Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 444 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a title loan through them and they will not sign the title transfer form in order to get my vehicle licensed in Missouri. They are saying my loan was not done correctly from the start and I either have to pay it off or the branch manager go with me to license it. It has not even been inspected for licensing yet. I didn't have this issue transferring my car over to Missouri. It is not my fault that their representative did not do things correctly and I should be punished for it. I have already paid them 3 times what I borrowed from them. Why should I have to pay off this loan before I can license my motorcycle in Missouri? I only borrowed $3000.00 against the motorcycle. I have never heard of having to pay a loan off before the title can be transferred to another state. My car finance company didn't say it had to be paid off first. The Arkansas title was processed and they were added as lienholder to it. They are telling me the reason for filling out the form **** is that they are afraid they will lose the lien on my bike. I am not trying to get out of the loan I just want to license my bike so I can ride it and maintain it in good working order per the contract.
Business Response
Date: 05/01/2024
*******************
Thank
you for the opportunity to respond to the complaint filed by ****** ******** (Complainant).
TitleMax of Missouri, Inc., DBA TitleMax, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize,
the Complainant states TitleMax will not sign the title transfer form in order
to get their vehicle licensed in MO. They claim they were told the loan was not
done correctly and would have to pay their loan off or have a branch manager go
with them in order to transfer the title as TitleMax is afraid they would lose
their lien. They are requesting that their vehicle’s title be transferred to
the state of MO.
A review of TitleMax records reveals that
on July 16, 2022, a Title loan was obtained in the principal amount financed of
$3,017.00 at a storefront in Jefferson City, MO. The Complainant granted a
security interest in a 2003 HD Road King with a VIN ending in 706313. The loan
was contracted to be repaid in 35 monthly payments of $479.83 beginning August
13, 2022, and a final payment of $474.13 due July 13, 2025. A review of the
payment history indicates there have been 21 payments made on the loan totaling
$10,076.43, and the account is current.
In
response to the Complainant’s request to get their title transferred to the
state of MO, we have forwarded their concern to the appropriate department in
order to assist with this process. We apologize for the poor customer
experience. Should the Complainant have any additional questions or concerns
regarding their account, we encourage them to contact TitleMax directly at ###-###-####.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 05/02/2024
I have not heard anything from Titlemax regarding this matter. Therefore I do not consider it resolved. All they would have to so is fill out and sign the form in front of a Notary Public and then let me take it to the Department of Motor Vehicles and register my motorcycle in Missouri. Considering I have made my payments faithfully and my account is current I don't think that is too much to ask of them. They are listed as lienholder on the title now.
Regards,
****** ********Business Response
Date: 05/10/2024
**********************
Thank
you for the opportunity to respond to the rebuttal filed by ****** ******** (Complainant).
TitleMax of Missouri, Inc., DBA TitleMax, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
In response to the Complainant’s concern
regarding the transfer of title, we are actively providing support to complete the
transfer of title from AR to MO. The Complainant may contact us directly at **************************** regarding the status.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
****************Initial Complaint
Date:04/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a 200 dollar loan on 10/19/23. They said the only way to pay was thru ACH. I have made 50 dollar payments since. For 8 months I have paid Over 400 dollars and I owe more then I borrowed still. The interest and ways to pay are predatory. I can't pay anymore than what is aloud. At this rate it will take me a few years to pay it off and thousands of dollars.Business Response
Date: 04/26/2024
***** *** ****
****** ******** ******
**** ****** ****
********* ** *****
*** *** ********* ** ********
*** ******* ********** *****
Thank
you for the opportunity to respond to the complaint filed by ******* ****** (Complainant). TitleMax of Kansas dba TitleMax appreciates the
role of the Better Business Bureau in resolving consumer concerns. We are happy
to provide this response.
To summarize, the Complainant states they
took out a $200.00 loan on October 19, 2023, and has paid $50.00 payments for
over eight months; however, they still owe more than they’ve borrowed. Their
desired resolution is a billing adjustment for $400.00.
