Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 444 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place a advance payday loans and this situation was the first time that I use them but I'm not unfamiliar with how how this advance loans work and their high interest work but because I'm an a fit income is something sometimes I use.
They advance use a set amount of money you make certain number of payments and you pay it off. This thing with speedy cash was that that when I call their store the lady that answer don't remember her name told she was to busy to help over the phone or even if I came to the store it was "to busy" to do it on line so I went ahead and did it on line.
I have to mention I did signed all the paperwork and all but one of my disabilities includes dyslexia and I'm a bit low on reading understanding.
comes to find out I have made 5 $480 monthly payments and now they want me to pay a lumps of $1982.01 when the original loan was $1410.00. when I call the store a explain to me that the monthly payment does not include any portion to the principal and is only use to keep the loan open.
I do believe this is a predatory loan practice specially with minorities who English is a second language and or have some other disabilities like my self,
I do hope you guys do open an investigation into this type of behavior if not for a positive outcome for my self but for the benefit of other that do not have the means or language skills to understand or speak up when a company like this takes advantage a situation.
I say a company because I have use other company that does the same but every single payment goes tour your principal 6 monthly payments and your are done you don't end up in a worse situation that what you started from.
Once again I just thing that even though someone signs paperwork don't always meant they understand or that they are not being taken advantage of.
Thank and hope you do something about it
Business Response
Date: 06/10/2024
June 10, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ********************************* (Complainant). SCIL Texas, LLC, DBA Speedy ****, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they feel the loan is predatory and believes he may have been taken advantage of by Speedy ****.
Speedy **** is a registered Texas Credit Access Business (CAB) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. Speedy **** services the loan but is not a lender in *****. Speedy **** charges a CAB fee in the amount permitted by Texas law.
A review of Speedy **** records revealed that on January 2, 2024, the Complainant obtained a loan online with TX CSO, **** in the principal amount financed of $1,500.00. The loan was contracted to be repaid in four (4)monthly payments of $420.00, beginning February 3, 2024, and a final payment of $1,982.46, representing the final CAB fee, principal, and lender interest, due June 3, 2024.
A review of the payment history reveals four (4) scheduled payments made on the loan in the total amount of $1,680.00. On June 6, 2024, an automatic payment,authorized by the Optional Loan Payment Authorization signed by the Complainant, was successful in the amount of $1,982.42, which paid off the remaining balance and closed the account.
At the time of loan origination, the Complainant voluntarily signed a Promissory Note that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and **************** signing the loan agreements,the Complainant acknowledged their understanding of the terms and conditions of the loans.
It is important to note that Speedy **** is committed to treating its valued customers in a fair, honest, and transparent manner. Speedy **** reasonably ensures that its development, delivery, and servicing of products will not result in an act or practice that is unfair, deceptive, or abusive.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Buckeye Credit Solutions. I do not have a contract with Buckeye Credit Solutions, they did not provide me with the original contract as I requested.Business Response
Date: 06/06/2024
****************
Thank
you for the opportunity to respond to the complaint filed by ******* ****** (Complainant). Buckeye Credit Solutions, LLC, DBA Checksmart, a member of
Community Choice Financial® family of brands, appreciates the role
of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states they
are not liable for this debt with Buckeye Credit Solutions as they do not have
a contract with them. They are requesting to be provided with the original
contract and the account to be removed from their credit report.
Checksmart
was a credit services organization (“CSO”) and credit access business
registered and licensed under Ohio law. Checksmart
assisted consumers in obtaining loans from third-party lenders and was not a lender
in Ohio. Checksmart charged a CSO fee in the amount permitted by Ohio law.
A
review of Checksmart records reveals that on October 20, 2018, the Complainant
obtained a CSO Loan with NCP Finance Ohio, LLC, in the principal amount
financed of $600.00, at a storefront in Reynoldsburg, OH. Due to continued
non-payment, the account was sold to National Credit Adjusters on October 31,
2019.
