Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting this house from Dix Road Property since March of 2025. Since April of 2025, we have had a raccoon problem. They have been made very aware of it because of countless maintenance requests we have submitted. They have failed to properly take care of the problem. They come out, set traps, and then don't come patch up holes so the racoons come back. They put dehydrator in the attic, saying that it'll make them leave so they can come patch up holes. Four months in, we are still dealing with the racoons. There's pee leaking through the ceiling in the sunroom, they have brokem the attic latch. They are aware of all these issues, but fail to come out and fix it. It's not a liveable environment for a family with a newborn baby. They are zero help. I would consider this an emergency, but their emergency phone line is the same as their regular line. They are also aware that our deck out back is caving in, and will not fix it.

  Business Response

  Date: 08/11/2025

  We understand the frustration with both the deck and the raccoon issues. We have been out and attempted to trap racoons and baited them. Racoons are very aggressive and persistent and make their way back into a property.  We have followed up with the Maintenance department regarding all open work orders.  There are work orders assigned for the deck repairs and the raccoon issues including the attic entrance that was damaged/broken by the raccoons causing smells and other issues.  The maintenance manager is following up with both the tenants and the contractors assigned to these work orders.  This matter is important to us and we are making resolving the issue a priority.

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  We would like immediate action, not just trying to get ahold of vendors to come out here. They know where the holes are that need to be patched, its lack of effort to get someone out here. We don't have anymore patience with this situation. We have a newborn baby, and its not very safe to have raccoons using the bathroom above where she rests her head to sleep at night. I understand that you guys have tried to trap them, but upon failure someone should have been out ASAP to patch up holes to avoid them coming back. Every time I have spoken to you guys on the phone, its always you'll try to get ahold of vendors. Enough is enough, send someone out to fix this issue. 
  
  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 08/20/2025

  We have photos showing three raccoons caught and several areas on the roof and soffit patched.  We are having trouble attaching them to this communication.  The three raccoons were caught and trapped on August 14th, and the holes in the roof/soffit were sealed up completely on August 15th. We believe we have resolved the issues. Again, we apologize for the time that it took to complete this, and we understand the frustration.  Thank you.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the unprofessional conduct and negligence shown by BB Rents and their legal department (****** ** **********). Despite the debt being fully satisfied and multiple documented requests over several months, and now years, they failed to properly file the required Satisfaction of Judgment with the ****** Municipal Court and ********** County Clerk—delaying the removal of a lien that directly impacted my business and personal affairs.
  
  Their collections supervisor acknowledged the issue and even admitted via email (dated May 13, 2021) that their attorney could not guarantee the court would accept documents sent by mail or fax. Instead of taking responsibility and ensuring proper filing themselves, they suggested I should handle walking the paperwork through the court—a duty that clearly rests with the judgment creditor or their legal counsel.
  
  I made repeated requests via email (April 12, May 10, May 12, and May 13, 2021), all of which were either ignored or passed off with excuses. Their failure to follow through has caused prolonged damage to my credit report and unnecessary administrative burdens in unrelated legal and financial proceedings.
  
  This kind of neglect reflects poorly on BB Rents’ professionalism and customer care, especially when it comes to fulfilling their legal obligations. If you are considering doing business with them, be aware that they may not follow through on critical post-judgment actions—even when the customer has fully satisfied their obligation.

  Business Response

  Date: 07/23/2025

  The Collections Manager has made contact with our former tenant this week advising that the Satisfaction has been sent to our new attorney for signature and as soon as it is received it will be sent to the court and a copy sent to the former tenant. The original attorney who handled this case no longer works for our company. We had no idea this was an issue and this is the first time our Collections Department is hearing from this tenant. Other communication must have gone directly to the attorney who either did not receive it, or did not share it with the department. The paperwork is in motion and the former tenant has the information to contact our current Collections Manager for any further questions. We apologize for the delay, as we were unaware of the issue.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 1st issue with this company is them telling me I am still liable for a property that I no longer have keys to. Property address in question is **** ********* *** ********** **** *****. I provided them a written 30 day notice to vacate the property with my move out date listed as May 18th. They accepted my move out notice and then informed me they would not pro rate my rent and that I was also going to be liable for the property until May 30th even though they accepted my move out date of May 18th and they keys to the property were returned to then the following day May 19th. They now are trying to keep $468.00 of my original deposit citing "overgrowth" on property. They sent me pictures showing said overgrowth that were definitely not taken upon keys being returned. . The amount of tree growth was not like that when I vacated the property as I was able to fully walk and weed eat around entire property. As well as all weeds were pulled from flower beds prior to move out. They are citing the plant growth from in between cracks in the concrete walk path beside the house. All of which was there prior to my move in. I have asked for time stamped dates on the photos I was sent showing overgrowth. Which I have Not received. Because any photos taken after May 19th are Not my responsibility as I had already vacated property on agreed upon date and there keys returned to them.

