Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 440 total complaints in the last 3 years.
- 131 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Check Into Cash Coolidge, AZ - took out a registration loan. Was told I wanted to pay every two weeks. Took out the loan on 10/24. The only way to pay for the loan is in branch (which seems behind the times) but I was ok doing it. The due dates so far have been 11/11, 12/2, and 12/23 -- Those sure don't seem like two weeks to me. Because of that, My loan sits at the same amount owed as when I started and I have wasted 100s of dollars.
The branch said there is nothing they can do to adjust my due dates, that the "system" controls this all.
It seems like "the system" scams customers into paying as much as possible for the high APR loan by manipulating due dates and making the "payment amount" not enough to actually make a dent in the loan.
If you are going to run this racket, you need to be upfront with customers.I was told that my next payment would be calculated each time, and it would allow me to pay off the loan in 4 months (what I asked to do). This was a lie and I was intentionally misled.
I would like to settle for the amount owed minus my previous payments, as you are running an obvious scam to bilk consumers.
I called the corporate line and you can't talk to anyone if you are having issues. If you wish to file a complaint, you have to tell the person on the line and they will submit it for you. That also seems like a very unscrupulous business practice. How do I know what the agent will write down? Why can't I do this myself?
Merry Christmas indeed.
Business Response
Date: 12/29/2022
**************
Thank the Complainant for the opportunity to respond to the
complaint filed by ***** *** (Complainant). Check into Cash (CIC), a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states their loan due dates with
Check Into Cash were not set every two weeks. They are claiming Check into Cash
is scamming customer’s into paying as much as possible for the high APR Loan by
manipulating due dates and making the payment amount not enough to make a dent
in the loan. They would like to settle for the amount owed minus their previous
payments.
A review of Check into Cash’s record shows on October 24, 2022,
the Complainant obtained a loan with Check into Cash in the principal amount
financed of $800.00 at a storefront in Coolidge, Arizona to be repaid in full
in a one-time payment of $867.06 on November 10, 2022. As part of this loan,
the Complainant granted Check into Cash a security interest in a 2018 Land
Rover Discovery Sport with a VIN ending in *****. On November 11, 2022, the Complainant made a payment of $71.01
covering the fees and interest and refinanced the principal balance of $800.00.
The refinance loan was contracted to be repaid in full in a one-time payment of
$882.84 on December 2, 2022; however, December 2, 2022, the Complainant made a
payment of $82.84 covering the fees and interest and refinanced the principal
balance of $800.00. The refinance loan was contracted to be repaid in full in a
one-time payment of $882.84 on December 23, 2022. Again, on December 23, 2022,
the Complainant made a payment for the fees and interest of $82.84 and
refinanced the principal balance of $800.00. The refinance loan was contracted
to be repaid in full in a one-time payment in the amount of $855.23 on January
6, 2023.
As part of the process of requesting a loan, the loan agreement
must be reviewed by the Complainant before the loan is signed. The annual
percentage rate, finance charge, amount financed, total of payments and payment
schedule, including the due date, are clearly disclosed in accordance with the
Federal Truth in Lending Act and Regulation Z on the first page of the loan
agreement. If the disclosed terms and conditions of the loan was unacceptable, the
Complainant has the option to stop the loan process any time. The Complainant
also had the right to rescind the transaction without paying the finance
charge by 5:00 p.m. on the day following the date the agreement is signed.
It is important to note Check into Cash highly encourages customers to use this product as a
short-term financial solution and that small-dollar loans used over a long
period of time can be expensive. After reviewing the Complainant’s account, our
records show the Complainant only paid the minimum payment and refinanced the
existing balance on all three loans. As we believe that the conditions of the
loan were clearly disclosed and cannot find any evidence of wrongdoing, a loan
balance adjustment will not be provided at this time.
We hope that we have fully addressed the complaint. Should the
complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
Customer
Service – Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 01/03/2023
I am given a due date and a payment amount. Which is how all of your competitors handle this type of loan. I have no refinanced the loan as was stated. I come in, make payments, and get a receipt. This branch is deceptive in their tactics and do not explain what you should do. They yelled at me for not making payments every two weeks when YOU set the due dates. Not me. I am still asking to settle on this loan due to these factors
Regards,
***** ***Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In cashes a settlement check for $24910.00 in Feb 2022 they charged me over $2400 to cash it I couldn't get all cash I had to get 3 different card one with $9500 $2500 and 3000 and 7500 dollars in money orders and some in cash because they said they had to wait on brinks a week went by I couldn't cash the money order nowhere but there I could only get 500 a day off the cards and was card another daily fee for the card and they was super rude to me. I got charged way too much and oh yeah after 2 weeks of waiting on brings to come I drove 2 hours away tocash them. And when I asked to speak to someone higher up they were always busy and they gave me a bogus number for cooperate.. and then on one the insight cards for 3000 just ended up having a zero balanceBusiness Response
Date: 12/28/2022
************************8
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by ******** ****** (Complainant). **********, a member of the Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant states they cashed a
settlement check at a ********** location in the amount of $24,910.00 in
February 2022 and was charged a fee of over $2,400.00. Additionally, they state
they could not get all cash and were issued three different cards with
$9,500.00, $2,500.00, and $3,000.00 loaded onto them and $7,500.00 in money
orders. The Complainant alleges the ********** employees were rude, the card
that was to have $3,000.00 loaded onto it had a $0.00 balance, and that they
had to drive two hours to cash the money orders. They are requesting an
explanation of charges, a refund, and a replacement.