National
Credit Adjusters may or may not be the entity reporting the Complainant’s
accounts to the credit bureaus. As we are no longer the owner of the account
and Checksmart is not currently reporting the account to any credit bureaus,
concerns regarding the account including repayment options, credit reporting
removal and further disputes should be directed to ******** ****** ********* reachable at ###-###-####.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:05/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan from Title Max about 1 year ago after I got my 2023 mazda truck. I pay 408 a month now I'm not on time with my payments but it should have atleast went down I'm borrowed only 1800 I owe 2200 or so it's been the same amount since last year. I have a brain injury that cause me not to remember anything but by now this should be paid off. Seriously my brain has me slow but I feel like I'm not moving at all with this.Business Response
Date: 06/07/2024
********************
Thank
you for the opportunity to respond to the complaint filed by ******** *************** (Complainant). TitleMax of Missouri, Inc., DBA TitleMax,
a member of Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize, the Complainant states that they have not been on time with their
payments, but the balance should go down. They state the balance has remained
at $2,200 since last year. The Complainant requests an explanation of the
charges.
A review
of TitleMax records reveals that on July 14, 2023, the Complainant obtained a Title Loan in the
principal amount financed of $2,370.50 at a storefront in Gladstone, MO. The Complainant granted a security interest
in a 2017 Chevrolet Malibu with a
VIN ending in ******. The loan was contracted to be repaid in twenty-three
monthly payments in the amount of $408.66, beginning on August 11, 2023,
and a final payment of $408.20, due July 11, 2025.
It
is important to note that at the time of the loan origination, the Complainant
signed a Consumer Installment Loan Agreement, Promissory Note and Security
Agreement that clearly disclosed the annual percentage rate, finance charge,
amount financed, total of payments and the repayment schedule in accordance
with the Federal Truth-in-Lending Act and Regulation Z.
In
addition, it states “5. Lien Filing Fee; Late Fee: As authorized by Rev.
Stat. Mo. § 408.140.1(2), Lender charges the Lien Filing Fee identified above
to place its lien on the Vehicle. As authorized by Rev. Stat. Mo. §
408.140.1(3), Lender may charge a late fee on any installment not paid within
15 days of the applicable Payment Due Date in an amount equal to $15 or 5% of
the past due installment amount, whichever is greater, up to a maximum of $50,
provided that if the scheduled installment amount is $25 or less, the late fee
shall not exceed $5.” By signing the loan agreements, the Complainant
acknowledged their understanding of the terms and conditions of the loans.
After reviewing the Complainant’s account,
our records show the Complainant has not followed the payment schedule as
intended and there have been ten (10) late payments made on the loan resulting
in additional interest accruing on the loan.
TitleMax believes that the conditions of
the loan were clearly disclosed and cannot find any evidence of wrongdoing. TitleMax strives for excellent customer service
and remains willing to work with the Complainant to assist them in paying back
their loan. We encourage the Complainant to contact TitleMax at ###-###-#### to arrange a mutually acceptable
repayment arrangement for this account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 06/14/2024
I accept the business's response to resolve this complaint.
Regards,
******** ***************Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made payment online and payed what it said I owed. They took money from my account that day . Several days later are trying to charge me more money saying I didn't finish filling it out. So now it's late. If was finished on my end and they got there money 2 days early. Trying to call and talk to someone and was left on hold for 30 minutes. So I hung up. Tried chat online and it says all busy try again later . I fill like they are just milking meCustomer Answer
Date: 05/30/2024
I have a loan with them . On the 26th I paid the amount due online . It is not due till 28.3 days later I notice they send a message saying I didn't finish with online paper work. But they took my payment out on 26th from bank. So now they want 100+ dollars in late fees. When they were payed early. If I didnt finish the paper work then why did they take my money.Business Response
Date: 06/04/2024
June 4, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by *************************** (Complainant). TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they paid what they owed online and were told they didnt finish the online paperwork. They attempted to call and were left on hold and attempted to chat but received a message to try again later. In addition, they state they now have $100 plus in late fees.
