Complaints

This profile includes complaints for Kings Island's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kings Island

  6300 Kings Island Drive Kings Island, OH 45034

• 

  Kings Island

  PO Box 901 Kings Mills, OH 45034-0901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ride conductor told me I was rude and could not ride after waiting over an hour for my favorite ride.
  Another guest was being rude to me and I responded. The other guest was allowed to ride.
  She told me I would have to walk through the ride.
  She continued to hold up the ride because she was determined to not let me ride.
  I asked for a supervisor.
  She sent security instead.
  I got off the ride to talk to security.
  They told me I was not allowed to ride the Bat for the day or I would be extracted from the park if I did not leave the area.
  As I walked away A** walked out with a s*** eating grin that they wouldn’t allow me to ride.
  King’s Island allows power tripping teenagers to use their opinions to ruin customers’ time and refers to ‘policies’ that ar run place to allow them to extract guests with no good reason.

  Business Response

  Date: 09/02/2025

  During your visit a Rides Manager and a member of our Security Team did speak to you about your experience at the Bat.  If you have any follow-up questions about your day, please contact the park directly.

  Respectfully,

  Kings Island

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locker system repeatedly failed causing 2-3 hours of delays. I had purchased the fast pass, so this was a considerable drain on the day.
  
  Worse, customer support was disgusting in their handling. Tried repeatedly to shift blame to me. Refused to open the locker. Took ages to arrive to help. Outrageous arrogance and disrespect.
  
  Even called the police and had me escorted out because I got angry and told them very firmly I wanted compensation.
  
  I want a refund of $25 for the locker and $100 for the FastPass. This is more than reasonable.

  Business Response

  Date: 08/29/2025

  Kings Island is committed to Protecting the Fun by providing a safe, comfortable and enjoyable experience for all guests and associates. To help us fulfill our commitment, we ask that guests honor this Code of Conduct.  During your visit Security did speak to you and made the decision to escort you out of the park for breaking our Code of Conduct. 

  I have included our Policy that states breaking the Code of Conduct may result in removal from the park without a refund.  

  ****************

  Regards,

  Kings Island

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Tickets for a 1 day pass were purchased for 8/22/2025 and we showed up to the gate at 10 am, and we are told the park is closed until 5 pm. I called kings island to get a refund and spoke to 2 people that took my information and then I received a voicemail a few hours later.
  
  I call again and speak to another person and left my information and was told I would receive a Call back.
  
  About 5 hours later I received a call from Kayden that was not helpful and I had to repeatedly ask to speak to someone else and I would hear back in 48-72 hours.
  
  I was also told that the tickets could be used until November 1 2025. I was told that the hours on your website on the top of the page were correct and that under the terms of purchase that we are not able to get a refund and that everyone else that made the same mistake would not receive a refund and that the company has a no refund policy. At 5:40 I received a call from Caleb stating that he would not give a refund. It is the fault of the customer when purchasing tickets if the hours are posted incorrectly on a website. Tickets can be transferred or used on a different date and that there are >70 days left in the season and there may be an increase in price for a different date. He repetitively increased the volume of his voice and used an irritated tone throughout the conversation that lasted 13 minutes. He congratulated me on making it to the top of the escalation, not sure why that statement was included and is extremely rude to say. And he said that there was no one else I could speak to and that he does not have a superior that could further assist me in this dispute any further communication would be sent to him and nothing further would be done. Ultimately this interaction has not been pleasant and I am dissatisfied with the customer service.

  Business Response

  Date: 08/23/2025

  Kings Island hours of operation were posted correctly on our website and app for our operating hours on 8/22/25.  Any other online reference such as ****** is not managed by Kings Island and can not be used as an accurate reference for our hours of operation.  The Kings Island leadership team previously reviewed this information with you and advised you of our no refund policy.

  ****************

  Respectfully,

  Kings island

  Customer Answer

  Date: 09/02/2025

  Good morning, My issue with Kings island did not resolve. No refund was offered. Only option given was to use the pass bought on 3 days left in the regular season. No opportunity to roll over the payment to next year. The issue is not resolved.

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially renewed my family's FIVE season Gold passes in August 2024 for the 2025 season, Kings Island clearly stated that admission to the Haunt and mazes was included. This was, and has been, an advertised benefit. I understand Kings Island is under new ownership and prices change, but that needs to be advertised to season pass holders for 2026 and the previously paid 2025 benefits need to be honored. Changing our benefit right before the start of Haunt is misleading and false advertisement. Had I known I was going to be charged an additional fee to attend Haunt, I would have purchased the Silver pass and chosen not to attend Haunt or Winter Fest.

  Business Response

  Date: 08/22/2025

  Our event programming is subject to change without notice and Season Passes are non-refundable. For Halloween Haunt this programming change allows us to better manage guest flow and enhance the maze experience. If a Haunted Attractions Pass is not purchased, you will still have access to:
  · More than 25 rides and coasters operating at night
  · All scare zones across the park
  · Live Halloween shows

  Information regarding our Ticket Terms & Conditions can be found online at: ****************.

  Guest Services | Kings Island

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased passes 24/25 and they advertise haunt mazes included. Then I also renewed passes 25/26 and they was listed as included online. For a week while passes was released as major sale they do every year. A week later they released haunt maze passes and took away the gold and above option for free mazes. And now double charging for an item that was suppose to be included. They are cheating people. The intentionally misleading of the sales ad telling it was included the the switched the rules and added it as an upcharge. They think it's ok to lie to steal money from people.