A review of our records shows, on February 15, 2022, the
Complainant presented a check in the amount of $24,051.90 for cash. The check presented
was a business check which has a 10% fee to cash. This fee was visible at the
storefront location the Complainant visited and was verbally provided to the
Complainant prior to the transaction being completed. Due to the store’s
limited cash funds and the Complainant’s request to cash the check, the
Complainant was issued two reloadable **** cards in the amounts of $5,000.00
and $4,500.00, and $7,500.00 in money orders that could be cashed for free at a
********** location, resulting in the Complainant receiving $4,646.71 in cash
after the check cashing fee. On February 17, 2022, the Complainant visited a
different ********** location and cashed five (5) of the $1,000.00 money orders
at no charge and loaded $3,000.00 onto a reloadable **** card. On February 18,
2022, the Complainant returned to the original ********** location and cashed
the remaining money orders totaling $2,500.00 at no charge and again, chose to
load the funds onto a reloadable **** card.
Regarding an explanation of fees, the only fee charged by
********** was the check cashing fee which was disclosed prior to the
Complainant finalizing their check cashing transaction. As to the statement
that the card that was to have $3,000.00 loaded onto it had a $0.00 balance, we
checked our records and confirmed that $3,000.00 was loaded onto the
Complainant’s card. If the Complainant is having issues using the card, we suggest
they contact the card issuer at the phone number provided on the card.
It always our goal to exceed expectations; when that is not
the case, we appreciate consumers bringing the situation to our attention so we
may address and take any actions necessary to mitigate the risk of recurrence.
Regarding the requested refund, our investigation into this matter did not reveal
any wrongdoing or overcharge by **********. The check cashing fee was disclosed
to the Complainant prior to the transaction being finalized and the money
orders issued were cashed for no fee; therefore, we will not be issuing a
refund. It is unclear what the Complainant is requesting to be replaced. If
this is regarding the reloadable **** cards, the Complainant should contact the
card issuer for a replacement.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
BSG * ******** **********
**** ******* **** ****
******* ** *****Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am writing today in regards to an ongoing issue I have with this company. I have spoken with 2 employees and a supervisor on todays date 11/12/2022. the issue here is the company has locked my debit card from being used to make any further payments due to having a 4500 payment for the last 4 consecutive days in a row. The company states I have exceeded the number of attempts allowed. They have also give me a 2 week period before my debit card will work. So in conclusion, there are literally not accepting money from me when I am ready to give it to them. In my opinion this is a way for them to accrue more interest on my account by blocking a parament for 2 weeks, which to me seems criminal! At an average of 425/day in interest accruing I am seeking a deduction from y account in the amount of $500 to cover any interest accrued while I wait 2 weeks for them to accept my moneyBusiness Response
Date: 12/27/2022
******************
Thank you for the opportunity to respond to the complaint filed by
**** ***** (Complainant). Avio Credit Inc., dba Avio Credit, a member of
Community Choice Financial® family of brands, appreciates the role
of the Better Business Bureau in resolving consumer concerns. We are
happy to provide this response.
To summarize, the Complainant
states Avio Credit blocked the Complainant’s debit card from being used to
repay their loan. They claim Avio Credit is allegedly not accepting money for
payment in a way to accrue more interest on loans. The Complainant is requesting
a refund.
As a brief background, on October
31, 2022, Avio Credit’s records show the Complainant obtained an installment
loan with Avio Credit online at www.aviocredit.com in the principal amount
financed of $3,500.0 to be repaid in 25 bi-weekly payments of $388.22 beginning
December 18, 2022, and a final payment of $388.74 due on October 18, 2024. At
the time of loan origination, the Complainant signed a Promissory Note that
clearly disclosed the annual percentage rate, finance charge, amount financed,
total of payments and the repayment schedule in accordance with the Federal
Truth in Lending Act and Regulation Z. By signing the loan agreement, the
Complainant acknowledged their understanding of the terms and conditions of the
installment loan.