A review of TitleMax records reveals that on November 25, 2023, a CSO Loan was obtained with ******************** LLC, in the principal amount financed of $3,033.00 at a storefront in ********, **. The Complainant granted a security interest in a *************************************** ******. The loan was contracted to be repaid in full in the amount of $3,457.13 on December 27, 2023. On December 22, 2023, the Complainant made a payment of $452.20 and refinanced their existing loan of $2,938.44 borrowing an additional $2,265.00. The loan was contracted to be repaid in full in the amount of $5,203.44, on January 21, 2024.
Between January 19, 2024, and March 17, 2024, the Complainant refinanced their loan on four more occasions,borrowing an additional $4,260.00 total. The sixth and final refinance was completed on April 26, 2024, in which the Complainant made a payment of $1,441.55 and refinanced their existing of $9,463.44. The loan was contracted to be repaid in full in the amount of $10,881.47, on May 28, 2024.
A review of the payment history on the most recent refinance indicates there has been one payment made on the loan on May 26, 2024, in the amount of $1,329.39. When the payment in full was not made on May 28, 2024, the account entered a past due status. The Complainants account currently has a past due balance of $9,546.19.
To address the Complainant's concern regarding the payment made on May 26, 2024, they attempted to refinance that day online but unfortunately failed to complete all the required documentation to complete the refinance. Due to the Complainant not completing the required documentation, the refinance failed and now the account is past due.
TitleMax believes that the conditions of the loan were clearly disclosed, therefore no billing adjustment will be provided at this time. TitleMax strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact TitleMax at ************* to arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 06/06/2024
As you know I have had this loan for some time. I do it online every month so I know how it's done . I payed it to days early and was contacted a fee days later saying it's past due. Why would I get on there and pay the amount I am ask to pay and not resign. So its all interest . I don't think I should be having to pay more interest cause of computer glitch or what ever when.you excepted the money on 26. I have tried to resign and it won't let me without paying more interest. I would think I have a payment due on 26th of this month . Milking a good customer is bad business.
Complaint: 21775318
I am rejecting this response because:
Regards,
***************************Business Response
Date: 06/12/2024
June 12, 2024
Better Business Bureau
******************************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by *************************** (Complainant). TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
As stated in our previous response, to address the Complainant's concern regarding the payment made on May 26, 2024, they attempted to refinance that day online but unfortunately failed to complete all the required documentation to complete the refinance. Due to the Complainant not completing the required documentation, the refinance failed. A review of records indicates that a refinance was completed successfully on June 7, 2024, and is contracted to be repaid on July 7, 2024, in the amount of $10,875.58.
TitleMax believes that the conditions of the loan were clearly disclosed, therefore no billing adjustment will be provided. We encourage the Complainant to contact TitleMax directly at ************* for any questions regarding this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got a $2000 loan two weeks ago. Title Max called me four days ago and told me their system was hacked and someone took out a $650 loan at 2:30am. They said I would be responsible to pay it back. My husband went in to the office at 4811 US Highway 17 Bypass South Suite 1, Myrtle Beach, SC 29577 to talk to them. He spoke to James who said the loan was taken out online. He said there was nothing he could do about it. He said we would have to pay them $650 by 3:15pm today or he would proceed to file a small claims suit.Business Response
Date: 05/31/2024
May
31, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank you for the opportunity to respond
to the complaint filed by Courtney Youmans (Complainant). TitleMax of South
Carolina, Inc., DBA Titlemax, a member of Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they
received a $2,000.00 loan and on May 24, 2024, TitleMax called them to inform
the Complainant that their system was hacked, resulting in someone taking a
$650.00 loan. They claim TitleMax said they would be responsible to pay it back. In addition, an
employee said the loan was taken out online and there was nothing that could be
done. They request a billing adjustment and for the company to write off the
$650.00 loan due to the data breach and to have nothing sent to the credit
reporting agencies or collections.A
review of TitleMax records reveals that on May 07, 2024, the Complainant
obtained a SC Title loan in the principal amount financed of $2,000.00 at a
storefront in Myrtle Beach, SC. The Complainant granted a security interest in
a 2001 Buick Le Sabre with a VIN ending in ******. The loan was contracted to
be repaid in thirty-five payments of $341.38, due monthly beginning on June 5, 2024,
and a final payment of $343.18, due on May 5, 2027. On May 14, 2024, a payment
of $650.00 was made to refinance the existing loan of $1,443.79, and an
additional $571.00 was borrowed. The loan was contracted to be repaid in
thirty-five payments of $348.43 monthly beginning on June 19, 2024, and a final
payment of $344.60, due on May 19, 2027.TitleMax recognizes
the seriousness of identity theft and has extensive measures in place to help
mitigate the fraudulent use of unlawfully obtained data. Accordingly, the
Complainant’s account has been forwarded to our Identity Theft department and
you have been provided with an Identity Theft packet via the email address
provided on your complaint which includes instructions for pursuing a claim of
fraud and the documents necessary for an investigation.