  Business Response

  Date: 06/18/2025

  On 4/18/25, we received an email from ******** stating that she was giving notice to vacate the property at **** ********* on 5/18/25. On 4/21/25, we emailed ******** back stating that we acknowledged her move out notice and informed her that she would still be liable for the entirety of May’s rent as we do not prorate move out rent. In this same email, we also informed ******** that she will need to reach back out to us and let us know when she has vacated the property via email, call, or text message. 
  
  We do not have any record of ******** notifying us that the property was vacant until 5/29/25, after we received her keys in the mail and we reached out to her asking if she had vacated the property. At that time ******** confirmed that she had vacated on 5/18/25. Once ******** confirmed, on 5/29/25, that the property was vacant, we sent an employee out to the property on 5/30/25 to perform a move out inspection for a rental turn over. In this inspection, the employee pointed out the abundant overgrowth behind the former tenants property. We performed a pre move out inspection back on 4/29/25 after receiving Jennifer's notice and the tech pointed out that there was excessive growth behind the house then too.  Tenants are required to return the property to the property manager in "as good or better condition." Attached are the photos of the property just prior to Jennifer's move in (8/3/23), the pre move-out inspection (4/30/25) photos, and photos showing the property when we received confirmation that the property was vacant (5/30/25). I have also attached a copy of our policy, that is included in the former tenants lease, stating that we do not prorate move out rent.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into bbrents property February of 2024 and moved out February of 2025. We just received our summary. When we log into the portal all move out charges are on the screen. The paint charge is listed as $564.36 with everything else added up including a water bill for $439.36 the total is $1809.12. Our deposit was $1375 so total amount due should be $434.12. Our problem when we go to shared documents and click on deposit disposition the paint charge is now $1500 which is completely different from what's posted on the portal. All I want is the paint charge corrected to what's posted on the portal which is $564.36 not $1500 and the balance due corrected to $434.12. It's not right to post one amount on the portal then charge a total different amount. BBrents needs to stand on business and admit someone made a mistake
  We will take this all the way to court if we need to we have screenshots and copies of everything!!

  Business Response

  Date: 04/01/2025

  According to our records, the former tenant was provided with an itemized bill for the total move-out costs amounting to $2,744.36 upon their departure. Subsequently, the former tenant's security deposit of $1,375 was added to this bill. When a former tenant's security deposit is allocated to a move-out ledger, it promptly addresses any outstanding rent, maintenance, or utility bills. Any remaining funds from the security deposit are then allocated towards the move-out costs. Initially, the former tenant's security deposit covered a leftover water bill of $439.36. After settling the water bill, the tenant had $935.64 remaining from their deposit. This remaining amount was then utilized to offset the $1,500 paint cost on the bill, resulting in a remaining paint bill of $564.36. The outstanding move-out fee after the deposit is still $1,369.36, encompassing the remaining paint costs and additional items listed on the move-out ledger (such as replacing door knobs, lawn care, repairs, etc.). 

  
  Our records indicate that our management team communicated these details to ****** on March 28, 2025. The itemized bill detailing the total move-out costs, along with the breakdown of the former tenant's security deposit and its allocation to the move-out bill, is attached. Additionally, several pictures from the time of move-out are included to illustrate the scratches, scuffs, spot painting, and water damage that were not reported to our maintenance team but were discovered on the property. Due to upload limitations, only a few examples of the most significant damages can be provided.
  

  
  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I reject this response because as stated there are 2 different paint charges. My only concern is the paint charges and there are 2 different ones. I know what the damages were and what wasn't done. My only concern is the trumped up paint charge that shows 2 different amounts. 
  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  Business Response

  Date: 04/10/2025

  Complaintant is not understanding the ledger. Her security deposit was posted on the account as a credit before ALL of the charges were added from the final walk through.  Tenant is just reading the information incorrectly. The tenant owes a total of $1,369.36.  We have dozens of photos showing the condition of the property as it was left by the complaintant. We are unable to attach those to this response. They are in the file in case of litigation. To reiterate, the paint charge is $1500 and is reflected in the move out disposition that is required by **** to be sent to the tenant after they vacate the property notifying them of charges due. 