A review of TitleMax records reveals that on October 19, 2023, the
Complainant obtained an Unsecured Line of Credit with a credit limit of $200.00
at a storefront in Junction City KS, with an initial advance of $200.00. The
first payment of $41.50 was due on November 23, 2023, and a second payment of
$60.44 was due on December 21, 2023. A review of the
payment history indicates there have been six (6) payments made on the loan and the account is current.
At the
time of loan origination, the Complainant signed the Unsecured Line of Credit
Account Opening Disclosures and Account Opening Acknowledgement that clearly
discloses clearly discloses the annual percentage rate in accordance with the
Federal Truth-in-Lending Act and Regulation Z. In addition, was provided the
Unsecured Line of Credit Terms and Conditions. By signing this agreement, the
Complainant acknowledged their understanding of the terms and conditions of the
loan.
As stated
in their Unsecured Line of Credit Account Opening
Disclosures and Account Opening Acknowledgement listed under Section F:
“We
encourage you to pay more than the Minimum Payment Due to minimize the amount
of Interest and fees you may incur. You may prepay any outstanding principal
amount and billed Interest and fees owed on your Account in whole or in part at
any time without penalty. The Minimum Principal Amount due for each Billing
Cycle is calculated at the end of each Billing Cycle and will be an amount
equal to 3% of the ending principal balance for such Billing Cycle.”
In
addition, the Complainant receives periodic billing statements that include the
following statements:
“Minimum
Payment Warning: If you make only the minimum payment each period, you will pay
more in Interest, and it will take you longer to pay off your balance.
If you
have agreed to repay amounts owed on your account via Auto Pay, the Minimum
Payment Due will be debited on the Payment Due Date. To change your Auto Pay
preferences or cancel Auto Pay, call us at ###-###-####.”
It is
important to note that the Complainant has opted to make only the minimum
payment due each time.
TitleMax believes that the conditions of
the loan were clearly disclosed and finds no discrepancy or concern in how the
transaction was processed, therefore no billing adjustment will be provided at
this time. TitleMax strives for excellent customer
service. Therefore, TitleMax remains willing to work with the Complainant to
repay the balance on the account. We encourage them to contact TitleMax at ###-###-#### to discuss possible repayment options.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 05/09/2024
None of that was explained to me at the time of getting the loan. The only thing that was explained was my first three payments. So all my payments come out on ACH, so what you are saying is I have to go to the store if I want to pay more then the minimum. That was not explained. None of the truth in lending was explained. I pay 50 plus a month and only 5 goes to the principal. Why don't you guys give out paper forms? I can't access my documents online. When I try it always says unavailable. So how am I to go back and look at them.
Regards,
******* ******Business Response
Date: 05/17/2024
Thank
you for the opportunity to respond to the rebuttal filed by ******* ****** (Complainant). TitleMax, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
TitleMax reiterates its response in its
previous correspondence. At the time of loan
origination, the Complainant signed the Unsecured Line of Credit Account
Opening Disclosures and Account Opening Acknowledgement that clearly discloses
clearly discloses the annual percentage rate in accordance with the Federal
Truth-in-Lending Act and Regulation Z. In addition, was provided the Unsecured
Line of Credit Terms and Conditions. By signing this agreement,
the Complainant acknowledged their understanding of the terms and conditions of
the loan.
TitleMax believes
that the conditions of the loan were clearly disclosed and finds no discrepancy
or concern in how the transaction was processed.
In response to the Complainant's concerns
regarding not being able to access their loan documents online, we encourage the
Complainant to contact TitleMax at ###-###-#### for
assistance.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did the loan in Jan 2024. The loan was $2000. The rep told me “ the easier and more convenient way to pay is through the app and any additional payments would go towards the principle”. This was a deliberate lie!
My first payment was due in Feb, so I made $295 additional payments in January thinking it was going towards the principle. The I made a $400 payment in Feb and $500 in March. Now I owe $2260.00??? None of that money went towards the principle.
I called customer service and she informed me that I need to make all these payments in the store and “ tell “ them to put it towards my principle. The customer service rep apologized and told me she wished she never got a lot of these calls, but she does.
This has devastated my family, put us in a hardship situation. This seems deliberate, to put a person in such a hole they have no choice but to turn over their vehicle.
