Complaints

This profile includes complaints for Kings Island's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kings Island

  6300 Kings Island Drive Kings Island, OH 45034

• 

  Kings Island

  PO Box 901 Kings Mills, OH 45034-0901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th, 2025, I went to kings island to there water park. when walking in i realized i had forgot one of my waterproof pouches at home but saw that i could purchase one from one of there shops inside. i purchased one for 37 dollars and some change. we then put our phones in the case that very clearly stated on the packaging 100% waterproof and 100% submersible, and got in the pool. We were in the pool for no more then 15 minutes and were instructed to get out due to the weather getting bad. upon leaving is when we noticed there was about 4 inches of water in the bottom of the case. upon further inspection and comparing it to the other case that we have (that we bought outside of the kings island) we noticed that the way it closes is completely different. therefore i would assume that is why it didn't seal properly. because of this i now have 2 phones that wont even turn on and i am out of money that i really don't have because i have no choice but to replace these phones. when i brought this issue up to a supervisor, the supervisor replied with "i was afraid you were going to say that, we have had multiple complaints on them" but they still are selling these cases knowing that they are ruining peoples phones.

  Business Response

  Date: 07/22/2025

  We have shared your information with our Retail Team, a team member will contact you in the next 48-72 hour to discuss your concerns.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE) 

  They have not resolved anything they just simply said someone would be in contact with them. 
  
  
  
  
  Regards,
  
  
  
  ****** *****
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a cash card and put the only money i brought to spend and they were too take 50.00 off!!!! for a cabana 2 different people was paying and they took all my money which was 105.00 and once again that's all I had and then my friend said they will just pay for all of it. And they told me that they would refund me my money and I proceeded to go all day without getting my money back and i went on june twenty third and it's now the twenty seventh and I still don't have my money.I deserve my money back and free tickets

  Business Response

  Date: 07/01/2025

  We have forwarded your concern to our Guest Services Team at Kings Island to contact you to find out additional information to assist you further.  They should be reaching out in the next 24-48 hours.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited Kings Island on June 7, 2025, with a group of 8 adults from the ***********. We traveled over an hour to the park and paid full price for tickets and parking. Upon arrival, we were immediately overwhelmed by a severe cicada infestation. The situation was so extreme that we could not enjoy the park safely or hygienically.
  
  After only one slide in the water park — which was covered with insects — we left the park in disappointment. The infestation made it impossible to stay, let alone enjoy any of the attractions.
  
  Despite multiple polite emails, Kings Island has refused any form of refund or compensation, citing “acts of nature.” While we understand cicadas are natural, the level of infestation rendered the park nearly unusable, and no prior warning was given.
  
  We are requesting a refund or at least partial compensation as a goodwill gesture, since we received none of the enjoyment or service that was promised.

  Business Response

  Date: 06/10/2025

  Hello,

  I am sorry we are unable to refund your purchase, Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete through any transaction channel.  Cicadas are currently in emergence at Kings Island as part of their 17-year cycle, rides and experiences are still open for our guests during this time.

  Respectfully,

  Kings Island

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today after we have been in the park for only an hour. My daughter was sitting in her stroller and the ALL SEASON CUP slipped out of her hand and broke. We were at Acrion Zone Drink fill when it happened. I asked the employee what I needed to do and he told me to go to Ice Scream Zone and they will replace the cup. I proceed to go to the location after waiting 5 minutes in line I was then told that they would not be able to replace it and I would need to go to customer service. I then walked all the way to the front to wait for in line for customer service. The customer service representative then told me because my 3 year old daughter dropped the cup from less than a foot off the ground that it was our fault we had to pay for a new cup. We only had the originals cup for 1 other day this year. The employee even mentioned that these cups arent as good quality as the years passed. After no help from the employee I paid for a new cup. But didnt give me one. The employee was also withholding my receipt for me to get the cup. I had to go to another stand and get the cup. This was completely unacceptable and unprofessional on all three employees I interacted with. Now instead of having a fun family day, Im in the park upset. This was not handled properly. I believe I shouldnt have had to pay for a new cup and I the amount of time and frustration was uncalled for. Also getting the new cup the design is back to the old design. This just shows that the new design was so faulty that they had to go back to the old design. This was suppose to last ALL SEASON. I want my money back.

