintenance
  and operating crews are dedicated to restoring service as soon as our
  maintenance team has done a through overview of the ride.
  If a ride was
  scheduled to be closed for the day, detailed messaging was posted at all turnstiles
  as guests entered the park.

  Respectfully,
  Kings Island

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The statement that you have advised was included in my fast lane email is a blatant lie. Screenshots included. Also, the ride closures were absolutely NOT posted anywhere. I need a refund for my ride photos and partial fast lane pass.
  
  Regards,
  
  
  *** *******
  

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To say that I am shocked and disappointed at the Guest Services supervisor’s utterly rude and threatening comments would be to say nothing.
  On December 18, 2022 my husband and my toddler along with my in-laws all went to the park to celebrate my son’s birthday. Since it was extremely cold that day, I remained home with my infant. Upon scanning passes at the entrance, my husband erroneously scanned my pass. Since I wasn’t physically at the park, the attendant immediately thought that my husband was trying to let someone into the park without a pass, however, everyone in the group had season passes and the scan was truly an error (loaded into ***** Wallet.
  On December 29th, 2022 my family (my two young children and a husband) came to the park and upon scanning my pass, I was told it was revoked. After 20 minutes of waiting in line to speak with a guest services representative, I was told that another woman was trying to use my pass to enter the park. My husband explained that no one was trying to use my pass and all the members of his family that were entering the park on December 18 had all season passes. The attendant said that when manager revokes a pass, it is a final decision and not up for discussion. Additionally, I should’ve received a phone call from KI as well as a letter in the mail explaining the revocation. Between December 18-29th, I have not received any letters or phone calls from KI, letting me know that my pass was revoked. Upon requesting to speak to a manager who revoked my pass, I was told that the manager was not present. After 5 minutes of asking the attendant for specific reasons behind revocation, she suddenly indicates that we can speak to the manager/supervisor. The supervisor was extremely rude from the first minute we talked to her. She indicated right away that she was the one who revoked the pass and it is her final decision. I did tell her that all members of the family had season passes, so I’m really not clear why it would be revoked. We had given the names, date of birth, and home addresses of the members of the family that were with my husband on December 18. The supervisor said that my husband was trying to let his sister into the park; my husband responded that in no way he was trying to let anybody in with my pass because everyone else in the party has season passes. Although the supervisor did confirm that his sister did have a season pass, she kept on saying that the pass will stay revoked, and it is her final decision. Upon asking to see the footage of the incident, so we can show that we are not at fault, the supervisor immediately shouted that I must exit the park or she will call the security to get me escorted since I was trespassing. My toddler started crying, not understanding why mommy was not being let into the park with the rest of the family. I am unclear why the supervisor had to act aggressively in front of my children.
  My son just turned 5 and I have been bringing him to the park since he was an infant. He looks forward to a fun season at Kings Island every year and it is extremely saddening for him to know that I am not going to be able to come with him to the park for the whole year. Additionally, my husband got a new job with very limited weekend availability, which would mean that the park’s unjustifiable decision to revoke my pass will be crushing my toddler’s dreams of going to the park at all, since neither my husband nor I would be able to take him there. I am already deeply saddened by the loss of my sister in September, so to have this issue with Kings Island further adds to my depression.
  
  I have already paid for a 2023 prestige season pass and the fact that I am not allowed back at the park until 12.18.23 because of the scanning error, is entirely incomprehensible. The frivolous nature behind this revocation without demonstrating proof/evidence, is unacceptable when I paid around $500 for the next year’s pass.

  Business Response

  Date: 01/06/2023

  Kings Island monitors passholder usage and follows consistent protocols when individuals do not adhere to our Code of Conduct and Passholder Terms. A Gold Pass is the property of Cedar Fair L.P.  and is non-transferable, non-refundable, non-exchangeable, and not valid for cash. A Gold Pass may also be revoked without refund, and the Passholder removed from the park for any misuse, failure to abide by applicable terms and conditions or conduct detrimental to the park, including theft of property or services, violation of Federal, State, and Local laws, assisting any person to obtain unauthorized entry, violation of park rules, safety procedures, vandalism, disorderly conduct, intoxication, and possession of intoxicating liquors (except as properly purchased within the park with valid identification and used responsibly), drugs or weapons. Guest can visit our website for our full season pass terms - *********************************************************

  
  A park representative has reached out to your husband to discuss December 18th per a previous concern submitted; the call has not been returned at this time.  I will have a park representative reach out to you as well to discuss your concerns.