A review of the loan history shows
the Complainant made eight (8) payments toward the loan in the total amount of
$3,707.26 paying off the loan in full. On November 11, 2022, Avio Credit
received correspondence from the Complainant claiming Avio Credit has blocked
their debit card for payment. We informed the complainant that their debit card
was not blocked by us and advised that they call the debit card’s issuing bank.
We also advised the Complainant to make a payment via ACH.
It is important to note Avio
Credit encourages customers to use this installment loan product as a
short-term financial solution and whenever possible, pay off early to avoid
accruing interest. The balance may be paid back at any time with no penalty for
early payoff. Customers also have the right to make payments in any amount in
advance at any time. Further, Avio Credit does not block any form of payment
involving legitimate transactions.
After reviewing the Complainant’s
account, a refund will not be provided at this time. We encourage the
Complainant to call our Customer Relations Department at ###-###-#### for
questions regarding their account.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
***
– Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 12/27/2022
The loan has in fact been paid of in full as of this writing! However, it is a blatant LIE that they claim their systems did not block my debit card and continued charging interest on something that they could have easily paused the interest accruing while waiting for THEIR SYSTEM to allow my debit card to make payments. I am very aware that this loan has been paid off in full, but could have been paid off a lot sooner and with way less interest accrued if their system didn’t block my payments. I have also reached out to my bank to confirm that it is nothing on my end nor my banks end to only be told to keep checking with my bank! This company is outright lying and doing whatever they can to charge more interest on an account that was being paid off by blocking payments for a period of time
Regards,
**** *****Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The manager took my driver's license on purpose and didn't' remind me as a free customer service that she took it to update her system.
She lied and said she needed my personal information to update when I always to there and borrow
Business Response
Date: 12/30/2022
Thank you for the opportunity to respond to the complaint filed by
******* ******* (Complainant). Check into Cash (CIC), a
member of the Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that the Check Into Cash
Store Manager took the Complainant’s driver’s license and did not remind her
that it was taken. They would like their driver’s license back.
For the security of our customers, we request a form of
identification to confirm the account belongs to the individual conducting the
transactions. After speaking with the store manager, they confirmed that they
do not have the Complainant’s driver’s license in their possession. The store
employees also checked the store premises but could not find the Complainant’s
Driver’s license. Should the Complainant’s lost driver’s license be found and submitted
to us, we will immediately contact the Complainant to collect their ID.
We hope that we have fully addressed the complaint. Should the
complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
Customer
Service – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:12/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I borrowed 500 from ****** **** when I was in a desperate situation. I am paying back 330/ month. I didn't realize this predatory lender was charging 600% interst. I've already paid back what I've borrowed plus. I still have 4 months left. When it's all said and done I'll have paid back $1600 on a $500 loan. How is this legal?Business Response
Date: 12/22/2022
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by **** **** (Complainant). SCIL Texas LLC dba ****** ****, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To summarize, the Complainant states
they borrowed $500.00 from ****** **** and is paying $330.00 per month. They
claim they have paid back what they’ve borrowed and more but still have four
months left of repayment. They claim they would have paid back $1,600.00 on a
$500.00 loan. They are requesting a
billing adjustment.
As a brief background, on September 10,
2022, ****** ****’s records show the Complainant obtained an installment loan
with *** ******* ********** LLC online at www.speedycash.com in the principal
amount financed of $600.00. On October 29, 2022, the Complainant refinanced
their existing loan in the principal amount financed of $509.77. The loan was
contracted to be repaid in four (4) monthly payments of $334.44 beginning
December 1, 2022, and a final payment of $334.34 due on April 1, 2023. SCIL
Texas, LLC DBA ****** **** is a registered Texas Credit Access Business (“CAB”)
and assists consumers in obtaining loans from willing, unaffiliated lenders and
services the resulting loans. ****** **** services the loan and does not operate
in Texas as a lender. ****** **** charges CAB fee amounts as permitted by Texas
state law.
At the time of loan origination, the
Complainant signed a Promissory Note that clearly disclosed the annual
percentage rate, finance charge, amount financed, total of payments and the
repayment schedule in accordance with the Federal Truth in Lending Act and
Regulation Z. By signing the loan agreement, the Complainant acknowledged their
understanding of the terms and conditions of the installment loan.
The Installment Loan allows customers
to pay off their loan by giving a set schedule and minimum dollar amount for
payment. ****** **** encourages customers to use this product as a short-term
financial solution and whenever possible, pay off early to avoid accruing interest.
The balance may be paid back at any time with no penalty for early payoff.
Further, after a loan is finalized, customers have the right to cancel the
contract without penalty or obligation within three (3) business days after the
contract is signed.