• Initial Complaint

  Date:03/05/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the property manager Tabetha about 2-3 months ago in regard to some issues that I am having at apartment I live at. One of the issues including fixing the floor in my bedroom. She NEVER returns my phone calls or responds to my emails. This is not the first time I have had this issue

  Business Response

  Date: 03/10/2025

  Tabitha in the Property Management office has no record of being contacted directly by the tenant, however, we do have communication with the tenant through our maintenance office via text messaging. Notes in out system say that each time we have reached out to this tenant we have received voicemail and left messages. The last message was left on Friday, March 7, 2025 from Shannon in our maintenance department to advise the tenant that there is a maintenance work order in our system for someone to come and measure the flooring for replacement. The tenant should hear from someone this week (March 10-14) to schedule an appointment to evaluate floors and take measurements. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move out i give call i was because houses foundation busted i move out i paled my runt with money order only last month did not pay only one need yo help i called them i was moving out they or ling with i old one month rent old

  Business Response

  Date: 01/15/2025

  According to our records, this former tenant moved out of his own free will. He was not forced to leave.  His section 8 assistance was canceled because he didn’t give notice to terminate the lease or tenancy. Former tenant filed a small claims against us for several issues and the case was dismissed by a judge (docket information attached.) Tenant still owes back rent to landlord (disposition letter attached.)  Former tenant can contact our Collections Department to set up a payment schedule for monies owed. Collections Department - ###-###-#### Option # 3 - *********************** (documents added to this response.)
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2024, a tree from an adjacent property fell and went completely through the front of the house. This house is on a 12-month lease from the dix road property management. An immediate notice was sent to the property manager, and they stated that they could have a tech out 2 weeks later. As there was a hole in the house, I asked if this could be completed at an earlier date. They complied and scheduled a tech to patch the hole. The tech arrived on 10/4/2024 but was only able to patch the exterior hole. This left damage to the inside of the house including drywall, insulation, wood paneling, etc. Despite repeated requests since the initial patch, three technicians have been scheduled, all of which never arrived. The failure to fix my home not only compromises the integrity of the property but also the cost of my utilities and the cost of missing work to be present for the fix. It also raises genuine safety concerns such as asbestos and pests. Multiple timelines have been given but never executed. Managerial staff has not reached out to me despite repeated attempts. A formal notice was also given that this complaint would be made, and they still ignored my requests. I not only want the hole in my house fixed but I would also like a clear timeline that will be executed and compensation plans for my increased utilities and time lost at work.

  Business Response

  Date: 10/24/2024

   

  We reviewed all of the information regarding the storm damage to this tenant's house that occurred on 9/27/24. We did have a contractor at the property to repair the exterior damage, preventing any more interior damage and preventing pests from getting to the inside of the house. The exterior work was completed on 10/4/2024. An interior repair person was at the property on Friday, October 4, 2024 to begin the interior repair work. He was unable to complete the work that day and was scheduled to come back the following week. Unfortunately, there was a miscommunication on our end and the interior technician did not come back up to the house on Monday, October 7 as the tenant expected.  There were other maintenance issues at the property during this time and our tenant was told that a maintenance person would be out on October 9th. It was easy for the tenant to assume that this was to finish repairing the damaged wall, but apparently it was for a plumbing issue. This was our fault for not communicating well with the tenant.  The wall repair was mishandled and our communication with the tenant was inadequate. Internal training will be provided to prevent another occurrence like this.
  

  The tenant was contacted by our Property Manager who left a voicemail message and then was able to communicate with the tenant via text. This issue should have been referred to the Maintenance Manager and this was our fault for not getting the tenant in touch with the correct person to resolve the issue. 
  
  The exterior damage has been repaired and the interior repair is scheduled for completion on Friday, October 25, 2024. This appointment was made on October 23 at 1:14PM directly with this tenant via text messaging which the tenant confirmed. Our Maintenance Manager will be reaching out via telephone to speak with this tenant directly to discuss the issue and apologize for the communication breakdown.

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get through to the property manager for the past 2 days to find out what the pet policy is and no one has returned my calls. I want to find out what the policy is in regard to if I get a note from my doctor stating that I need an emotional support animal. The property manager is extremely hard to get ahold of, and it is hard to get through to anyone on the phone.

  Business Response

  Date: 09/10/2024

  Our records show that this complainant spoke to someone in our department on Tuesday, September 3, 2024 at 4:10 PM and advised him that we do not allow pets in our apartments.

• Initial Complaint

  Date:08/08/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th, my wife was going to the basement to use the restroom in our rented house. She quickly noticed the floor was wet. She went on down the stairs to inspect and found the toilet tank had cracked. She quickly turned off the water. She then put in a maintenance request as per lease requirements. The service man came out the following day. He was there around 30 minutes and replaced the tank. We then get a notification that we owe $94.58. We have explained several times that we did not break the tank. That if we broke the tank we understand we would be responsible for the cost to replace it and we could have done that ourselves. Older tanks can crack it is known as porcelain tension. We do not believe we should have to pay for this.