  
  Respectfully,
  Kings Island

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

  The park representative has not called my husband, Clayton Kantner, about this issue (Clayton’s phone number is 5132758216). Additionally, I have not received a call from the park representative either. My phone number is ###-###-####.

  Customer Answer

  Date: 01/09/2023

  Consumer has confirmed resolution.
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guest Services has revoked my wife’s season pass for a year and no refund without just cause. On 12/18/22 (sons 5th birthday) my extended family with season passes wanted to visit the park. Due to the cold, my wife did not come. Out of habit I scanned our family passes to get in with my son and self, but accidentally scanned my wife’s pass. The young kid scanning questioned about the women on screen and I told him that was my wife. The women in line behind me was my sister and her infant. I explained she had her own separate season pass and she was working to get the app to work. The person continued to ask for her birthday and said the picture doesn’t match. I said of course it doesn’t match her, because the person behind me in line is not my wife. The worker mistakenly took this as a fraudulent attempt to enter. We then went to guest services, explained that my sisters app wasn’t working and they reviewed her ID, information, confirmed picture and gave her the physical gold card to sign in. We entered the park, met with the rest of our extended family and I didn’t think twice about the issue.
  On 12/29/22, my wife, two small children and myself entered the park for our last visit of the year and was told my wife’s card was revoked. When at guest services the girl said the card was used fraudulently (which was not the case) and my wife was banned for 1 year. When asking for manager they said there was no manager there, after several request, the manager came out of back room. The manager was extremely rude and continuously stated if the card was scanned and if card holder was not present, the account is revoked and will stay that way. She was very unprofessional and threatened to have my wife removed by security, but myself and two kids could stay and enjoy the park. The whole situation was ridiculous and extremely embarrassing it was handled this way. Since we are local and visit the park frequently , we believe we were targeted because we visit so often.

  Business Response

  Date: 01/05/2023

  Kings Island monitors passholder usage and follows consistent protocols when individuals do not adhere to our Code of Conduct and Passholder Terms. A Season Pass is the property of Cedar Fair L.P.  and is non-transferable, non-refundable, non-exchangeable, and not valid for cash. A Season Pass may also be revoked without refund, and the Passholder removed from the park for any misuse, failure to abide by applicable terms and conditions or conduct detrimental to the park, including theft of property or services, violation of Federal, State, and Local laws, assisting any person to obtain unauthorized entry, violation of park rules, safety procedures, vandalism, disorderly conduct, intoxication, and possession of intoxicating liquors (except as properly purchased within the park with valid identification and used responsibly), drugs or weapons. Guest can visit our website for our full season pass terms - *********************************************************

  A park representative will reach out to discuss your concerns and will be able to answer any questions you may have.

  
  Respectfully,
  Kings Island

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite Kings Island not always having the best customer service, we are always thankful for the kind, patient and hardworking staff members. However, recently due to the immense awful customer experience, I will no longer purchase or renew our Kings Island season passes and meal plans. With the extreme awful customer service at Kings Island, I rather pay to visit a local fair than Kings Island at this point.
  
  On November 26th, on a friends birthday, we decided to go to the Mrs. Klaus Kitchen for some cookie decoration, the girl taking the order became extremely rude to us for no reason. She started an argument with us over a box. It was weird and embarrassing. There were other people in the back of the line and she did not care. I had already previously paid for the cookies so we had no choice but to take them. Our fun experience was ruined. The cookies were hard and stale also. I also did realize that everyone else she was kind to was white. I have made a goal in life to no longer go to places were we are not respected, treated equally or provided with good customer care.

  Business Response

  Date: 12/03/2022

  I have forwarded your information to the Kings Island Retail Team so they can contact you per your request.  We apologize that your day was not as enjoyable based on the circumstances that you have described. We take pride in our associate training programs that are based on providing world class guest service. Occasionally, our associates need to be refreshed on our guest service programs. We will review our standards with those in question to ensure it is not reoccurring. Thank you for bringing this to our attention.  

  Respectfully,
  Kings Island

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to go to Kings Island for a friend’s birthday party. We had been waiting for one of our friends to pass through, but it seemed as if she was having some issues, that I had no knowledge of. I have just been informed that I will not be allowed into the park for year, due to participating in fraudulent usage of admission. I do not think that this fair, since I had no business with this violation. I was the only person that used my pass, and I was not an accomplice to fraudulent usage. Waiting for a friend to come through is not a violation. If I had known about the situation at hand, I would understand, but I did not. I find this way to handle a situation between a singular pass holder is not ok, I have not violated any codes. Along with me being falsely ejected, a friend of mine who was waiting along side me who is white, had not been charged with a violation, but it seems as though only the people who were black are being charged with a violation. This is a careless mistake at to determine affiliation; determining charges based off of racial ethnicity.