  Business Response

  Date: 08/16/2025

  Our event programming is subject to change without notice and Season Passes are non-refundable. For Halloween Haunt this programming change allows us to better manage guest flow and enhance the maze experience. If a Haunted Attractions Pass is not purchased, you will still have access to:
  · More than 25 rides and coasters operating at night
  · All scare zones across the park
  · Live Halloween shows

  Information regarding our Ticket Terms & Conditions can be found online at: ***************************************************.
  Guest Services | Kings Island
  

  
  

  Customer Answer

  Date: 08/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  It is not a change in program. They didn't cancel they are now charging more. After sold passes with it included it is fraud. How you going to sell something to someone then tell them that have to pay more to get what they bought in the first place. I have asked them for arbitration and they refused to respond.
  
  
  
  
  Regards,
  
  
  
  ****** ***
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31st I contacted Kings Island by phone and ******** messenger. Before I purchased passes I wanted verification it would include the haunted houses because that is the main reason we purchase these. I was told by phone and in writing that it would. Kings island has done a bait and switch by now making it a paid event to go into the haunted houses. I was told the new one would be cost extra by phone but told the others are still free as they had been.

  Business Response

  Date: 08/12/2025

  Our event programming is subject to change without notice. For Halloween Haunt this programming change allows us to better manage guest flow and enhance the maze experience. If a Haunted Attractions Pass is not purchased, you will still have access to:
  · More than 25 rides and coasters operating at night
  · All scare zones across the park
  · Live Halloween shows

  Information regarding our Ticket Terms & Conditions can be found online at: ****************.

  Guest Services | Kings Island

  
  

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bad experience in the park park employees are not helpful food at chicken shack was cold didn't get any where with guest services asked for a refund on pass they refused.

  Business Response

  Date: 08/03/2025

  We are sorry to hear you had concerns when visiting Kings Island, Guest Services is available to assist with individual concerns and address them at your time of visit.  

  As confirmed with the Guest Services Team, Admission tickets, Season Passes, and add-ons are non-refundable, are unable to be cancelled, and are non-exchangeable for any reason after the order transaction is complete at the Front Gate, online through our website and retail outlets.  Information regarding our Ticket Terms & Conditions can be found online at: ****************.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They refused to give a give a refund on my pass after having a bad experience at the park i don't plan on going back to kings island ever again because of the lack of unfriendly rude employees at the park
  
  
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th, 2025, I went to kings island to there water park. when walking in i realized i had forgot one of my waterproof pouches at home but saw that i could purchase one from one of there shops inside. i purchased one for 37 dollars and some change. we then put our phones in the case that very clearly stated on the packaging 100% waterproof and 100% submersible, and got in the pool. We were in the pool for no more then 15 minutes and were instructed to get out due to the weather getting bad. upon leaving is when we noticed there was about 4 inches of water in the bottom of the case. upon further inspection and comparing it to the other case that we have (that we bought outside of the kings island) we noticed that the way it closes is completely different. therefore i would assume that is why it didn't seal properly. because of this i now have 2 phones that wont even turn on and i am out of money that i really don't have because i have no choice but to replace these phones. when i brought this issue up to a supervisor, the supervisor replied with "i was afraid you were going to say that, we have had multiple complaints on them" but they still are selling these cases knowing that they are ruining peoples phones.

  Business Response

  Date: 07/22/2025

  We have shared your information with our Retail Team, a team member will contact you in the next 48-72 hour to discuss your concerns.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE) 

  They have not resolved anything they just simply said someone would be in contact with them. 
  
  
  
  
  Regards,
  
  
  
  ****** *****
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a cash card and put the only money i brought to spend and they were too take 50.00 off!!!! for a cabana 2 different people was paying and they took all my money which was 105.00 and once again that's all I had and then my friend said they will just pay for all of it. And they told me that they would refund me my money and I proceeded to go all day without getting my money back and i went on june twenty third and it's now the twenty seventh and I still don't have my money.I deserve my money back and free tickets

  Business Response

  Date: 07/01/2025

  We have forwarded your concern to our Guest Services Team at Kings Island to contact you to find out additional information to assist you further.  They should be reaching out in the next 24-48 hours.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited Kings Island on June 7, 2025, with a group of 8 adults from the ***********. We traveled over an hour to the park and paid full price for tickets and parking. Upon arrival, we were immediately overwhelmed by a severe cicada infestation. The situation was so extreme that we could not enjoy the park safely or hygienically.
  
  After only one slide in the water park — which was covered with insects — we left the park in disappointment. The infestation made it impossible to stay, let alone enjoy any of the attractions.
  
  Despite multiple polite emails, Kings Island has refused any form of refund or compensation, citing “acts of nature.” While we understand cicadas are natural, the level of infestation rendered the park nearly unusable, and no prior warning was given.
  
  We are requesting a refund or at least partial compensation as a goodwill gesture, since we received none of the enjoyment or service that was promised.

  Business Response

  Date: 06/10/2025

  Hello,

  I am sorry we are unable to refund your purchase, Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete through any transaction channel.  Cicadas are currently in emergence at Kings Island as part of their 17-year cycle, rides and experiences are still open for our guests during this time.

  Respectfully,

  Kings Island