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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Airmax heating and cooling was contracted out by ******** **** ****** Warranty Company to service our furnace which was not putting out heat. When they tested the system it was written as “bad transformer” the two companies then failed to have urgency in getting us heat again every with temperatures outside dropping to single digits and below 0 with winds. We contracted an independent company who then found that it was a bad fuse not the transformer and Airmax had crossed the wiring in the transformer either when testing it or putting it back together which in result dried the entire low voltage system in the unit. This resulted in the entire electrical system having to be replaced at a cost of $1500 and resulted in myself having to be off work for a total of 26 hours with a loss of money of $850. The company was only concerned in if we still need the service completed. Did not offer any resolution and nor did the warranty company.
Business response
02/07/2023
We were contracted to diagnose unit not operating per the homeowner's Home warranty we received work order on 01/31/2023 at 6:04pm . We went to the home on 02/01/2023 12:00pm to diagnose the unit the unit that was not operating. The diagnosis was the transformer was not getting voltage and needed to be replaced we could do no further diagnosis of unit till transformer replacement was approved by home warranty . We then submitted failure to the home warranty for approval. We did not during this time unhook or rewire any items in furnace due to transformer failure as it is apart of the low voltage in the system. After receiving approval on 02/02 from authorization department at the home warranty, we immediately called homeowner to schedule the repair. At this time the homeowner stated they no longer needed service, we informed the home warranty of this and they completed at the work order with our Company as no current repairs were allowed to be made by homeowner to further diagnose any other issue with furnace.Initial Complaint
06/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Repair was not completed correctly. And they won’t stand by their work. On April 20 a techno came to my house to look at my air conditioning unit. It was out of anti freeze. He stated that it probably had a leak so they would be back to run a test after my home warranty approved the test. Michael returned on April 20. Did not complete any testing but said there were caps missing. And charged me $965 for the freon and copper caps. He did not show me the caps were in fact missing for my piece of mind. In face he acted out off that he had to be here. My ac is not working so I contacted my homeowner warranty who sent another company. This company did testing inside and out and found that the coil is leaking and was able to show me where. He advised I contact AirMax because it’s been less than 60 days and a reputable company will stand behind their work and complete the repair properly or complete a refund. I contacted AirMax and they just blew me off dying to fibtact ahs.Business response
06/15/2021
We were assigned to you by your home warrnaty in April we performed extensive leak search and the only leaks were at the refigerant ports where caps were missing at the time of service . We can not predict future leaks in your system. We followed all of the american homeshield polices set forth. We performed a service and the warranty of service is the recall period per your policy which we are not privy to. It is up to your home warranty to determin based off your contract.We never received a call that you were having issues. The recall date must have expired as to why another vendor was dispatched. If you have any further issues please adress with the home warranty as you and they are the policy holders .
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.