  Business Response

  Date: 11/16/2022

  Kings Island monitors passholder usage and follows
  consistent protocols when individuals do not adhere to our Code of Conduct and
  Passholder Terms. A Gold Pass is the property of Cedar Fair L.P.  and is
  non-transferable, non-refundable, non-exchangeable, and not valid for cash. A
  Gold Pass may also be revoked without refund, and the Passholder removed from
  the park for any misuse, failure to abide by applicable terms and conditions or
  conduct detrimental to the park, including theft of property or services,
  violation of Federal, State, and Local laws, assisting any person to obtain
  unauthorized entry, violation of park rules, safety procedures, vandalism,
  disorderly conduct, intoxication, and possession of intoxicating liquors
  (except as properly purchased within the park with valid identification and
  used responsibly), drugs or weapons. Guest can visit our website for our full
  season pass terms - https://www.visitkingsisland.com/legal/season-pass-terms.
   

  A park representative has reached out to discuss your concerns and will be able to answer any questions you may have.

  Respectfully,

  Kings Island

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issues took place last night October 21, 2022 at around 11:20pm. I am reaching out today because last night at Kings Island I was mistreated, disrespected, and embarrassed at the park last night. I was stereotyped and out of the park for reason. The security there stated they did not have to have an reason to remove us from the park and before I knew it we were surround by almost every security at the park for I literally don’t know why. But I am very hurt and honestly if it wasn’t for REAL officers coming and defusing the issue me n my fiancé may have gotten hurt. And more than anything, I’ve reached out to the park customer care this morning at 9 am today 10/22/22 and was ACTUALLY told that there was no one above to speak to to complain. That I had to continue the member I JUST got with them no matter what happened. They told me nothing would be done and I can do what I need to do. There are simply too many younger children n control of serious situations at the park and not no adults to speak with literally NO WHERE around the park. I am very very upset and I am reaching out emailing any and every email I can find on the park and calling every number I could find to seek assistance. The MOST OF ALL. I NEVER EVEN RECEIVED A SIMPLY APOLOGY. Very very very racist establishment who pick out certain person and decides to remove people physically for no explanation at all. This very much unacceptable and I would very much appreciate if someone Above, an ADULT reach out to me regarding this situation. I am also reaching out to **** ***** ****** ********** due the major problem I experienced last night and treated and most of all had no help to turn to. The park is full on young white children who basically told me they didn’t have to have a reason or anything to hand pick us and put us out. ON THE VERY FIRST NIGHT WE GOT TO COME OUT WITH NO CHILDREN AND ENJOY THE PARK. THIS WAS MY FIANCÉ VERY FIRST TIME AT ANY AMUSEMENT PARK AND THW ENTIRE EXPERIENCE WAS HORRIBLE

  Business Response

  Date: 10/23/2022

  Kings Island expects that all guests follow the park’s code of
  conduct, which can be found at: https://www.visitkingsisland.com/code-of-conduct. Anyone the
  security team determines has violated the code of conduct is subject to
  ejection without a refund. Individuals who are issued an ejection are notified
  of such and provided with contact information for the Security office.

  Respectfully,
  Kings Island

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact the business regarding tickets I purchased in june. they do not answer the phone. I am unable to go to the park due to a leg injury. I would like a refund or a pass for next year.

  Business Response

  Date: 10/14/2022

  I have forwarded your information to the Kings Island Guest Service Team so they can contact you about your request.  I am sorry you were unable to reach us; using the attached link from our website ******************************************* you will find our direct Call Center line as well as a contact me link to send in an an email if you do not hear from them in the next 24 hours.  Representatives are available Mon-Sun 10am-4pm (closed on Wednesdays during weekend operation).  

  Respectfully,

  Kings Island

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:

   

  Hello, I will reach out again to the business with the number provided. If I do not hear anything, i will refile the complaint.

  
  

  Customer Answer

  Date: 10/25/2022

  Hello,
  
  I am requesting you reopen the complaint I filed against the business. I was told a representative would reach out to me to adress the issue I had. I also called them back with the number they provided and left a message. They have not responded.
  
  Sincerely, 
  ********* ** ******
  **** Graduate Student
  ###-###-####

  Business Response

  Date: 10/25/2022

  Kings Island has tried reaching you via the phone number listed on your original email and the number is stated as disconnected. 