If this can’t be resolved Iv been instructed to file a complaint with the CFPB and Arizona Attorney General.
I believed Title max was there to help me during a rough time, when they waiting to prey and take advantage of people like me who need some help and nowhere else to go.
Business Response
Date: 04/16/2024
*****************
Thank
you for the opportunity to respond to the complaint filed by ****** ****** (Complainant). TitleMax of Arizona, Inc., DBA TitleMax, appreciates the role of
the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states they
were told that any additional payments they made in the app would go towards
principal which they claim was a lie. They state they made an additional
payment of $295.00 in January, $400.00 in February, and a $500.00 payment in
March and despite that, they still owe $2,260.00.
A
review of TitleMax records reveals that on June 2023, the Complainant obtained
a title loan in the principal amount financed of $400.00 at a storefront in
Tempe, AZ. The Complainant granted a security interest in a 2008 Chevy Equinox
with a VIN ending in ******. The loan was contracted to be repaid in 23 monthly
payments of $69.77, beginning July 20, 2023, and a final payment of $67.27, due
June 20, 2025. On August 17, 2023, the Complainant made a payment of $60.00 and
refinanced their existing loan of $107.60, borrowing an additional $600.00. The
loan was contracted to be repaid in 23 monthly payments of $112.27, beginning
September 22, 2023, and a final payment of $111.62, due August 22, 2025.
Between
September 28, 2023, and December 21, 2023, the Complainant refinanced their
loan on ten more occasions, borrowing an additional $2,900.00 total. The final
refinance was completed on December 24, 2023, in which the Complainant made a
payment of $33.58 and refinanced their loan for the remaining balance of
$2,271.45, borrowing an additional $125.00. The loan was contracted to be
repaid in 23 monthly payments of $376.07, beginning January 26, 2024, and a
final payment of $375.15, due December 26, 2025.
It
is important to note that at the time of the loan origination and each
refinance, the Complainant signed a Secondary Motor Vehicle Finance Transaction
Contract that clearly disclosed the annual percentage rate, finance charge,
amount financed, total of payments and the repayment schedule in accordance
with the Federal Truth-in-Lending Act and Regulation Z. By signing the loan
agreements, the Complainant acknowledged their understanding of the terms and
conditions of the loans. In addition, the contract contained the following
regarding application of payments:
“Interest;
Application of Payments; Prepayment: Interest
will accrue daily on the outstanding principal balance. The interest rate is
179.8800% per year (which is based on a monthly rate of 14.9900%). Interest
accrues from the Loan Date until the first to occur of (a) the Loan is paid in
full, and (b) the day that is 90 days after the final Payment Due Date.
Interest accrues based on the number of days elapsed over a 365-day year.
Lender calculates and charges interest, including interest on past due principal,
under Arizona Revised Statutes § 44-281 et seq. If any finance charge or other
fee is held invalid, the remainder shall remain in effect. Lender applies
payments first to unpaid interest, then to fees, and then to unpaid principal.
The Payment Schedule and Finance Charge above assume that I pay all
installments in full on the Payment Due Dates. I will owe less interest if I
pay early or prepay. If I pay late or do not pay in full, I will owe more
interest. I may prepay this Loan at any time without penalty. “Interest” as
used in this Contract means the “secondary motor vehicle finance rate” for
purposes of Arizona Revised Statutes § 44-281 et seq.”
A review of the payment history on the
most recent refinance indicates there have been six (6) payments made on the
loan. In response to the Complainant’s claims that they made an extra of
$295.00 for the January minimum payment of $376.07, the Complainant paid the
payment in four separate payments from December 29, 2023, to January 26, 2024,
totaling $395.00. On February 9, 2024, the Complainant made a payment of
$500.00, where $253.28 was applied to their loan principal. On March 22, 2024,
the Complainant made a payment of $400.00 which was applied to interest. The
Complainant’s account currently has a balance of $2,061.56.