Regarding the allegation that an employee
advised that nothing could be done, it is important to note TitleMax has
policies and procedures committed to treating its valued customers in a fair,
honest, and transparent manner. TitleMax reasonably ensures that its
development, delivery, and servicing of products will not result in an act or
practice that is unfair, deceptive, or abusive. Further, TitleMax employees are
expected to always treat customers courteously and with the utmost respect and
must address Customers' questions and demands promptly and professionally. Acts
or threats of physical violence, including intimidation, harassment, and/or
coercion are not tolerated. We have forwarded
your claim to the appropriate members of management to investigate.We hope that we have fully addressed the
complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Business Response
Date: 05/31/2024
May
31, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank you for the opportunity to respond
to the complaint filed by Courtney Youmans (Complainant). TitleMax of South
Carolina, Inc., DBA Titlemax, a member of Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they
received a $2,000.00 loan and on May 24, 2024, TitleMax called them to inform
the Complainant that their system was hacked, resulting in someone taking a
$650.00 loan. They claim TitleMax said they would be responsible to pay it back. In addition, an
employee said the loan was taken out online and there was nothing that could be
done. They request a billing adjustment and for the company to write off the
$650.00 loan due to the data breach and to have nothing sent to the credit
reporting agencies or collections.A
review of TitleMax records reveals that on May 07, 2024, the Complainant
obtained a SC Title loan in the principal amount financed of $2,000.00 at a
storefront in Myrtle Beach, SC. The Complainant granted a security interest in
a 2001 Buick Le Sabre with a VIN ending in ******. The loan was contracted to
be repaid in thirty-five payments of $341.38, due monthly beginning on June 5, 2024,
and a final payment of $343.18, due on May 5, 2027. On May 14, 2024, a payment
of $650.00 was made to refinance the existing loan of $1,443.79, and an
additional $571.00 was borrowed. The loan was contracted to be repaid in
thirty-five payments of $348.43 monthly beginning on June 19, 2024, and a final
payment of $344.60, due on May 19, 2027.TitleMax recognizes
the seriousness of identity theft and has extensive measures in place to help
mitigate the fraudulent use of unlawfully obtained data. Accordingly, the
Complainant’s account has been forwarded to our Identity Theft department and
you have been provided with an Identity Theft packet via the email address
provided on your complaint which includes instructions for pursuing a claim of
fraud and the documents necessary for an investigation.