  Business Response

  Date: 05/28/2025

  Our team did reach out on May 27th to discuss your concerns further; a team member did leave a number that we can be reached at.

  Respectfully,

  Kings island

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have tried calling them back twice and the phone lines are so busy I can't get through. 

  
  

  Regards,
  
  
  
  **** ******
  
  

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  while exiting the delirium ride at about 9:20pm on 10-12-24 a security guard named micheal approached me and my wife of sexually assaulting teenage girls while in line. he then did not even listen to my side of the story and then when i asked him more questions about the report he walked away without even acknowledging this very serious and FALSE accusation with a response. after this interaction i attempted to talk to a security supervisor to which nothing was done and no information was taken from my side again after that i went to guest services to talk to the head of security for the night who’s name was rapien he was also very dismissive of the interaction and did not seem to care at all about the things that had just happened to my family he took our information but realistically did not seem like anything would be done about the situation whatsoever which is very disheartening considering i have been coming to this park several times a year for 15 years but will NEVER be back here or any cedar fair parks again.

  Business Response

  Date: 10/13/2024

  
  We apologize for your experience during your visit. Your request to be contacted by the park has been forwarded to our Security Team. 

  Respectfully,

  Kings Island

• Initial Complaint

  Date:09/01/2024

  Type:Facilities Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment regarding an issue we encountered during our recent visit to Kings Island. On [specific date], my family and I planned a trip to your park based on the operating hours listed on Google. Unfortunately, the hours on Google were incorrect, leading us to arrive when the park was closed. This discrepancy significantly impacted our plans and ruined what was meant to be a special day for our family. We had arranged our visit around the information provided online, and the incorrect hours led to an avoidable and frustrating experience. I kindly request some form of recompense for the inconvenience caused. Whether through complimentary tickets, a refund, or another form of compensation, it would be greatly appreciated and would help restore our confidence in visiting Kings Island in the future. Thank you for your attention to this matter. I look forward to your response.

  Business Response

  Date: 09/02/2024

  We are sorry to hear that you made plans based on the information provided by Google. Google utilizes a variety of systems to provide information to the marketplace such as AI. Sadly, Google cannot always be trusted. Please visit our website **************** for our park operating hours and calendar. Our hours and calendar have been posted and live since early February and the only changes made by the park have been the addition of days.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 09/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  There was no attempt of resolution nor any ownership for lack of communication with google business by kinds island which most people use to determine business hours of operations. 
  Regards,
  
  
  
  ******** ******
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Free Refills for the 2024 season on April 27, 2024 at ** **** pizza by the main entrance. The female employee scanned my membership and then I purchased it. Yesterday we decided to go to Kings Island and didnt realize we forgot our cup until we weew halfway there. We live over an hour away. We told the employee at a restaurant in the water park area. He said its okay, hell scan my pass and itll come up and he can give me a disposable cup. Well it didnt come up and showed I never purchased one. Guess relations was no help. So I was forced to purchase a day all you can drink. Im upset with this and would like a refund. To prove I have a 2024 Free Refill, the number is ********. I want a refund for the daily one I purchased. I contacted Kings Island and they sent me an automotive response that had nothing to do with my issue.

  Business Response

  Date: 08/23/2024

  We apologize for any confusion that may have occured at the Food and Beverage location.  A team member will be contacting you in the next 48 hours to discuss your concern and answer any questions you may have.

  As stated on the Kings Island FAQ's page:

  If I forget my All Season Souvenir Bottle, can I use my Season Pass card to get beverages for the day?
  The All Season Souvenir Bottle and Season Pass Drink Plan are two separate programs. You will not be able to use your Season Pass card if you forget your bottle. 

