Reviews

Review Details

• Review fromRuth R

  Date: 09/04/2024

  1 star
  I have had a very unfortunate experience with Fleet Response after submitting a claim related to Take5 oil change location. I was assigned a claim agent on 8/9/24 - the team was initially very responsive and coordinated the towing of my vehicle to the dealer's service center. They denied the claim on 8/19/24 unless I could provide additional documentation. I provided additional documentation from the service center on 8/20/24. It is now 9/4/24 and I have been calling and emailing almost daily to check on the status of the claim after additional documentation was provided. They have been completely unresponsive.

• Review fromFrank B

  Date: 07/12/2024

  1 star
  ABSOLUTELY POOR SERVICE!!! My claim was approved and the company still has not sent payment. I have talked to several individuals that have told me the check has been sent out. This ordeal has been going on for almost 5 months. Im so tired of being lied to. I will be cancelling my personal take 5 account. My business ********************** of 35 fleet of cars will NEVER drive through any of theses car washes. Ill get an account with another business. You want to keep the money you owe me fine!!! I will be filling a civil lawsuit soon.

  Fleet Response

  Date: 07/22/2024

  ************** - your check was originally mailed out 4/26. We are now verifying the info needed to resend payment.Thank you.

• Review fromDyron L

  Date: 06/24/2024

  1 star
  Fleet Response has been completely disrespectful and so many people have lied to me about my claim. The shop in the network of shops your company trust determines liability was Take5 and has provided you with their diagnostic information and fee for service required You won't speak to me or shop.**** be taking them to civil court and it's even better shop has lawyers and contract with this company.

• Review fromCynthia F

  Date: 06/04/2024

  1 star
  Fleet Response has been very unprofessional and non-responsive to me as first time customer leaving me with no answers to my auto repair issue. I am filing a civil suit against them.

  Fleet Response

  Date: 06/11/2024

  We received the video submitted by ***************************** and uploaded to the claim. We are currently awaiting our client response to move forward with the liability determination. Once our client response is received, we will finish liability and reach out to ******* as soon as possible.

• Review fromTim F

  Date: 05/11/2024

  1 star
  Fleet Response provides very poor service. They underpaid my actual repair cost by 40%. They have totally ignored my emails and phone calls requesting a review of my documented auto repair cost. They simply do not care about their clients. Be prepared to be disappointed if they handle any insurance claim for you.

  Fleet Response

  Date: 05/13/2024

  ******************,I apologize for the poor service you believed you received from Fleet Response. I reviewed details of your claim. Claim was opened in our system on Friday 4/5/24, and initial contact was made with you on Monday 4/8/24. The quote you submitted was processed for payment within 6 days of receipt. On 4/29/24, you submitted a 2nd quote, and the 2nd payment was also processed within 6 days of receipt. If you need additional assistance, please reach out to me directly via email. Thank you.

• Review fromRa R

  Date: 03/19/2024

  1 star
  This insurance company is a scam. I had the same experience as the other negative reviews. My toddler and I got stuck in a Take Oil 5 car wash. It was very scary. I suffered damage to my car. The only peace I had is that insurance would contact me and take care of it. None of that happened. I got the run around for several months before I officially got passed to another insurance company. It’s scary to think that a typical errand you would run with your child, is in fact not insured if the business is not functioning properly. This insurance company should not be allowed to be in business.

• Review fromMichael h

  Date: 03/17/2024

  5 stars
  great company to deal with helpful go Above and beyond

• Review fromNatasha K

  Date: 11/03/2023

  1 star
  The 3rd party claims fleet response for Take 5 oil change is HORRIBLE. No one was returning calls or emails! They denied the claim and didnt provide any next steps. It took me almost 3 weeks to finally get in contact with them after calling daily for them to tell me I was responsible for getting my vehicle towed back home. The man basically said its their word against mine. To me they only look at the car to appease you. They know people dont have the time or finances to try and fight them. All they have done is LIED LIED AND LIED. Ive had my car 10 years with NO issues and they change the oil, take out my original plug that Ive had for YEARS, all the oil come out and now I dont have a car. I absolutely hate and despise this company for causing an upset in my life and not being held accountable for it!!!!!!!!!!!! DO NOT USE THEIR SERVICES!!!!!

  Fleet Response

  Date: 11/14/2023

  We received a claim from Take 5 Oil on the customers 2010 ****** Camry. A full investigation was completed and there was no negligence found on Take 5 Oil. The vehicle came into the service bay with the following Pre-existing issues - 1. A coolant leak, 2. Loose (free spinning) oil plug which was leaking. The engine overheated and the head gasket blew which is a direct result of the pre-existing issues. The claim was denied based on these findings. The customer is understandably upset about the denial and submitted this BBB complaint. The decision to deny this claim was not flippantly reached and we are confident we conducted a thorough investigation in line with the good faith claims settlement practices outlined by the ********** of **********

• Review fromGeorge M

  Date: 07/12/2023

  1 star
  This is a fraudulent 3rd party insurer to discount tires among other clients. I don’t know how they are incentivized, maybe they are paid premiums to handle claims.? They are definitely looking at the bottom line and making sure that they are in the black between premium collection and claim payouts which influences their approval or denial of claims. I took my car to discount tire to have all four tires replaced and they damaged all of my rims. This is the first time I changed tires on my car. It only has 30,000 miles on it. This is not damage done from a previous tire change .All the damage was done at the edge of the rim where it meets the tire, were they pried the old tires off and put the new tires on. None of the damage was done to the side of the rim which would be the result of scraping against the curb.. Lol, I provided a video and pictures because I had taken my car to discount tire a few years bac and change all four tires and they damaged all my wheels and had to replace them and made sure I had proof of before and after. They offered me a concession payment of 150 bucks so that they can keep their claim payout low with a $150 payout instead of possibly paying out $ 1000- $1500 for a clam for example or whatever. Someone needs to investigate this company.!!

• Review fromSteve M

  Date: 06/27/2023

  1 star
  I needed my window regulator fixed on my Impala, and Discount Tire sent me to Fleet Response, who did absolutely nothing for me. They sent me to a place that wanted to charge me for taking the door panel off and putting it back on. When I opted for a new place in my area to take my car. Nothing but crickets. I bought the part off Amazon and will have it fixed privately. Fleet Response is a total insurance scam. Now I have to let Discount Tire know that their insurance company avoided me and my claim. *****!