TitleMax believes that the conditions of
the loan were clearly disclosed and finds no discrepancy or concern in how the
transaction was processed. However, TitleMax strives for excellent customer
service and remains willing to work with the Complainant to assist them in
paying back their loan. We encourage the Complainant to contact TitleMax at
###-###-#### to discuss a mutually agreeable payment arrangement.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***********
I visited the office above on 28 requested loan $1000 to pay electric bill & (illegible) - Application was taken and approved $4000 turned over my title. Requested copy of my application for schedule of payments and for him to correct my address - which was not done … this later on presented I believe a problem…the money was transferred to my ******* ****** ***** account. Paid this loan of on 3/1 4/1093.94 was charged interest customer fees twice.
2nd (illegible) thing happened I tried to open account on line …had a lot of trouble - had to make a 2hr round trip to their office (as instructed ***** helped me. I was there I requested (illegible) everything was accomplished on 3/7.
3rd time 3/21 tried to transfer (online) much needed funds to my *** acct - and I got many failed attempted; saying couldn’t verify information ( called customer service ###-###-####) talked to representative @ 6:42 pm…I was told it was no solution for my problem - this don’t make any sense. I was told to make the 2 hr trip to office.
This doesn’t make any sense…this is why I downloaded mobile app – this sounds like a scam.Online my fees are much lower - when I go in office I’m paying twice. Of course this is costing me in other ways also.
Thank you very much for helping me with these concerns.
Sincerely,
***** *******
* * *** **
** **** ** *****
###-###-####Business Response
Date: 04/09/2024
*****************
Thank
you for the opportunity to respond to the complaint filed by ***** ******* (Complainant). TMX Finance of Tennessee, Inc., DBA TitleMax, appreciates the
role of the Better Business Bureau in resolving consumer concerns. We are happy
to provide this response.
To
summarize, the Complainant states the Complainant states their address was not
corrected when requested and believes this later presented a problem. They
state they paid off their loan on March 1, 2024, and were charged interest
customer fees twice. In addition, state they have had issues online and had to
make two-hour trips to the office. They claim that online, their fees are much
lower and when they pay in the office, they pay twice.
A review
of TitleMax records reveals that on February 8, 2024, the Complainant obtained
a Line of Credit with a credit limit of $4,000.00 at a storefront in Bristol,
TN, with an initial advance of $1,000.00. The Complainant granted a security
interest in a 2014 Ram 1500 with a VIN ending in ******. The first payment of $76.97 was due on March 7, 2024, and a second
payment of $71.83 was due on April 7, 2024.
A review of the payment history reveals
the Complainant paid their balance off for their initial advance on March 1,
2024, in the amount of $1,093.94. On March 7, 2024, the Complainant requested a
draw on their loan of $800.00, but paid off the balance of $864.91, on March
26, 2024. They requested a draw of $1,000.00 on April 1, 2024, which was funded
via card.
At origination, the Complainant acknowledged
the terms and conditions of the loan by signing the Secured Line of Credit
Account Opening Disclosures and Account Opening Acknowledgement. The loan agreement clearly discloses the
interest rate in accordance with the Federal Truth in Lending Act and
Regulation. It is also important to note that a TitleMax employee explained the
terms and conditions to the Complainant including, but not limited to, the
application of a customary fee. In addition, the Complainant is also provided
with a detailed monthly statement that explains the fees and charges incurred
on the account during the billing cycle, and includes information about the
account balance, the minimum payment required and the payment’s due date.
Please note that the Complainant is
attempting to obtain a cash advance under the TN license. Hover, since the
Complainant’s geolocation is in a different state from the loan origination,
they are unable to request cash advances online and must do so in person. updates, and discuss what each of us are
currently working on.
TitleMax believes that the conditions
of the loan were clearly disclosed and finds no discrepancy or concern in how
the transaction was processed. We encourage the Complainant to call Customer
Service at ###-###-#### for questions regarding their account, including
address change requests.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 04/24/2024
**************
To Whom It May Concern:
I am very sorry about these problems - but the records show that it's not my fault - I'm just trying to live like everyone else in this country - just trying to pay my bills. But due to someone entering the incorrect address, etc., trying to do business online it was made very difficult, causing other issues, it should be a smooth transaction.