Regarding the allegation that an employee
advised that nothing could be done, it is important to note TitleMax has
policies and procedures committed to treating its valued customers in a fair,
honest, and transparent manner. TitleMax reasonably ensures that its
development, delivery, and servicing of products will not result in an act or
practice that is unfair, deceptive, or abusive. Further, TitleMax employees are
expected to always treat customers courteously and with the utmost respect and
must address Customers' questions and demands promptly and professionally. Acts
or threats of physical violence, including intimidation, harassment, and/or
coercion are not tolerated. We have forwarded
your claim to the appropriate members of management to investigate.We hope that we have fully addressed the
complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These lovely folks decided to pull money out of my account today without any authorization to do so. It's true I am behind on my payments (as are many of their customers I'm sure, as they are a predatory loan company), but since when do these companies have the guts to just start pullilng money like this on an arbitrary date without legal permission? Actually they seem to have pulled two payments at the same time, from an account that had zero dollars in it (which I have also complained to my bank about because clearly these should have been declined).Business Response
Date: 05/28/2024
**************************
Thank
you for the opportunity to respond to the complaint filed by ******* ************* (Complainant). A Speedy Cash Car Title Loans, LLC, DBA
Speedy Cash, a member of Community Choice Financial® family of
brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To
summarize, the Complainant claims two payments were pulled from their account
at the same time without any authorization and they are requesting a refund.A review of Speedy Cash records reveals
that on February 18, 2024, the Complainant obtained an Installment Loan online
with an effective date of February 20, 2024, in the principal amount financed
of $575.00. The Complainant granted a security interest in a 2011 Volkswagen
Golf with a VIN ending in ******. The loan was contracted to be repaid in
eleven monthly payments of $106.68, beginning March 22, 2024, and a final
payment of $106.80, due February 22, 2025.
On
March 23, 2024, when the minimum payment was not received on the due date, the
account entered a past due status. Thereafter, collection activities commenced
as permitted by law. Speedy Cash attempted to contact the Complainant in an
effort to assist with repayment but was unsuccessful. Two (2) ACH payments were
attempted each for $106.68 on May 21, 2024, but both were returned as unpaid on
May 24, 2024.
At
the time of loan origination, the Complainant signed a loan agreement that
clearly discloses the annual percentage rate, finance charge, amount financed,
total of payments and the repayment schedule in accordance with the Federal
Truth-in-Lending Act and Regulation Z. Additionally, they also signed an
Optional Loan Payment Authorization (OPLA) that authorizes and instructs Speedy
Cash to initiate an ACH or debit card payments on the loan due dates, or in the
event of default, to collect the outstanding loan balance.
We submit that there was no
unauthorized payment taken, therefore no refund will be provided. It is
important to note that customers are never required to repay a debt through
electronic payments. A review of our records shows that the Complainant did not
revoke their payment authorization. However, upon receipt of the complaint, we
revoked the payment authorization on the account. As a result, the Complainant
must process their payments manually, by phone or online.
Speedy
Cash understands that unforeseen circumstances may occasionally arise that
result in temporary financial setbacks. Accordingly, Speedy Cash is willing to
discuss mutually satisfactory repayment arrangements in order to assist the
Complainant in paying back their loan. We encourage the Complainant to contact Speedy Cash at ###-###-#### to
discuss a mutually agreeable payment plan.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to office to obtain additional funds and the lady in the office told me my payment might go up $100. I had to pay $149 upfront before she could process my request. After she processed my request, my payments were gonna go up to $600 a month that was double my initial payments, so therefore, I did not want to do this loan. I requested my $149 back and it still has not been debited back to my bank accountBusiness Response
Date: 05/24/2024
***************
Thank
you for the opportunity to respond to the complaint filed by ***** ******
(Complainant). TitleMax of South Carolina, Inc. DBA TitleMax,
a member of Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize, the Complainant states they wanted to obtain additional funds;
however, they were told a payment of $149.00 would be required to process the
request. After the payment was processed to receive the additional funds, they
were informed their payments would increase to $600.00. After some
consideration, the Complainant decided not to obtain additional funds and
requested the payment of $149.00 be refunded. Their desired resolution is a
refund of $149.00.