****** **** believes that the
conditions of the loan were clearly disclosed and finds no discrepancy or
concern in how the transaction was processed. A billing adjustment will not be
provided at this time. We encourage the Complainant to call our Customer
Relations Department at ###-###-#### for questions regarding their account.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *******************@ccfi.com.
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to make contact with this entity to pay off collections notice at one time, contacted them directly to pay off, they couldn't because they hired an attorney to attempt collections, contacted said attorney and said attorney stated they weren't involved with that company at that time. I then contacted the credit reporting agencies, in which they responded that they couldn't remove from my credit. Please see credit report agencies for more information.Business Response
Date: 12/13/2022
******
Thank you for the opportunity to respond to the complaint filed by ****** **** (Complainant). Galt Ventures, LLC dba Speedy Cash, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states they tried to contact Speedy Cash to pay off an outstanding debt but was directed to the attorney handling the account. When the Complainant contacted the attorney, the attorney stated they weren't involved with Speedy Cash at that time.
A review of Speedy Cash’s records shows on July 7, 2017, the Complainant obtained an open-end credit plan at a Speedy Cash storefront in Wichita, Kansas with a credit limit of $500.00. The Complainant was approved through our scoring and underwriting process which verifies a customer’s credit history and income. At the time of the loan origination, the Complainant acknowledged the terms and conditions of the loan by signing the loan agreement and disclosure statement.
On August 4, 2017, when the minimum payment due was not made, the Complainant’s loan account was placed in past due status. Thereafter, collection activities commenced as allowed by law. Speedy Cash tried to contact the Complainant to help with repayment but were unsuccessful. Due to nonpayment, on January 6, 2018, the outstanding loan was placed with a nonaffiliated third-party debt collection agency, ** ***** ******** ********* **** **** ********
Regarding the placement of the Complainant’s account to a law office for collections, there is no indication this action taken was by Speedy Cash, but rather Ad Astra. Speedy Cash has not attempted to collect the Complainant’s account since the date of reassignment of August 4, 2017. Should the Complainant have any questions regarding their account, they are encouraged to contact ** ***** directly at ###-###-####.
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 12/14/2022
It is untrue. I tried to contact ad ***** and the attorneys office, as well as speedy cash. I want this item removed from my credit report all of them, and I want compensation for my time trying to make contact with them.
Regards,
****** ****Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an on line loan with Speedy Cash which also may be named Rapid cash. I could not fine the address. I talked to a CS rep on Dec.6, to request to defer or move a payment to another date. I was informed that they are not liscensed in Virginia and she could not do either request. I asked why was the due date constantly changing and she has incorrect info one the system based on a pay date. I am no longer working and trying to work out a plan before a payment declines and was told that cannot be done unless the payment declines. This does not makes; but the CS rep said she could not makes changes.i do not want them in my account anymore and I wanted to ask the BBB if this company is not liscensed in Virginia; can they still collect payments?
I asked for a supervisor; but was told that she did not think anyone could override or makes changes to the account that I have
Thanks for your help in this matter.Business Response
Date: 12/12/2022
***************
Thank you for the opportunity to respond to the complaint filed by ******** ******* (Complainant). SCIL Inc., dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states they requested to defer a payment to another date and was told by a Speedy Cash representative that they could not honor the request. The Complainant is also questioning whether Speedy Cash has a license in Virginia and whether they can collect on loans without a license. They are requesting to be contacted by Speedy Cash.
As brief background, on January 7, 2020, the Complainant obtained an open-end credit loan online at www.speedycash.com in the amount of $450.00, with cash advances of $608.00 taken over the course of the loan. An open-end line of credit loans gives customers the flexibility of repeated transactions without having to take out an additional loan. As the outstanding principal balance is paid down, the amount of credit the borrower is approved for is made available to advance.
On December 6, 2022, the Complainant expressed concerns on not being able to change the due date on their account. Regrettably, due to a business decision, customers with an existing open-end credit line in Virginia cannot change their payment due date at this time.
As for the Complainant’s concern regarding Speedy Cash not having a license in Virginia, it should be noted lenders may engage in extending credit under an open-end plan in Virginia, if under the plan a minimum 25-day grace period before interest can be charged on an account is applicable. The Complainant’s loan is in full compliance with all State and Federal laws. As detailed in the Complainant’s signed open-end credit agreement, upon default, it is within Speedy Cash’s rights to lawfully collect an outstanding debt.
It should also be noted that we are no longer originating Speedy Cash Line of Credit Loans in Virginia. However, existing customers in Virginia will continue to have the ability to manage their loan online, including payments and cash advances.
We appreciate the Complainant’s efforts in alerting Speedy Cash to their concern and the opportunity to resolve it. As requested by the Complainant, a Speedy Cash representative will be contacting the Complainant to address any additional questions or concerns.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****
Community Choice Financial, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.