Paragraph 6 letter dated April 9, message from the business. This is very untrue, I went into the above location with these issues. A person by name of ***** helped me. we did trouble shooting, everything was set up online on my phone, transaction was done, everything verified. The problem I'm having online when I attempt there always is verification so this causes me to have to go in office and the fess are double. This is the first time I've heard of geo location issue. They NEVER said that was the problem.
Thank you,
***** *******
* * *** **
** ***** ** *****
************
Initial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into a loan with Titlemax on Oct 28, 2021. When I got the loan it was explained to me that I would just need to make my monthly payments. What I did not know is that those payments were for interest only and nothing went to principle. After speaking to another representative in now March 2024, She stated I could be paying on the loan forever unless I paid over my monthly payments. My originated pay off was $2,039.34. I updated the loan and now my payoff is $$2,588.64.
I have been paying interest since 2021. I am sure I have paid the value of the loan as well as my 2009 sonata over that period of time. I am requesting that this loan be considered paid and my title returned to me.Business Response
Date: 03/26/2024
*******************:
Thank
you for the opportunity to respond to the complaint filed by ******** ******** (Complainant). TitleMax of Texas, Inc., DBA TitleMax, appreciates the role of
the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states that
when they got their loan, it was explained to them that they would just need to
make the monthly payments. They did not know those payments were for interest
only and nothing went to the principal. They have been paying interest since
2021, and request the loan be considered paid as well as receive their title
back.
TitleMax
of Texas, Inc. is a credit services organization (“CSO”) and credit access
business registered and licensed under Texas law. TitleMax assists consumers in obtaining motor vehicle title
loans from third-party lenders and is not a lender in Texas. TitleMax charges
a CSO fee in the amount permitted by Texas law.
A
review of TitleMax records reveals that on July 29, 2022, the Complainant
obtained a CSO loan with NCP Finance Limited Partnership in the principal
amount financed of $1,733.00 at a storefront in Plano, TX. The Complainant
granted a security interest in a 2009 Hyundai Sonata with a VIN ending in
******. The loan was contracted to be repaid in full in the amount of $2,079.51
on August 29, 2022. On August 28, 2022, the Complainant made a payment of
$345.95 and refinanced their existing loan of $1,733.00. The loan was
contracted to be repaid in full in the amount of $2,079.51, on September 28,
2022.
Between September 20, 2022, and January
20, 2024, the Complainant refinanced their loan on twelve more occasions,
borrowing an additional $658.00 total. The 14th and final refinance
was completed on March 20, 2024, in which the Complainant made a payment of
$550.00 and refinanced their loan for the remaining balance of $2,038.64. The
loan is contracted to be repaid in full in the amount of $2,446.26, on April 20,
2024.
At
the time of loan origination and refinance, the Complainant signed a Promissory
Note as well as the Credit Services Contract and Security Agreement that
clearly disclosed the annual percentage rate, finance charge, amount financed,
total of payments and the repayment schedule in accordance with the Federal
Truth in Lending Act and Regulation Z. By signing the Promissory Note and
Credit Services Contract and Security Agreement, the Complainant acknowledged
their understanding of the terms and conditions of the loans.It is important to
note that Title Max encourages customers to use this product as a short-term
financial solution. The balance may be paid back at any time with no penalty
for early payoff. Further, customers may cancel the agreement by returning the
check by which TitleMax disbursed the loan proceeds or an equivalent amount of
cash to us by the close of business on the business day following the date of
the agreement.
TitleMax
believes that the conditions of the loan were clearly disclosed and finds no
discrepancy or concern in how the transaction was processed. As such, the loan
will not be considered paid in full at this time. The Complainant is invited to
contact TitleMax at ###-###-#### for any questions
or concerns regarding their account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 04/04/2024
the information is not what was explained to me when I signed up. At this point the car has been paid for over and over again. While I understand this is supposed to be a short term option, the conditions were not explained clearly or else this loan wouldn't be in existence for me and my family. Please reconsider as we have been paying on this for almost 2 years.
Regards,
******** ********Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am dyslexic, autistic, and have ADHD. By law I don't have to disclose that; however I know myself well enough to know that I need to ask lots of questions before signing anything.
I thought I asked the right questions when I went in for the loan and sought clarification in the way of dozens of questions. I'm not an ignorant person, but I am aware of my needs, so I feel I did my due diligence to seek information.