A review
of TitleMax records reveals that on January 30, 2024, a Supervised Loan
Agreement was obtained in the principal amount financed of $5,215.00 at a
storefront in Cheraw, SC. The
Complainant granted a security interest in a 2014 Honda CR-V with a VIN
ending in ******. The loan was
contracted to be repaid in forty-seven (47) monthly payments of $741.96
beginning on March 8, 2024, and one (1) final payment of $731.79 on February 8,
2028, to satisfy and discharge their obligations under the Agreement. On
February 1, 2024, the
Complainant made a payment of $1,700.00 and refinanced their existing loan of $3,562.97. The loan was contracted to be repaid
in repaid in thirty-five (35) monthly payments of $374.17 beginning on March
8, 2024, and one (1) final payment of $372.15 on February 8, 2027, to satisfy
and discharge their obligations under the Agreement. The account is currently in good standing.
Based on
our investigation, on May 20, 2024, the Complainant wanted to refinance their
loan and borrow additional funds. To do so, the Complainant needed to make a
payment of $149.00. After the payment was processed, the Complainant was
informed that their monthly payments would increase significantly. Therefore,
the Complainant decided to decline borrowing additional funds and asked for a
refund of the $149.00 payment. The payment was voided, and the Complainant was
informed that a refund will be issued in 3 to 5 business days. On May 23, 2024,
the Complainant visited the store location and was told again to allow 3 to 5
business days for the refund to be processed.
TitleMax has clearly disclosed that a refund has been issued and will be
refunded back to them in 3 to 5 business days. If the time allotted has passed,
we encourage the Complainant to continue to communicate with the store their
loan originated District Director for an alternative refund option.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 06/01/2024
I did get my $149 back but this loan has been falsified.I only did one loan. I did not refinance a second loan. And the employee did. Not tell me the interest rate.Business Response
Date: 06/11/2024
******************
Thank
you for the opportunity to respond to the rebuttal filed by ***** ******, also
known as ***** ****** ****** (Complainant). TitleMax of South Carolina, Inc.
DBA TitleMax, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states they received the $149.00 back but claim the
loan was falsified. They state they only did one loan and did not refinance.
As stated in
our previous response, based on our investigation, on May 20, 2024, the
Complainant wanted to refinance their loan and borrow additional funds. To do
so, the Complainant needed to make a payment of $149.00. After the payment was
processed, the Complainant was informed that their monthly payments would
increase significantly and decided to decline borrowing additional funds. The
$149.00 payment made by the Complainant was voided and a refund check was
provided to the Complainant a few days later which has since been successfully
cashed as of May 28, 2024. We submit that in no way was the refinance
falsified. Accordingly, the Complainant remains bound by the terms of the
agreement signed on February 1, 2024.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 06/13/2024
This was a falsified contract. I did not do a loan for $5200 and make a payment for $1700 and refinance for the $3500 loan. I only did the one initial loan of $3500 and he asked me to bring back the next day $1700. I did not get a copy of my contract as promised because the employee no longer worked at this company. I had to request from another employee my contract. And yes , I have been lied to regarding the conditions of my contract.
Regards,
***** ******Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a title loan out with this location and they violated my privacy rights in two separate incidents.
Two separate parties called and spoke with ****** and ****** disclosed the balance on my account to my daughter and my daughters father. Neither of them are listed on my account and should not have been provided any information regarding my account.
****** also disclosed to them that my account is currently in a charged off state.
Again, my daughter nor her father are listed on my account and they do not have my SSN to have permitted ****** to disclose credit and financial information.
Is Title *** aware that they can not disclose a customers information without that customers consent?
Business Response
Date: 05/21/2024
May 21, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by *************************** (Complainant). TitleMax of South *************** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that their privacy was violated on two separate incidents in which their balance and status of the loan was disclosed to two people who are not authorized on their account.
A review of TitleMax records reveals that on December 15, 2023, the Complainant obtained a Title Loan in the principal amount financed of $6,015.00 at a storefront in ********, **. The Complainant granted a security interest in a *************************************** B22439. The loan was contracted to be repaid in forty-seven monthly payments of $850.77 beginning January 19, 2024,and a final payment of $850.27 on December 19, 2027.