  I am sorry you were unable to reach us; using the attached link from our website https://www.visitkingsisland.com/contact-us you will find our direct Call Center line (###-###-####) as well as a contact me link to send in an email directly to the park. Representatives are available Mon-Sun 10am-4pm (closed on Wednesdays during weekend operation).  I am sorry there is not a voice mail at this number for you to leave a voice mail as you mentioned; I am afraid you may have used an incorrect number when contacting the park.

  We would be happy to discuss your question/concern; please contact the park directly to do so.

  
  Respectfully,
  Kings Island

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Daughter’s friend tried to use my pass without my knowledge to gain entry to Kings Island. They have access to the app so my teenage daughter can access hers that way. My pass was revoked for an entire year and now my whole family has to suffer. I have a 10 year old son whom I take all the time. Our whole family goes together for Halloween and Christmas and now I can’t participate. I was told if I tried to buy a ticket for those events I would be trespassing and subject to arrest. My daughter and her friend were still allowed to entry the park after her friend purchased a pass of her own. Why were they allowed in?!? The committed the offense! I think my daughters pass should be revoked for her poor decision, not mine. All of this happened without my knowledge after I just got out of the hospital from being diagnosed with colon disease. When I tried to rectify the problem kings island pretty much told me I’m s**t out of luck. I work in the legal field and would hate to take this to that level, but I am prepared to do so. I spent a great deal of money for a single mom to be able to provide this fun activity for them and now it’s all a waste.

  Business Response

  Date: 10/14/2022

  It does look our Guest Service Team was in contact and was able to resolve your concerns.  If you have any further questions please feel free to reach out to our Call Center/Guest Service Team with any follow-up questions.

  Respectfully,
  

  Kings Island

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought season passes for my kids and I to go to kings island. I have a kid with autism and adhd and asthma. The security manager and customer service manager refused my billfold zipper purse with phone and wallet and medical items into the haunt fest yesterday. I explained to them my purse was not over the measurements and my son needs his medicine. I had no pockets on my clothes to carry these items. Both managers were extremely rude and said not their problem. They said park rules are park rules. I cried and took the needed items back to the car. I wanted to leave but my son begged me to let him go to the haunted houses. I went but was worried the whole time. I was only allowed my smaller change purse with cards. I get into the park and notice tons of people with large purses and backpacks. I complained again to both managers and said this is unfair. I was told that since I arrived at 6:15 pm then I can’t take my purse in but if I got there before 6 then it was allowed. This is crazy. Treat every kid the same. No kid should ever do without meds cause mom has no pocket or purse to carry it. Why would daytime before 6 be allowed to stay in park and not people who work that come after 6. Treat all kids with disabilities the same. This is discrimination. Why didn’t they tell people already there to take their large backpacks to their cars after 6 pm. All paid the same and should be treated the same. I seen people carrying bags and not for medical just because they arrived before 6 pm. Who makes these unfair rules. They need changed. Babies could take in milk but my son couldn’t his inhaler. Luckily he only got some shortness of breath and we took frequent breaks. This is sad and makes me sick on discrimination of kings island. I only could take him twice and treated bad. I want a partial refund on season tickets

  Business Response

  Date: 10/20/2022

  Dear *** ********,

  We apologize that your day was not as enjoyable based on the circumstances that you have described. We always appreciate guest feedback regarding our policies and programs in place.  Medically necessary items brought in after 6 pm that do not fit in a bag of the specified size will be considered for exceptions.  I have asked the Security Team to contact you directly to discuss your concern.

  Respectfully,
  Kings Island

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  I talked to security manager brad who said they made a mistake and he will educate his staff again. Not only was the other managers rude but got away treating customers this way. No punishment for bad behavior. This is unacceptable since nobody called from corporate and no change to guarantee this not happening again. Brad said he can’t change policy and only corporate can do it. I ask for corporate to call me and still no call. This is happening to tons of people and no exceptions like they say. Like I said before the rules need to apply to all and not just after 6 pm people and before 6 pm are not affected. Make the before 6 pm take purses to the car once 6 pm comes if not medical and safety like they say. Make exceptions for medical bags all the time. Should never make this mistake with this issue. My son could have had an asthma attack or allergic reaction. No meds were allowed into park in a bag. I had time carry in my hand. They even tried to argued this and say not allowed. I then put in my husbands pant pocket 
  
  
  Regards,
  
  
  
  **** ********