I understood on signing that I would be making payments on the principal of my loan with, of course, hefty interest. I thought the final balloon payment would only The simple balance.
When I called to make my final payment, i was told that I had paid $2000 to nothing, and I owed more than the original loan.
I feel taken advantage of, and I feel tricked into entering these terms. Whether or not this was intentional, I am afraid for others who may not completely comprehend what they're signing even after research and inquiry.
I am not looking for extra compensation, but for my payments to go to the principal so that I may sever my relationship with Title MaxBusiness Response
Date: 03/22/2024
******************
Thank
you for the opportunity to respond to the complaint filed by ****** ***** (Complainant). TitleMax of Texas, Inc., DBA TitleMax, appreciates the role of
the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states they
feel taken advantage of and tricked into the loan terms. They request a billing
adjustment for their payments to go to the principal.
TitleMax
of Texas, Inc. is a credit services organization (“CSO”) and credit access
business registered and licensed under Texas law. TitleMax assists consumers in obtaining motor vehicle title
loans from third-party lenders and is not a lender in Texas. TitleMax charges
a CSO fee in the amount permitted by Texas law.
A review
of TitleMax records reveals that on October 6, 2023, the Complainant obtained a
CSO loan with Ivy Funding Company, LLC in the principal amount financed of
$2,600.00 at a storefront in El Paso, TX. The Complainant granted a security
interest in a 2017 Chevrolet Spark with a VIN ending in ******. The loan was
contracted to be repaid in five (5) payments with the first payment being
$382.92, due November 3, 2023, and the following three (3) payments in the
amount of $413.70, due monthly beginning December 3, 2023, and a final fifth
payment of $413.70 representing the final CSO fee and $2,705.59 representing
the principal and lender interest, due March 3, 2024.
A review of the payment history indicates
there have been four (4) payments made on the loan. When the payment was not
made on March 3, 2024, the account entered a past due status. The Complainant
currently has a past due balance of $3,262.35.
It
is important to note that at the time of the loan origination, the Complainant
signed a Promissory Note that clearly disclosed the annual percentage rate,
finance charge, amount financed, total of payments and the repayment schedule
in accordance with the Federal Truth-in-Lending Act and Regulation Z. In
addition, signed a Credit Services Contract and Security Agreement. By signing
the Promissory Note and Credit Services Contract and Security Agreement, the
Complainant acknowledged their understanding of the terms and conditions of the
loans.
In
response to the claim the Complainant was allegedly taken advantage of,
TitleMax is committed to treating its valued customers
in a fair, honest, and transparent manner. To honor that commitment, TitleMax reasonably ensures that its development, delivery, and
servicing of products will not result in an act or practice that is unfair,
deceptive, or abusive.
TitleMax
believes that the conditions of the loan were clearly disclosed and finds no
discrepancy or concern in how the transaction was processed. TitleMax strives
for excellent customer service and remains willing to work with the Complainant
to assist them in paying back their loan. We encourage the Complainant to
contact TitleMax at ###-###-#### to arrange a mutually acceptable repayment
arrangement for this account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 03/27/2024
Again, I signed a document under terms which I understood as reading one way, and those terms are not what are occurring now. Once I addressed my concerns, to me the individual who took my call should have explained and helped me come up with a solution to this. To me, allowing this misunderstanding without remedy is ableist and deceptive.
Additionally, I have the cognitive capacity to read through documents and seek information, which I did, which is why this was so shocking to me to begin with.
I will seek further legal action if this matter is not resolved, as this puts me in further debt than when I originally went to Title Max to resolve. I would like to please see my file closed with payments equal to the amount I paid and I would like to see further safeguards to prevent deceptive practices, whether or not they were intentional.
Regards,
****** *****Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was repossessed after I defaulted on a title loan. I accepted that. The pay off amount ended up being 2839.21.
In Nevada you only 10 days to retrieve your vehicle.So as I scrambled I was able to get my ex boyfriend and my son to pay this amount. I would use my boyfriends card for 1000.00 and my son would use his bank card to pay the balance. They also stated that there would be a 10 day hold on my car until they received the money which I agreed to.