It is important to note that at the time of the loan origination and each refinance, the Complainant signed a Supervised Loan Agreement, Promissory Note and Security Agreement that clearly disclosed the annual percentage rate,finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and **************** signing the loan agreements, the Complainant acknowledged their understanding of the terms and conditions of the loans.
Payment history indicates there have been no payments made on the loan. When the payment was not made on January 19, 2024, the account entered a past due status. A Right to Cure notice was mailed to the Complainant on January 30,2024. The Complainants account currently has a balance of $9,554.88.
In response to the Complainants claims of their privacy being violated, an investigation revealed no information was shared regarding the Complainants account.
*********************** strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact TitleMax at ************* to arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 05/30/2024
When I started this complaint I stated an incorrect date and name of the empoyee. I called on 04/26/ 2024 that Friday. The employee was Santaje that I spoke with. She was the employee that stated to one person that came inside of Title **** how much the payments were and that it is being charged off due to no payments were made. The second person that called was able to get information about my account also. On 04/30/2024, I went to the office and spoke with ******. I asked her why she discussed my account with two people that wasn't on my account. That's when she stated to me that she didn't work on Friday. She stated to me that the employee was Santaje that I spoke with. I will get the two people to provide a notarized.
*****************
Business Response
Date: 06/07/2024
June 7, 2024
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal filed by *************************** (Complainant). TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
In response to the Complainants claims of their privacy being violated, as stated in our previous investigation revealed no information was shared regarding the Complainants account.
We hope that we have fully addressed the complaint.Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 06/16/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21735765
I am rejecting this response because: My account was discussed with two people that is not on the account. They was given information that was not related to them. The person that went into Title *** was told how much my payments were and my account was being charged off due to non payment. He is willing to provide a notarized statement. The other individual is willing to provide a statemrnt also. ****** stated to me that it was not her because she did not work on that Friday. I asked who the employee was, she stated it was Santaje. My rights to financial privacy were violated.
Regards,
***************************Initial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a car title loan with this company. I paid $1500 in March. The expectation was that the loan world refinance for a lower amount. Instead the store closed and sent my account to a corporate office that promptly started assessing late fees and has made it impossible to access my account online to pay and will not allow me to pay by phone. I'm going to get my car taken by these people and all because they won't allow me to pay.Business Response
Date: 05/21/2024
Thank you for the opportunity to respond to the complaint filed by ******* ****** (Complainant). TitleMax of Utah, Inc., DBA TitleMax, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they paid $1,500.00 and were under the expectation that the loan would be refinanced for a lower amount. The store closed and their account was transferred to corporate who promptly assessed late fees. They claim they are not able to access their account online or are they allowed to make payments by phone. The Complainant requests a billing adjustment.
A review of TitleMax records reveals that on October 12, 2023, the Complainant obtained a Title Loan in the principal amount financed of $2,506.00 at a storefront in Cedar City, UT. The Complainant granted a security interest in a 2017 Chevrolet Sonic with a VIN ending in ******. The loan was contracted to be repaid in thirty-five monthly payments of $399.99, beginning November 10, 2023, and a final payment of $395.32, due October 10, 2026. On October 31, 2023, the Complainant made a payment of $53.88 and refinanced their existing loan of $1,464.09, borrowing an additional $175.00. The loan was contracted to be repaid in twenty-three monthly payments of $295.02, beginning December 10, 2023, and a final payment of $293.69, due November 10, 2025.
Between November 16, 2023, and December 11, 2023, the Complainant refinanced their loan on two (2) more occasions, borrowing an additional $1,350.00 total. The final refinance was completed on December 21, 2023, in which the Complainant made a payment of $157.14 and refinanced their existing of $2,989.09, borrowing an additional $500.00. The loan was contracted to be repaid in thirty-five monthly payments of $527.47, beginning January 21, 2024, and a final payment of $530.35, due December 21, 2026.