  Respectfully,
  

  Kings Island

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Gold Season Pass to Kings Island in 2023. Because I bought it early I got complimentary visits during Halloween and Winterfest. I visited the park 3 times in 2023 during Halloween and Winterfest which were complimentary. In 2024 before the parked open I got cancer specifically Leukemia. I spent the whole month of May in the hospital getting diagnosed and treated. My documentation I'm sending you is a copy of the notes the doctor made regarding the fact I have AML a type of Leukemia. I've been in the hospital every month getting treatments. My doctor has told me under NO circumstances I should be exposed to crowds or lots of people. Therefore I can not attend Kings Island (KI) this year, 2024, which I bought the KI pass for. I have not attended KI at all this year. However KI refuses to exchange my pass for next season or give me a refund. All because I took advantage of their complimentary visits in 2023 for a total of 3 times. They, themselves, say that these visits are complimentary but they still will not either give me a refund or exchange for next season. They didn't even ask for proof that I have cancer. They just said no.

  Business Response

  Date: 08/19/2024

  We are sorry to hear about your diagnosis and wish you the best, and have asked that one of our Guest Services Team members contact you to discuss your season pass.

  Respectfully,

  Kings Island

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My God Daughter, ***** *****, who is a 15 yr old African-American female presented to Kings Island Amusement Park on Saturday July 20, 2024 accompanied by her mother ***** ***** and nine other guests(1adult/2 children/6 young adults age 16 yrs). Her mother purchased ***** a $39.99 admission ticket plus the Premium All Day Dining pass at $49.08. During her visit at the park, ***** was approached by security after 2pm and after a discussion about “abuse of band” without her parent being present was handed a citation and escorted from the park. After talking to King’s Island Security manager via phone today, he informed me that ***** was ejected from the park due to theft of food totaling over $100 but provided no evidence of such theft or any further details of the situation and referred me to King’s Island website to review their Code of Conduct policy. After reviewing the Code of Conduct policy, it appears that King’s Island Security was in violation of their own policy regarding a “15 yr old or younger being accompanied by an adult at least 21 yrs of age after 2pm on a Saturday” and security should have waited for her parent to arrive before escorting her out of the park which posed severe safety risks of a minor. Also, ***** had an premium all day food pass so why was she accused of theft. The Premium All Day Food pass does not list terms regarding sharing of the pass at time of purchase therefore I do not understand the violation that was presented to her. Per the facts, this appears to be a misunderstanding of the premium all day food pass policy and should not have escalated to ***** being ejected from the park. My interest in this situation is that I funded my God Daugher’s admission and meal tickets for her visit on the day of this incident and try to get this matter resolved today via phone with the King’s Island Security Manager with no success.

  Business Response

  Date: 07/24/2024

  Dear **** *****

  The Security Manager has been in contact about the revoked pass and park policies and procedures.  This is the only team member who can review or discuss your case further.  We are unable to offer a refund for these items.

  Respectfully,

  Kings Island

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** ****
  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Kings Island rules, thong bathing suits are not permitted to be worn in the park. However, it seems that nobody is enforcing this rule. I have already contacted customer service and spoken with the supervisor Who assured me that the issue would be addressed. I have visited the park several times since then and continue to see butt cheeks hanging out with thong bathing suits on. There is not enough security in soak city to address the issue. There really needs to be a team of security that is specifically on bathing suit patrol. It seems that this is the only way this issue is ever going to get resolved. I bring my children here. This is a family park and they should not have to witness this disgusting view Especially when it is stated in the rules that it’s not allowed. When coming to soak city, I am under the impression that my children will not be exposed to nudity however, they are every single time because Kings Island is not upholding their rules. I don’t understand why these guests aren’t thrown out of the park for not following the rules. Something needs to be done immediately about this issue. It has been going on for way too long and nobody does a thing about it. I noticed it last year, but never said anything and it’s continuing to happen this year and I’ve had enough of it.

  Business Response

  Date: 07/05/2024

  Dear *******

  We will have a member of our leadership team contact you to discuss your concern.

  Respectfully,

  Kings Island