I only have two days left and was told I could only pay in cash in the original store. The original store is in Reno NV and I'm in Las Vegas, NV. That's over 400 miles.
Now who keeps that kind of cash? Of course I would have to pay with a card.
So I feel they are purposely trying to make me not get my car. And in today's world that is ****** up. I've had a good standing account with them. There was no need for any of this.So how am I suppose to get all that cash together and get to Reno? I'm on Social Security and being treated like ******
Is this what America has become? God help us all.
Thank you **** ********Business Response
Date: 03/22/2024
****************
Thank
you for the opportunity to respond to the complaint filed by **** ******** (Complainant). TitleMax of Nevada, Inc., DBA TitleMax, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant states their
car was repossessed after they defaulted on a title loan. They were told they
could only pay in cash at the original store location in Reno, NV, which is
over 400 miles away. They request to accept a payment using their card to get
their car back.
A review of TitleMax records reveals that
on October 23, 2023, the Complainant obtained a title loan in the principal
amount financed of $1,700.00 at a storefront in Reno, NV. The Complainant
granted a security interest in a 2009 Ford Focus with a VIN ending in ******.
The loan was contracted to be repaid in 6 monthly payments of $442.77,
beginning November 22, 2023, and final payment of $442.76, due May 20, 2024.
A review of the payment history indicates
there has been one (1) payment made on the loan on December 21, 2023. When the
second scheduled payment was not made on December 22, 2023, the account entered
a past due status on January 22, 2024. Due to non-payment on March 7, 2024, the
Complainant’s vehicle was repossessed, the account was assessed a $415.00
repossession fee, and collection activities commenced as permitted by law. The
Complainant’s account currently has a total balance of $2,837.21. The
Complainant can contact TitleMax collections department at ###-###-#### to make
a payment by card or they may mail a certified check to the store location.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG – Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/7/2024 my card was used for 300 with speedy cash under the name ******* *******. I did not give authorization for my card to be used!!! nor should this person have been able to use a card that’s NOT in there name to process A payment!! My name is ***** ***** I called and spoke to someone and was advised they could not do anything about this transaction. I have called now 6 times and i’m constantly disconnected on and promised a supervisor call back yet NOTHING! The person account y’all paid was ******* ******* social ********* date of birth *********** She told me she used the card by mistake and immediately asked that the card be refunded. Somebody need to resolve this because I didn’t authorize her to use my card and speedy cash NEVER SPOKE WITH ME to get consistent to use my card for her payment!!!Business Response
Date: 03/12/2024
*********************
Thank
you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). SCIL Texas, Inc., DBA Speedy Cash, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize, the Complainant states that their
card was used for a loan payment obtained with Speedy Cash by mistake. They are
requesting a refund.To protect the privacy and confidentiality
of our customers’ information, we have strict policies in place that prevent us
from sharing any account-related details or information with unauthorized third
parties. These policies are designed to safeguard sensitive data and maintain
compliance with laws and regulations. Therefore, we cannot disclose specific
account-related details or information to the Complainant as they are not
listed as an authorized user on any accounts with Speedy Cash.
However, we recommend the Complainant
dispute the transaction with their banking institution.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a title loan and lost my job so I got behind on my payment so they repossessed my truck til I could come up with the money to get it back. But the repo company they hired to repo my truck stole about $400 worth of tools out of the back of my truck and when I called title max to ask for a phone number to get ahold of them to ask about my tools and other belonging they took they told me they didn't have a working number for them. Now no one can tell me how to get my tools back.Business Response
Date: 03/06/2024
Thank
you for the opportunity to respond to the complaint filed by ***** ******* (Complainant). TMX Finance of Tennessee,
Inc., DBA TitleMax, appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.To summarize, the
Complainant states that the tow company used to repossess their vehicle stole
$400.00 worth of tools from the back of the truck. When calling TitleMax for a
phone number, they were told they did not have a working phone number for them.A review
of TitleMax records reveals that on February 9, 2023, the Complainant obtained
a Line of Credit with a credit limit of $800.00 at a storefront in Milan, TN,
with an initial advance of $800.00. The Complainant granted a security interest
in a 2001 Chevrolet Tahoe with a VIN ending in ******. The first payment of
$104.48 was due on March 15, 2023, and a second payment of $167.82 was due on
April 15, 2023. Due to non-payment on January 24, 2024, the vehicle was
repossessed, and a Notice to Sell was mailed to the Complainant the same day.