It is important to note that at the time of the loan origination and each refinance, the Complainant signed a Title Loan Agreement, Promissory Note and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and Regulation Z. By signing the loan agreements, the Complainant acknowledged their understanding of the terms and conditions of the loans.
Payment history on the most recent refinance indicates there have been three (3) payments made on the loan, with the most recent payment made on March 13, 2024, in the amount of $1,000.00. When the full minimum payment was not made on April 21, 2024, the account entered a past due status and the account was assessed a late fee of $30.00 on May 2, 2024. The Complainant’s account currently has a total balance of $2,878.86.
In response to the Complainant's allegation that they are not allowed to make a payment by phone, this claim is unsubstantiated. They may make payments by phone and were advised of this on a previous call on May 17, 2024. It is important to note that when the Complainant made their payment in March, they processed the payment as a regular payment and not a refinance payment. Unfortunately, due to the closure of the store of loan origination, the Complainant will not be able to complete any future refinances on their existing loan.
TitleMax strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact TitleMax at ###-###-#### to arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** * ******** **********
** *** ***
********** ** *****Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a title loan of $300 and I paid it off but I continue to receive payment notifications. They are threatening to take my vehicle and I am currently homeless and live in my vehicle. They tell me it is interest charges but they are charging me weekly and I cannot afford to make payments weekly.Business Response
Date: 06/07/2024
June 7, 2024
Better Business Bureau
**************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***************************** (Complainant).TitleMax of *************** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they took out a loan of $300 and paid if off, but they continue to receive payment notifications. They state that the notifications are threatening to take the vehicle. They request the account be closed.
A review of TitleMax records reveals that on September 29, 2023, the Complainant obtained a Title Loan in the principal amount financed of $520.50 at a storefront in ********, **. The Complainant granted a security interest in a 2004 Pontiac Grand Am with a VIN ending in ******. The loan was contracted to be repaid in 23 monthly payments in the amount of $107.30, beginning on November 3, 2023, and a final payment of $105.60, due October 3, 2025. On October 13, 2023, the Complainant made a payment of $20.65 and refinanced their existing loan of $314.18, borrowing an additional $185.00. The loan was contracted to be repaid in 23 monthly payments in the amount of $99.74,beginning on November 10, 2023, and a final payment of $98.55, due October 10,2025.
It is important to note that at the time of the loan origination and each refinance, the Complainant signed a Consumer Installment Loan Agreement, Promissory Note and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth-in-Lending Act and **************** addition, it states, 5. Lien Filing Fee; Late Fee: As authorized by Rev. ***** Mo. 408.140.1(2),Lender charges the Lien Filing Fee identified above to place its lien on the Vehicle. As authorized by Rev. ***** Mo. 408.140.1(3), Lender may charge a late fee on any installment not paid within 15 days of the applicable Payment Due Date in an amount equal to $15 or 5% of the past due installment amount,whichever is greater, up to a maximum of $50, provided that if the scheduled installment amount is $25 or less, the late fee shall not exceed $5. By signing the loan agreements, the Complainant acknowledged their understanding of the terms and conditions of the loans.
Payment history on the most recent refinance indicates there have been seven (7)payments made on the loan in the total amount of $600.00. When the payment was not made on May 10, 2024, the account entered a past due status and collection activities commenced as permitted by law.
Regarding the threatening repossession, the purpose of the calls is to reestablish communication, as the recovery of a vehicle is the last resort. As a result,TitleMax's intent is not to harass but to work with consumers. Further, TitleMax is committed to treating its valued customers in a fair, honest, and transparent manner. TitleMax reasonably ensures that its development, delivery, and servicing of products will not result in an act or practice that is unfair,deceptive, or abusive.
TitleMax believes that the conditions of the loan were clearly disclosed and cannot find any evidence of wrongdoing. TitleMax strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact their local TitleMax at ************* to arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************
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