  Business Response

  Date: 08/14/2024

  After reviewing the maintenance work order and photos with the maintenance manager, we will be issuing a credit for the charges that were posted against the tenant's ledger. While the toilet tank was definitely cracked, we have no reason to believe the tenant would be untruthful about the issue. The credit request will be submitted to our accounting department and the tenant should see it reflected on their tenant ledger within a week or two.

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

  Charges are still on my monthly statement.

  Business Response

  Date: 08/22/2024

  As we noted in our reply on 8/14/2024, it takes one to two weeks for the credit to appear on the tenant's ledger. It has been 8 days since our response. The credit will be added to the tenant's ledger before the end of the month.

  Customer Answer

  Date: 08/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:07/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around July 1, 2024, I submitted an application to rent a property located at *** ******* ****** in *********** ****. Following the web instructions I submitted an electronic application and paid a $50 application fee for the property on ******* Street. After gathering all of my personal information, including Social Security card photo, drivers license photo pay stubs, proof of additional income and as well as I submitted a letter explaining my additional income, I was told that my application was not for ******* Street property—that they did not review applications for particular properties, but income levels. They approved me for an income level that is lower than any of the properties advertised. Had I known this was their practice I would have held off submitting an application. I feel this is a bait and switch technique They are enticing people with pictures of properties that are completely unavailable to them and then after collecting all your personal information plus the nonrefundable application fee you are given a ridiculously low approval letter (in my case $714 monthly when my net income is over $3500) I would like to request that that application fee be returned to me and that they not be able to do business in the city of ********** using these deceptive practices. They are taking advantage of hardworking honest people personal information at risk of being misused.

  Business Response

  Date: 07/05/2024

  The complainant/applicant paid an application fee of $30 via credit card (see attachment) on 6/28/2024 at the same time she completed the online application and uploaded an income statement reflecting guaranteed income and bonuses. The approved rental amount for this applicant was based on the paperwork that was provided to us (80 hours of work.) We are unable to use bonus amounts unless applicants can show that they consistently receive monthly bonuses, in which case we will average the amount of the bonuses over 90 days. (This is sensitive information, so we are not attaching the income verification.) Also, any other miscellaneous income, such as social security payments, alimony or child support, can only be considered with official documentation supplied showing expected amounts. Complainant did not contact us directly to discuss why she was only approved for the amount she was approved for, we would have explained the reasoning.
  
  The complainant/applicant applied for an apartment property at *** ******* Street/2nd Floor. Our properties are first come, first served and by the time we received all necessary paperwork from the complainant, another applicant had submitted all paperwork and was approved for the property. On our application, the complainant/applicant acknowledges that her application fee is non-refundable and that she is not being approved for a specific property but for an amount. Applicant acknowledged that "this property could be gone by the time I get my application approved." (See attachment.)
  
  This application will remain on file for one year, meaning the application fee for an apartment will not need to be paid again. After 3 months we do require updated employment income verification in order to qualify for rental amounts.  If the applicant wishes to be considered for a higher rental amount at this time, the additional necessary documentation can be sent to [email protected] for review or she may call our customer service line at ###-###-#### Option 1 to discuss.

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  I was not informed of the business practices, income requirements or that bonuses and alimony are not considered. I telephoned no less than 4 times and only was able to speak with someone once who could not explain this convoluted process herself. I was never asked for alimony documentation even though I provided three months of bank deposits showing the monthly alimony deposits. There was no one I could reach despite multiple to answer questions. I texted several times and called several times with no response. Not one response until the cryptic approval message which stated “Approved $714 *******” All I could decipher was that I was approved for the ******* street apartment. No human ever took the time to explain the process to me. No one was available to answer questions. Their website explains none of this nor provides any of the requirements the business owner listed in his or her response. These are unethical business practices. At the very least they should refund my application fee. 
  Regards,
  
  
  
  ***** *******
  

  Business Response

  Date: 07/17/2024

  Our website clearly states that income requirements are 3 times the rent. Alimony can be considered, but we need official documentation from the divorce decree showing the amount received and how frequently. Bonuses are variable, so we typically cannot consider these unless there is consistency for 90 days. Applicants would need to submit bank statements or bonus pay stubs showing such. We don't have any record of receiving texts to our system from this applicant - so we are not sure where she was sending these text messages.  
  
  We have refunded the application fee on 7/17/2024 on the credit card to which the charge was posted on 6/28/2024. Now that the fee has been refunded, the applicant has been removed from our system and if she wants to rent from us in the future she will need to start the process over completely, paying application fee, filling out all documents and resubmitting all required documentation.