Upon payment in the amount of $423.00, the vehicle was returned to the
Complainant on February 9, 2024. A review of the payment history on the
most recent refinance indicates there have been seven (7) payments made on the
loan.In response to the
Complainant’s claims of property theft, we urge them to direct their claim to
Keltic Adjusters which is the recovery company that was utilized, reachable at
###-###-####.We hope that we
have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer ComplaintsCustomer Answer
Date: 03/06/2024
I've looked up the name of the business and can not find any company under that name and have tried that number since I got the truck back. I called Milan Title Max January 24 the day it got repossessed and told them I had $400 worth of tools along with other personal belongings.
Regards,
***** *******Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been paying back a loan using my title . I have a 2007 Chrysler 300 I borrowed 2518.00 the payoff on my contract is 2845.08 . I’ve been paying 350.00 to 300.00 on this loan for over a year. I’ve exceeded the payoff amount. According to the representative I owe over 2000.00 dollars. Over a years period and counting with no missed payments or late payments is this behavior legal? I’ve asked the representative of TitleMax to give me the numeric amount paid in on this loan I was told it would take some time for this request. I think I’ve paid over 3600.00 concerning this loan. The Representative I talked to on 02/14/2024 at approximately 2:50 pm name is Tabitha.Business Response
Date: 02/20/2024
February 20, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ******* ***** (Complainant).
TitleMax of Georgia, Inc., DBA TitleMax, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize, the Complainant states that
they borrowed $2,518.00 with a payoff on their contract of $2,845.08 for their
title on their 2007 Chrysler 300. They state that they have been paying $300.00
to $350.00 on this loan for over a year and have exceeded the payoff amount.
The Complainant states that according to the representative they owe over
$2,000.00. They are asking if this behavior is legal. The Complainant stated
that they requested the numeric amount paid on this loan and were told the
request would take some time.
A review of TitleMax records reveals that
on October 31, 2022, the Complainant obtained a Pawn Transaction in the
principal amount financed of $2,518.00 at a storefront in Swainsboro, GA. The
Complainant granted a security interest in a 2007 Chrysler 300 with a VIN
ending in 748310. The pawn transaction was contracted to be repaid in full in
the amount of $2,845.08 on November 30, 2022. A review of the payment history
indicates there have been 16 payments made on the pawn transaction in the total
of $5,143.53 and 16 extensions requested. The Complainant currently has a
balance of $2,338.03.
At the time of pawn transaction origination,
the Complainant signed a Pawn Transaction Disclosure Statement and Security
Agreement that clearly disclosed the annual percentage rate, finance charge,
amount financed, total of payments and the repayment schedule in accordance
with the Federal Truth in Lending Act and Regulation Z. In addition, the
agreement includes notices on Extension and
Continuation which states: “The initial term of the Pawn is 30 days, and the
Pawn may be extended and continued for additional
30-day periods with the agreement of Pledgor and Pawnbroker. We may agree to extend
the Maturity Date in our discretion. As a condition to extending the Maturity
Date, for the initial extension and each subsequent extension, you
must pay an amount equal to the then outstanding Pawnshop Charge (including any
chargesaccrued after the Maturity Date, as described in Section 7
below), and (b) satisfy Pawnbroker’s applicable criteria for extensions.
If you do not request additional funds as part of your extension request, then
the original Pawn will be continued.” By signing this
agreement, the Complainant acknowledged their understanding of the terms and
conditions of the installment loan.
We believe that the conditions of the pawn transaction were
clearly disclosed and cannot find any evidence of wrongdoing. TitleMax strives for
excellent customer service and remains willing to work with the Complainant to
assist them in paying back their loan. We encourage the Complainant to contact
TitleMax ###-###-#### to establish a mutually acceptable repayment arrangement
for this account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
BSG – Consumer Complaints
** *** ***
********** ** *****
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